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Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual
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22. Miscellaneous Cases Issue 6 June 1997 B-173 Invalid Call Destination— Reorder This scenario shows a call initiated via the Third_Party_Make_Call capability from station 5067 to an invalid destination (46379). Station 5067 receives reorder tone. The adjunct processor requests Domain_Control for station 5067. Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments REG [CRV=86, FIE(Invoke, Inv_id=1, 3P Domain Control, domain=extension 5067)]AP Requests Domain Control of Station 5067 FAC [CRV=86, FIE(Return Result, Inv_id=1)] Domain Control Granted for Station 5067 (No Calls Present) REG [CRV=122, FIE(Invoke, Inv_id=1, 3P Make Call, called number=46379, calling number=5067)]AP Requests Make Call from Station 5067 to Station 46379 FAC [CRV=86, FIE(Invoke, Inv_id=2, Event Report, call_id=53, party_id=1, event=call initiated)]Call Initiated Event Report (x5067 Goes Off-Hook) — x5067 Association FAC [CRV=86, FIE(Invoke, Inv_id=4, Event Report, call_id=53, event=reorder/denial, called number=*****, cause=invalid number)]Reorder/Denial Event Report (Invalid Destination) — x5067 Association FAC [CRV=122, FIE(Invoke, Inv_id=2, Event Report, call_id=53, event=reorder/denial, called number=*****, cause=invalid number)]Reorder/Denial Event Report (Invalid Destination) — 3P Make Call Association FAC [CRV=123, FIE(Invoke Inv_id=6, Event Report call_id=53, party_id=1, event=drop, connected number=5067, cause=normal clearing)]Drop Event Report (Station 5067 Disconnects) — x5067 Association REL COMP [CRV=122, FIE (Invoke,Inv_id=4, Call Ended,call_id=53, cause=normal clearing)]Call Terminates — 3P Make Call Association
Message Scenarios B-174Issue 6 June 1997 User Does Not Go Off-hook This scenario shows a Third_Party_Make_Call request for which the originating station (85046) does not go off-hook within five seconds. Extension Removed This scenario shows the message sent by the switch when a domain-control station (station 74567) is removed by the switch administrator and control is terminated. Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments REG [CRV=12, FIE(Invoke, Inv_id=3, 3P Make Call, calling number=85046, called number=75602)]AP Requests Make Call from Station 85046 to Station 75602 REL COMP [CRV=12, FIE(Return Error, Inv_id=3, 3P Make Call, cause=user not responding)]Request Denied Station 85046 Does Not Go Off-Hook Messages Sent by theAdjunct ProcessorMessages Sent by the Switch Comments REG [CRV=124, FIE(Invoke, Inv_id=1, 3P Domain Control, domain=extension 74567)]AP Requests Domain Control of Station 74567 FAC [CRV=124, FIE(Return Result, Inv_id=1)] REL COMP [CRV=124, FIE(Invoke, Inv_id=20, 3P Domain Control Ended, cause=invalid number)]Domain Control Granted for Station 74567 (No Calls Present) Domain Control Terminated (x74567 Has Been Removed)
22. Miscellaneous Cases Issue 6 June 1997 B-175 Invalid Association Requests This scenario shows an adjunct processor requesting a Third_Party_Auto_Dial and Third_Party_Clear_Call over an invalid association. Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments REG [CRV=124, FIE(Invoke, Inv_id=1, 3P Auto Dial, called number=35602)]AP Requests Auto Dial Call to Station 35602 REL COMP [CRV=124, FIE(Invoke, Inv_id=2, Abort, cause=protocol error)]Association Aborted (Not an Initiating Capability) REG [CRV=123, FIE(Invoke, Inv_id=1, 3P Domain Control, domain=Station 456)]AP Requests Domain Control of Station 456 FAC [CRV=123, FIE(Invoke, Inv_id=1)]Domain Control Granted No Calls Present FAC [CRV=123, FIE(Invoke, Inv_id=2, Event Report, call_id=78, party_id=2, event=alerting, calling number=20145366397, called number=9085761456, connected number=456)]Alerting Event Report (Another Call Delivered to Station 456) FAC [CRV=123, FIE(Invoke, Inv_id=7, 3P Clear Call, call_id=78)]AP Requests to Clear the Call REL COMP [CRV=123, FIE(Invoke, Inv_id=6, ABORT, cause=protocol error)]Association Aborted (Capability not Supported)
Message Scenarios B-176Issue 6 June 1997 Invalid Call_id Numbers This section shows an adjunct processor requesting Third_Party_Take_Control and Value_Query (Party_id Query) for a non-existent call. Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments REG [CRV=122, FIE(Invoke, Inv_id=1, 3P Take Control, call_id=53)]AP Requests Control of Call REL COMP [CRV=122, FIE(Return Error, Inv_id=1, 3P Take Control, cause=call cleared)]Request Denied (Call 53 does not Exist) REG [CRV=121, FIE(Invoke, Inv_id=1, Value Query, item=Party_id, call_id=53)]AP Requests the Parties Connected to Call 53 REL COMP [CRV=121, FIE(Return Error, Inv_id=1, Value Query, cause=call cleared)]Request Denied (Call 53 does not Exist)
22. Miscellaneous Cases Issue 6 June 1997 B-177 Invalid Station Numbers This section shows an adjunct processor requesting Domain_Control and Value_Query (Calls Query) for a VDN extension. Messages Sent by the Adjunct ProcessorMessages Sent by the Switch Comments REG [CRV=121, FIE(Invoke, Inv_id=1, Value Query, item=Calls Query, domain=extension 88766)]AP Requests Status of Calls at x85046 REL COMP [CRV=121, FIE(Return Error, Inv_id=1, Value Query cause=invalid number)]Request Denied x88766 not a Valid Extension REG [CRV=122, FIE(invoke, Inv_id=1, 3P Domain Control, domain=extension 83567)]AP Requests Domain Control of Station 83567 REL COMP [CRV=122, FIE(Return Error, Inv_id=1, 3P Domain Control, cause=invalid number)]Domain Control Denied (Invalid Extension) REG [CRV=122, FIE(Invoke, Inv_id=1, Value Query, item=Extension, calling number=83567)]AP Requests Extension Query REL COMP [CRV=122, FIE(Return Result, Inv_id=1, Value Query, domain=VDN)]Extension 83567 is a VDN
Issue 6 June 1997IN-1 INIndex A aborting, ASAI association,2-53 aborting, association,1-9 ACD Agent Login Audit, Value Query Capability, Group ,5-144 ACD Split Status Query, Value Query Capability Group ,5-136 Acknowledge restart of an ASAI interface, Set Value Capability Group ,5-187 Acknowledge Suspend/Resume alarming, Set Value Capability Group ,5-191 Acknowledgement association terminates Request Feature Capability Group ,5-132 Set Value Capability Group ,5-182 Value Query Capability Group ,5-17 Domain ACD Split Control, association, continues ,5-89 Third Party Reconnect (Domain), association continues ,5-89 Third Party Selective Hold (Domain), association continues ,5-89 acknowledgement Call Control, association terminates ,5-63 Domain (Station) Control Request,5-84 Domain Control, association terminates ,5-93 (no parameters), association continues,5-61 no parameters, association continues,5-89, 101 Third Party Auto Dial Request, Domain Control ,5-86 Third Party Merge Request, Domain Control,5-87 Third Party Merge Request, encodings,5-59 Activate Message Waiting Lamp Request, 5-177 Activating Message Waiting Lamp procedure ,2-50 add station command,6-2 Adjunct sending REGister messages, Notification Capability Group ,5-98 Request Feature Capability Group ,5-120 sending RELease COMplete messages Domain Control ,5-91 Notification ,5-103 Routing Capability Group ,5-114 adjunct, sending REGister messages Call Control ,5-38 event reports ,5-2 adjunct alarm administration ,6-3 adjunct routing associations,B-20 Adjunct, sending RELease COMplete messages for Call Control Capability Group ,5-63 administering endpoints,6-2 Agent Login Audit procedure ,2-48 Agent Login procedure,2-37 Agent Login Request,5-120 Agent Logout procedure ,2-38 Agent Logout Request,5-122 Agent Status Query,5-137 Agent Status Query procedure ,2-43 Agent Work Mode Change procedure,2-38 alarm reports, customizing,6-3 alarms resuming ,6-3 suspending for maintenance,6-3 alarms on ASAI link resuming ,2-60 suspending,2-60 alarms on link disabling ,3-3 enabling,3-3 Alerting Event Report ,2-6 alerting event report, message encodings,5-3 Answered Event Report,2-6 answered event report, message encodings ,5-6 application timers,2-61 ASAI and BRI parser ,2-55 domain type,4-39 responses, timing ,2-61 ASAI association, aborted by server or adjunct,2-53 ASAI associations aborting ,1-9 description,1-2 ending,2-52 ASAI data structures ,2-58 ASAI DEFINITY LAN Gateway, message header values,7-3 ASAI initialization,B-3 ASAI interface, restarting ,3-4 ASAI link initial messages ,2-61 status scenario ,7-15 suspending/resuming server alarms,2-60 ASAI message types, overview,3-1 ASAI messaging procedures ,2-1 ASAI processing aborted by endpoint application software ,2-53 ASAI protocol, version selection ,2-58 ASAI request, denial,1-8 ASAI Restart procedure,2-58 ASAI-Link down, scenario ,7-12 Association, aborted,1-9, 5-67 Associations, call reference values,1-3 ASAI ,1-2 Audits,1-4 Call Control,1-3, 2-17, B-29 initiating ,2-17 terminating ,2-17 closing ,1-2 Domain (ACD split) Control,1-3 Domain (station) Control ,1-3 ending,2-52, 3-4 initiating,1-2, 3-3 Notification ,1-3, B-4
Index IN-2 Issue 6 June 1997 Request Feature,1-4, 2-37 Routing,1-4 Set Value ,1-4, 2-50 Value Query,1-4, 2-42 Audit associations,1-4 CRVs ,1-4 Audit of internal server, Call Control,5-65 AUDIX interactions,B-79 Auto Dial procedure ,2-24 B Billing Change Request,5-179 Billing Change Request procedure ,2-51 BRI Parser and ASAI,2-55 BRI parser procedures,2-55 BRI parsing ,2-55 Brouter,7-1 buffer threshold, Layer 2 processor congestion,6-6 Busy Event Report ,2-13 Busy/Unavailable Event Report, message encodings,5-8 byte descriptions alerting event report ,5-3 Answered Event Report,5-6 Call Conferenced Event Report,5-9 Call Initiated Event Report ,5-11 Call Offered to Domain Event Report,5-12 Call Originated Event Report,5-15, 5-20 Call Redirected Event Report ,5-17 Call Transferred Event Report,5-18 Connected Event Report,5-22 Cut-Through Event Report ,5-24 Disconnect/Drop Event Report,5-25 Entered Digits Event Report,5-27 Hold Event Report ,5-28 Login Event Report,5-29 Queued Event Report,5-33 Redirect Call ,5-54 Reorder/Denial Event Report,5-36 Third Party Clear Call Request,5-44 Third Party Listen Disconnect Request ,5-50 Third Party Listen Reconnect Request,5-51 Third Party Make Call Request,5-39 acknowledgement ,5-55 Third Party Merge Request ,5-48 acknowledgement ,5-59 Third Party Reconnect Request ,5-47 Third Party Relinquish Control Request ,5-49 Third Party Selective Drop Request,5-45 Third Party Selective Hold Request,5-46 Third Party Send DTMF Digits Request ,5-52 Third Party Take Control,5-42 Third Party Take Control Request, acknowledgement ,5-57 Trunk Seized Event Report,5-37 byte descriptions for Call Controlendpoint aborts association ,5-69 endpoint rejects FIE, association terminated,5-68 normal clearing terminates association ,5-67 request denied, association terminates,5-64 byte descriptions for call control acknowledgement message encodings, association terminates ,5-63 internal server audit,5-65 message not understood, association aborted ,5-67 request denied, association continues,5-62 byte descriptions for Domain Control Station/ACD Split Request ,5-70 Third Party Selective Drop Request,5-72 C call capacities,4-20 Call Classifier Query procedure,2-46 Call Classifiers Status Query,5-143 Call Conferenced Event Report ,2-7 message encodings,5-9 Call Control capability group ,5-38 RELease COMplete messages, sent by server and adjunct ,5-67 Call control RELease COMplete messages sent by adjunct ,5-63 RELease COMplete messages sent by server,5-63 Call Control and event reporting, call control association ,2-17 Call Control associations,1-3, 2-17, B-29 CRVs ,1-3 initiating,2-17 terminating,2-17 Call Control audit, internal server ,5-65 Call Control capabilities, third party associations,2-16 Call Control message encoding, message not understood, association aborted ,5-67 Call Control message encodings acknowledgement, associations terminates ,5-63 endpoint aborts association,5-69 endpoint rejects FIE, association terminated,5-68 internal server audit ,5-65 normal clearing terminates association,5-67 request denied, association continues,5-62 request denied, association terminated ,5-64 Call Control procedures,2-26 call direction,B-61 Call Ended Event Report ,2-14 Call Forwarding Activation procedure,2-39 Call Forwarding Cancel procedure,2-40 Call Forwarding Feature Activation ,5-128 Call Identity, information element,4-20 Call Information at Station Query ,5-146 Call Initiated Event Report,2-8 message encodings,5-11
Index Issue 6 June 1997IN-3 Call Offered to Domain Event Report,2-8 message encodings,5-12 Call Options, information element ,4-31 Call Originated Event Report,2-9 message encodings,5-15, 5-20 Call Redirected Event Report ,2-9 message encoding,5-17 call reference values and associations ,1-3 assigning,3-3 description,4-3 purpose ,1-3 Call Route Request,5-109 Call Route Selection,5-112 call scenarios across multiple servers ,B-86 Call State information element,4-11 Call Transferred Event Report,2-9 message encodings ,5-18 call types, Third Party Make Call,A-1 Called Party Number, information element,4-12 Calling Party Number, information element ,4-14 call-related event reports,2-4, 2-5 calls across multiple servers ,B-86 controlled,2-3 monitored,2-3 server-classified ,B-36 Calls Query procedure,2-46 Cancel Call Forwarding Feature Activation,5-129 cancel Domain Control ,2-23 Cancel Event Notification Request,5-99 Cancel Send All Calls feature activation,5-127 Cancel Send All Calls procedure ,2-41 capabilities common ,2-3 Heartbeat ,6-3 resume alarms,6-3 suspend alarms,6-3 capability, Third Party Make Call, mapping to call type ,A-1 capability group, Call Control,5-38 Domain Control,5-70 capability requests, unsuccessful ,B-170 Cause, information element,4-16 Cause information elements, returned by server,4-18 CCITT Q.932 description ,1-5 facility information element,1-5 Change Agent Work Mode Request ,5-124 Classifier Query procedure,2-46 cleanup,2-58 Codeset description ,4-9 information element,4-6 Codeset 0, information element ,4-11 Codeset 6 information elements ,4-31 locking shift,4-10coding error value tag ,4-49 general problems ,4-50 invoke problem,4-51 operation value/error value,4-48 return result problem ,4-50 coding rules,4-6 Coding Standard Three, causes returned by server,4-17, 4-19 Coding Standard Zero, causes returned by server,4-17, 4-18 command, add station ,6-2 common capabilities,2-3 component (FIE) reject ,1-5 return error,1-5 component length field long form ,4-45 short form,4-44 component types, tag,4-45 components definition ,4-40 invoke,4-41 message ,B-1 reject,4-44 return error,4-43 Conference/Transfer Options, information element ,4-33 congestion CPU ,6-5 Layer 2 processor ,6-6 congestion problems,6-5 Connected Event Report,2-10 message encodings ,5-22 Connected Number, information element,4-21 connection of client, ASAI link down,7-11 connectivity, reestablishing ,7-17 connectivity problems, link,6-4 controlled calls,2-3 controllers, multiple ,B-45 controls on send traffic,6-8 Converse Vector command, interactions,B-116 Counter, information element ,4-34 CPU congestion,6-5 CRV, state,4-11 CRV. See call reference value. Cut-Through Event Report ,2-11 message encodings,5-24 D Data Item, information element,4-35 data structures, cleanup ,2-58 Date/Time, information element,4-23 Date/Time Query,5-145 Date/Time Query procedure ,2-42 Deactivate Message Waiting Lamp Request,5-178
Index IN-4 Issue 6 June 1997 Deactivating Message Waiting Lamp procedure,2-50 DEFINITY LAN Gateway,7-1 TCP tunnel protocol ,7-1 shipped from factory,7-1 Heartbeat messages,7-16 used to detect problems ,7-16 message exchange scenarios ,7-10 message header values ,7-3 network problems,7-16 Reconnect procedure,7-17 successful connection scenario ,7-10 supporting two links,7-17 denying a request,1-8 endpoint ,2-52 disabling server alarms,3-3 Disconnect/Drop Event Report,2-11 message encodings ,5-25 Domain, information element,4-37 Domain (ACD split) Control associations,1-3 Domain (station) Control associations ,1-3, B-50 CRVs,1-3 Domain (Station) Control procedure,2-22 Domain ACD Split Control ,2-22 Domain Control,5-108 association terminates, acknowledgment,5-93 capability group ,5-70 normal clearing terminates association,5-95 REGister messages sent by adjunct,5-70 RELease COMplete messages sent by adjunct ,5-91 request denied, association terminated,5-91 server ends association,5-94 terminating ,2-23 Third Party Selective Drop Request,5-72 Third Party Selective Hold Request, FACility messages sent by adjunct ,5-73 Domain Control acknowledgement, Third Party Selective Hold Request ,5-89 ACD Split Control, association continues ,5-89 Domain Control Ended,2-23 Domain Control FACility message, request denied, association continues ,5-90 Domain Control message encodings, Station/ACD Split Request ,5-70 Domain Control RELease COMplete, endpoint rejects FIE association terminated ,5-96 Domain Control Request acknowledgment ,5-84 initiating,2-22 domain types ASAI ,4-39 reason code, domain type,4-39 station type,4-39 talk state ,4-39 work mode,4-38 Drop ,5-61 E enabling server alarms,3-3 End Adjunct Routing,5-116 ending an association ,2-52, 3-4 endpoint, administration,6-2 Endpoint aborts association,5-108 Domain Control ,5-97 Request Feature Capability Group,5-135 Routing Capability Group,5-116, 5-119 Value Query Capability Group ,5-175 endpoint application software, aborts ASAI processing,2-53 Endpoint rejects invalid/protocol violation FIE Domain Control Capability Group ,5-96 Notification,5-107 Request Feature Capability Group,5-134 Routing Capability Group ,5-118 Set Value Capability Group,5-184 Value Query Capability Group,5-174 endpoints controlling ,2-17 denying a request,2-52 rejecting an FIE ,2-54 Entered Digits Event Report,2-11 message encodings,5-27 error value ,4-49 tag,4-49 errors, protocol (FIE),1-6 Ethernet, hyperactivity ,6-7 Event Notification, stop on call request,5-100 Event Notification Request,5-98 Event Report, Call Initiated ,5-11 event reporting, Call Control association,2-17 event reports,2-3 Alerting ,2-6 alerting,5-3 Answered,2-6 answered ,5-6 Busy,2-13 Busy/Unavailable,5-8 byte level messages ,5-2 Call Conferenced,2-7, 5-9 Call Ended,2-14 Call Initiated ,2-8 Call Offered to Domain,2-8, 5-12 Call Originated,2-9, 5-15, 5-20 Call Redirected ,2-9 Call Transferred,2-9, 5-18 call-related,2-4, 2-5 ending adjunct control ,2-13 Connected ,2-10, 5-22 Cut-Through ,2-11 Disconnect/Drop,2-11 Entered Digits ,2-11 Hold,2-12 Login,2-15