Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Abbreviations 
ABB-5  
INADS
initialization and  ad ministration system 
I/O
input/output
IRQ
interrup t request
ISDN
integ rated  servic es dig ital network
IVC6
integ rated  voice CELP card (6 channels)
K
Kbps
kilob its p er sec ond
KB
kilob yte (1024 b ytes)
kHz
kilohertz
L
LAN
loc al area network
LCD
liq uid  c rystal d isp lay
LED
lig ht-emitting  d iod e 
LW C
leave word  c alling
M
m
meter
MANOOS
manually out of service
MB
meg ab yte (one million b ytes) 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Abbreviations 
ABB-6  
MCC
Multi-Carrier Cab inet
MHz
meg ahertz
MO
mag neto-op tic al
modem
mod ulator/d emod ulator
MPDM
modular processor data module
ms
millisecond
MT
maintenanc e (Lucent I
NTUITY software c omponent)
MTBF
mean time b etween failures
MWI
messag e-waiting  ind ic ator
N
NW
I
NTUITY AUDIX Dig ital Networking
O
OA&M
op erations, ad ministration, and  maintenance
OS
op erating  system
P
PBX
p rivate b ranc h exchang e 
PC
p ower converter or personal comp uter
PDM
processor data module  
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Abbreviations 
ABB-7  
PEC
p ric e element c ode
PGATE
Processor Gateway
PI
Processor Interfac e
POST
p ower-on self test
ppm
p arts per million
psi
pounds per square inch
R
RAM
rand om-ac c ess memory 
REN
ring er eq uivalence number
ROM
read-only memory 
RSC
Luc ent’s Remote Servic es Center
RT S
req uest to send
RT U
rig ht to use
S
SCC 
Sing le-Carrier Cab inet
SCSI
small c omp uter systems interfac e 
SID
switch integration d evic e
SIMM
sing le in-line memory module 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Abbreviations 
ABB-8  
SMSI
simp lified  messag e servic e interfac e
SW
switch integration (Lucent I
NTUITY software c omponent)
T
TDD
telec ommunic ations d evic e for the deaf
TDM
time d ivision multip lex
T/R
tip /ring
TRIP
tip/ring input process
TSC
Luc ent’s Technic al Servic es Center
TTY
teletyp ewriter
U
UCD
uniform call d istrib ution
UPS
uninterruptible power supply 
V
VM
I
NTUITY AUDIX Voic e Messag ing
VP
voic e platform (I
NTUITY software c omponent)
VR
I
NTUITY Intro Voic e Resp onse
VROP
voic e resp onse outp ut p roc ess 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
GL-1
Glossary 
 
GL
Glossary
NUMERIC
10BaseT
A network baseband medium using twisted pair wire, operating at 10 Mbits per second.
A
Activity Menu
The list of main op tions voic ed to subsc rib ers when they acc ess the DEFINITY AUDIX System.
Administration
The p roc ess of setting up a system (such as a switc h or a voice mail system) so that it will func tion 
as desired . Op tions and  defaults are normally set up  (translated ) b y the system ad ministrator or 
remote servic es p ersonnel.
Alarm Board (ALB)
For release 3.2 and  earlier releases, the hard ware p latform (TN2169 or TN2170) that works with the 
Multifunc tion b oard  to provid e monitoring  for system p ower and  environmental status, -48 VDC to 
+ 12 VDC p ower c onversion for the systems d isk and tap e d rives, and  remote terminal ac cess. 
The TN2170 also p rovid es SCSI-to-Ethernet c onnectivity to sup p ort IMAPI.
Alarms
Hard ware, software, or environmental p rob lems that may affect system op eration. These faults are 
c lassified  as 
major, minor, or warning. They are rec ord ed into an alarm log  which can b e ac cessed  
either loc ally or remotely on a terminal c onnec ted  to the system.
Analog Port Emulation
One of the two port emulation modes that the DEFINITY AUDIX system may emp loy. The other 
mod e is d igital p ort b oard  emulation. When emulating an analog  port b oard (the TN746), only c on-
trol link (CL) integration is p ossib le.
Angel
A processor activity that exc hang es TDM b us control messag es and p erforms functions assoc i-
ated  with c all setup  and  p ort maintenanc e.
Announcement Fragment
A numb ered  p iec e of sp oken voic e mail information that makes up a system messag e or p romp t.
Announcement Set
A set of aud ib le menus the DEFINITY AUDIX system uses to p romp t sub sc rib ers or c allers for 
command choices.
Asynchronous Transmission
A form of serial communications where eac h transmitted  c haracter is b rac keted with a start b it and  
one or two stop  b its.
Asynchronous Data Unit (ADU)
A small d evice that c an extend  d ata transmission far b eyond  rec ommend ed  Elec tronic  Ind ustries 
Assoc iation (EIA) limits over b uild ing wiring . 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Glossary 
GL-2  
Audio Messaging Interchange Specification (AMIS)
An analog  networking  feature that allows sub scrib ers of d ifferent voice mail systems to send  voic e 
mail messag es to one another.
Audit
A software p rog ram that resolves filesystem incomp atib ilities and  up dates restored  filesystems to a 
workab le level of servic e. Aud its are d one automatic ally on a p eriod ic  b asis; some c an b e p er-
formed on d emand .
Audio Information Exchange (AUDIX)
A comp lete voic e-mail messag ing  system ac c essed  and  op erated  b y touc h-tone telep hones and 
integ rated  with a switc h.
AUDIX Administration and Data Acquisition Package (ADAP)
A software p ac kag e that allows the DEFINITY AUDIX administrator to transfer system sub sc rib er, 
maintenanc e, or traffic  data over the ad ministration p ort to a p ersonal c omp uter (PC) or Work 
Group  System (WGS).
Automated Attendant
A DEFINITY AUDIX feature that allows a customer to set up  a main numb er with a menu of op tions 
that routes c allers to an ap p rop riate d ep artment at the touc h of a b utton. Customers c an set up  
multip le automated  attend ants to ac commodate their b usiness hours or holid ays.
B
Backup
A duplicate copy of a filesystem saved on a MO disk. The backup filesystem may be copied back 
(restored ) if the ac tive version is damag ed  (c orrup ted ) or lost.
Balun
On the DEFINITY AUDIX LAN c onnec tion, the adap ter need ed  to c onnect the twisted -p air break-
out cable to the coaxial building wire distribution system.
Baud
Transmission sig naling  rate.
Boot (or Reboot)
The op eration to start a c omp uter system by loading p rog rams from d isk to main memory (part of 
system initialization).
Boot Filesystem
The filesystem from whic h the system load s its initial p rog rams.
Broadcast Messaging
A feature that enab les the system ad ministrator and  other d esig nated  users to send  a voice mail 
messag e to all sub sc rib ers automatic ally.
Buffer
Memory used  to c ompensate for time differences in transmission by temporarily storing  data. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Glossary 
GL-3  
Busyout Service
When a tec hnic ian or ad ministrator b loc ks servic e to keep  c ustomers from using  faulty eq uip ment 
until it c an b e rep aired or tested . For instanc e, when p orts (or a link) are busied out, sub sc ribers 
who try to ac c ess their mailb oxes hear a 
fast b usy reord er tone. Peop le who would  normally reac h 
DEFINITY AUDIX throug h Call Answering  are not forward ed ; they hear ring ing  and  no answer at 
the numb er they c alled .
C
Call Answer
A feature that allows the system to answer a call and  rec ord  a message when the sub sc rib er is 
unavailable. Callers may b e redirec ted  to the system throug h the c all coverage or Call Forward ing  
switch features. Sub sc ribers may record a personal g reeting for these c allers.
Call Answer Language Choice
Call answer multiling ual op tion where a user can alternate b etween a primary lang uag e set and a 
second ary language. The two lang uag es are ad ministered  on a p er sub scrib er b asis. If this fea-
ture is enab led , the subscrib er may not use the stand ard  DEFINITY AUDIX Multip le Personal 
Greeting s feature.
Camp-On
A system shutd own op tion that waits for p orts to b ec ome id le b efore blocking  servic e to them. This 
allows sub sc rib ers to finish calls in progress.
Central Office (CO)
A main telep hone offic e where private c ustomer lines are terminated  and  connec ted  to the p ub lic  
network throug h c ommon carriers.
Central Processing Unit (CPU)
The systems main processor that c ontrols system d ata transfer, input/output (I/O), and  log ical 
instruc tions.
Class of Service (COS)
The stand ard  set of features g iven to sub sc ribers when they are first ad ministered  (set up  with a 
voic e mailb ox).
Configuration
The particular c omposition and  hard ware selec ted  for a system, includ ing  internal op tions and  
p erip heral eq uip ment.
Control Link (CL)
The integ ration, or interfac e, b etween the DEFINITY AUDIX System and  the switch that enables the 
transmission of c ontrol messag es from the DEFINITY AUDIX System to the switch over a DCIU 
d ata link. The c ontrol messag es are transmitted  over a sep arate c able c onnection and  carry infor-
mation suc h as c alling -p arty id entific ation and  message-waiting  ind icator status and  control.
Control Link Mode
The typ e of switc h-link integ ration for whic h the DEFINITY AUDIX System, R2.0 or later, is con-
nec ted  to the switc h via analog -line card emulation and  a d igital connec tion. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Glossary 
GL-4  
D
Delivery Operations Support System (DOSS) Configurator
Luc ent Technolog ies’ algorithmic  system for config uring  p rod ucts for customers’ sp ecific  need s.
Digital Communications Protocol (DCP)
An Luc ent Tec hnolog ies p rop rietary p rotocol for networking  remote c ommunic ation systems.
DCP Mode 1
A Lucent Tec hnolog ies proprietary Dig ital Communic ations Protocol (DCP) c onnec tion using  a 
d ata rate of 56 Kbp s for AUDIX Dig ital Networking . DCP Mod e 1 uses a DS1 fac ility on the switc h 
or a ded ic ated  fac ility on the switc h or a d ed icated  fac ility on a T1 carrier.
DCP Mode 2
DCP Mod e 2 is an async hronous, low-sp eed  (9600 b p s) connection for AUDIX Dig ital Networking . 
DCP Mod e 2 uses a mod em/d ata module or mod em/Async hronous Data Unit (ADU) arrang ement 
and  c onnec ts over analog  or voice-g rad e d ata lines. DCP Mod e 2 Dig ital Networking connec tions 
are c onfig ured  using  EIA RS-232 Async hronous p rotoc ol. These c onnec tions are sometimes 
called  EIA RS-232 or RS-232 ASYNC connections.
DCP Mode 3
A DCP connec tion using a d ata rate of 64 Kb ps for AUDIX Dig ital Networking . DCP Mod e 3 uses a 
DS1 or ISDN fac ility on the switc h or a d edic ated facility on a T1 c arrier.
Default
A value that is automatic ally sup p lied if no other value is sp ecified .
Digital Port (DP) Emulation
The DEFINITY AUDIX system’s method of op erating  within a switch as a d ig ital p ort c irc uit pac k—
either a TN2181 or a TN754.
Digital Signal Processor (DSP)
Prog rammed RAM c hip s on the TN568 that provide sig naling , p ower-level c ontrol, sp eec h c od ing , 
and data processing.
Display Set (DS) Integration
A new term that replaces the term d igital p ort integ ration for R3.2 and  later. It refers to the use of 
the display and  other messag es sent from the switc h to the p ort board  for p rovid ing  voice mail 
integ ration with the switc h. Integ ration with the switc h is achieved  via d isp lay set messag es. The 
messag es c arry information suc h as c alling  p arty id entification and  messag e waiting  ind icator sta-
tus and  c ontrol.
Disconnect Signaling Detection
Sig naling  from the CO to the PBX whic h ind icates that the far end  c aller has hung  up .
Dual Language Greetings
When the Call Answer Lang uag e Choice is in effec t, the sub sc rib er can rec ord  personalized g reet-
ing s for each of the lang uag es listed as the p rimary and  sec ond ary announcement sets. The sub -
sc rib er instructs the c aller to enter *1 to switc h to the alternate lang uag e. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Glossary 
GL-5  
E
Errors
Prob lems d etec ted  b y the system d uring automatic  self-tests and record ed  in an error log . Errors 
can produc e an alarm (fault) if they exceed  a threshold.
Events
Oc currences suc h as inline errors, maintenance p roced ure failures, alarms, errors, or transitions 
into or out of the AUDIX or OA&M states whic h are rec ord ed in an events log .
F
Field
An area on a form, menu, or rep ort where information c an be typ ed or disp layed .
Filesystems
A c ollec tion of related  files (p rog rams or d ata) stored on d isk that are req uired  to initialize a DEFIN-
I TY A U D I X Sy st em  an d  p ro vi d e  f ul l  s er v ic e .
Flashware
Cod e that is stored in elec tric ally rep rog rammab le memory on the DEFINITY AUDIX System. This 
p rog ramming  is retained  over p ower outag es but can b e rep rog rammed automatically on b oard  
d uring  initialization.
Forms
Terminal sc reens of information that allow d ata to be d isp layed  or c hang ed .
G
Generic Disk
A cop y of the standard software and  stand alone utilities that is ship p ed  with a new system.
Graceful Shutdown
Ta ki ng  t h e  D EFI N I TY A U D I X Sy st e m o ffl i ne  ( t o  t he  m ai n te n an c e sh ut d o w n st at e )  u si ng  RESET SYS-
TEM SHUTDOWN in a c amp -on manner.
Ground Isolation
Ground isolation prevents an alternate return current p ath at the c onnecting  interfac e. Return c ur-
rents pass throug h the sig nal wire(s) in the interface connec tor cab le rather than via “ green wire 
g round ”. 
Guest Password
A feature that allows p eop le who are not subscrib ers to leave messag es on the system b y d ialing  
a sub scrib ers extension and entering  a system-wid e g uest p assword . 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Glossary 
GL-6  
H
Hard Disk Drive
The d isk d rive the DEFINITY AUDIX system uses to actively save voice messag es, personal g reet-
ing s, sub sc rib er profiles, automated attend ants, and  other d ata. The hard  d isk d rive also stores 
the system’s AUDIX software.
Header
Information that the system c reates to id entify a messag e. A messag e head er inc lud es the orig ina-
tor or recip ient, typ e of messag e, c reation time, and  delivery time.
Hunt Group
A g roup  of p orts on a switch usually administered  to searc h for availab le ports in a circular p attern.
I
Initialization
The process of b ring ing  a system to a predetermined  op erational state. The start-up p roc ed ure 
tests hardware and  flashware; load s the boot filesystem p rog rams; loc ates, mounts, and op ens 
other required  filesystems; and starts normal service.
Initialization and Administration System (INADS)
A maintenanc e system used  by remote technic ians to track alarms.
I
NTUITY Message Manager
A personal comp uter app lic ation that is used for the retrieval and d isp lay of messag e head ers, 
ad d ressing  to lists, manag ing  p ersonal g reeting s, and  for c reating , forward ing , and  rep lying  to 
voic e mail messag es.
L
Leave Word Calling
A switc h feature that allows the c alling  p arty to leave a stand ard  (nonvoic e) messag e for the called 
p arty using  a feature button or d ial ac c ess c od e.
Light-emitting Diode (LED)
Release 4.0 uses three LEDs on the system’s fac ep late to rep ort the system’s status and  to p rovid e 
alarm and  d iag nostic  information.
For Release 3.2 and  earlier releases, a red -lig ht ind icator on the system facep late p anel that 
shows the status of op erations and p ossib le fault c ond itions. An unlit LED indic ates a healthy sys-
tem. When flashing , the LED ind ic ates a software p rob lem. When it is stead ily lit, a hard ware p rob -
lem exists.
Liquid Crystal Display (LCD)
For release 3.2 and  earlier releases, the 10-c haracter alphanumeric d isp lay on the DEFINITY 
AUDIX facep late p anel that automatic ally shows status of the system includ ing  alarms.