Mitel SX-200 DIGITAL Pabx General Description Manual

							Station Message Detail Recording
in the case of answer supervision, the time when the called
device is answered. Call answer is determined by an answer
supervision signal provided by the trunk. The call duration is the
difference between the time when the call is answered and the
time when the call is released; i.e., call cleardown.
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3. EXTERNAL DEVICES 
General 
3.61 SMDR records are output from the 13X-200@ DIGITAL PABX in 
the standard RS-232 format. Any RS-232 compatible,device can 
beconnected directly to the system for the storage of records. 
Printer 
3.02 A summary of the parameters which must be available from an 
SMDR printer is as follows: 
a 
132 character line length 
l 300 baud to 9600 baud 
0 
a subset of ASCII characters, as shown in Table 3-l. 
The baud rate of the SX-200@ DIGITAL printer port is selectable from 
the Maintenance Terminal (refer to Section MITL9108-093-351-NA, RS- 
232 Maintenance Terminal). Ensure the baud rate of the printer match- 
es that selected at the Maintenance Terminal. 
Tape Machine 
3.03 Any tape machine which is capable of operating over an RS- 
232 interface can be connected to the SMDR output port of the 
SX-200@ DIGITAL PABX. 
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TABLE 3-l 
CHARACTER SET 
BIT NUMBERS 
WI0 
COLUMN 
0 0 NUL  b3 
I 
- 
0 
b6 
I 
- 
- 
- 
- 
- 
- 
- 
- 
- 
- 
- 
- 
- 
- 
- 
- b5 
I 1 2 
SP 
0 
- 
0 
- 
0 
- 
1 1 
I 1 
I 
I 
01 2 I 
1 
3 
I 
0 4 
I 
1 1 5 
I 
1 
Ol 6 I 6 
1 1 7 
I BELL 
0 
- 
0 
- 
0 0 
I 8 
I 
1 
I 9 
I 
A 
0 
- 
1 
- 
1 
- 
1 
11 B I 
0 I C I FF 
11 D 1 CR 
0 
I E I 
1 I 
5 I= I 
Notes: 1. Control DC1 or a “break” or NULL causes printing. 
2. Control DC3 suspends printer. 
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4. INSTALLATION 
General 
4.01 The data formatting of SMDR records is an integral part of the 
system which does not require additional hardware or hardware 
modification. installation is therefore simply a matter of connecting a 
compatible printer or terminal to the output port of the system. 
Cabling 
4.02 The printer or terminal should be located within 15.2 m (50 ft) 
of the SX-200@ DIGITAL PABX. Failure to observe this caution 
may cause the SMDR record to be corrupted. The printer or terminal 
can be connected directly to the RS-232 port. SMDR data is automati- 
cally routed to this port. 
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5. SMDR PROGRAMMING AND CONTROL 
General 
5.01 The operation of the SMDR feature is determined by the way 
the feature is programmed during initial installation of the sys- 
tem. The programming of the SMDR feature forms part of the System 
and Class of Service Options programming known collectively as Cus- 
tomer Data Entry (CDE). The operation can be modified at any time by 
the maintenance person from the CDE terminal. Table 5-l shows the 
SMDR options involved. A description of these options is given below. 
A complete description of the CDE forms is given in Section 
MITL9108-093-210-NA, Customer Data Entry. For a record of an out- 
going call to be generated, SMDR must be enabled in CDE Form 16, 
Trunk Groups. A device accessing a Trunk Group with SMDR enabled 
will generate an SMDR record unless the COS option “SMDR Does Not 
Apply” is enabled in that device’s Class of Service. 
- 
SMDR Programming Options 
5.02 The SMDR Programming Options are as follows: 
l 
l 
0 
l 
e 
Record Incoming Calls: This option enables SMDR for incom- 
ing trunk calls. 
Record Meter Pulses: This option causes meter pulses gen- 
erated by the Central Office to be counted and then reported in 
the SMDR record. 
Drop Calls Less Than n Digits: When this option is enabled, 
outgoing calls of less than n digits are not reported (where n is 
programmed to be between 0 and 11). In Generic 1000, n is 8; in 
Generic 1001, n is programmable. 
Drop Incomplete Outgoing Calls: When this option is enabled, 
incomplete outgoing calls are not recorded. 
Extended Record: When this option is enabled, the length of 
the SMDR record is extended from 80 to 88 columns. This 
allows the last four columns of 12-digit account codes and the 
System ID to be reported. 
Overwrite Buffer: When this option is DISABLED and all SMDR 
buffers are in use, outgoing calls requiring SMDR will not be 
allowed. When ENABLED, the OLDEST SMDR buffer waiting to be 
printed will be overwritten with the new outgoing call SMDi? 
information. 
Does Not Apply: When this option is enabled, no calls will be 
recorded for the Class of Service in which it is enabled. 
Indicate Long Calls: When this option is enabled, calls of 
5 
minutes or longer are flagged in the SMDR record. 
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							Station Message Detail Recording 
TABLE 5-l 
CDE-SELECTED SMDR CLASS OF SERVICE AND SYSTEM OPTIONS 
SMDR - Record Incoming Calls 
SMDR - Record Meter Pulses 
SMDR - Drop Calls < n Digits (n = O...ll, disable = 0) 
SMDR - Drop Incomplete Outgoing Calls 
SMDR - Overwrite Buffer 
SMDR - Does Not Apply 
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6. SMDR LOGS AND DATA ROUTING 
6.01 The routing of SMDR records is controlled by the maintenance 
person from the Maintenance Terminal. Records are automati- 
cally routed to a printer via the RS-232 port and may be routed to the 
maintenance terminal. 
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7. OPERATIONAL PARAMETERS 
General 
7.01 The SMDR feature is transparent to the end user; hence there 
are no operational procedures to be employed by the Attendant 
or station user. The following provides a summary of the operational 
parameters which are described earlier in this document. 
Non-Recording Conditions 
7.02 SMDR is not initiated under the following conditions: 
l Busy tone is obtained by the Attendant or a station when a 
trunk is dialed (because all trunks in the group are busy). 
l The calling or called party has a class of service which disables 
SMDR. 
l Reorder tone is obtained by the caller. 
0 The Attendant intercepts a station attempting to access a trunk 
group. 
l During a power failure condition no SMDR records are made. 
Attendant-Handled Calls 
7.03 The following conditions are reported as shown when the At- 
tendant handles a call: 
l When the Attendant dials a trunk with no station or trunk 
involved, the calling party is the Attendant. 
l Direct Trunk Access by the Attendant is reported. The Leading 
Digits field is left blank. 
0 When the Attendant answers a trunk call and does not transfer 
it to a station, the called party is the Attendant. 
0 When the Attendant dials a trunk while it has a station as its 
source, the calling patty is reported as the station and an rr*rr 
appears in the “Attendant was Involved” field. 
e 
When the Attendant connects a previously held station to a 
trunk the calling patty is the station and an Ir*a appears in the 
“Attendant was Involved” field. 
l If the Attendant makes an unsupervised transfer to an exten- 
sion, the called party is the Attendant, and the extension ap- 
pears as a third party. 
e 
When the Attendant has a trunk as Source, and then connects a 
station to the trunk, the calling party is the trunk, the called 
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							Station Message Detail Recording 
- 
party is the station, and an u*” appears in the “Attendant was. 
involved” field. 
Incoming Calls 
7.04 
l 
e 
l 
When SMDR is enabled for incoming calls the following con- 
ditions are reported: 
Digits dialed on incoming DID, DISA or dial-in tie trunks are 
reported in the “Digits Dialed on the Trunk” field. When the 
dial-in trunk dials an illegal or vacant number or hangs up 
before completing the number, the call is reported. The called 
party is the station dialed. The DISA Security Code is not re- 
ported. 
The called party is always the Attendant, except when the At- 
tendant forwards the call to a station. The station then be- 
comes the called party and an rr*rr is reported in “Attendant was 
Involved”. 
Direct-in trunks show the station number as the called party 
(i.e., dial-in trunks). However, the “Digits Dialed” field is blank. 
When the trunk is directed to a Flunt Group, the station that 
answered the call is reported. 
On incoming calls, an “E” is reported when the trunk hangs up 
while listening to reorder tone, or a “B” is reported when the 
trunk hangs up while listening to busy tone. A ‘7” is reported 
when the incoming call is answered with TAFAS. 
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							Station Message Detail Recording 
APPENDIX A 
ACCOUNT CODES 
Al. INTRODUCTION 
General 
Al.01 This Appendix provides the reader with an overview of account 
codes. It includes a general description of account codes, de- 
tails of operation, and preparation of programming data. 
A2 GENERAL DESCRIPTION 
General 
A201 Account codes uniquely identify SMDR call records for billing 
purposes. Two types of account code length options (fixed 
length and variable length), can be programmed in the System Options 
form during Customer Data Entry. A fixed length account code is 
preprogrammed to be of a length between 4 and 12 digits. A variable 
length account code can be of any length between 1 to 12 digits. 
Variable length account codes must be terminated by a terminator 
digit as described in the following paragraph. When no account code 
length is specified during CDE programming, the default length is six 
digits. 
A202 The Verifiable Account Code feature is an optional enhance- 
ment of SMDR with Generic 1001 software only which provides 
unique codes with assigned COS and/or COR options. Dialing a verifi- 
able account code will override the COS and/or COR assigned to a 
phone. 
Account Code Terminator 
A2.08 The variable length account code terminator is the # digit. It is 
dialed at the end of a variable-length account code to indicate 
to the system that the account code is complete. A variable length 
account code cannot be dialed from rotary telephones since it is 
impcssible to dial the terminator digit. If variable length is enabled, 
rotary telephone sets default to 6-digit account codes. The terminator 
is not required should a variable length account code of the full 12 
digits be dialed. 
Forced Account Codes 
A2.04 The Forced Account Code - External Calls feature is a COS 
option which is assigned to stations in order to bar trunk 
access from those stations, unless the access attempt is preceded by 
a valid account code. The Forced Account Code - Long Distance Calls 
feature is a COS option assigned to stations in order to bar certain 
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