Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-9 Disk/MO Drive Replacement Procedures 
4
The only tool req uired  to remove the d isk d rive or the MO drive is either a 1/4-inc h 
nut d rive or a blad ed  flat-head  sc rewd river. To remove either the hard  d isk d rive 
or the MO d rive c omp lete the following  steps.
!WARNING:
Static  elec tric ity c an b e destruc tive to system p arts. Use an anti-static  wrist 
strap  whenever removing  or installing  a DEFINITY AUDIX System. Also use 
an anti-static  mat when taking  the system ap art to rep lac e storag e d evic es 
or circuit packs
1. Ensure that the c ustomer knows you will b e p owering  d own the system 
and  d isrupting  servic e. 
2. If it is not alread y shut d own, b ring the system to the shutd own state with 
the 
RESET SYSTEM SH U TD O WN sc reen. 
3. Carefully slid e the system from the switc h c arrier. Hand le with c are: the 
system weig hs 3.85 p ound s. 
4. Disc onnec t the p ower and  SCSI bus c ab les for the d rive b eing  rep lac ed  
from the c irc uit p ac k.
!CAUTION:
Do not remove the c ab les from the drive at this time. The c ab les should  not 
b e removed  from the drive until after the d rive has b een removed  from the 
TN568.
5. Turn the c irc uit p ac k over.
6. Remove the four sc rews that hold  the d rive to the c irc uit p ac k. There are 
eight sc rews on the b ac k of the c irc uit pac k. Selec t the four that sec ure 
the d rive you are removing . 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-10 Disk/MO Drive Replacement Procedures 
4
Figure 4-2. Removing Standoffs from Back of Circuit Pack
7. Plac e the c irc uit p ac k to the sid e.
8. Remove the SCSI bus c ab le and  p ower c ab le from the d rive.
9. Remove the four stand offs from the d rive.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-11 Disk/MO Drive Replacement Procedures 
4
To mount either d rive: 
1. Screw the four standoffs onto the new drive.
2. Alig n the c irc uit b oard  over the stand offs with the d rive in the c orrec t 
orientation. Insert the four sc rews that attac h the d rive to the c irc uit p ac k. 
For the MO drive, the slot for inserting  the MO d isk should  b e fac ing  the 
fac ep late. For the hard  d isk, the SCSI c onnec tion should  fac e the top  of 
the b oard  with the label read able. See Fig ure 4-1 for the p lac ement for the 
hard disk.
3. Turn the c irc uit p ac k over.
4. Attac h the SCSI b us c able and  p ower c ab le to the drive and  to the c irc uit 
p ac k. The SCSI bus c ab le should  b e attac hed  with the lab el fac ing  up . 
Ensure that the latc hes that sec ure the SCSI and  power c ab le c onnec tion 
to the c irc uit p ac k are loc ked .
5. See ‘‘Rep lac ing the Hard  Disk Drive’’ Chap ter 10 for instructions on using 
the Stand alone Utilities to initialize the new hard  d isk d rive and  c op y d ata 
to it.
Jumper Settings
The jump ers for the MO d rive are set at the fac tory and  c annot b e c hang ed . The 
hard  d isk d rive d oes not require any jumpers. Fig ure 4-3 shows the jump er 
loc ations on the hard  d isk d rive. There should  b e no jump ers at any of these 
loc ations. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-12 Disk/MO Drive Replacement Procedures 
4
Figure 4-3. Back View of Hard Disk Drive with Jumper locations
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Jumper
location
Jumper
location
Jumper
location 
						

							Voice, Control, and LAN Links 
5-1 Voice Port Problems 
5
DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
5
Voice, Control, and LAN Links
Voice Port Problems
Alarms ag ainst a voic e p ort will d isap p ear: 
nWhen the system is restarted  
nIf it b ec omes unad ministered 
nWhen it is busied out (this c auses a warning alarm whic h will end  when the 
port is 
released) 
nWhen error c ond itions stop  over a period  of time (“ leaky b uc ket” ) 
nWhen an automatic  test of the alarm c ond ition p asses 
nWhen a p riority test c all or C H A N G E VO IC E-G ROU P c ommand  is used  to c lear 
the alarm 
Refer to Ta b l e  5 - 1, Voic e Port Alarms and Rep air Proc ed ures, for a list of alarms 
and  rep air proc ed ures ad d ressed  to the voic e p orts. Perform d ashed  rep air 
ac tions one at a time until the p rob lem is resolved . Perform all numb ered  repair 
ac tions in order as shown. Alarms ap p ear in the 
D ISPL AY AL A RM S sc reen und er the 
resourc e typ e:
VOICE_PT 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-2 Voice Port Problems 
5
Table 5-1. Voice Port Alarms and Repair Procedures 
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
Unab le to restart 
Voic e Session 
ControllerMAJORVOICE_PT
The system automatic ally reinitializes the 
port. 1
VSC software 
manager fails to 
initializeMINORVOICE_PT
2
VSC p roc ess sanity 
failedMINORVOICE_PT
3
Switch port busied WARNINGVOICE_PT
Release the busied-out port on the 
switch.
4
Failed 
c onfig uration/test 
portMINORVOICE_PT
Verify the switc h translations. Refer to the 
Switc h Ad ministration manual.
5
No switc h line 
responseWA RN I N GVOICE_PT
Cod e 5 will resolve itself in10 minutes or 
less or will b ec ome a fault c od e 4
Verify the switc h translations. Refer to the 
Switc h Ad ministration manual.
6
Leave Word Calling  
not enab led  for a lineMINORVOICE_PT
1. Chec k the switc h translations to see 
if 
lwc -store and  lwc -c anc el are 
ad ministered on disp lay buttons 1 
and  2 resp ec tively for the line.
2. Run TEST PORT to see if the 
p roblem has b een resolved .
7
The AUDIX p ort 
(extension) is not 
listed  in, or d oes not 
matc h the switc h 
translations.MINORVOICE_PT
1. Compare the switc h and  system 
voic e port translations for a 
mismatc h. Matc h the two.
2. Exec ute the CHANGE 
VOICE-GROUP sc reen to c lear the 
alarm.
3. If the mismatc h is not fixed , 
translation faults will immed iately 
return. To verify the alarm is g one for 
other faults, plac e c alls to the system 
hunt g roup  numb er. To c yc le throug h 
the hunt g roup , plac e enoug h c alls 
to eq ual the memb ers of the hunt 
g roup (not the numb er of c alls 
ac c ord ing  to translated  p orts in the 
system voic e p ort translations).
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-3 Voice Port Problems 
5
Tab le 5-2, Vo i c e  Po r t  E r r o r s, lists the errors whic h, if exc eed ing  a c ertain 
threshold, may g enerate the listed  faults. They are log ged  in the 
D ISPL AY ERRO RS 
sc reen. Note that p seudonyms of listed error resourc es may ap p ear on the error 
log; these hid d en resourc es are listed  in p arenthesis with their related  resourc es. 
Refer to the list of ab b reviations for a d efinition of ab b reviations used  here.
8
Busy/Release 
problemMINORVOICE_PT
— Verify the switc h translations (Aux 
Work). Refer to the Switc h 
Ad ministration manual.
— Verify the p ort is not b usied  out on 
the switc h.
9
So ft w a re  
sync hronization 
problemMAJORVOICE_PT
— Release/Busyout the port.
— Restart the system.
10
Voic e Buffer c hannel 
p ost b ox timeoutMINORVOICE_PT
The system will reinitialize the p ort 
automatic ally.
11
Unab le to kill Voic e 
Session Proc essorMAJORVOICE_PT
Restart/reb oot the system.
97
Out-of-Servic e 
Resourc eWA RN I N GVOICE_PT
Ob jec t out of servic e b ec ause a 
nec essary resourc e is unavailab le. 
Repair the assoc iated resourc e to g et this 
object back into service.
98
Out-of-Servic e Craft WARNINGVOICE_PT
Ob jec t out of servic e d ue to busyout 
req uest. Release to put b ac k into servic e.
Table 5-2. Voice Port Errors 
Error
ResourceError
CodeDescription Fault
ResourceFault
Code
VOICE_PT 24
No switc h line response VOICE_PT 5
VOICE_PT 80
Initialization MP 148 aborted  (test for d ial tone) VOICE_PT 4
VOICE_PT 80
Initialization MP 148 failed  (test for dial tone) VOICE_PT 4
VOICE_PT 80
Initialization MP 22 aborted  (make p ost b ox for VB 
driver)VOICE_PT 0
Continued on next page
Table 5-1. Voice Port Alarms and Repair Procedures  — Continued
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-4 Voice Port Problems 
5
VOICE_PT 80
Initialization MP 24 aborted  (make p ost b ox for VSC)VOICE_PT 0
VOICE_PT 80
Initialization MP 29 aborted  (c all SD to c onfigure voic e 
port)VOICE_PT 4
VOICE_PT 80
Initialization MP 6 aborted  (c reate VSC p roc ess)VOICE_PT 1
VOICE_PT 80
Initialization MP 74 aborted  (c hec k sanity of VCS sanity)VOICE_PT 2
VOICE_PT 81
Diagnostic  MP 134 failed  (forc ib ly id les p ort)VOICE_PT 0
VOICE_PT 81
Diagnostic  MP 22 failed  (make p ost b ox for VB driver)VOICE_PT 0
VOICE_PT 81
Diagnostic  MP 23 failed  (remove p ost b ox for VB d river)VOICE_PT 0
VOICE_PT 81
Diagnostic  MP 24 failed  (make p ost b ox for VSC)VOICE_PT 0
VOICE_PT 81
Diagnostic  MP 25 failed  (remove p ost b ox for VSC)VOICE_PT 0
VOICE_PT 81
Diagnostic  MP 29 failed  (c all SD to c onfigure voic e p ort)VOICE_PT 4
VOICE_PT 81
Diagnostic  MP 28 failed  (c all SD to test voic e p ort)VOICE_PT 4
VOICE_PT 81
Diagnostic  MP 5 failed  (kill VSC p roc ess)VOICE_PT 11
VOICE_PT 81
Diagnostic  MP 6 failed  (c reate VSC p roc ess)VOICE_PT 1
VOICE_PT 81
Diagnostic  MP 74 failed  (c hec k sanity of VSC p roc ess)VOICE_PT 2
VOICE_PT 81
Initialization MP 22 failed  (make post b ox for VB d river)VOICE_PT 0
VOICE_PT 81
Initialization MP 24 failed  (make post b ox for VSC)VOICE_PT 0
VOICE_PT 81
Initialization MP 29 failed  (c all SD to c onfig ure voic e 
port)VOICE_PT 4
VOICE_PT 81
Initialization MP 6 failed  (c reate VSC proc ess)VOICE_PT 1
VOICE_PT 81
Initialization MP 74 failed  (c hec k sanity of VSC p roc ess)VOICE_PT 2
VOICE_PT 81
Long  Demand  seq uenc e MP 30 failed  (c all SD to test 
voic e p ort)VOICE_PT 4
VOICE_PT 81
OOS-R seq uenc e MP 23 failed  (remove post box for VB 
driver)VOICE_PT 0
VOICE_PT 81
OOS-R sequenc e MP 25 failed (remove post b ox for 
VSC )VOICE_PT 0
VOICE_PT 81
OOS-R sequenc e MP 5 failed (kill VSC p roc ess)VOICE_PT 0
VOICE_PT 81
Period ic  MP 74 failed  (c hec k sanity of VSC p roc ess)VOICE_PT 2
VOICE_PT 81
Release seq uenc e MP 74 failed  (c hec k sanity of VSC 
proc ess)VOICE_PT 2
VOICE_PT 81
Shutd own seq uenc e MP 23 failed  (remove p ost b ox for 
VB  d r i v e r )VOICE_PT 0
VOICE_PT 81
Shutd own seq uenc e MP 25 failed  (remove p ost b ox for 
VSC )VOICE_PT 0
Table 5-2. Voice Port Errors  — Continued
Error
ResourceError
CodeDescription Fault
ResourceFault
Code
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-5 Voice Port Problems 
5
Fi g u re  5 - 3, Te s t  P o r t  R e s u l t s, lists ind ividual tests and  p ass/fail/ab ort information 
that ap p ear on the sc reen when 
TEST PO RT is run, and  p ossib le rep air ac tions.
VOICE_PT 81
Shutd own seq uenc e MP 5 failed  (kill VSC proc ess)VOICE_PT 0
VOICE_PT 81
Diagnostic  MP 127 failed  (reb oot system)VOICE_PT 11
VOICE_PT 81
Diagnostic  MP 142 failed  (test dial tone seizure)VOICE_PT 4
VOICE_PT 98
Port busied out on switc hVOICE_PT 3
VOICE_PT 99
Port released  on switc hVOICE_PT 3
VOICE_PT 104
System and switc h translations differ VOICE_PT 7
VOICE_PT 105
System and switc h translations OK VOICE_PT 7
VOICE_PT 109
LWC not enab led  for a line VOICE_PT 6
VOICE_PT 112
VSC proc ess d ied VOICE_PT 1
VOICE_PT 114
VSC p ostb ox d ied  VOICE_PT 1
VOICE_PT 229
Unab le to b usy or release port VOICE_PT 8
VOICE_PT 282
VSC postb ox library ac c ess timeout VOICE_PT 10
VOICE_PT 8078
RCM to SD state sync  p rob lem VOICE_PT 9
Table 5-2. Voice Port Errors  — Continued
Error
ResourceError
CodeDescription Fault
ResourceFault
Code
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Voice, Control, and LAN Links 
5-6 Voice Port Problems 
5
Ta b l e  5 - 3 . Te s t  P o r t  R e s u l t s  
Test Name (Passed) (Failed) (Abort) Action
Te st  Vo i c e  
Po r tP Pa ss e d
 F See Admin Log See ad min log
A c annot alloc  
portSwitc h has ac tivated a port while 
AUDIX has b usied  them out. 
(Chec k with RSC)
A Port not 
busiedBusyout p ort, try ag ain
A Test ac tive Someone else testing? (Chec k 
with RSC)
A Cannot b usy 
portChec k switc h ad min for p ort
A Switc h names 
aud itPort in use for names aud it
A Port in use for 
MWIPort in use for lamp up dates
A Call ac tive on 
portBusyout p ort, try ag ain
F Port b usy on switc h Release p ort on switc h
F Aux-Work unreliable Chec k switc h translations for the 
port. Make sure the Aux-Work 
button is administered and  has 
the c orrec t hunt numb er.
F Invalid  p ort System error (c all RSC)
F Failed System error (c all RSC)
D-tone 
Seizure 
Te s t
(Control 
Link Only)P Pa ss e d
A No A lists System error (c all RSC)
A Port not 
busiedBusyout p ort, try ag ain
A c annot alloc  
portSomeone else testing? (c hec k 
with RSC)
F p ort ext failed System error (c all RSC)
F p ort not admin’d System error (c all RSC)
F c annot vb _init System error (c all RSC)
F c annot go offhook System error (c all RSC)
F No d ialtone present Chec k switc h translations, status, 
TD M
F c annot break 
dialtoneChec k switc h translations, status
Continued on next page