Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-7 Voice Group Problems 
5
Voice Group Problems
Refer to Ta b l e  5 - 4, Voic e Group  Alarms and  Rep air Proc ed ures, for a list of 
alarms and  repair p roc ed ures ad d ressed  to the voic e p orts. Perform all 
numb ered rep air ac tions in ord er as shown. Alarms ap p ear in the 
D I SPL AY A L A RM S 
sc reen und er the resourc e typ e:
VOICE_GRP
Table 5-4. Voice Group Alarms and Repair Procedures 
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
Voic e p ort translation 
badMAJORVOICE_GRP
On the
 CHANGE VOICE-GROUP sc reen, 
ad minister at least one voic e port.
1
A switc h port is not in the 
AUDIX translations. An 
extra or d ifferent 
extension exists in the 
switc h translations for the 
hunt g roup .MINORVOICE_GRP
1. Compare the switc h and system 
voic e p ort translations for a 
mismatc h. Ad d  the missing  
extension in the system 
translations, or c hange the different 
extension to matc h that in the 
switc h translations.
2. Exec ute the 
CHANGE VOICE-GROUP 
sc reen to c lear the alarm.
3. If the mismatc h is not fixed, 
translation faults will immediately 
return. To verify the alarm is g one 
for other faults, p lac e c alls to the 
system hunt g roup numb er. To 
c yc le throug h the hunt g roup , 
p lac e enoug h c alls to eq ual the 
memb ers of the hunt g roup (not the 
number of c alls ac c ord ing  to 
translated p orts in the system voic e 
p ort translations).
2
More than 25% of the 
voic e ports are out of 
servic e. This is an 
esc alation of other 
alarms that may b e 
ac tive on the voic e ports.MAJORVOICE_GRP
1. Look at the
 STATUS VOICE-GROUP 
and
 DISPL AY A LA RM  sc reens to 
d etermine whic h voic e p orts are 
out of servic e and why.
2. Determine what ac tion is need ed  to 
bring individual voice ports back 
into servic e.
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-8 Link Ports Problems 
5
Tab le 5-5, Voic e Group  Errors, lists the errors whic h, if exc eed ing  a c ertain 
threshold, may g enerate the listed  alarm faults. Errors are logg ed  in the 
D ISPL AY 
ERRO RS
 sc reen. 
Link Ports Problems
When the DEFINITY AUDIX System attemp ts to use unp urc hased  voic e ports to 
do message-waiting updates or audit switch names, errors will be logged, 
eventually setting  off an alarm. Imp rop er switc h translations most likely c ause 
these errors and  alarms. 
Refer to Ta b l e  5 - 6, Link Port Alarms and Rep air Proc ed ures, for a list of alarms 
and  repair p roc ed ures ad d ressed  to the voic e p orts. Perform all numb ered rep air 
ac tions in order as shown. Alarms ap p ear in the 
D ISPL AY AL A RM S sc reen und er the 
resourc e typ e:
Table 5-5. Voice Group Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
VOICE_GRP 103
No voic e port translations VOICE_GRP 0
VOICE_GRP 104
AUDIX and switc h translations d iffer VOICE_GRP 1
VOICE_GRP 105
AUDIX and switc h translations OK VOICE_GRP 1
VOICE_GRP 106
Voic e p ort translations OK VOICE_GRP 0
VOICE_GRP 107
Too many voic e p orts OOS-R/OOS-F VOICE_GRP 2
VOICE_GRP 108
Suffic ient voic e p orts in servic e VOICE_GRP 2
LINK_PORTS 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-9 Link Ports Problems 
5
Tab le 5-7, Link Port Errors, lists the errors log ged  in the D ISPL AY ERRO RS sc reen. 
These errors, if exc eed ing  a c ertain threshold , may g enerate the listed  fault 
alarms. Note that pseud onyms of listed  error resourc es may app ear on the error 
log; these “ hid d en”  resourc es are listed  in p arenthesis with their related  
resources. 
Table 5-6. Link Port Alarms and Repair Procedures
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
Chec k error log MINORLINK_PORTS
1. Comp are the switc h and AUDIX voic e p ort 
translations for a mismatc h.  Matc h the two.
2. Exec ute the
 CHANGE VOICE-GROUP sc reen to 
c lear the alarm.
3. If the mismatc h is not fixed, translation faults will 
immed iately return.  To verify the alarm is g one 
for other faults, p lac e c alls to the AUDIX hunt 
g roup  numb er.  To c yc le throug h the hunt group , 
p lac e enough c alls to eq ual the memb ers of the 
hunt g roup  (not the numb er of c alls ac c ording  to 
translated p orts in the AUDIX voic e p ort 
translations).
4. If the alarm returns several minutes after b eing 
c leared  b y
 CHANGE VOICE-GROUP, restart the 
system using RESET SYSTEM RESTA RT.
Table 5-7. Link Port Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
LINK_PORTS
24 No switc h line responseLINK_PORTS 0
LINK_PORTS 104
System/switc h translations d ifferLINK_PORTS 0
LINK_PORTS 105
System/switc h translations OKLINK_PORTS 0
LINK_PORTS 106
System/switc h translations OKLINK_PORTS 0
LINK_PORTS 109
LWC not enab led for a lineLINK_PORTS 0
LINK_PORTS 112
VSC p roc ess d iedLINK_PORTS 0
LINK_PORTS 229
Unab le to b usy or release p ortLINK_PORTS 0
LINK_PORTS 8078
RCM to SD state sync hronization p rob lemLINK_PORTS 0 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-10 Switch (Remote DCS Switch) Problems 
5
Switch (Remote DCS Switch) 
Problems
When the DEFINITY AUDIX System op erates in the Control Link Emulation mod e, 
the following  p rob lems may oc c ur with the c ontrol link b etween the remote DCS 
switc h and  the DEFINITY AUDIX System. Alarms and  rep air ac tions are g roup ed  
tog ether in Ta b l e  5 - 8, Switc h (Remote DCS Switc h) Alarms and  Rep air 
Proc ed ures. Perform all numb ered  rep air ac tions in ord er as shown.
Alarms ap p ear in the 
D I SPL AY A L A RM S sc reen under the resourc e typ e:
Tab le 5-9, Switc h (Remote DCS Switc h) Errors, lists the errors log g ed  in the 
D ISPL AY ERRO RS sc reen. These errors, if exc eed ing a c ertain threshold , may 
g enerate the listed  fault alarms.
SWITCH
Table 5-8. Switch (Remote DCS Switch) Alarms and Repair Procedures
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
BX25 level 4 translation MINORSWITCH
Chec k and c ompare AUDIX and switc h 
translations for the data link. If the switc h is 
not transferring d ata, c ontinuous attemp ts 
are made to bring the link back into 
servic e. The alarm will c lear when the link 
test p asses or the switc h p asses d ata.
1
Remote switc h out of 
d ata transfer for an 
extend ed  p eriod  of 
time, and  is not 
recoveringWARNINGSWITCH
1. Resolve switc h link fault.
2. Verify remote switc h is c orrec tly 
translated and host switc h is c orrec tly 
translated. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-11 Switch (Remote DCS Switch) Problems 
5
 
Table 5-9. Switch (Remote DCS Switch) Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
SWITCH 81
Diagnostic  MP 143 failed  (c hec k if switc hlink is 
op erational) SWITCH 0
SWITCH 361
Remote switc h translation removedSWITCH 0,1
SWITCH 360
Bad  BX25 level 4 translationSWITCH 0
SWITCH 363
Host switc h data transfer rec overedSWITCH 0,1
SWITCH 8902
Remote switc h out of data transferSWITCH 1 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-12 Switch Link (Control Link) Problems 
5
Switch Link (Control Link) Problems
Refer to Table 5-10, Switc h Link (Control Link) Alarms and  Rep air Proc ed ures, for 
a list of alarms and  rep air p roc ed ures ad d ressed  to the Switc h Link. These oc c ur 
when the DEFINITY AUDIX System is op erating  in the Control Link Integ ration 
mod e. Perform all numb ered  rep air ac tions in ord er as shown. Alarms ap p ear in 
the 
DISPLAY ALARMS sc reen und er the resourc e typ e:
SWITCHLINK
Table 5-10. Switch Link (Control Link) Alarms and Repair Procedures 
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
USART failed loop  test WARNINGSWITCHLINK
1. Run
 TEST SWITCH-LINK 
LONG.
2. If that fails, run
 TEST 
BOARD
.
3. As a last resort, rep lac e 
the TN568.
1
Lost DCIU c arrier (Level 
1)MAJORSWITCHLINK
1. Connec t an external 
loop bac k p lug to the 
Y-c a b le  Po r t  B  
c onnec tion and  run
 TEST 
SWITCH-LINK 
LOOPAROUND
 test.
2. Physic ally c hec k c ab ling  
and  wiring . Start at the 
AUDIX end .
3. Chec k the IDI or MPDM 
and  rep lac e if nec essary.
2
Lost protoc ol (Level 2) WARNINGSWITCHLINK
1. Chec k the switc h 
translations.
2. Run
 TEST SWITCH-LINK 
LONG.
3. Physic ally c hec k c ab ling  
and  wiring .  Start at the 
AUDIX end .
4. Chec k the IDI or MPDM 
and  rep lac e if nec essary.
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-13 Switch Link (Control Link) Problems 
5
3
Host out of d ata transfer MAJORSWITCHLINK
1. Chec k switc hlink in/out 
of d ata transfer status 
using  the STATUS 
SWITCH-LINK
 sc reen.
2. Connec t an external 
loop bac k p lug to the 
Y-c a b le  Po r t  B  
c onnec tion and  run 
TEST 
SWITCH-LINK 
LOOPAROUND
.
3. Chec k IDI or MPDM and  
rep lac e if nec essary.
4
Bad switc h numb er MAJORSWITCHLINK
1. Chec k the switc h 
translations.
2. Chang e the switc h 
number using  the 
c hang e switc h-link 
op tion in the SWITCH LINK 
DCIU-SCI 
sc reen. 
Running  this also c lears 
the alarm.
3. Make remote c all to 
c hec k if the number is 
correct.
5
Bad AUDIX numb er MAJORSWITCHLINK
1. Chec k AUDIX 
translations.
2. Chang e the AUDIX 
number using  the 
c hang e switc h-link 
op tion in the 
SWITCH LINK 
DCIU-SCI sc reen. 
Running  this also c lears 
the alarm.
3. Make a test c all to a 
voic e port to see if a c all 
c an be p lac ed.
98
Out of servic e - c raft 
(OOS-C)WA RN I N GSWITCHLINK
The alarm is c leared  when 
RELEASE SWITCH-LINK is 
exec uted .
Table 5-10. Switch Link (Control Link) Alarms and Repair Procedures  — Continued
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-14 Switch Link (Control Link) Problems 
5
Table 5-11, Switch Link (Control Link) Errors, lists the errors log g ed  in the D ISPL AY 
ERRO RS
 sc reen. These errors, if exc eed ing  a c ertain threshold , may g enerate the 
listed  fault alarms. 
Tab le 5-12, Test Switchlink Results, lists ind ivid ual switchlink tests and  test results 
when 
TEST SWITCH-LINK is run, and possible repair actions. 
Table 5-11. Switch Link (Control Link) Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
SWITCHLINK 81
Diagnostic  MP 143 failed  (c hec k if switc h link is 
op erational)SWITCHLINK 6
SWITCHLINK 81
Diagnostic  MP 144 failed  (switc h link internal 
looparound test)SWITCHLINK 3
SWITCHLINK 81
Long  d emand seq uenc e MP 146 failed  (reset the 
switc h link)SWITCHLINK 3
SWITCHLINK 362
Chang e switc h-link exec utedSWITCHLINK 4,5
SWITCHLINK 363
Host switc h data transfer rec overedSWITCHLINK 0,1,2,
3, 6
SWITCHLINK 364
X25 d river time-outSWITCHLINK 6
SWITCHLINK 365
Bad  switc h numb er in messageSWITCHLINK 4
SWITCHLINK 366
Bad  AUDIX number in messageSWITCHLINK 5
SWITCHLINK 367
USART failed  loop b ac k testSWITCHLINK 0
SWITCHLINK 368
USART p assed loopb ac k testSWITCHLINK 0
SWITCHLINK 370
Lost DCIU c arrier (Level 1)SWITCHLINK 1
SWITCHLINK 371
Rec overed  DCIU c arrier (Level 1)SWITCHLINK 1
SWITCHLINK 372
Lost p rotoc ol (Level 2)SWITCHLINK 2
SWITCHLINK 373
Rec overed  p rotoc ol (Level 2)SWITCHLINK 2
SWITCHLINK 8902
Host switc h out of d ata transferSWITCHLINK 6
Table 5-12. Test Switchlink Results 
Te s t  N a m eTest Result 
(Passed) Test Result (Failed) Test Result (Abort) Action
Te s t  U A RT
(Control Link 
Only)
P Pa ss e d
F Level 1 failure DSR or DCD not ac tive
F UART Test Timeout System error (c all RSC)
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-15 Switch Link (Control Link) Problems 
5
Re s e t 
Loop aroundP Pa ss e d
Voic e Grp not b usied Busyout Voic e-g roup
F Int loop  failure Try ag ain, rep lac e 
TN568
F Level 1 failure DSR or DCD not ac tive
F Level 2 failure
F Int loop  Timeout System error (c all RSC)
F D a t a  Tr a n s  
TimeoutSystem error (c all RSC)
F Level 1 timeout System error (c all RSC)
F Level 2 timeout System error (c all RSC)
External Loop  
Te s tP Pa ss e d
F Ext loop  failure
F Ext Loop  Timeout System error (c all RSC)
Query data 
transferP Pa ss e d
F Not in Data Trans Switc h not in d ata xfer
F D a t a  Tr a n s  
TimeoutSystem error (c all RSC)
Table 5-12. Test Switchlink Results  — Continued
Te s t  N a m eTest Result 
(Passed) Test Result (Failed) Test Result (Abort) Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-16 LAN Problems 
5
LAN Problems
Refer to Tab le 5-13, Loc al Area Network (LAN) Alarms and  Rep air Proc ed ures, 
for a list of alarms and  rep air p roc edures ad d ressed  to the system’s Loc al Area 
Network interfac e, whic h sup p orts c lient software ap p lic ations suc h as Intuity 
Messag e Manag er. Perform all d ashed rep air ac tions one at a time until the 
p rob lem is solved . Alarms ap p ear in the 
D ISPL AY A L ARMS sc reen und er the 
resourc e typ e:
Tab le 5-14, Loc al Area Network (LAN) Errors, lists the errors log g ed  in the DISPL AY 
ERRORS
 sc reen. These errors, if exc eed ing  a c ertain threshold , may g enerate the 
listed  fault alarms. 
LANINTF
Table 5-13. Local Area Network (LAN) Alarms and Repair Procedures
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
No ethernet c irc uit MINORLANINTF
— Manually reboot the system
—Run 
TEST LAN or TEST LAN LONG 
c ommand
— Rep lac e the TN568
1
Ethernet internal MINORLANINTF
— Run test lan or 
TEST LAN LONG 
c ommand
— Rep lac e the TN568
2
FW ethernet loop MINORLANINTF
— Examine the TN568 c abling  to 
the LAN
—  Verify c orrec t setting of network 
integ rity op tion switc h
— The c ustomer’s LAN is 
inop erab le and the c ustomer 
must rep air it.
3
Ping  g ateway WARNINGLANINTF
— Examine the data on the 
SYSTEM-PARAMETERS IMAPI 
sc reen
— Verify that the c ustomer’s LAN 
is op erab le.
— Manually reboot the system.
— Rep lac e the TN568