Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-3  
11
clrd Administration log manually 
clearedNone
clrd Administration log recovered 
during auditNone
clrd Administration log recreated 
during auditNone
clrd Administration log recreated 
during initializationNone
cmty Network machine (machine-name) 
has illegal community ID. Set 
default to 1Administer the mac hines c ommunity ID 
b y exec uting the CHANGE MACHINE 
sc reen.
cmwl Corrupt message waiting light, 
extension This indic ates a d isag reement between 
the AUDIX System and  the switc h ab out a 
sub sc ribers MWL. Could  b e c aused  b y a 
rac e c ond ition. If the sub sc rib er 
c omplains often, c ontac t the RSC.
cpas Copy announcement set from 
announcement set:annc-set_1 to 
announcement set annc-set_2, 
interrupted by shutdown. RecopyInvoke the COPY ANNOUNCEMENT-SET 
sc reen to rec opy.
ctna Covering extension assigned 
while Call Transfer out of AUDIX 
is not activeInvoke the CHANGE 
SYSTEM- PA RA METERS FEA TU RES 
sc reen to ac tivate Call Transfer. Then 
reexec ute the CHANGE SUBSCRIBER 
sc reen.
dupt duplicate touch tones
Chang e name of d uplic ate mailb ox.
dups duplicate subscriber
Chang e name of d uplic ate mailb ox.
fsot Space threshold exceeded
Chec k the DISPLAY 
SYSTEM- PA RA METERS TH RESH OL D S 
sc reen.
fsut Space threshold resolved
None
ftwa Error obtaining system profile. 
Flash transfer delay set to 2 
(default)None
furm Starting full update 
None
furm Full update (not including 
names) completed from None
furm Full update completed - names 
received successfully from 
None
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-4  
11
furm Full update completed - no names 
needed from None
furm Full update failed from Chec k p ort status.
furm Remote update discrepancies 
require full update from 
None
furm Local update discrepancies 
require full update from 
Chec k p ermission.
furm Full update denied due to 
permission from Chec k p ermission.
furm Full update aborted and 
transmissions temporarily 
disabled due to errors from 
Chec k p ermission.
furm Full update aborted and 
transmissions temporarily 
disabled due to errors from 
Chec k p ermission on loc al and  remote 
system.
furm A full update has been requested 
by None
furm Full update (not including 
names) completed to None
furm Full update (not including 
names) completed to None
furm Update discrepancies require 
full update to None
furm Unable to perform requested full 
update to - 
updates temporarily disabledChec k p ermission.
furm No permission for requested full 
update to Chec k p ermission.
furm Extension missing causing a full 
update   
(extension>None
furm Extension ADD causing a full 
update  
None
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-5  
11
gpcf Guest password conflict:  
Chang e the guest p assword so a c onflic t 
no longer exists, then inform the 
sub sc riber.
ilbm Loopback message from , cannot replyCorrec t the AMIS translations using  the 
C H A N G E SYSTEM- PA RA METERS 
ANALOG-NETWORK sc reen.
inva Invalid AMIS analog dial string 
Correc t the AMIS translations using  the 
CHANGE MACHINE sc reen.
isum Invalid digit in AMIS sum string
Call the RSC.
laom Maintenance port busy, Alarm 
Origination calls blockedLog  off the maintenanc e p ort.
laom Alarm Origination line 
disconnectedCall the RSC.
laom Alarm Origination call failed
Call the RSC.
laom No answer to an Alarm 
Origination call at the far endCall the RSC.
laom No acknowledgement of 
transmission of an Alarm 
Origination callCall the RSC.
lfmb Full mailbox for 
If this hap pens freq uently, talk with the 
subscriber. A larger mailbox may be 
need ed , or you c an sugg est they c lear out 
their mailb ox more often.
lfmb Broadcast mailbox is full
If you have an imp ortant b road c ast 
messag e to deliver, log  into the sp ec ial 
b road c ast mailbox and  d elete an old  one. 
Then resend  your messag e.
link Link integrity has been reset to 
n/y
lnnr Name not recorded for  
extension Rec ord  a name for the subsc riber 
specified in the log message.
lpba Break-in attempt into mailbox 
owned by ,  from Chec k into this — Could  be an ind ic ation 
of toll fraud!
lpba Break-in attempt into mailbox 
owned by ,  from outside callChec k into this — Could  be an ind ic ation 
of toll fraud!
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-6  
11
lsos System out of space
Inform subsc rib ers to delete unnec essary 
messag es or greeting s. (You c an use the 
log in announc ement to d o this effec tively. 
Make the announc ement non-d ial 
throug h.) If you g et little resp onse, lower 
the retention time on the c lass of servic e 
sc reens for old and  filed  messag es and 
then exec ute. Run AUDIT MAILBOXES. 
Unused announc ements and  
announc ement sets c an also be removed. 
Or you c an d ec rease the numb er of 
sub sc ribers, or delete unnec essary 
remote sub sc rib ers.
lsxl Mixed local subscriber extension 
lengthsFix sub sc rib er datab ase so all 
sub sc ribers have the same extension 
leng ths.
mnod Multiple nodes for AMIS address 
C h e c k  t h e  D I SPL A Y A D D RESS- RAN GES 
sc reen.  Then c orrec t the AMIS 
translations using the CHANGE 
SYSTEM-PARAMETERS 
ANALOG-NETWORK sc reen.
mnod Multiple nodes for AMIS 
addressesCorrec t the AMIS translations.
msot Message space threshold - upper
Chec k the DISPLAY 
SYSTEM- PA RA METERS TH RESH OL D  
sc reen. Inform subsc ribers to delete 
unnec essary messag es or greeting s. 
(You c an use the log in announc ement to 
d o this effec tively. Make the 
announc ement non-d ial throug h.) If you 
g et little response, lower the retention time 
on the c lass of servic e sc reens for old and  
filed  messages and  then exec ute. Run 
AUDIT MAILBOXES. Unused  
announc ements and announc ement sets 
c an also b e removed . Or you c an 
d ec rease the numb er of subsc rib ers, or 
d elete unnec essary remote sub sc rib ers. 
msot Message space threshold - middle
msot Message space threshold - lower
msut Message space threshold - 
retiredNone — Indic ates the time when the 
threshold  was resolved .
ncol name conflict
Chang e name of d uplic ate mailb ox or 
remote mac hine, then rerun GET 
REM O TE.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-7  
11
noci No transmission cycle 
intersection with outcalling for 
node:  name: This c onc erns AMIS networking . AMIS 
networking  uses the outc alling  c yc les on 
t h e  SYSTEM -PARA METERS 
OUTCALLING sc reen. In this c ase the 
c yc les on the MACHINE sc reen for the 
g iven node d o not intersec t with the 
outc alling  c yc les.  One or b oth c yc les 
must b e c hang ed  for AMIS messages to 
b e sent.
ncyc Network machine (machine-name) 
has no transmission cyclesAdminister transmission c yc les by 
exec uting  the CHANGE MACHINE 
sc reen.
ncfl Connect success to machine 
None
ncfl Connect failure to machine 
 (busy) or (dial 
denied) or (try again) or (no 
answer) or (no carrier) or 
(protocol handshake failure) or 
(premature hang up) or (unknown 
reason)None
ndig Network machine (machine-name) 
has illegal extension sizeAdminister the mac hines extension size 
b y exec uting the CHANGE MACHINE 
sc reen.
ndny Remote subscriber update from 
 deniedChec k p ermission.
ndsd Remote subscribers are deleted
None
nloc Local node record missing, 
default insertedAdminister the loc al mac hine b y 
exec uting  the CHANGE MACHINE 
sc reen.
nlrl Rejected login from remote 
machine - invalid passwordChec k p assword .
nlrl Rejected login from remote 
machine - unknown machine nameChec k mac hine name.
nmar Cannot add remote subscriber - 
system limit exceededInc rease system limit for remote 
sub sc riber.
nmar Disabling incoming network 
administrative updates.Run “ aud it network-d ata” to enab le 
updates.
nmar Enabling incoming network 
administrative updates.None
nmtl Message transmission limit 
reached for machine Consid er enlarging  the rang e of times that 
AMIS messag es are sent, c hanging  the 
outc alling  sc hed ule, or b oth.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-8  
11
nmtt Message transmission threshold 
reached for machine Chec k if the messag e c an b e sent to that 
mac hine b y invoking  the 
System-Parameters Threshold s sc reen.
nntr Send to nonadministered remote 
node. Set field to y for machine 
(machine-name)Administer send ing  to nonad ministered  
remote sub sc rib ers b y exec uting the 
CHANGE MACHINE sc reen, or 
ad ministered  users on this node using  
A D D  REM O TE- SU B SC RI B ER.
nprm One network port removed during 
upgrade
nrli Connect to machine 
 aborted - invalid 
machine nameChec k mac hine name on loc al and  
remote system by invoking  the Mac hine 
Profile sc reen.
nrli Connect to machine  aborted - invalid password Chec k p assword  on loc al and  remote 
system by invoking the 
System-Parameters Network sc reen.
nrli Connect to machine 
 aborted - 
permission deniedChec k d ial string .
nrli Connect to machine 
 aborted - (seize 
or dial failed)Chec k net-p ort status.
nrng Network machine (machine-name) 
has no address rangesAdminister the ad d ress rang es b y 
exec uting  the CHANGE MACHINE 
sc reen.
nsmb No voice space available to add 
new mailboxInform subsc rib ers to delete unnec essary 
messag es or greeting s. (You c an use the 
log in announc ement to d o this effec tively. 
Make the announc ement non-d ial 
throug h.) If you g et little resp onse, lower 
the retention time for old and  filed  
messag es on the c lass of servic e sc reens 
and  then exec ute. Run AUDIT 
MAILBOXES. Unused announc ements 
and  announc ement sets c an also be 
removed . Or you c an d ec rease the 
number of subsc ribers, or delete 
unnec essary remote sub sc rib ers.
nsua Full update requested but remote 
update permissions deniedTurn on permission.
ntrn Unable to read machine 
information for node 
Chec k remote mac hine form.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-9  
11
pafd System profile corrupt, Password 
Aging DISABLED!To turn on the feature, c hec k the entries 
for the PASSWORD AGING LIMITS
 field s 
o n  th e  C H A N GE SYSTEM-PARAM ETERS 
FEATURES sc reen.
pewd System profile corrupt, password 
warning DISABLED!To turn on the feature, c hec k the entries 
for the PASSWORD AGING LIMITS
 field s 
o n  th e  C H A N GE SYSTEM-PARAM ETERS 
FEATURES sc reen.
pglt Automated Attendant menu lost 
for all calls, extension 
Rerec ord  menu. (Automated  Attend ant 
not availab le.)
pglt Automated Attendant menu lost 
for out-of-hours calls, 
extension Rerec ord  menu. (Automated  Attend ant 
not availab le.)
pglt Automated Attendant menu lost 
for internal calls, extension 
Rerec ord  menu. (Automated  Attend ant 
not availab le.)
pglt Automated Attendant menu lost 
for external calls, extension 
Rerec ord  menu. (Automated  Attend ant 
not availab le.)
pglt Automated Attendant menu lost 
for busy calls, extension 
Rerec ord  menu. (Automated  Attend ant 
not availab le.)
pglt Automated Attendant menu lost 
for no-answer calls, extension 
Rerec ord  menu. (Automated  Attend ant 
not availab le.)
pglt Automated Attendant menu lost 
for unknown calls, extension 
Rerec ord  menu. (Automated  Attend ant 
not availab le.)
pglt Bulletin Board message lost for 
all calls, extension Rerec ord  Bulletin Board  announc ement. 
(Bulletin Board  not availab le.)
pglt Bulletin Board message lost for 
out-of-hours calls, extension 
Rerec ord  Bulletin Board  announc ement. 
(Bulletin Board  not availab le.)
pglt Bulletin Board message lost for 
internal calls, extension 
Rerec ord  Bulletin Board  announc ement. 
(Bulletin Board  not availab le.)
pglt Bulletin Board message lost for 
external calls, extension 
Rerec ord  Bulletin Board  announc ement. 
(Bulletin Board  not availab le.)
pglt Bulletin Board message lost for 
busy calls, extension Rerec ord  Bulletin Board  announc ement. 
(Bulletin Board  not availab le.)
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-10  
11
pglt Bulletin Board message lost for 
no-answer calls, extension 
Rerec ord  Bulletin Board  announc ement.
pglt Bulletin Board message lost for 
unknown calls, extension 
Rerec ord  Bulletin Board  announc ement. 
(Bulletin Board  not availab le.)
pglt Personal greeting lost for all 
calls, extension Chec k into this — Could  be an ind ic ation 
of toll fraud!
pglt Personal greeting lost for 
out-of-hours calls,extension 
Notify c alled extension (sub sc rib ers). 
They will have to rerec ord  g reeting.
pglt Personal greeting lost for 
internal calls, extension 
Notify sub sc rib ers.
pglt Personal greeting lost for 
external calls, extension 
Notify sub sc rib ers.
pglt Personal greeting lost for busy 
calls, extension Notify sub sc rib ers.
pglt Personal greeting lost for 
no-answer calls, extension 
Notify sub sc rib ers.
pglt Personal greeting lost for 
unknown calls, extension 
Notify sub sc rib ers.
pmad System profile corrupt, minimum 
password age DISABLED!To turn on the feature, c hec k the entries 
for the PASSWORD AGING LIMITS
 field s 
o n  th e  C H A N GE SYSTEM-PARAM ETERS 
FEATURES sc reen.
rest Restore failed
Try eac h of the following  in ord er until the 
restore suc c eeds:
 Retry the restore using  the RESTORE 
sc reen.
 Chang e the MO d isk.
 Call the RSC.
rest Restore passed
None
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-11  
11
rest Restore aborted
Try eac h of the following  in ord er until the 
restore suc c eeds:
 Retry the restore using  the RESTORE 
sc reen.
 Chang e the MO d isk.
 Call the RSC.
rest Unknown issue
Call the RSC.
rest Unknown release
Call the RSC.
rmtx Sending matrix  missing, 
default insertedAdminister send ing  restric tions by 
exec uting  the CHANGE 
SYSTEM-PARAMETERS 
SENDING-RESTRICTIONS sc reen.
rmtx Community  has illegal entry 
 in sending restriction 
matrixAdminister send ing  restric tions by 
exec uting  the CHANGE 
SYSTEM-PARAMETERS 
SENDING-RESTRICTIONS sc reen.
rmax Sending restriction matrix file 
is empty. Default records, which 
have all entries set to the 
value PERMIT, were insertedAdminister send ing  restric tions by 
exec uting  the CHANGE 
SYSTEM-PARAMETERS 
SENDING-RESTRICTIONS sc reen.
save Save failed 
Try eac h of the following  in ord er until the 
save suc c eed s:
 Retry the save using  the SAVE sc reen.
 Try the save with the initialize option.
 Chang e the MO d isk.
 Call the RSC.
save Save passed
None
save Save aborted
Try eac h of the following  in ord er until the 
save suc c eed s:
 Retry the save using  the SAVE sc reen.
 Try the save with the initialize option.
 Chang e the MO d isk.
 Call the RSC.
save Automated save weekly is 
disabledEnab le the automated  weekly save.
save Backup device added
None
save Removing backup device
None
save Volume label check failed
Run ad d  mo-d isk initialize c ommand
save Remove tape for rewind
None
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-12  
11
save Remove MO for initialize
None
sext Subscriber name has null 
extensionEnter the extension for the subsc rib er 
using  the CHANGE SUBSCRIBER sc reen.
sext Remote subscriber name has null 
extensionEnter the extension for the subsc rib er 
using  the CHANGE 
REMOTE-SUBSCRIBER sc reen.
spce Save failed: backup device full
The MO disk is full.The initialize option 
must b e used.
spce Automated save nightly causing 
rewindNone — Indic ates that p rior bac kup s are 
not ac c essib le and  are b eing overwritten.
spce Approaching end of backup device 
- room for  more automated 
save nightliesIf you want to keep  these b ac kup s, invoke 
REMOVE MO-DISK, rep lac e the MO d isk 
c urrently in the system, and  invoke ADD 
MO-DISK. 
spce Automated save nightly removing 
oldest backupIndic ates that the old est p revious b ac kup  
is b eing  removed  to make room for the 
c urrent save.
spce Automated save weeklies removing 
oldest backupIndic ates that the old est p revious b ac kup  
is b eing  removed  to make room for the 
c urrent save.
spwd System Password changed
None
sxltCharacters ‘to found more than 
onceChang e the switc h station/trunk name so 
that it does not c ontain the c harac ters to.
 Note:  Cap italizing  the t is suffic ient.
sxlt Name: ‘name () not 
unique. See Chang e one of the names assoc iated with 
extension1 or extension2 so they are 
uniq ue.
 Note:  The names may already b e 
uniq ue, b ut when the switc h sorts them for 
the d irec tory, they may end  up  looking the 
same.  When this happ ens, c hang e them 
ag ain to make them uniq ue.
sxlt Too many errors found, logging 
suspendedClean up switc h ad ministration flaws 
d esc rib ed  in previous log  entries, and try 
the switc h names aud it again.
sxlt Name  might contain ‘to 
If the station name on the switc h c ontains 
the c harac ters to, remove the c harac ters. 
 Note: Cap italizing  the t is suffic ient.  If the 
name d oes not c ontain to, no errors will 
oc c ur. But this messag e will b e log ged  
every time the aud it runs.
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