Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual

							Contents
Issue  6 June 1997xi
Third Party (Domain) Send DTMF
Digits Request 5-80
Redirect Call (Domain) 5-82
Domain Control: FACility Messages Sent by the
switch 5-83
Acknowledgment of 
Domain (Station) Control Request 5-84
Acknowledgment of 
Third Party Auto Dial Request 5-86
Acknowledgment of 
Third Party Merge Request (Domain) 5-87
Domain Control: Acknowledgment 
(No Parameters) Association Continues 5-89
Domain Control: Request is Denied —
Association Continues 5-90
Domain Control: RELease COMplete Messages 
Sent by the Adjunct 5-91
Domain Control: RELease COMplete Messages 
Sent by the switch 5-91
Domain Control: Request is Denied —
Association Terminated 5-91
Domain Control: Acknowledgment —
Association Terminates 5-93
 switch Ends Domain (Station) Control Association 5-94
Domain Control: RELease COMplete Messages
Sent by Both the switch and the Adjunct 5-95
Domain Control: Normal Clearing Terminates
Association 5-95
Domain Control: A Message is not Understood — 
Association Aborted 5-95
Domain Control: Endpoint Rejects an
Invalid/Protocol Violation FIE — Terminates
Association 5-96
Domain Control: Endpoint Aborts an Association 5-97
nNotification Capability Group 5-98
Notification: REGister Messages Sent by the
Adjunct 5-98
Event Notification Request 5-98
Notification: REGister Messages Sent by the switch 5-99 
						

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xiiIssue  6 June 1997 
Notification: FACility Messages Sent by the Adjunct 5-99
Cancel Event Notification Request 5-99
Stop Notification on Call Request 5-100
Notification: FACility Messages Sent by the
switch 5-101
Notification: Acknowledgement (No Parameters)
Association Continues 5-101
Notification: Call Ended — Association Continues 5-102
Notification: RELease COMplete Messages Sent
by the Adjunct 5-103
Notification: RELease COMplete Messages Sent
by the switch 5-103
Notification: Acknowledgement (No Parameters)
Association Terminated 5-103
Notification: Request is Denied — Association
Terminated 5-104
switch Ends Notification Reporting Association 5-105
Notification: RELease COMplete Messages Sent
by Both the switch and the Adjunct 5-106
Notification: Terminate ASAI Association with
Normal Clearing 5-106
Notification: A Message is Not Understood —
Association Aborted 5-106
Notification: Endpoint Rejects an
Invalid/Protocol Violation FIE — Terminates
Association 5-107
Notification: Endpoint Aborts an Association 5-108
nRouting Capability Group 5-109
Routing: REGister Messages Sent by the switch 5-109
Call Route Request 5-109
Routing: FACility Messages Sent by the Adjunct 5-111
Call Route Selection 5-112
Routing: RELease COMplete Messages Sent by
the Adjunct 5-114
Routing: Request is Denied — Association
Terminated 5-115
Routing: Endpoint Aborts an Association 5-116 
						

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Issue  6 June 1997xiii
Routing: RELease COMplete Messages Sent by
the switch 5-116
End Adjunct Routing 5-116
Routing: RELease COMplete Messages Sent by
Both the switch and the Adjunct 5-117
Routing: Terminate ASAI Association With
Normal Clearing 5-117
Routing: A Message Is Not Understood —
Association Aborted 5-117
Routing: Endpoint Rejects an Invalid/Protocol
Violation FIE — Terminates Association 5-118
Routing: Endpoint Aborts an Association 5-119
nRequest Feature Capability Group 5-120
Request Feature: REGister Messages Sent by the
Adjunct 5-120
Agent Login Request 5-120
Agent Logout Request 5-122
Change Agent Work Mode Request 5-124
Send All Calls Feature Activation 5-126
Cancel Send All Calls Feature Activation 5-127
Call Forwarding Feature Activation 5-128
Cancel Call Forwarding Feature Activation 5-129
Request Feature: REGister Messages Sent by switch5-130
Request Feature: FACility Messages Sent by the
Adjunct 5-130
Request Feature: FACility Messages Sent by switch 5-130
Request Feature: RELease COMplete Messages
Sent by the Adjunct 5-130
Request Feature: RELease COMplete Messages
Sent by the switch 5-130
Request is Denied — Association Terminated 5-131
Request Feature: Acknowledgment —
Association Terminates 5-132
Request Feature: RELease COMplete Messages
Sent by Both the switch and the Adjunct 5-132
Request Feature: Terminate ASAI Association
With Normal Clearing 5-133 
						

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xivIssue  6 June 1997 
Request Feature: A Message is Not Understood —
Association Aborted 5-133
Request Feature: Endpoint Rejects an
Invalid/Protocol Violation FIE — Terminates
Association 5-134
Request Feature: Endpoint Aborts an Association 5-135
nValue Query Capability Group 5-136
Value Query: REGister Messages Sent by the
Adjunct 5-136
ACD Split Status Query 5-136
Agent Status Query 5-137
Station Feature Query — Message Waiting Lamp 5-138
Station Feature Query — Send All Calls 5-139
Station Feature Query — Call Forwarding 5-140
Station Status Query 5-141
Trunk Group Status Query 5-142
Call Classifiers Status Query 5-143
ACD Agent Login Audit Query 5-144
Date/Time Query 5-145
Call Information at Station Query 5-146
Party ID Information on Call Query 5-147
Extension Type/Class Information Query 5-148
Integrated Directory Database Query 5-149
Value Query: REGister Messages Sent by the
switch 5-150
Value Query: FACility Messages Sent by the
switch 5-150
Response to Agent Login Query (List of
Logged-in Agent Extensions) 5-151
Value Query: RELease COMplete Messages Sent
by the Adjunct 5-152
Value Query: RELease COMplete Messages Sent
by the switch 5-152
Response to ACD Split Status Query 5-153
Response to Agent Status Query 5-155
Response to Station Message Waiting Lamp
Status Query 5-157 
						

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Issue  6 June 1997xv
Response to Station Send-All-Calls Status Query 5-158
Response to Station Call Forwarding Status Query 5-159
Response to Station Status Query 5-160
Response to Trunk Status Query 5-161
Response to Number of Call Classifiers Query 5-162
Response to Call Query 5-163
Response to Party ID Query 5-165
Response to Extension Information Query 5-167
Response to Date/Time Query 5-168
Response to Integrated Directory Query 5-169
Value Query: Acknowledgment — Association
Terminates 5-170
Value Query: RELease COMplete Messages Sent
by the switch 5-171
Value Query: Request is Denied — Association
Terminated 5-171
Value Query: Endpoint Aborts an Association 5-172
Value Query: RELease COMplete Messages Sent
by Both the switch and the Adjunct 5-172
Value Query: Terminate ASAI Association With
Normal Clearing 5-172
Value Query: A Message is Not Understood —
Association Aborted 5-173
Value Query: Endpoint Rejects an
Invalid/Protocol Violation FIE — Terminates
Association 5-174
Value Query: Endpoint Aborts an Association 5-175
nSet Value Capability Group 5-176
Set Value: REGister Messages Sent by the
Adjunct 5-176
Activate Message Waiting Lamp Request 5-177
Deactivate Message Waiting Lamp Request 5-178
Billing Change Request 5-179
Set Value: REGister Messages Sent by the switch 5-180
Set Value: FACility Messages Sent by the Adjunct 5-180
Set Value: FACility Messages Sent by the switch 5-180 
						

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xviIssue  6 June 1997 
Set Value: RELease COMplete Messages Sent by
the switch 5-181
Set Value: RELease COMplete Messages Sent by
the switch 5-182
Set Value: Acknowledgment — Association
Terminates 5-182
Set Value: RELease COMplete Messages Sent by
Both the switch and the Adjunct 5-183
Set Value: Terminate ASAI Association With
Normal Clearing 5-183
Set Value: A Message Is Not Understood —
Association Aborted 5-183
Set Value: Endpoint Rejects an Invalid/Protocol
Violation FIE — Terminates Association 5-184
Set Value: Request is Denied — Association
Terminated 5-185
Set Value: Endpoint Aborts an Association 5-185
nMaintenance 5-186
Maintenance Messages Sent by Both the switch
and the Adjunct 5-186
RESTart an ASAI Interface 5-186
Acknowledge Restart of an ASAI Interface 5-187
Heartbeat 5-188
Response to Heartbeat 5-189
Maintenance Messages Sent by the Adjunct 5-190
Suspend/Resume Alarming for ASAI Interface 5-190
Maintenance Messages Sent by switch 5-191
Acknowledge Suspend/Resume Alarming for
ASAI Interface 5-191
Reject MIM Message 5-192
6 Maintenance 6-1
nThe ECS Support for BRI Endpoints 6-1
nASAI Endpoint Administration 6-2
nASAI Link Alarming 6-3 
						

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Issue  6 June 1997xvii
nASAI Heartbeat 6-3
nASAI Interactions with System Restarts 6-3
Management Information Messages 6-4
nTemporary Layer 2 Drop 6-4
nLayer 3 6-4
Layer 3 RESTart AND RESTart
ACKnowledgement Messages 6-4
Layer 3 STATUS and STATUS ENQuiry Messages 6-4
Layer 3 Timers 6-5
nThe ECS Congestion and Flow Control on ASAI Links 6-5
ECS Controls on Receive Traffic 6-5
ECS CPU Congestion on Received Data 6-5
Layer 2 Processor Congestion on Received Data 6-6
Link Congestion (Hyperactivity) —
Received Data 6-6
Controls on Send Traffic 6-8
Layer 2 Processor Congestion on Send Traffic 6-8
Link Congestion on Send Traffic 6-8
7 TCP Tunnel Protocol 7-1
nOverview 7-1
nTunnel Protocol Procedure 7-9
Sample Message Exchange Scenarios 7-10
Successful Connection Scenario 7-10
Client Connects While ASAI Link is Down 7-11
Invalid TCP Tunnel Protocol Version Scenario 7-13
Error Notification Scenario 7-14
ASAI Link Status Scenario 7-15
Network Outages 7-16
Heartbeat Messages 7-16
Heartbeat Message Procedure 7-16
Reconnect Procedure 7-17 
						

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xviiiIssue  6 June 1997 
A The ECS Mapping to Information
Elements in Third Party Make Call 
A-1
B Message Scenarios B-1
n1. Initialization B-3
n2. Notification Associations B-4
External Call to VDN Routed to ACD Split B-5
External Call to Monitored VDN Routed to
Non-Monitored VDN B-8
External Call to VDN Routed to Monitored VDN B-11
External Call to VDN Routed to Station B-13
External Call to VDN Routed to Announcement
Extension B-16
External Call to ACD Split B-18
n3. Adjunct Routing Associations B-20
Call to VDN Routed Directly to ACD Agent B-20
Call to VDN Routed to External Destination B-23
Call Routed Based on II-Digits B-25
ISDN Information Received with Incoming Call B-28
n4. Call Control Associations B-29
Third Party Make Call to ACD Split 3456 B-29
Third Party Merge B-31
Third Party Send DTMF B-34
User Scenario: Selective Listening B-35
n5. Switch-Classified Calls B-36
Switch-Classified Call Receives SIT Tone B-36
Switch-Classified Call Delivered to Agent B-38
Switch-Classified Call From ACD Split
Forwarded to VDN B-42
n6. Multiple Monitors and Controllers B-45
n7. Domain (Station) Control  Associations B-50
Domain Control Initiation B-50
Domain (Station) Control — Manual Transfer B-52
Domain (Station) Control — Third Party Merge B-54 
						

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Issue  6 June 1997xix
Value Queries for Calls at Domain Control Stations B-56
Domain Control — Call Disconnects B-59
n8. Call Redirection B-61
Incoming Call to Station Forwards to Another Station B-61
Incoming Call to Station Forwards to VDN B-64
Incoming Call to ACD Split Forwards to Hunt Group B-67
Call to Station Goes to Coverage Station B-69
Incoming Call to Station Sent to Coverage with
Send All Calls (SAC) B-72
External Call to ACD Split Intraflows
to Another ACD Split B-76
Incoming Call is Redirected by Adjunct B-78
n9. AUDIX Interactions B-79
Call Transferred to AUDIX via the AUDIX
Transfer Feature Access Code B-79
Call Transferred from AUDIX to Station via the
AUDIX Enhanced Transfer Feature B-82
n10. Calls Across Multiple Switches B-86
External Call to VDN, Answered by Station and
Transferred to a VDN on Another Switch B-87
External Call to VDN, Answered by Station, and
Transferred to a Station on Another Switch B-91
External Call to Lookahead Interflow VDN B-94
External Call to VDN, Answered by a Local
Station, and Transferred to a Lookahead
Interflow VDN B-99
n11. Expert Agent Selection Interactions B-105
External Call to VDN, Answered by Logical
Agent, and Conferenced with Another Logical
Agent B-105
External Call to a Logical Agent’s Station
Transferred to Another Logical Agent B-109
Direct Agent Call to Logical Agent —
Make Call to Login ID B-112
Value Queries for Logical Agent and Skill
Hunt Groups B-114
n12. Converse Vector Command Interactions B-116 
						

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xxIssue  6 June 1997 
External Call to a VDN with a Converse Step that
is Interrupted B-116
External Call to a VDN with a Converse Step that
is not Interrupted B-119
n13. Redirection On No Answer
(RONA) Interactions B-123
Call to Agent with RONA B-123
Direct Agent Call with RONA B-126
n14. VDN in Coverage Path Interactions B-129
Incoming Call routed to a Station that has a VDN
in the Coverage Path B-129
External Call to a VDN with a Forced First
Announcement that gets Routed to a Second
VDN B-132
Outgoing Call over Non-ISDN Trunk B-135
Outgoing Call over ISDN Trunk that Results in
an ISDN Progress Message B-137
n15. User to User Information (UUI) B-139
User Scenarios — User to User Information B-139
n16. User Scenarios — Connected IE for
non-ISDN Trunks B-147
n17. User Scenarios — ASAI-Provided
Dial-Ahead Digits B-148
n18. User Scenarios — ASAI-Requested
Digit Collection B-150
n19. User Scenarios —VDN Return
Destination B-152
n20. ASAI Messaging Scenarios —
VDN Return Destination B-154
n21. Flexible Billing B-157
User Scenarios — Flexible Billing B-157
nAdvice of Charge B-162
Switch-Classified Call Receives Charging
Information During the Call B-162
User-Classified Call, Charge Information B-164
Conference Call in Progress, Multiple 
Outgoing Trunks B-166