Mitel SX-200 DIGITAL Pabx General Description Manual
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Features Description 3.45 ATTENDANT-TIMED RECALL Description This feature automatically alerts the Attendant when a cali extended through the console or a call held at the console has not been an- swered within the preselected time. Selectable recall times include: Attendant-Timed Recall - Camp-On - 10 to 60 s Attendant-Timed Recall - No Answer - 10 to 60 s Attendant-Timed Recall - Hold - 10 to 60 s. Conditions Recalls to the console are inoperative during night service, unless the console is the night answer point. Programming Select COS Options ‘I 15 (Attendant-Timed Recall - NO ANSWER), 116 (Attendant-Timed Recall - HOLD), and 117 (Attendant-Timed Recall - CAMP ON), for the console to set the desired recall times. Operation None Page 3-49
Features Description 3.46 ATTENDANT TONE SIGNALING Description To minimize demand on the system tone generator, the SX-2OO@ Attendant Consoie normally does not transmit DTMF tones. Some ap- plications do, however require the attendant to transmit tone on a trunk (e.g., voice mail, etc.). This feature allows the console to transmit DTMF tones during a trunk call. Conditions This feature is not available in software Generic 1000. Programming Select COS Option 119 (Attendant Tone Signaling On Trunks) for the Attendant Console. Operation e During a trunk call, press the TONES ON key 0 Send DTMF tones 0 Press TONES OFF key to terminate DTMF Signaling. Page 3-50
Features Description 3.47 ATTENDANT TRAINING JACKS Description Training jacks are provided on the Attendant Console for use by a Supervisor or Trainer who is training a new attendant. Each console is equipped with two Attendant jacks; either jack may be used by the Attendant, while the other provides a monitoring, Supervisor, or train- ing function. Most commonly used handsets o: headsets may be used with the Attendant Console. Conditions Removal of both headsets and/or handsets does not automatically switch the console into Night Service. Programming None Operation Console operation does not change in any way. Page 3-51
Features Description 3.48 ATTENDANT TRUNK BUSY-OUT ENABLE Description The Attendant may busy out a trunk to prevent access to the trunk, and may remove the busy condition as required. if the Trunk Busy-Out Enable option is not selected, the Attendant may still access individual trunks, but is unable to force them into a busy condition. Conditions Any extension dialing a busied-out trunk will receive busy tone, and may camp on or initiate Callback - Busy. The call will be completed when the busy-out condition is cleared. Programming Select COS Option 114 (Attendant Trunk Busy-Out) for the console. Operation To busy out a Trunk, enter the following keys: FUNCTION A-l-r FUNCTION TRUNKS (enter the Trunk number) BUSY OUT SET To return Trunk to service, enter the following keys: FUNCTION ATT FUNCTION TRUNKS (enter the Trunk number) EUSY OUT CLEAR Page 3-52
Features Description 3.49 ATTENDANT TRUNK GROUP STATUS DISPLAY Description This feature allows the Attendant to display the status of the trunk groups. if this feature is activated while the console is idle, the display is retreshed every 5 seconds to allow a constant up-to-date monitor- ing of the trunk groups. Conditions This feature is not available in software Generic 1000. Programming None Operation To obtain a trunk group status report, press the following keys: TRUNK STAT MORE or EXIT Page 3-53
Features Description 3.50 FRENCH LANGUAGE CONSOLE DISPLAY Description This feature allows the Attendant to change the display of Attendant Console softkeys from English to French. Conditions This feature is not available in software Generic 1000. Programming None Operation To change from English to French, press the following keys: FUNCTION FRANCAIS To change from French to English, press the following keys: FUNCTION ENGLISH Page a-55/55
Features Description 4. SYSTEM FEATURES 4.01 This Part describes the system features which apply to all extension users. Page 4-1
Features Description 4.02 ABBREVIATED DIAL Description This SX-200” feature allows the extension user to dial an abbreviated number (two to eight digits) in place of a longer external number (which can be up to 26 digits in length). The Attendant or CDE pro- grammer may program or view system abbreviated dial numbers. Up to 1000 numbers may be programmed as abbreviated dial numbers, with systemwide access. Conditions Extensions must have Option COS 245 (Abbreviated Dialing Access) in their COS to access abbreviated dial numbers. Programming .-e Enter the abbreviated dial numbers into CDE Form 30 (System Abbreviated Dial Entry) as required. 0 Assign an access code to Feature 24 (Abbreviated Diai Access). See ABBREVIATED DIAL ACCESS. Operation See ABBREVIATED DIAL ACCESS. Page 4-2
Features Description 4.03 ACCOUNT CODES Description Account codes are typically used to charge the cost of calls either to internal departmental cost centers or to project accounts for billing to specific projects. An extension may have the option, or be forced to enter an account code for trunk calls. The account code may be 1-12 digits (the default value is six digits) and will appear as an integral part of all SMDR records. Conditions If the Account Code is of the ‘Variable Length’ type, the account code digits must be followed by a “#” (see ACCOUNT CODE ACCESS), ex- cepting for the case where the digit length is 12. Rotary-dial type telephones will always have a digit length of six, as they cannot dial the # character. Programming Select the account code length as required via System Option 44 (Account Code Length - VARIABLE or 4 - 12). Assign an Access Code to Feature 01 (Account Code Access). For extensions that are to be forced to use account codes, select one of the following COS Options: 200 (Account Code, Forced Entry - External Calls) 201 (Account Code, Forced Entry - Long Distance Calls) 0 COS Option 700 (SMDR Does Not Apply) must be disabled in the extension’s COS before the extension may use account codes. 0 CBS Option 807 (SMDR - Record Incoming Calls) must be en- abled in a trunk’s COS to permit account codes to be used on incoming calls to a SUPERSET@ set. Select all of required SMDR options as outlined in Section MITL9108-093-451-NA, Station Message Detail Recording. Operation See ACCOUNT CODE ACCESS. Page 4-3
Features Description 4.04 ALARM INDICATION Description There are four alarm levels: NO ALARM, MINOR, MAJOR and CRITICAL. Minor alarms indicate problems affecting the system in a small pro- portion Major Alarms indicate problems causing a serious systemwide degradation of service. Critical alarms indicate problems of such se- verity that they warrant automatic activation of System Fail Transfer. Alarm status is indicated on the upper right corner of the maintenance terminal, and on the top line of the attendant console LCD display. Refer to Section MITL9108-093-353-NA, General Maintenance Informa- tion for a complete description of alarms. Conditions None Programming None Operation N.one Page 4-4