Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-19 Remote Machine Test 
6
Tab le 6-12 shows test results for normal mod e 1 and  3 c alls.
Table 6-12. Test Results for Normal Mode 1 and 3 Calls
Most Recent Test 
Result
(Last Step that 
Completed)Most Recent Test Result 
(Failure) Possible Problem Corrective Action
R Seizing  Pass F Dialing-Denied Numb er of the Remote 
AUDIX Networking  Port 
incorrectChec k the numb er in the d ial 
string .
R Seizing  Pass F Dialing-Disc onnec t Remote AUDIX 
networking ports busied 
out (either on the Switc h 
or AUDIX).Release busy the networking  
port.
R Seizing  Pass F Dialing-Tmout Dialed a remote AUDIX 
networking  p ort number 
that d id  not answerChec k the dialed  numb er in 
the dial string . The remote 
AUDIX networking port may be 
administered on the switc h b ut 
not on the DEFINITY AUDIX 
Sy s t e m
R Seizing  Pass F Dialing-Busy Remote AUDIX network 
p ort(s) busyWait and try c all again.
R Starting Data 
LinkF Connec ted -Ehup Called an inc orrec t 
numb er that was 
answered with d ata 
c arrier tone (Possib ly a 
mod em or 7400A)Correc t numb er in the dial 
string
R Starting Data 
LinkF Connec ted -Fail 64K Mod e 3 d ata c all 
mad e over a T1 fac ility 
that c an only hand le 56K 
Mod e 1 c alls.Chec k the ad ministration on 
the T1 fac ility or c hange the 
c all rate to 56k. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-20 Remote Machine Test 
6
Tab le 6-13 shows test machine results.
Table 6-13. Test Machine Results 
Test Name Test Result Repair Action
Test c onnec tion P Test Done-Pass na (Test d one suc c essfully)
R p ort b usy, waiting Use other port or c ontinue waiting.
R Starting Starting  the test
A p ort is OOS-F Fix network port alarm, try ag ain.
A p ort is OOS-R Fix MF-BD or software alarms, try ag ain.
A p ort is OOS-C Use other port or release b usyout, try 
ag ain.
A p ort is busy Try ag ain later.
A p ort is busied out Use other port or release b usyout and  try 
ag ain.
A another c all ac tive Wait for other c all to same mac hine to 
complete.
A p ort in loop b ac k Stop  loopb ac k testing  and run again.
A system error Try ag ain, run long p ort test, reboot, c all 
RSC.
R Seizing -Pass Suc c essfully seized  loc al networking  p ort
F Seizing -Busy The p ort is not IDLE or has b een busied 
out.
F Seizing --Efail Could  not seize the port (raise alarm).
A Seizing -Ab ort While seizing  the p ort, the p ort is busied 
out.
F Seizing -Fail Unknown reason (system error)
R Dialing-Pass First stag e dialing  p assed.
F Dialing -Busy Rec eived  b usy tone.
F Dialing -Denied Rec eived  interc ep t tone.
F Dialing -Reord er Rec eived  reorder tone.
F Dialing -Tmout Got timeout on dialing  the p ort.
F Dialing -Disc onnec t Rec eived  d isc onnec t.
F Dialing -Abort While dialing  the p ort, the p ort is b usied  
out.
F Dialing -Fail Unknown reason (system error)
R Connec ting Initiating  remote c onnec tion seq uenc e
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-21 Remote Machine Test 
6
Test c onnec tion R Starting  DSPLike is says, “starting  DSP”
R Dialing xxx Eac h d ial stag e is disp layed  as it is sent to 
the mod em.
R Ok Disp lays if the modem ac c epts the init 
string .
R Send ing  BREAK Send ing break to remote data mod ule 
p rior to last d ial stage
R Connec ted Loc al mod em is c onnec ted to remote 
modem.
R Ring ing Remote AUDIX or mod em is ring ing .
R Answered Remote AUDIX has answered .
R Starting  Datalink Setting  up  networking  protoc ol
R Connec ted -Pass Connec tion to the remote mac hine p assed
F Connec ted-Rejec t Rejec ted  (wrong  p assword )
F Connec ted-Ehup Rec eived  d isc onnec t.
A Connec ted -Ab ort While c onnec ting  the port, the p ort is 
b usied  out.
F Connec ted-Fail Chec k ad m. log  for the reason.
R Send ing  Test File Starting  file transfer
R File Transfer-Pass File transfer passed .
F File Transfer-Fail Connec tion d rop p ed  d uring  transfer.
Table 6-13. Test Machine Results  — Continued
Test Name Test Result Repair Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-22 Remote Machine Test 
6 
						

							Filesystems 
7-1  
7
DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
7
Filesystems
Minor and  major alarms ag ainst the filesystems g enerally req uire system 
initialization. If a serious p rob lem oc c urs d uring  normal system op eration, an 
alarm is raised  and  no c orrec tive ac tion is taken until the system is reb ooted . The 
alarm is retired  b y the reb oot. 
If the filesystem c annot b e rep aired during  initialization, more drastic  rep air 
ac tion will b e req uired , suc h as restoring  the filesystem from b ac kup  or rep lac ing  
the d isk. 
A DEFINITY AUDIX System d oes not allow for automatic  filesystem growth. 
Customer filesystems are mad e up  of: 
nMaster Data (M_DATA) 
— Backed  up  nig htly 
nSys t e m  D a t a  ( S_D ATA ) 
— Backed  up  nig htly 
nStorag e (STORAGE) 
— Voic e text b ac ked up  on d emand  
— Announc ements b ac ked  up  on d emand  
— Names b ac ked  up Sund ay morning s 
The c ustomer is not responsib le for c reating filesystem free sp ac e. Low free 
sp ac e situations are noted  on the administration terminal status line and  in the 
ad ministration log . The system will not notify the RSC of this situation. 
All c ustomer filesystems must b e ac c essib le for the system to suc c essfully reac h 
the AUDIX state. 
Customer filesystems ap p ear on the 
C H A N G E FI L ESYSTEM sc reen.  
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Filesystems 
7-2 Customer Storage Problems 
7
Customer Storage Problems
Re f e r  t o  Table 7-1, Storag e Filesystem Alarms and  Rep air Proc ed ures, for a list of 
alarms and  repair p roc ed ures ad d ressed  to the storag e filesystem. Perform 
d ashed  rep air ac tions one at a time until the p rob lem is solved . Alarms ap p ear in 
the 
DISPLAY ALARMS sc reen und er the resourc e typ e:
STORAGE
Table 7-1. Storage Filesystem Alarms and Repair Procedures 
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
No free sp ac e.  Oc c urs if 
earlier filesystem 
threshold  warnings to the 
ad ministrator are 
ig nored .  Will c ause 
serious p rob lems with 
system operation.WA RN I N GSTORAGE
— Ask sub sc rib ers to d elete 
unnec essary messag es or 
g reeting s.  Messag e retention 
time for old  and filed  
messag es may also b e 
shortened  via the c lass of 
servic e sc reens.
— Remove unused  
announc ements or 
announc ement sets.
— Dec rease the numb er of 
sub sc rib ers with rec ord ed  
names. Delete unnec essary 
remote sub sc rib ers.
1
The filesystem is 
c orrupted .  Detec ted b y 
the filesystem d river after 
the system is up and  
running .  Op erations 
c ontinue b ut the 
filesystem will be marked  
unc lean when 
unmounted .MINORSTORAGE
I n vo k e  t h e  RESET SYSTEM  
REBOOT sc reen whic h will c ause 
fsc k to run ag ainst the filesystem 
and  c lean it up .
2
No free i-nod es WARNINGSTORAGE
This is a symp tom of some other 
p rob lem in the system. Invoke the 
RESET SYSTEM  REB O O T s c reen 
whic h will c ause 
fsc k to run 
ag ainst the filesystem and  c lean it 
up .
Also, c ome up  in sing le-user mode 
and  run 
fsc k.
3
Free sp ac e low No alarmSTORAGE
Used internally. Alarm is never 
ac tive. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Filesystems 
7-3 Customer Storage Problems 
7
Tab le 7-2, Storag e Filesystem Errors, lists the errors log g ed  in the D I SPL AY ERRO RS 
sc reen. If these errors exc eed a c ertain threshold , they may g enerate the ab ove 
alarms. Note that pseud onyms of listed  error resourc es may app ear in the error 
log; these 
hidden resourc es are listed in parenthesis with their related resourc es.
 
4
Ac tive announc ement 
set is inac c essible or 
nonexistent.MAJORSTORAGE
Use the CHANGE 
SYSTEM -PARA METERS 
FEATURES sc reen to ac tivate 
another announc ement set. If the 
d esired  announc ement set is 
saved , use the RESTORE 
BACKUPS sc reen to restore all 
announc ement sets. To restore, 
the system must b e in the OA&M 
state. If the d esired  announc ement 
set is not saved , restore g eneric .
Table 7-2. Storage Filesystem Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
STORAGE 81
Periodic  MP 34 failed  (c hec k file threshold s)STORAGE 3
FILESYSTEM 132
System FS d river—Filesystem c orrupted  STORAGE 1
FILESYSTEM 133
System FS d river—no free sp ac e STORAGE 0
FILESYSTEM 134
Filesystem is out of free i-nod es STORAGE 2
FILESYSTEM 135
System FS d river—internal s/w error STORAGE 1
FILESYSTEM 137
In-c ore filesystem i-nod e tab le overflow STORAGE 2
STORAGE 210
Ac tive announc ement set not availab le STORAGE 4
STORAGE 211
Ac tive announc ement set ok STORAGE 4
(STORAGE)
FILESYSTEM 8181
Disk I/O errorSTORAGE none
Table 7-1. Storage Filesystem Alarms and Repair Procedures  — Continued
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Filesystems 
7-4 Master Data Problems 
7
Master Data Problems
Refer to Ta b l e  7 - 3, Master Data Filesystem Faults and  Rep air Proc ed ures, for a 
list of alarms and  rep air p roc ed ures add ressed  to the Master Data filesystem. 
Alarms ap p ear in the 
D I SPL AY A L A RM S sc reen under the resourc e typ e:
The system must b e b rought to the OA&M state b efore rep air on this filesystem 
can begin. 
Tab le 7-4, Master Data Filesystem Errors, lists the errors log g ed  in the D I SPL AY 
ERRO RS
 sc reen. If these errors exc eed a c ertain threshold , they may g enerate the 
ab ove alarms. Note that p seud onyms of listed error resourc es may ap p ear on the 
error log ; these “ hid d en”  resourc es are listed  in p arenthesis with their related  
resourc es
M_DATA
Table 7-3. Master Data Filesystem Faults and Repair Procedures
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0No free spac e.  Oc c urs if 
earlier filesystem threshold 
warnings to the administrator 
are ig nored .  Will c ause 
serious problems with system 
op eration.MINORM_DATADec rease the size of the log  files 
(ad min, ac tivity, error log s, and  so 
forth).
1Free spac e is lowMINORM_DATADec rease the size of the log  files 
(ad min, ac tivity, error log s, and  so 
forth). If this p rob lem is neg lec ted, 
fault c od e 0 may app ear.
2The filesystem is c orrup ted .  
Detec ted b y the filesystem 
d river after the system is up  
and running .  Op erations 
c ontinue but the filesystem 
will b e marked  unc lean when 
unmounted.MINORM_DATAIn v o ke  th e  RESET SYSTEM 
REBOOT sc reen whic h will c ause 
fsc k to run against the filesystem 
and  c lean it up.
Also, c ome up in sing le-user 
mod e and  run 
fsc k.
3No free i-nodesWARNINGM_DATAThis is a symp tom of some other 
p rob lem in the system. Invoke the 
RESET SYSTEM REBOOT sc reen 
whic h will c ause 
fsc k to run 
ag ainst the filesystem and  c lean it 
up . 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Filesystems 
7-5 Master Data Problems 
7
Table 7-4. Master Data Filesystem Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
M_DATA 81
Period ic  MP 34 failed (c hec k file thresholds)M_DATA 1
FILESYSTEM 132
System FS d river — Filesystem c orrup ted  M_DATA 2
FILESYSTEM 133
System FS d river — no free spac e M_DATA 0
FILESYSTEM 134
Filesystem is out of free i-nodes M_DATA 3
FILESYSTEM 135
System FS d river — internal s/w error M_DATA 2
FILESYSTEM 137
In-c ore filesystem i-node tab le overflow M_DATA 3
(STORAGE)
FILESYSTEM 8181Disk I/O errorM_DATA none 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Filesystems 
7-6 System Data Problems 
7
System Data Problems
Refer to Tab le 7-5, System Data Faults and  Rep air Proc ed ures, for a list of alarms 
and  rep air proc ed ures ad d ressed  to the System Data filesystem. Alarms ap p ear 
in the 
DISPLAY ALARMS sc reen und er the resourc e typ e:
Exc ep t for fault c od e 4, the system must b e broug ht to the OA&M state before 
repair can begin.
S_DATA
Table 7-5. System Data Faults and Repair Procedures
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
No free spac e.  Oc c urs if 
earlier filesystem threshold 
warnings to the administrator 
are ig nored .  Will c ause 
serious problems with system 
op eration.WARNINGS_DATA
Ask sub sc rib ers to d elete 
unnec essary messag es. 
Shorten the message retention 
time via the 
c lass of servic e 
sc reens.
1
The filesystem is c orrup ted .  
Detec ted b y the filesystem 
d river after the system is up  
and running .  Op erations 
c ontinue b ut the filesystem will 
b e marked  unc lean when 
unmounted.MINORS_DATA
I n vo ke  t h e  RESET SYSTEM  
REBOOT sc reen whic h will 
c ause 
fsc k to run ag ainst the 
filesystem and  c lean it up.
2
No free i-nodes WARNINGS_DATA
This is a symp tom of some 
other problem in the system. 
I n vo ke  t h e  RESET SYSTEM  
REBOOT sc reen whic h will 
c ause 
fsc k to run ag ainst the 
filesystem and  c lean it up.
Also, c ome up  in sing le-user 
mode and  run 
fsc k.
3
Free spac e is low No alarmS_DATA
Used internally. Alarm is never 
ac tive.
4
Switc h transfer dial p lan MINORS_DATA
Re-ad minister transfer d ial p lan 
information using  CHANGE 
TRAN SFER-D I AL  PL AN