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Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 5, CallVisor, ASAI Protocol Reference Instructions Manual
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Event Reports Issue 6 June 1997 5-27 Entered Digits Event Report Byte Description Byte Value Comments Protocol Discriminator 0x08 BRI CRV Length 0x01 or 0x02 First CRV Octet 0x? Second CRV Octet0x? Message Type 0x62 FACility Locking Shift to Code Set 6 0x96 Facility IE 0x1c Length of Facility IE 0x?? computed length Q.932 Supplementary Service 0x91 component type tag 0xa1 INVOKE component component length 0x?? computed length component length0x?? long form (length > 127) invoke identifier tag 0x02 invoke identifier length 0x01 invoke identifier 0x?? even value operation value tag 0x02 operation value length 0x01 Operation Value = Event Report0x95 Q.931 IEs tag 0x40 Q.931 IEs length 0x?? computed length Q.931 IEs length0x?? long form (length > 127) Call Identity IE 0x10 Length of Call Identity 0x02 computed value * Call identifier (2 octets) 0x?? switch-assigned value Locking Shift to Code Set 6 0x96 User Entered Code IE 0x02 User Entered Digit(s) Length of IE 0x?? computed value Type 0xa0 call prompter collected data indicator 0x110XXXXX Timeout 00000-11111 * first n-1 digits 0x?? ACSII 0x30-0x39, 0x23(#), 0x2a(*) * last (nth) digit 0x?? ACSII 0xb0-0xb9, 0xa3(#), 0xaa(*) The Specific Event IE 0x47 The length of the Specific Event IE0x01 Event value = Entered Digits 0x9c
Byte Level Messages 5-28Issue 6 June 1997 Hold Event Report Byte Description Byte Value Comments Protocol Discriminator 0x08 BRI CRV Length 0x01 or 0x02 First CRV Byte 0x? Second CRV Byte0x? Message Type 0x62 FACility Locking Shift to Code Set 6 0x96 Facility IE 0x1c Length of Facility IE 0x?? computed length Q.932 Supplementary Service 0x91 component type tag 0xa1 INVOKE component component length 0x?? computed length component length0x?? long form (length > 127) invoke identifier tag 0x02 invoke identifier length 0x01 invoke identifier 0x?? even value operation value tag 0x02 operation value length 0x01 Operation Value = Event Report 0x95 Q.931 IEs tag 0x40 Q.931 IEs length 0x?? computed length Q.931 IEs length0x?? long form (length > 127) The Connected Number IE 0x0c Length of IE 0x? Ext bit | Type | Numbering plan 0x80 * Address digits 0x??, 0x30 thru 0x39, 0x23 (#), 0x2a (*) Call Identity IE 0x10 Length of Call Identity 0x02 computed value * Call identifier (2 bytes) 0x?? switch-assigned value Locking Shift to Code Set 6 0x96 The Party Identifier IE 0x44 Length of the IE 0x01 or 0x02 Ext bit | Party ID 0x?? Ext bit | Party ID (second byte)0x?? The Specific Event IE 0x47 The length of the Specific Event IE 0x01 Event value = Hold 0x86
Event Reports Issue 6 June 1997 5-29 Login Event Report — Domain (ACD Split/Skill) Control Association (Continued on next page) Byte Description Byte Value Comments Protocol Discriminator 0x08 BRI CRV Length 0x01 or 0x02 First CRV Octet 0x? Second CRV Octet0x? Message Type 0x62 FACility Locking Shift to Code Set 6 0x96 Facility IE 0x1c Length of Facility IE 0x?? computed length Q.932 Supplementary Service 0x91 component type tag 0xa1 INVOKE component component length 0x?? computed length component length0x?? long form (length > 127) invoke identifier tag 0x02 invoke identifier length 0x01 invoke identifier 0x?? even value operation value tag 0x02 operation value length 0x01 Operation Value = Event Report 0x95 Q.931 IEs tag 0x40 Q.931 IEs length 0x?? computed length Q.931 IEs length0x?? long form (length > 127) Locking Shift to Code Set 6 0x96 The Specific Event IE 0x47 The length of the Specific Event IE 0x01 Event value = Login 0x8e The Domain IE 0x49 The length of the Domain IE 0x02 The Domain type = Work Mode 0x86 The Work Mode 0x?? 0x81, 08x2, 0x83, or 0x84
Byte Level Messages 5-30Issue 6 June 1997 NOTE: The last Domain IE listed (Logical Extension) is present only if Expert Agent Selection is used.Login Event Report — Domain (ACD Split/Skill) Control Association (continued) Byte DescriptionByte Value Comments The Domain IE 0x49 Physical Extension The length of the Domain IE 0x? The Domain type = Extension 0x83 * The 1st to N-1 ASCII digits 0x?? 0x30 through 0x39 Ext bit | last ASCII digit 0x?? 0xb0 through 0xb9 The Domain IE 0x49 The length of the Domain IE 0x? The Domain type=logical agent0x93 Logical Extension * first to N-1 digits0x??, ACSII 0x30-0x39, 0x23(#), 0x2a(*) The last digit0x??, ACSII 0xb0-0xb9, 0xa3(#), 0xaa(*)
Event Reports Issue 6 June 1997 5-31 Logout Event Report — Domain (ACD Split/Skill) Control Association (Continued on next page) Byte Description Byte Value Comments Protocol Discriminator 0x08 BRI CRV Length 0x01 or 0x02 First CRV Byte 0x? Second CRV Byte0x? Message Type 0x62 FACility Locking Shift to Code Set 6 0x96 Facility IE 0x1c Length of Facility IE 0x?? computed length Q.932 Supplementary Service 0x91 component type tag 0xa1 INVOKE component component length 0x?? computed length component length0x?? long form (length > 127) invoke identifier tag 0x02 invoke identifier length 0x01 invoke identifier 0x?? even value operation value tag 0x02 operation value length 0x01 Operation Value = Event Report 0x95 Q.931 IEs tag 0x40 Q.931 IEs length 0x?? computed length Q.931 IEs length0x?? long form (length > 127) Locking Shift to Code Set 6 0x96 The Specific Event IE 0x47 The length of the Specific Event IE 0x01 Event value = Logout 0x8f The Domain IE 0x49 Physical Extension The length of the Domain IE 0x? The Domain type = Extension 0x83 * The first to N-1 extension digits 0x?? 0x30 thru 0x39 The last extension digit 0x?? 0xb0 thru 0xb9
Byte Level Messages 5-32Issue 6 June 1997 1.The Domain IE listed for Logical Extension is present only if Expert Agent Selection is used. 2.The reason codes Domain IE is present only if the System-Parameter Features field, Logout Reason Codes, is “forced” or “requested” and the agent logs out with a valid reason code (1-9).Logout Event Report — Domain (ACD Split/Skill) Control Association (continued) Byte Description Byte Value Comments The Domain IE0x49 Logical Extension Note1 The length of the Domain IE 0x? The Domain type = Logical Agent0x93 * The first to N-1 extension digits 0x?? 0x30 thru 0x39 The last extension digit 0x?? 0xb0 thru 0xb9 The Domain IE 0x49 The Reason Code Length of Domain IE 0x? Computed length Domain type=Reason code 0x98 Reason Code Note2 Reason Code 0x8X 0x81 - 0x89 (Reason code 1-9)
Event Reports Issue 6 June 1997 5-33 Queued Event Report (Continued on next page) Byte Description Byte Value Comments Protocol Discriminator 0x08 BRI CRV Length 0x01 or 0x02 First CRV Byte 0x? Second CRV Byte0x? Message Type 0x62 FACility Locking Shift to Code Set 6 0x96 Facility IE 0x1c Length of Facility IE 0x?? computed length Q.932 Supplementary Service 0x91 component type tag 0xa1 INVOKE component component length 0x?? computed length component length0x?? long form (length > 127) invoke identifier tag 0x02 invoke identifier length 0x01 invoke identifier 0x?? even value operation value tag 0x02 operation value length 0x01 Operation Value = Event Report 0x95 Q.931 IEs tag 0x40 Q.931 IEs length 0x?? computed length Q.931 IEs length0x?? long form (length > 127) Call Identity IE 0x10 Length of Call Identity 0x02 computed value * Call identifier (2 bytes) 0x?? switch-assigned value Called Party Number IE 0x70 Length of Called Party Number 0x? computed length Address Type & Numbering Plan 0x?? 0x80, 0x90, 0x81, 0x91, 0xa0, or 0xa1 * Address digits 0x??, 0x30 thru 0x39, 0x23 (#), 0x2a (*) Locking Shift to Code Set 6 0x96 The Counter IE 0x46 Length of IE 0x02 or 0x03 Counter IE length Type = Number of Calls in Queue 0x83 * Value < 127 (NOTE 1) 0x?? XX = 0x80 | # of queued calls
Byte Level Messages 5-34Issue 6 June 1997 NOTE: The value takes up two bytes if the value is greater than 127. The high order bits are first followed by 0x80 | low order bits.Queued Event Report — (continued) Byte Description Byte Value Comments The Specific Event IE 0x47 The length of the Specific Event IE 0x01 Event value = Queued 0x87 The Domain IE 0x49 The length of the Domain IE 0x? The Domain type = ACD Split 0x81 ACD split * The first to N-1 extension digits 0x?? 0x30 thru 0x39 The last extension digit 0x?? 0xb0 thru 0xb9
Event Reports Issue 6 June 1997 5-35 Reconnected Event Report Byte Description Byte Value Comments Protocol Discriminator 0x08 BRI CRV Length 0x01 or 0x02 First CRV Byte 0x? Second CRV Byte0x? Message Type 0x62 FACility Locking Shift to Code Set 6 0x96 Facility IE 0x1c Length of Facility IE 0x?? computed length Q.932 Supplementary Service 0x91 component type tag 0xa1 INVOKE component component length 0x?? computed length component length0x?? long form (length > 127) invoke identifier tag 0x02 invoke identifier length 0x01 invoke identifier 0x?? even value operation value tag 0x02 operation value length 0x01 Operation Value = Event Report 0x95 Q.931 IEs tag 0x40 Q.931 IEs length 0x?? computed length Q.931 IEs length0x?? long form (length > 127) The Connected Number IE 0x0c Length of IE 0x? Ext bit | Type | Numbering plan 0x80 * Address digits 0x??, 0x30 thru 0x39, 0x23 (#), 0x2a (*) Call Identity IE 0x10 Length of Call Identity 0x02 computed value * Call identifier (2 bytes) 0x?? switch-assigned value Locking Shift to Code Set 6 0x96 The Party Identifier IE 0x44 Length of the IE 0x01 or 0x02 Ext bit | Party ID 0x?? Ext bit | Party ID (second byte)0x?? The Specific Event IE 0x47 The length of the Specific Event IE 0x01 Event value = Reconnect 0x98
Byte Level Messages 5-36Issue 6 June 1997 Reorder/Denial Event Report Byte Description Byte Value Comments Protocol Discriminator 0x08 BRI CRV Length 0x01 or 0x02 First CRV Byte 0x? Second CRV Byte0x? Message Type 0x62 FACility Locking Shift to Code Set 6 0x96 Facility IE 0x1c Length of Facility IE 0x?? computed length Q.932 Supplementary Service 0x91 component type tag 0xa1 INVOKE component component length 0x?? computed length component length0x?? long form (length > 127) invoke identifier tag 0x02 invoke identifier length 0x01 invoke identifier 0x?? even value operation value tag 0x02 operation value length 0x01 Operation Value = Event Report 0x95 Q.931 IEs tag 0x40 Q.931 IEs length 0x?? computed length Q.931 IEs length0x?? long form (length > 127) Cause IE 0x08 length of Cause IE 0x02 computed length Ext bit | coding standard | location 0x81 or 0xe1 switch-to-adjunct Cause Value 0x?? cause-dependent Call Identity IE 0x10 Length of Call Identity 0x02 computed value * Call identifier (2 bytes) 0x?? switch-assigned value Called Party Number IE 0x70 Length of Called Party Number 0x? computed length Address Type & Numbering Plan 0x?? 0x80, 0x90, 0x81, 0x91, 0xa0, or 0xa1 * Address digits 0x?? 0x30 thru 0x39, 0x23 (#), 0x2a (*) Locking Shift to Code Set 6 0x96 The Specific Event IE 0x47 The length of the Specific Event IE 0x01 Event value = Denial 0x8c