Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual

							5. Switch-Classified Calls
Issue 6 June 1997
B-43
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=92, FIE(Invoke,
Inv_id=1, 3P Make Call,
called number=19008705118,
calling number=3456,
dest route select=9,
max_rings=3,
service circuit=call classifier,
alert_dest_first=yes)]AP Requests Make Call
(Switch-Classified)
from ACD Split 3456 to
External Destination
FAC [CRV=92, FIE(Invoke,
Inv_id=2, Event Report,
call_id=21, party_id=2,
event=alerting,
calling number=3456,
called number=9008705118,
connected number=#####)]Alerting Event Report
(Destination Alerts) —
3P Make Call Assoc. —
Note that the ISDN Network
returns a different alerting 
number than the one dialed 
FAC [CRV=92, FIE(Invoke,
Inv_id=4, Event Report,
call_id=21, party_id=2,
event=answered,
called number=9008705118,
connec. number=2018793345,
cause=normal)]Answered Event Report
(Destination Answers
Call) — 3P Make Call
Association — Note that the 
ISDN Network returns a 
different connected number 
than the one dialed 
FFAC [CRV=102, FIE(Invoke,
Inv_id=2, Event Report,
call_id=76,
event=call offered,
calling number=9008705118,
called number=3456,
domain=ACD split 3456)]Call Offered
Event Report
ACD Split Association
FAC [CRV=92, FIE(Invoke,
Inv_id=6, Event Report,
call_id=76, event=queued,
called number=3456,
calls in queue=2,
domain= ACD Split 2111)]Queued Event Report
(Call Queues to
ACD Split 2111 via
VDN 8901) — 3P Make
Call Association
FAC [CRV=102, FIE(Invoke,
Inv_id=4, Event Report,
call_id=76, event=queued,
called number=3456,
calls in queue=2,
domain= ACD Split 2111)]Queued Event Report
(Call Queues to
ACD Split 2111 via
VDN 8901) — ACD Split
Association
(Continued on next page) 
						

							Message Scenarios
B-44Issue 6 June 1997 
FAC [CRV=92, FIE(Invoke,
Inv_id=8, Event Report,
call_id=76, party_id=2,
event=alerting,
calling number=9008705118,
called number=3456,
connected number=5001)]Alerting Event Report
(Call Delivered to
Station 5001 via a 
Route to Number Vector
Command) — 3P
Make Call Association
FAC [CRV=102, FIE(Invoke,
Inv_id=6, Event Report,
call_id=76, party_id=2,
event=alerting,
calling number=9008705118,
called number=3456,
connected number=5001)]Alerting Event Report
(Call Delivered to
Station 5001 via a 
Route to Number Vector
Command) — ACD
Split Association
FAC [CRV=92, FIE(Invoke,
Inv_id=10, Event Report,
call_id=76, party_id=2,
event=connected,
calling number=9008705118,
called number=3456,
connected number=5001)]Connected Event Report
(Call Connected to
Station 5001) — 3P
Make Call Association
FAC [CRV=102, FIE(Invoke,
Inv_id=8, Event Report,
call_id=76, party_id=2,
event=connected,
calling number=9008705118,
called number=3456,
connected number=5001)]Connected Event Report
(Call Connected to
Station 5001) — 
ACD Split Association
FAC [CRV=92, FIE(Invoke,
Inv_id=5, 3P Relinquish
Control)]Terminate 3P Association
REL COMP[CRV=92, FIE(Return 
Result, Inv_id=5)]3P Association
Terminated
FAC [CRV=102, FIE(Invoke,
Inv_id=3, Stop Call
Notification, call_id=76)
Control)]Stop Event Reports
for Call—
ACD Split Association
FAC [CRV=102, FIE(Return Result, 
Inv_id=3)]Event Reporting
for Call Terminated
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments 
						

							6. Multiple Monitors and Controllers
Issue 6 June 1997
B-45
6. Multiple Monitors and Controllers
This section presents the Event Reports sent by the switch when two monitored 
and controlled calls are merged (call transferred to another call). The scenario 
shows an incoming ISDN PRI call to ACD Split 6000 that is transferred by ACD 
agent 6010 to ACD Split 5100 (see Figure B-18). Agent 5101 answers the 
transferred call. 
The adjunct processor has Event Notification active for ACD Splits 6000 and 
5100. In addition, the adjunct processor controls, via Call Control associations, 
the calls.
Figure B-18. Call Flow for Merging Two Calls with Event Notification and Call Control
DEFINITY ECSAgent
Extensions
ACD Split
6000
ACD Split
5100
x5101 Incoming Call
call_id=55
x6010
call_id=66 
						

							Message Scenarios
B-46Issue 6 June 1997 
Messages Sent by the Adjunct 
ProcessorMessages Sent
by the Switch Comments
REG [CRV=10, FIE(Invoke,
Inv_id=1, Event Notification Request,
domain = ACD Split 6000)]AP Requests Event
Notification for ACD Split
6000
FAC [CRV=10, FIE(Return
Result, Inv_id=1)]Event Notification
Request Accepted
REG [CRV=20, FIE(Invoke,
Inv_id=1, Event Notification Request,
domain = ACD Split 5100)]AP Requests Event 
Notification for ACD Split
5100
FAC [CRV=20, FIE(Return
Result, Inv_id=1)]Event Notification
Request Accepted
FAC [CRV=10, FIE(Invoke,
Inv_id=2, Event Report,
call_id=55,
event=call offered,
calling number=8135308648,
called number=8095766000, 
connected number=6010,
domain=ACD Split 6000)]Call Offered to ACD Split
6000 — ACD Split 6000
Event Notification Assoc.
FAC [CRV=10, FIE(Invoke,
Inv_id=4, Event Report,
call_id=55, party_id=2,
event=alerting,
calling number=8135308648,
called number=8095766000,
connected number=6010
domain = ACD Split 6000)]Alerting Event Report
(Call Delivered to
Agent 6010) — ACD Split
6000 Event Notification
Association
FAC [CRV=10, FIE(Invoke,
Inv_id=6, Event Report,
call_id=55, party_id=2,
event=connected,
calling number=8135308648,
called number=8095766000,
connected number=6010)]Connected Event Report
(Call Connected to
Agent 6010) — ACD Split
6000 Event Notification
Association
(Continued on next page) 
						

							6. Multiple Monitors and Controllers
Issue 6 June 1997
B-47
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=11, FIE(Invoke,
Inv_id=1, 3P Take Control,
call_id=55)]AP Request to Take
Control of Call
FAC [CRV=11, FIE(Return
Result, Inv_id=1,
3P take Control,
party_id=1, party_id=2,
connected number=#####,
connected number=6010)]3P Take Control Request 
Accepted
FAC [CRV=11, FIE(Invoke,
Inv_id=3, 3P Selective Hold,
party_id=2)]AP Requests to Place Call On 
Hold
FAC [CRV=11, FIE(Return
Result, Inv_id=3)]Call Placed on Hold —
3P Take Control Assoc.
FAC [CRV=10, FIE(Invoke,
Inv_id=8, Event Report,
call_id=55, event=hold
party_id=2,
connected number=6010)]Hold Event Report
(Call at Station 6010 
Placed On Hold) — ACD Split 
6000 Notification Association
REG [CRV=22, FIE(Invoke,
Inv_id=1, 3P Make Call,
calling number=6010,
called number=5100,
return ack=yes)]AP Requests to Make Call
from Station 6010 to
ACD Split 5100
FAC [CRV=22, FIE(Invoke,
Inv_id=2, 3P Make Call Proceed,
party_id=1)]Third Party Make Call
Acknowledgment
FAC [CRV=20, FIE(Invoke,
Inv_id=2, Event Report,
call_id=66,
event=call offered,
calling number=5100,
called number=6010,
domain=ACD Split 5100)]Call Offered to ACD Split
5100 — ACD Split 5100
Event Notification Association
FAC [CRV=22, FIE(Invoke,
Inv_id=4, Event Report,
call_id=66, event=queued,
called number=5100,
calls in queue=1,
domain=ACD split 5100)]Queued Event Report
(Call Queues to ACD Split
5100) — 3P Make Call
Association
(Continued on next page) 
						

							Message Scenarios
B-48Issue 6 June 1997 
FAC [CRV=20, FIE(Invoke,
Inv_id=4, Event Report,
call_id=66, event=queued,
called number=5100,
calls in queue=1,
domain=ACD split 5100)]Queued Event Report
(Call Queues to ACD Split 
5100) — ACD Split 5100
Event Notification
Association
REG [CRV=11, FIE(Invoke,
Inv_id=5, 3P Merge,
call_id=66,
common_party_id=2,
conf/transf flag=transfer)]AP Requests Transfer
of Held Call to 
ACD Split 5100
FAC [CRV=11, FIE(Return
Result, Inv_id=5,
3P Merge, call_id=66,
old party_id=resulting call 1, 
old party_id=resulting call 2,
old party_id=oldcall1,
party_id=1, party_id=2,
connected number=#####,
connected number=5100)]Call Transferred —
3P Take Control
Association
FAC [CRV=20, FIE(Invoke,
Inv_id=8, Event Report,
other_call_id=55,
resulting call_id=66,
event=call transferred,
old party_id=resulting call 1, 
old party_id=resulting call 2,
old party_id=oldcall1,
party_id=1, party_id=2,
connected number=#####,
connected number=5100,
calling number=6010,
called number=5100)]Call Transferred Event Report
(Transfer to ACD Split 5100
Com p le t ed ) — ACD Split 5100
Event Notification
Association
FAC [CRV=22, FIE(Invoke,
Inv_id=8, Event Report,
other_call_id=55,
resulting call_id=66,
event=call transferred,
old party_id=resulting call 1, 
old party_id=resulting call 2,
old party_id=oldcall1,
party_id=1, party_id=2,
connected number=#####,
connected number=5100,
calling number=6010,
called number=5100)]Call Transferred Event Report
(Transfer to ACD Split 5100
Completed) — 3P Make Call 
Association
(Continued on next page) Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments 
						

							6. Multiple Monitors and Controllers
Issue 6 June 1997
B-49
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REL COMP [CRV=11, FIE(Invoke,
Inv_id=8, Call Ended,
call_id=55,
cause=call cleared)]3P Take Control
Association Ends — Call
Merged with Another Call
FAC [CRV=10, FIE(Invoke,
Inv_id=8, Call Ended,
call_id=55,
cause=call cleared)]Event Reports for Call
Ended (Call Merged) — ACD
Split 6000 Event
Notification Association
FAC [CRV=22, FIE(Invoke,
Inv_id=4, Event Report,
call_id=66, party_id=2,
event=alerting,
calling number=8135308648,
called number=5100,
connected number=5101)]Alerting Event Report
(Station 5101 Alerts) —
3P Make Call
Association
FAC [CRV=20, FIE(Invoke,
Inv_id=10, Event Report,
call_id=66, party_id=2,
event=alerting,
calling number=8135308648,
called number=5100,
connected number=5101)]Alerting Event Report
(Station 5101 Alerts) —
ACD Split 5100 Event
Notification Association
FAC [CRV=20, FIE(Invoke,
Inv_id=5, Stop Event Notification
call_id=78)]AP Requests to
Stop Receiving
Event Reports for the Call
FAC [CRV=20, FIE(Return
Result, Inv_id=5)]Event Notification for
Call Ended
FAC [CRV=22, FIE(Invoke,
Inv_id=6, Event Report,
call_id=66, party_id=2,
event=connected,
calling number=8135308648,
called number=5100,
connected number=5101)]Connected Event Report
(Station 5101 Answers) —
3P Make Call
Association
FAC [CRV=22, FIE(Invoke,
Inv_id=12, Event Report,
call_id=66, party_id=2,
event=drop,
connected number=5101,
cause=normal clearing)]Drop Event Report
(Station 5101 Disconnects) —
3P Make Call
Association
REL COMP [CRV=22, FIE(Invoke,
Inv_id=14, Call Ended,
cause=normal clearing)]Call Terminates —
3P Make Call
Association Terminates 
						

							Message Scenarios
B-50Issue 6 June 1997 
7. Domain (Station) Control 
Associations
This section presents call scenarios for Domain Control (Station Control) 
associations. 
Domain Control Initiation
This scenario shows an adjunct processor requesting Domain Control of 
extensions 4567, 4568, and 4569. Figure B-19 shows the state of the calls 
present at the three domain-controlled stations. For instance, extension 4567 
starts with two calls: one connected/active (call_id=45) and another held (call_
id=78).
Figure B-19. Initial Call States for Domain (Station) Control
DEFINITY ECS
Stations
x4568 External Endpoint
x4567
x4569
x4590
External EndpointEndpoint Unknown
Connected
call_id=45
Held
call_id=78
Connected
call_id=65
Alerting
call_id=12
Transfer Pending
call_id=77 External Endpoint
Controlled Stations — Initial Call States
x4567
call_id=45 — Connected
call_id=78 — Heldx4568
call_id=12 — Alerting
call_id=65 — Connectedx4569
call_id=12 — Connected
call_id=77 — Other (Xfer Pending) 
						

							7. Domain (Station) Control  Associations
Issue 6 June 1997
B-51
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=101, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain=extension 4567)]AP Requests Domain
Control of Station
4567
FAC [CRV=101, FIE(Return
Result, Inv_id=1, 
3P Domain Control, 
call_id=45, call_id=78,
party_id=1, party_id=3,
call_state=connected, 
call_state=held)]Domain Control Granted
REG [CRV=100, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain=extension 4568)]AP Requests Domain
Control of Station
4568
FAC [CRV=100, FIE(Return
Result, Inv_id=1,
3P Domain Control,
call_id=12, call_id=65,
party_id=2, party_id=1,
call_state=alerting,
call_state=connected)]Domain Control Granted
REG [CRV=99, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain=extension 4569)]AP Requests Domain
Control of Station
4569
FAC [CRV=99, FIE(Return
Result, Inv_id=1,
3P Domain Control,
call_id=12, call_id=77,
party_id=1, party_id=1,
call_state=connected,
call_state=other)]Domain Control Granted 
						

							Message Scenarios
B-52Issue 6 June 1997 
Domain (Station) Control — Manual Transfer
This scenario shows a manual transfer operation for Domain Control stations (see 
Figure B-20). Station 4568 places on hold the active call (call_id=65) and answers 
the alerting call (call_id=12). Station 4569 completes the manual call transfer 
operation that had been initiated before Domain (Station) Control was requested.
Domain Control for stations 4568 and 4569 is active as presented in the Domain 
Control initiation scenario.
Figure B-20. Call Flow for Domain Control — Manual Transfer
DEFINITY ECS
Connected —> Held External Endpoint
x4569
x4568Stations
call_id=65
Transferred to 4568 External Endpoint
call_id=77
Controlled Stations — Call State Transitions
x 4568
call_id=12 — Alerting —> Connected
call_id=65 — Connected —> Held
x 4569
call_id=12 — Connected —> Transferred
call_id=77 — Other (Xfer Pending) —> Merged with call_id=12
Alerting —> Connected
call_id =12