Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
To cancel Call Forwarding - Busy: 
e Lift the handset - wait for dial tone. 
m 
Dial any Call Forwarding access code. 
a 
Hang up - the call forwarding is cancelled. 
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							Features Description 
5.06 CALL FORWARDING - BUSY/DON’T ANSWER 
Description 
This feature allows a user to have all ca!ls which are directed to his 
extension, forwarded to the Attendant, to a selected extension number 
within the system, or to a hunt group WHEN THE EXTENSION IS BUSY 
or IS NOT ANSWERED WITHIN THE SELECTED TIME-OUT. While the 
feature is active and the extension is idle, calls may be made and 
received normally. 
Conditions 
Callbacks will not be affected by this feature. 
An extension in a hunt group with call forwarding in effect will be 
bypassed in the hunt group search. 
Only one type of Call Forwarding can be applied to an extension at any 
one time. If a new code is entered, the previous code (if any) is 
replaced. 
A call may be forwarded twice if the first forward is of the “Follow Me” 
or “Busy” type, and the second is of the “Don’t Answer” type. 
The feature is not effective if the forwardee has COS Option 234 
(Never a Forwardee) in its COS. 
Extension Call Forwarding takes precedence over system Call Forward- 
ing. 
Programming 
Select COS Options 206 (Call Forwarding - Busy) and 207 (Call Forward 
- Don’t Answer) for the extension. 
Assign an access code to Feature 05 (Call Forwarding - Busy/Don’t 
Answer). 
Select COS Option 251 (Call Forward - 
Don’t Answer Timer) to set the 
Call Forward Don’t Answer time (two to six rings). 
Operation 
To select Call Forwarding - Busy/Don’t Answer: 
a 
Lift the handset - wait for dial tone. 
l Dial the Call Forwarding - Busy/Don’t Answer access code. 
0 
Dial the number to which calls are to be forwarded - dial tone 
returns. 
e 
Hang up - the extension is available for normal use. 
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							Features Description 
T:, cancel Call Forwarding - Busy/Don’t Answer: 
0 Lift the handset - wait for dial tone. 
e 
Diai any Call Forwarding access code. 
l Hang up - the call forwarding is cancelled. 
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							Features Description 
5.07 CALL FORWARDING - FOLLOW ME 
Description 
This feature allows an extension user to have all calls which are 
directed to the extension, to be forwarded to a selected extension 
within the system, to the Attendant, to a hunt group, or to an external 
number. The number to which the calls are forwarded is the only 
originating party that may call the forwarding extension while Call 
Forwarding - Follow Me is active. The forwarding extension may origi- 
nate calls in the normal manner. 
Conditions 
Callbacks will not be affected by this feature. 
An extension in a hunt group with call forwarding in effect will be 
bypassed in the hunt group search. 
Only one type of Call Forwarding can be applied to an extension at any 
one time. If a new code is entered, the previous code (if any) is 
replaced. 
A call may be forwarded twice if the first forward is of the “Follow Me” 
or “Busy” type, and the second is of the “Don’t Answer” type. 
The feature is not effective if the forwardee has COS Option 234 
’ (Never a Forwardee) in its COS. 
Extension Call Forwarding takes precedence over system Call Forward- 
ing. 
Programming 
Select COS Option 209 (Call Forward - Follow Me) for the extension. 
Assign an access code to Feature 06 (Call Forwarding - Follow Me). 
Select COS Option 251 (Call Forward - Don’t Answer Timer) to set the 
Call Forward Don’t Answer time (two to six rings). 
Operation 
To select Call Forwarding - Follow Me: 
e 
Lift the handset - wait for dial tone. 
0 
Dial the Call Forwarding - Follow Me access code. 
l Dial the number to which calls are to be forwarded - dial tone 
returns. 
0 
Hang up - the extension is available for normal use. 
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							Features Description 
To cancel Call Forwarding - Follow Me: 
a Lift the handset - wait for dial tone. 
a 
Dial any Call Forwarding access code. 
a 
Hang up - the call forwarding is cancelled. 
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							Features Description 
5.08 CALL FORWARDING - I AM HERE 
Description 
This feature allows an extension user to set up call forwarding for the 
user’s extension from another extension. 
Conditions 
Callbacks will not be affected by this feature. 
An extension in a hunt group with call forwarding in effect will be 
bypassed in the hunt group search. 
Only one type of Call Forwarding can be applied to an extension at any 
one time. If a new code is entered, the previous code (if any) is 
replaced. 
A call may be forwarded twice if the first forward is of the “Follow Me” 
or “Busy” type, and the second is of the “Don’t Answer” type. 
The feature is not effective if the forwardee has CBS Option 234 
(Never a Forwardee) in its COS. 
Extension Call Forwarding takes precedence over system Call Forward- 
ing. 
Programming 
Select COS Option 209 (Call Forward - Follow Me) for the extension. 
Assign an access code to Feature 07 (Call Forwarding - I’m Here). 
Select COS Option 251 (Call Forward - Don’t Answer Timer) to set the 
Call Forward Don’t Answer time (two to six rings). 
operation 
To select Call Forwarding - I’m Here: 
l Lift the handset of another extension - wait for dial tone. 
0 
Dial the Call Forwarding - I’m Here access code. 
e 
Dial your own extension number - dial tone returns. 
e 
Hang up - the extension is available for normal use. 
To cancel Call Forwarding - I’m Here: 
l Lift the handset of your own extension - wait for dial tone. 
e 
Dial any Call Forwarding access code. 
e 
Hang up - the call forwarding is cancelled. 
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							Features Description 
5.09 CALL FORWARDING - DON’T ANSWER 
Description 
This feature allows all calls directed to the extension that are not 
answered within a selected time to be forwarded to the Attendant, to a 
specified extension number, to a hunt group, or to an external number. 
Conditions 
Callbacks will not be affected by this feature. 
An extension in a hunt group with call forwarding in effect wili be 
bypassed in the hunt group search. 
Only one type of Call Forwarding can be applied to an extension at any 
one time. If a new code is entered, the previous code (if any) is 
replaced. 
A call may be forwarded twice if the first forward is of the “Follow Me” 
or “Busy” type, and the second is of the “Don’t Answer” type. 
The feature is not effective if the forwardee has COS Option 234 
(Never a Forwardee) in its 60s. 
Extension Call Forwarding takes precedence over system Call Forward- 
ing. 
Programming 
Select COS Option 207 (Call Forwarding - Don’t Answer) for the exten- 
sion. 
Assign an access code to Feature 04 (Call Forwarding - Don’t Answer). 
Select COS Option 251 (Call Forward - Don’t Answer Timer) to set the 
Call Forward Don’t Answer time (two to six rings). 
Operation 
To select Call Forwarding - Don’t Answer: 
a Lift the handset - wait for dial tone. 
l Dial the Call Forwarding - Don’t Answer access code. 
0 
Dial the number to which calls are to be forwarded - dial tone 
returns. 
0 
Hang up - the extension is available for normal use. 
To cancel, Call Forwarding - Don’t Answer: 
0 Lift the handset - wait for dial tone. 
9 
Dial any Call Forwarding access code. 
0 
Hang up - the call forwarding is cancelled. 
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							Features Description 
5.10 CALL HOLD 
Description 
Call Hold allows an extension user engaged in an active call, to place 
the call on hold, then to replace the extension handset or use the 
extension for other calls. All features normally active on the extension 
may be selected while the call is held. The held call may be retrieved 
locally or remotely (from a different extension) by dialing the required 
Call Hold Retrieve code. A held call may be retrieved as part of 
consultation hold or conferencing. The extension may interchange the 
held call with an active call or conference the two calls. If the held call 
is not retrieved within the selected recall time, the holding extension is 
automatically recalled. 
Also see TRANSFER/CONSULTATION HOLD/ADD ON. 
Conditions 
The Call Hold feature will not operate properly if either of the COS 
Options 224 (Flash For Attendant), or 223 (Flash Disable) are selected. 
Programming 
Assign access codes to Feature Numbers: 21 (Call Hold), 22 (Call Hold 
Retrieve - Local), and 23 (Call Hold Retrieve - Remote). 
Select COS Option 211 (Call Hold and Retrieve Access) for the exten- 
sion 
Select COS Option 252 (Call Hold Recall Timer) to set the Call Hold 
recall time (1 to 5 minutes). 
Operation 
To place a call on hold: 
0 Flash the switchhook - transfer dial tone. 
a 
Dial the Call Hold code - dial tone is returned, the original call 
is held and hears music, if provided. The holding extension may 
make or receive calls or access features In the normal manner. 
To retrieve the call locally (at the holding extension): 
0 Dial the Local Retrieve code - you are connected to the held 
call. 
0 
The call is returned to the holding extension. 
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							Features Description 
To retrieve the call remotely (at a remote extension): 
0 Dial the Remote Retrieve code. 
0 
Dial the number of the holding extension - the call is connected 
to the remote extension. 
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							Features Description 
5.11 CALL PARK 
Description 
This feature aliows an extension user to park an active call and replace 
the handset. The call may be retrieved at the extension from at which 
the call was parked, or from any other extension in the system. If 
Music On Hold is employed by the system, the parked party will hear 
music. The parking extension may not originate new calls until the 
parked call is retrieved; however, paging equipment may be accessed. 
Conditions 
e This feature is available only for users with 2500 or 500 .sets; 
users with special sets (i.e., SUPERSET@ sets) do not have Call 
Park access. 
* 
This feature is not available in software Generic 1000. 
Programming 
e Assign an access code to Feature Number 32 (Call Park). 
l Select COS Option 401 (Call Park) for the extension. 
l Select COS Option 252 (Call Hold Recall Timer) for the exten- 
sion, to set the Call Park recall time. 
Operation 
To park a call: 
0 Flash the switchhook; wait for dial tone. 
a 
Dial the Call Park access code; wait for dial tone. 
0 
Replace the handset, or access paging equipment (see Paging 
Access). 
To retrieve a parked call from the original extension: 
e 
Lift the handset - connection is made. 
To retrieve a parked call from another extension: 
0 Dial the Call Park access code. 
0 
Dail the parking extension number. 
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