Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual

							8. Call Redirection
Issue 6 June 1997
B-73
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=86, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain=extension 3568)]AP Requests Domain
Control of Station
3568
FAC [CRV=86, FIE(Return
Result, Inv_id=1)]Domain Control Granted
(No Calls Present)
REG [CRV=88, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain=extension 3569)]AP Requests Domain
Control of Station
3569
FAC [CRV=88, FIE(Return
Result, Inv_id=1)]
FAC [CRV=86, FIE(Invoke,
Inv_id=10, Event Report,
call_id=18, party_id=1,
event=call initiated)]Control Granted
(No Calls Present)
Call Initiated Event
Report (Station 3568
Listens to Dial Tone) —
x3568 Association
REG [CRV=87, FIE(Invoke,
Inv_id=1, 3P Make Call,
called number=3569,
calling number=3568)]AP Requests Make Call
from Station 3568 to
Station 3569
FAC [CRV=87, FIE(Invoke,
Inv_id=2, Event Report,
call_id=18, party_id=2,
event=alerting,
calling number=3568,
called number=3569,
connected number=3569)]Alerting Event Report
(Call Delivered to
Station 3569) —
3P Make Call
Association
FAC [CRV=86, FIE(Invoke,
Inv_id=12, Event Report,
call_id=18, party_id=2,
event=alerting,
calling number=3568,
called number=3569,
connected number=3569)]Alerting Event Report
(Call Delivered to
Station 3569) —
x3568 Association
FAC [CRV=88, FIE(Invoke,
Inv_id=6, Event Report,
call_id=18, party_id=2,
event=alerting,
calling number=3568,
called number=3569,
connected number=3569)]Alerting Event Report
(Call Delivered to
Station 3569) —
x3569 Association
REG [CRV=81, FIE(Invoke,
Inv_id=1, Request Feature,
feature=Activate SAC,
redirecting number=3569)]AP Requests
Send All Calls (SAC)
for Station 3569
(Continued on next page) 
						

							Message Scenarios
B-74Issue 6 June 1997 
REL COMP [CRV=81, FIE(Return
Result, Inv_id=1)]SAC Activated
FAC [CRV=87, FIE(Invoke,
Inv_id=4, Event Report,
call_id=18, party_id=3,
event=alerting,
calling number=3568,
called number=3569,
connected number=6056
cause=3/31)]Alerting Event Report
(Call Goes to Coverage,
Station 6056) —
3P Make Call
Association
FAC [CRV=86, FIE(Invoke,
Inv_id=14, Event Report,
call_id=18, party_id=3,
event=alerting,
calling number=3568,
called number=3569,
connected number=6056
cause=3/31)]Alerting Event Report
(Call Goes to Coverage,
Station 6056) —
x3568 Association
FAC [CRV=87, FIE(Invoke,
Inv_id=20, Event Report,
call_id=18, party_id=3,
event=connected,
calling number=3568,
called number=3569,
connected number=6056)]Connected Event Report
Station 6056 Answers —
3P Make Call
Association
(Continued on next page) Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments 
						

							8. Call Redirection
Issue 6 June 1997
B-75
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
FAC [CRV=86, FIE(Invoke,
Inv_id=16, Event Report,
call_id=18, party_id=3,
event=connected,
calling number=3568,
called number=3569,
connected number=6056)]Connected Event Report
Station 6056 Answers —
x3568 Association
REG [CRV=87, FIE(Invoke,
Inv_id=3, 3P Clear Call)]AP Requests Clear 
Call — 3P Make Call Assoc.
REL COMP [CRV=87, FIE(Return
Result, Inv_id=3)]Call Cleared — 3P
Make Call Assoc. Ends
FAC [CRV=86, FIE(Invoke,
Inv_id=18, Event Report,
call_id=18, party_id=1,
event=drop,
connected number=3568,
cause=normal clearing)]Drop Event Report
(Station 3568 Disconnects) —
x3568 Association
FAC [CRV=88, FIE(Invoke,
Inv_id=8, Event Report,
call_id=18, party_id=2
event=drop,
connected number=3569,
cause=normal clearing)]Drop Event Report
(Call Disconnects from
Station 3569’s Simulated
Bridged Appearance) —
x3569 Association 
						

							Message Scenarios
B-76Issue 6 June 1997 
External Call to ACD Split Intraflows
to Another ACD Split
This scenario shows a call flow for an incoming ISDN PRI call to ACD split 3456 
that intraflows to ACD split 567 (see Figure B-29). Agent 6005, logged into ACD 
split 567, receives the call. 
ACD split 3456 has Event Notification active as presented in the initialization 
scenario. The adjunct processor does not have Event Notification active for ACD 
split 567. 
Figure B-29. Call Intraflow from ACD Split to ACD Split
DEFINITY ECS
ACD Split
ACD Split Incoming Call
call_id=43
x6005Agent
Extension
Call Intraflows
3456
567 
						

							8. Call Redirection
Issue 6 June 1997
B-77
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
 
FAC [CRV=102, FIE(Invoke,
Inv_id=22, Event Report,
call_id=43,
event=call offered,
calling number=4159703478,
called number=8095763456,
domain=ACD Split 3456)]Call Offered to
ACD Split 3456
FAC [CRV=102, FIE(Invoke,
Inv_id=24, Event Report,
call_id=43, event=queued,
called number=8095763456,
calls in queue=1,
domain=ACD Split 3456)]Call Queues to
to ACD Split 3456
FAC [CRV=102, FIE(Invoke,
Inv_id=26, Event Report,
call_id=43, event=queued,
called number=8095763456,
calls in queue=1,
domain=ACD Split 567)]Call Queues to
to ACD Split 567
FAC [CRV=102, FIE(Invoke,
Inv_id=28, Event Report,
call_id=43, party_id=2,
event=alerting,
calling number=4159703478,
called number=8095763456,
connected number=6005,
domain= ACD Split 567)]Alerting Event Report
(Call Alerts Agent
6005)
FAC [CRV=102, FIE(Invoke,
Inv_id=28, Event Report,
call_id=43, party_id=2,
event=connected,
calling number=4159703478,
called number=8095763456,
connected number=6005)]Connected Event Report
(Agent 6005 Answers)
FAC [CRV=102, FIE(Invoke,
Inv_id=5, Stop Call Notification,
call_id=34)] AP Requests to
Stop Receiving
Event Reports for the Call
FAC [CRV=102, FIE(Return
Result, Inv_id=5)]Event Reporting for
Call Ended 
						

							Message Scenarios
B-78Issue 6 June 1997 
Incoming Call is Redirected by Adjunct
Refer to Figure B-24 for this scenario in which an alerting call to Station 3569 is 
redirected via Redirect Alerting Call to Station 6055. 
Assume that Third Party Domain Control is active for Station 3569, and that 
redirection is done on the call control.
 
Messages Sent by the
Adjunct ProcessorMessages Sent by
the Switch Comments
FAC [CRV=43, FIE(Invoke,
Inv_id=4, Event Report,
call_id=17, party_id=2,
event=alerting,
calling number=3568,
called number=3569,
connected number=3569)]Call is alerting at ext. 3569
FAC [CRV=43, FIE(Invoke,
Inv_id=5, Redirect call, 
party_id=2,
redirection number=6055)]
FAC [CRV=43, FIE
(Return Result, Inv_id=5)]
FAC [CRV=86 FIE(Invoke,
Inv_id=4, event report, 
call_id=17, 
event=call redirected)] Call redirected from ext. 
3569 (x3569 domain 
control association)
FAC [CRV=86 FIE(Invoke,
Inv_id=4, event report, 
call_id=17, party_id=3, 
event=alerting, 
calling number=3568,
called number=3569,
connected number=6055,
cause= normal clearing)]Call alerting at redirect-to 
device (x6055) 
						

							9. AUDIX Interactions
Issue 6 June 1997
B-79
9. AUDIX Interactions
This section presents call flows for calls transferred into and out of AUDIX ports.
Call Transferred to AUDIX via the AUDIX
Transfer Feature Access Code
This scenario shows the call flow for a call originated via a
Third_Party_Make_Call request from station 3459 to station 6001 (seeFigure 
B-30). Station 6001 has Send All Calls (SAC) active to coverage, Station 3333. 
Station 3333 manually transfers the call to AUDIX (hunt group 4000) via the 
AUDIX transfer feature access code.
The AUDIX port receiving the call (extension 4010) has Domain Control active.
Figure B-30. Call Flow for Call Transfer into AUDIX
DEFINITY ECS
x3333
call_id=22
x6001
Transfer to AUDIXSend All Calls
Activex3459
AUDIX
Hunt Group
4000 Port
4010
AUDIX
call_id=78
via Feature Access Code 
						

							Message Scenarios
B-80Issue 6 June 1997 
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments
REG [CRV=55, FIE(Invoke,
Inv_id=1, 3P Domain Control,
domain = extension 4010)]AP Requests Domain
Control for AUDIX Port
4010
FAC [CRV=55, FIE(Return
Result, Inv_id=1)]Domain Control Granted
(No Calls Present)
REG [CRV=43, FIE(Invoke,
Inv_id=1, 3P Make Call,
called number=6001,
calling number=3459)]AP Requests Make Call
from Station 3459
to Station 6001
FAC [CRV=43, FIE(Invoke,
Inv_id=2, Event Report,
call_id=22, party_id=2,
event=alerting,
calling number=3459,
called number=6001,
connected number=6001)]Alerting Event Report
(Station 6001 Alerts for
Coverage Response Interval —
Station 6001 has SAC
Active) — 3P Make Call 
Association
FAC [CRV=43, FIE(Invoke,
Inv_id=2, Event Report,
call_id=22, party_id=3
event=alerting,
calling number=3459,
called number=6001,
connected number=3333)]Alerting Event Report
(Station 3333 Alerts —
Station 6001 has SAC
Active) — 3P Make Call
Association
FAC [CRV=43, FIE(Invoke,
Inv_id=4, Event Report,
call_id=22, party_id=3, 
event=connected,
calling number=3459,
called number=6001,
connected number=3333)]Connected Event Report
(Station 3333 Answers) —
3P Make Call
Association
FAC [CRV=43, FIE(Invoke,
Inv_id=6, Event Report,
call_id=22, event=hold,
party_id=3,
connected number=3333)]Hold Event Report
(Transfer to AUDIX
Initiated) — 3P Make Call
Association
FAC [CRV=55, FIE(Invoke,
Inv_id=10, Event Report,
call_id=78, party_id=2,
event=alerting
calling number=3459,
called number=6001,
connected number=4010,
domain = Hunt Group 4000)]Alerting Event Report
(Call Delivered to
AUDIX Port 4010) —
Domain Control Association
(Continued on next page) 
						

							9. AUDIX Interactions
Issue 6 June 1997
B-81
FAC [CRV=43, FIE(Invoke,
Inv_id=8, Event Report,
other_call_id=22,
resulting call_id=78,
event=call transferred,
party_id=1, party_id=3,
connected number=3459,
connected number=4010,
calling number=3333,
called number=4000)]Call Transferred Event Report
(Transfer to AUDIX
Completed) — 3P Make Call
Call Association
FAC [CRV=55, FIE(Invoke,
Inv_id=4, Event Report,
other_call_id=22,
resulting call_id=78,
event=call transferred,
party_id=1, party_id=3
connected number=3459,
connected number=4010,
calling number=3333,
called number=4000)]Call Transferred Event Report
(Transfer to AUDIX
Completed) — Domain Control
Association
FAC [CRV=43, FIE(Invoke,
Inv_id=10, Event Report,
call_id=78, party_id=2,
event=connected,
calling number=3459,
called number=6001,
connected number=4010)]Connected Event Report
(Call Connected to
AUDIX Port 4010) —
3P Make Call
Association
FAC [CRV=55, FIE(Invoke,
Inv_id=18, Event Report,
call_id=78, party_id=2,
event=connected,
calling number=3459,
called number=6001,
connected number=4010)]Connected Event Report
(Call Connected to
AUDIX Port 4010) —
Domain Control Association
FAC [CRV=43, FIE(Invoke,
Inv_id=5, 3P Clear Call,
call_id=78)]AP Requests to
Terminate Call
REL COMP[CRV=43, FIE(Return
Result, Inv_id=5)] 3P Make Call 
Association Terminated —
Call Cleared
FAC [CRV=55, FIE(Invoke,
Inv_id=20, Event Report,
call_id=78, party_id=2,
event=drop,
connected number=4010,
cause=normal clearing)]Drop Event Report
(Call Dropped from
AUDIX Port 4010) —
Domain Control Association
Messages Sent by the 
Adjunct ProcessorMessages Sent
by the Switch Comments 
						

							Message Scenarios
B-82Issue 6 June 1997 
Call Transferred from AUDIX to Station via the
AUDIX Enhanced Transfer Feature
This scenario shows the call flow for a call from station 3459 to station 6002 (see 
Figure B-31). The call goes to AUDIX coverage (ACD Split 4000) and is answered 
by AUDIX. AUDIX transfers the call to station 3333 via the enhanced AUDIX 
transfer feature.
Station 3333 has Domain Control active and ACD split 4000 has Event 
Notification active.
Figure B-31. Call Flow for Call Transferred out of AUDIX
DEFINITY ECS
x3333
call_id=44
x6002Agent
Extensionsx3459
AUDIX
ACD Split
4000 Port
4010
AUDIX
call_id=54
AUDIX Enhanced
Transfer