Mitel SX-200 DIGITAL Pabx General Description Manual

							Features Description 
4.90 UNIFORM CALL DISTFWUTION 
Description 
UCD enables a large volume of incoming trunk traffic to be con- 
centrated onto one or more hunt groups of extensions (agents) within 
the system. The calls would all be of a similar nature and the Agents 
would be trained to provide the information/service that the caller is 
requesting. If all the Agents are busy, the call is routed to a hunt group 
of recording devices. If the Agents are still busy after the caller listens 
to the recording, Music On Hold will be heard (if provided). The calls 
will then be recalled to a designated answering point after a pre- 
determined time. 
Conditions 
This feature is not available in software Generic 1000. 
Programming 
* 
Enter a series of extension numbers into a hunt group in CDE 
Form 17 (Hunt Groups). 
0 Press the “GROUP TYPE” softkey, followed by the “AGENT” soft- 
key - refer to Section MlTL9108-093-ZIO-NA, Customer Data 
Entry for further information. 
m Enter the extension numbers of the ONS ports to which the 
recording devices are connected, into another hunt group. 
0 Press the “GROUP TYPE” softkey, followed by the “RECORDING” 
softkey - refer to Section MITL9108-093-ZIO-NA, Customer 
Data Entry for further information 
0 Enter the extension of the recording device hunt group into CDE 
Form 19 (Call Rerouting Table), under “UCD Recording Routing 
For This Tenant”. Incoming calls received during Night Service 
should be routed to an ONS port connected to an answering 
machine. 
0 Enter an On Hold Time-out period via COS Option 254 (UCD 
Music On Hold Timer), for each recording device. 
0 Enter an On Hold Time-out answering point extension into CDE 
Form 19, under “UCD Time-Out Routing For This Tenant”. 
m 
To permit a SUPERSET@ set to be used as a Call Distribution 
Agent Position with a headset, select COS Option 205 (Call 
Distribution Agent Position) for the SUPERSET@ set. 
Operation 
For operation of recording devices and answering machines, refer to 
the particular manufacturer’s instructions. 
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							Features Description 
4.91 VACANT NUMBER INTERCEPT 
Description 
Calls to programmed, but unassigned (vacant) access codes or exten- 
sion numbers can be routed to a given answering point for completion. 
This point can be an LDN position on the Attendant Console (see 
ATTENDANT LDM KEYS) or any valid extension number. Vacant number 
intercept points can be programmed to be different or the same for 
DAY, NIGHTl, and NIGHT2 modes of system operation. 
Conditions 
If the required programming is not done, such calls will receive reorder 
tone. 
Programming 
To cause all calls to vacant numbers to be routed to a specific an- 
swering point, enter CDE Form 19 (Call Rerouting Table) to do the 
following: 
0 Enter the desired answering point access code, or extension 
number into the DAY column for the “Station Vacant Number 
Routing For This Tenant” Call fype. 
Operation 
None 
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							Features Description 
4.92 VARIABLE TIMERS 
Description 
The user can set the actual time-out period for each system timer. 
Conditions 
None 
Programming 
The various timers can be set via CDE Form 04 (System 
Options/System Timers}. 
Some timers are also in CDE Form 03 (COS Define). 
See Section MITL9108-093-210-NA, Customer Data Entry for further 
information. 
Operation 
Refer to the specific feature. 
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							Features Description 
4.93 VERIFIED ACCOUNT CODES 
Description 
Verified account codes allow a user to restrict feature, trunk and 
extension access by requiring that specific account codes be entered. 
This feature helps ensure accuracy for accounting purposes, and helps 
inhibit fraudulent use of DISA lines, outgoing trunks, etc. See also 
‘Verified Account Codes - DISA’. 
Conditions 
This feature is not available in software Generic 1000. 
Programming 
Select System Option 05 (Verified Account Codes). 
Select the desired number of account code digits via System 
Option 44 (VARIABLE or 4 - 12 digits). 
Enter the verified account codes into CDE Form 32 (Account 
Code Entry) as required. 
Select COS Option 217 (Direct To ARS) for the station/trunk to 
allow the external number to be entered without the ARS lead- 
ing digits (if this is desirable). 
Select the default ARS digits via Feature Access Code 36 (Direct 
To ARS). 
Operation 
To access the feature from an external line: 
e 
Access the DPABX on a specified DISA trunk - two ringbacks 
are heard, followed by dial tone. 
0 Dial the DISA Account Code - if the account code verifies, dial 
tone is returned; if not, the trunk is dropped. 
l Dial the external number. 
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							Features Description 
4.94 VERIFIED ACCOUNT CODES - (DISA) 
Description 
Verified Account Codes can be used to replace Access Codes. DISA 
trunks can dial an Account Code and have direct access to ARS and 
dial a Long Distance number. A caller who accesses a DISA trunk can 
directly dial an Account Code rather than an Access Code. By using an 
Account Code, each DISA trunk can have access to its own CGS 
Options. 
Conditions 
This feature is not available in software Generic 1000. 
Programming 
e See the programming under Direct Inward System Access 
(DISA). 
l See programming steps under ‘Verified Account Codes’. 
e Select COS Option 810 (Special DISA) for the DISA trunk(s) to 
allow multiple DISA Account Codes. 
e 
Select a value for the DISA answer timer via System Option 43 
(DISA Answer Timer - 1 - 8 Seconds). 
Operation 
To access the system: 
e 
Dial the required directory number from a DTMF telephone. 
l Listen-for two ringback bursts, followed by dial tone. 
l Dial the DISA Access Code -’ dial tone is returned. 
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							Features Description 
5. STATION FEATURES 
5.01 This Part provides a description of the station features (rotary 
and DTMF sets) for the SX-200@ DIGITAL PABX for software 
Generic lOOr and Generic 1001. For description of SUPERSET 3TM and 
SUPERSET qTM features, refer to Sections MITL9108-093-106-NA and 
MITLS 108-093- 107-NA, respectively. 
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							Features Description 
5.02 ABBREVIATED DIAL ACCESS 
Description 
This feature allows extension users to access systemwide prepro- 
grammed directory numbers using abbreviated dialing. 
Conditions 
Reorder tone will be returned if the user enters an invalid abbreviated 
dial number. 
Programming 
Select COS Option 245 (Abbreviated Dialing Access) for the extension. 
Assign an Access Code for Feature 24 (Abbreviated Dialing Access). 
Operation 
To dial an Abbreviated Dial number: 
l Lift the handset - dial tone is heard. 
e Dial the Abbreviated Dial access code. 
e 
Dial the desired Abbreviated Dial number (one to three digits). 
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							Features Description 
5.03 ACCOUNT CODE ACCESS 
Description 
An extension may have the option, or be forced to enter an account 
code for trunk calls. The account code may be one to 42 digits in 
length and will appear on all SMDR records. See Section 
MITL9108-093-451-NA, Station Message Detail Recording for further 
details. 
Conditions 
If the Account Code is of the ‘Variable Length’ type, the account code 
digits must be followed by a “#” (see below, Account Codes), except 
for the case where the digit length is 12. 
A DTMF telephone must be used to enter account codes. 
Rotary-dial type extensions will default to a digit length of 6, as they 
cannot enter the # character. 
Programming 
To force an extension user to use account codes for long distance 
calls, select COS Option 201 (Account Code, Forced Entry - Long 
Distance Calls) for the extension. 
To force an extension user to use account codes always, select COS 
Option 200 (Account Code, Forced Entry - External Calls) for the exten- 
sion 
Assign a feature access code to Feature 01 (Account Code Access). 
Operation 
To access a trunk via account code entry: 
0 Dial access code for account code entry. 
0 Dial account code digits (if System Option 05 - Account Codes 
Variable Length is selected, account code digits must be fol- 
lowed by a “#“ to indicate end of account code) - dial tone is 
returned. 
8 
Dial trunk access code (usualiy 9). 
e Dial directory number - when the extension returns on-hook at 
the completion of the call, the SMDR record, including the 
account code, will be recorded. 
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							Features Description 
5.04 BROKER’S CALL 
Description 
The Broker’s Call allows an extension user, while engaged in a call, to 
hold the first call and originate a new call. Once the new call has been 
established, the originating extension may alternate between the calls, 
and carry on a PRIVATE conversation with either party. If the extension 
originating the Broker’s Call hangs up with a party on hold, the exten- 
sion will be rung back by the held party. (See also TRANSFER WITH 
PRIVACY.) 
An extension with the Broker’s Call feature may access the Call Hold, 
Call Hold and Retrieve, and Paging features after flashing on a call. 
The originating extension and only one of the other parties may be in 
the talking connection at any time. 
Conditions 
COS Option 203 (Broker’s Call) is mutually exclusive with the following: 
302 (Flash-In Conference) 
250 (Transfer with Privacy). 
COS Options 214 (Cannot Dial a Trunk after Flashing) and 215 (Cannot 
Dial a Trunk After Flashing if Holding or in Conference with a Trunk) do 
not apply to an extension with Broker’s Call. 
Programming 
Select COS Option 203 (Broker’s Call) for the extension. 
One or more of the COS Options 2112 (Can Flash if Talking to an 
Incoming Trunk) or 213 (Can Flash if Talking to an Outgoing Trunk) 
may be selected in conjunction with Broker’s Call. 
Operation 
A normal 2-party call is established, and the extension user requires to 
consult a third party. 
Flash the switchhook - transfer dial tone should be heard, and the 
second party is placed in consultation hold. 
Dial the number of the third party and establish a private 2-party 
conversation. 
To alternate between calls, flash the switchhook. 
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							Features Description 
5.05 CALL FORWARDING - BUSY 
Description 
This feature allows a user to have all calls that are directed to an 
extension, forwarded either to the Attendant, to a selected extension 
number within the system, to a hunt group, or to a selected external 
number (refer to EXTERNAL CALL FORWARDING) when the extension is 
busy. While the feature is active and the extension is idle, calls may be 
originated and received normally. 
Conditions 
Callbacks will not be affected by this feature. 
An extension in a hunt group with call forwarding in effect will be 
bypassed in the hunt group search. 
Only one type of Call Forwarding can be applied to an extension at any 
one time. If a new code is entered, the previous code (if any) is 
replaced. 
A call may be forwarded twice if the first forward is of the “Follow Me” 
or “Busy” type, and the second is of the “Don’t Answer” type. 
The feature is not effective if the forwardee has COS Option 234 
(Never a Forwardee) in its CO!? 
Extension Call Forwarding takes precedence over system Call Forward- 
ing. 
Programming 
o Select COS Option 206 (Call Forwarding - Busy) for the extension. 
Assign an access code to Feature 03 (Call Forwarding - Busy). 
Select COS Option 251 (Call Forward - Don’t Answer Timer) to set the 
Call Forward Don’t Answer time (two to six rings). 
Operation 
To select Call Forwarding - Busy: 
0 Lift the handset - wait for dial tone. 
e 
Dial the Call Forwarding - Busy access code. 
l Dial the number to which calls are to be forwarded - dial tone 
returns. 
a 
Hang up - the extension is available for normal use. 
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