Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
TN568 Circuit Pack 
3-15 System Time 
3
Tab le 3-8, Sy st e m  Ti m e  Er ro rs, lists the errors log g ed in the D ISPLAY ERRORS sc reen. 
These errors may g enerate the ab ove alarms. 
Table 3-8. System Time Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
SYS_TIME 80
Initialization MP 53 ab orted (valid ates system time)SYS_TIME 0
SYS_TIME 81
Diag nostic  MP 31 failed (c hec ks switc h time ag ainst system 
clock)SYS_TIME 2
SYS_TIME 81
Diag nostic  MP 31 failed (c hec ks switc h time ag ainst system 
clock)SYS_TIME 3
SYS_TIME 81
Diag nostic  MP 85 failed (restart system in OA&M mode)SYS_TIME 0
SYS_TIME 81
Initialization MP 53 failed  (validates system time)SYS_TIME 0
SYS_TIME 81
Long  demand  seq uenc e MP 31 failed (c hec ks switc h time 
ag ainst system c loc k)SYS_TIME 2
SYS_TIME 81
Period ic  MP 31 failed (c hec ks switc h time ag ainst system 
clock)SYS_TIME 2
SYS_TIME 81
Short d emand seq uenc e MP 31 failed  (c hec ks switc h time 
ag ainst system c loc k)SYS_TIME 2
SYS_TIME 81
Sync hronize d emand MP 32 failed  (sync hronizes switc h time 
with system c loc k)SYS_TIME 2
SYS_TIME 244
c hang e switc h time-zone sc reen exec uted  SYS_TIME 3
SYS_TIME 245
Switc h c hang ed  its time SYS_TIME 3
SYS_TIME 246
g et_date() c all failed  SYS_TIME 1
SYS_TIME 247
get_date() call passed SYS_TIME 1 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
TN568 Circuit Pack 
3-16 TN568 Board Replacement 
3
TN568 Board Replacement
Follow the step s b elow to rep lac e the TN568. 
!WARNING:
Static  elec tric ity c an b e destruc tive to system p arts. Use an anti-static  wrist 
strap  whenever removing  or installing  a DEFINITY AUDIX System. Also use 
an anti-static  mat when taking  the system ap art to rep lac e the c irc uit p ac k 
or storag e d evic es.
1. Ensure that the c ustomer knows you will b e p owering  d own the system 
and  d isrupting  servic e. 
2. If it is not alread y shut d own, b ring the system to the shutd own state with 
the 
RESET SYSTEM SHUTDOWN sc reen, or the shutd own button on the fac ep late. 
See Ta b l e  1 - 4 in Chap ter 1 for the LED ind ic ation of when it is safe to p ull 
the b oard .
3. Unsnap  the sec uring latc h at the b ottom front of the system, and  swing  
downward.
4. Carefully slid e the DEFINITY AUDIX System from the switc h c arrier. 
Handle with c are: the system weig hs 3.85 p ound s.
5. If you need to rep lac e either of the d isk d rives on the TN568 b oard  see 
‘‘Disk/MO Drive Rep lac ement Proc ed ures’’ in Chap ter 4.
Rep lac e the TN568 using  the above step s in reverse order.  
						

							SCSI Devices 
4-1 Magneto-Optical Drive Problems 
4
DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
4
SCSI Devices
This c hapter lists errors and  alarms that may oc c ur to the MO d rive or hard  d isk 
d rive. Refer to the alarm log  tab le for rep air p roc ed ures and  to the error log  tab le 
to b etter und erstand  what eq uip ment errors will trig ger eac h alarm. 
Magneto-Optical Drive Problems
Errors that oc c ur d uring  normal MO-drive op eration are rec ord ed  in the system 
error log . 
Errors d etec ted  d uring  b ac kg round  tests are also rec ord ed in the system error 
log. These tests are exec uted  every hour. They: 
nDetermine if the d evic e is eq uip ped  
nDetermine if the d evic e is write-p rotec ted  (this p rob lem d oes not c ause an 
error) 
nVerify that the MO d rive is read y.
Note that the MO d rive c annot b e b usied  out.
Use the 
STATUS MO-DISK sc reen to d isp lay the c urrent status of the MO d rive and  
MO d isk, listed  b elow. Bring ing  up  this screen also invokes a SCSI self-
d iag nostic s test of the MO d isk drive and  MO d isk. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-2 Magneto-Optical Drive Problems 
4
Th e  STATUS MO-DISK c ommand  rep orts the following :
nif the MO d rive is eq uip p ed
nthe vend or
nthe model number
nthe vend or’s revision numb er
nif the MO d isk is eq uip p ed
nif the MO d isk is writing  enab led
nthe MO disk capacity
Refer to Ta b l e  4 - 1 for a list of alarms and  repair p roc ed ures ad d ressed  to the MO 
d rive. Perform rep air ac tions one at a time until the p roblem is solved . Alarms 
ap p ear in the 
D I SPL AY A L ARM S screen under the resource type:
UEQ
Uneq uipp ed
ISP
In Servic e Pend ing . The MO d isk may have just b een ad ded  to the system b ut 
initialization is not yet c omp lete.
OOS-D
Out Of Servic e d ue to insuffic ient translation information. This implies that the MO 
d isk is inserted  b ut has not yet been ad ded  with the 
ADD MO-DISK sc reen.
OOS-F
Out of Servic e d ue to a fault. The MO d rive shows an alarm against it.
OOS-T
Out of Servic e d ue to a test. An MO d rive test is running .
ISB
In Servic e Busy. The MO d rive is ac tive.
ISI
In Servic e Id le. The MO d isk has b een ad d ed and  is inac tive.
MO-DISK
Table 4-1. MO-DISK Alarms and Repair Procedures 
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
SC SI  M e d i u m  ( b l o c k  
read /write) failureMINORMO_DISK
— Remove the MO disk then add  
it again.
— Ad d  the MO d isk with the 
initialize op tion.
— Rep lac e the MO d isk.
— Rep lac e the MO d rive.
— Rep lac e the TN568.
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-3 Magneto-Optical Drive Problems 
4
Tab le 4-2 lists the MO d isk errors log g ed  in the D I SPL AY ERRO RS sc reen. These errors 
may g enerate the ab ove alarms. 
1
Hard ware (d evic e) 
Fa i lu r eMINORMO_DISK
— Test the MO d rive using the 
STATUS MO-DISK sc reen.
— Chec k the c ab les.
— Insert another MO d isk.
— Rep lac e the MO d rive.
— Rep lac e the TN568.
2
Bac kup Job  Failed WARNINGMO_DISK
— Run a manual b ac kup;
— Verify any other alarms for this 
resourc e typ e (MO_DISK).
— Verify that b ac kup s are 
enab led .
— Verify that there is sp ac e on the 
MO disk.
— Run the test MO-DISK 
c ommand .
3
Corrup t Filesystem WARNINGMO_DISK
— Remove and  then ad d  the MO 
disk using the REMOVE 
MO_DISK and  ADD MO-DISK 
INITIALIZE c ommand s.
— Rep lac e the MO d isk.
Table 4-2.  MO Disk Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
SCSI_MO 124
Rec overab le Disk Medium ErrorMO_DISK 0
SCSI_MO 125
Non-rec overab le Disk Med ium ErrorMO_DISK 0
SCSI_MO 126
Remove Disk Command  Exec utedMO_DISK 0
SCSI_MO 127
Disk Devic e ErrorMO_DISK 1
SCSI_MO 128
Disk Diag nostic s OK
Status MO-d iskMO_DISK 1
SCSI_MO 131
Diagnostic s failed  on the DriveMO_DISK 1
SCSI_MO 180
Bad  Disk LabelMO_DISK none
SCSI_MO 181
A Bac kup Job  FailedMO_DISK none
Ta b l e  4 - 1 .MO-DISK Alarms and Repair Procedures  — Continued
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-4 Magneto-Optical Drive Problems 
4
Ta b l e  4 - 3 lists the test MO tests, what is shown on the sc reen when they p ass, fail 
or ab ort, and  p ossib le rep air ac tions. 
SCSI_MO 182
A Bac kup Job  Retry FailedMO_DISK 2
SCSI_MO 185
Corrup t FilesystemMO_DISK 3
SCSI_MO 186
Filesystem okMO_DISK 3
SCSI_MO 195
A Bac kup Job  PassedMO_DISK 2
Ta b l e  4 - 3 . Te s t  M O  R e s u l t s
Te s t  N a m eTest Result 
(Passed) Test Result (Failed) Test Result (Abort) Action
Chec k MO 
filesystemP Passed
F Ad d  mo-d isk initAdd mo-disk
 with 
initialize op tion
A No mo-disk 
insertedPut an MO d isk in the 
MO-d rive.
A Ad d mo-disk in 
progWait until ad d  is d one. 
Chec k status mo-disk
 
until inservic e id le.
A Typ e is not Bac kup Remove g eneric  MO 
disk and put in backup 
MO d isk.
A Mo-d isk is write 
protChange write p rotec tion 
tab on MO disk.
A No sp ac e left Use a d ifferent MO d isk. 
The test c annot b e run 
on a full d isk.
A Mo-d isk in use Chec k status mo-disk
 
until inservic e id le
Table 4-2.  MO Disk Errors — Continued
Error
ResourceError
Code DescriptionFault
ResourceFault
Code 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-5 Magneto-Optical Drive Problems 
4
On-Site Task: MO Disk Replacement
The system ad ministrator is req uired  to rep lac e the MO d isk. 
Read /write MOP Passed
F Fa i le d
A Ad d mo-disk first Ad d mo-disk
A Ad d mo-disk in 
progWait until ad d  is d one. 
Chec k status mo-disk 
until inservic e id le.
A Typ e is not Bac kup Remove g eneric  MO 
disk and put in backup 
MO d isk.
A Mo-d isk is write 
protChange write p rotec tion 
tab on MO disk.
A No sp ac e left Use a d ifferent MO d isk. 
The test c annot b e run 
on a full d isk.
A Mo-d isk in use Chec k status mo-disk
 
until inservic e id le
Procedure
1. Enter remove MO-disk
 to unloc k and  unload  the MO d isk.
2. Remove the MO d isk from the d rive. Rep lac e it with a new MO d isk. 
3. Enter add MO-disk
. This c lears any existing  alarms, load s the MO 
d isk, and  ad d s the d efault volume lab el. Op tionally, the system 
administrator can add initialize
 to the add MO-disk
 c ommand . This 
will remove all d ata on the disk while retaining  the volume lab el.
Ta b l e  4 - 3 . Te s t  M O  R e s u l t s
Te s t  N a m eTest Result 
(Passed) Test Result (Failed) Test Result (Abort) Action 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-6 Hard Disk Problems 
4
Hard Disk Problems
Except for normal inline error detection, and periodic background tests, which 
oc c ur every 30 sec ond s, no tests are manually p erformed on the hard  d isk d rive 
using sc reens. The d isk drive c annot b e b usied  out. 
Use the 
STATUS DISK c ommand  to d isp lay the c urrent values of the d isk d rive, 
listed  b elow. Bring ing up  this sc reen will also invoke a d isk b ac kg round  test. 
Refer to Ta b l e  4 - 4, Disk Alarms and Repair Procedures, for a list of alarms and  
rep air p roc ed ures ad d ressed  to the d isk d rive. Alarms ap pear in the 
D ISPL AY 
ALARMS
 sc reen und er the resourc e typ e:
UEQ Unequipped
OOS-F Out Of Servic e Fault.  The d isk shows an alarm ag ainst it.
ISB In Servic e Busy. The d isk is ac tive.
DISK
Table 4-4. Disk Alarms and Repair Procedures
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0SC SI m e d i u m  
(block 
read/write) 
failure.MINORSCSI_HD— Look in the error log  for messages log ged  
against resourc e typ e DISK using  c odes 124 
or 
125 (these ind ic ate the same bloc k g iven in 
the field aux2
). Manually reassig n every suc h 
bloc k using  the Stand alone Utilities.
— If manual reassignment fails or bloc k errors 
reoc c ur, rep lac e the d isk and  restore g eneric  
and c ustomer d ata.
1Devic e 
(hard ware) 
failure.MAJORSCSI_HD— Test the disk b y invoking  the STATUS DISK 
sc reen.
— Chec k the c ab les to see that they are firmly 
inserted into the b oard  and  the disk d rive, and  
that there are no broken lead s.
— If d evic e errors still oc c ur, rep lac e the d isk 
drive. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-7 Hard Disk Problems 
4
Tab le 4-5, Disk Drive Errors, lists the errors logg ed in the D ISPL AY ERRO RS sc reen. 
These errors may g enerate the ab ove alarms. 
Table 4-5. Disk Drive Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
SCSI_HD 80
Initialization MP 57 ab orted (aud its d isk files)DISK 1
SCSI_HD 81
Diag nostic  MP 57 failed  (aud its d isk files)DISK 1
SCSI_HD 81
Initialization MP 57 failed  (audits disk files)DISK 1
SCSI_HD 81
Periodic  MP 57 failed  (aud its d isk files)DISK 1
SCSI_HD 124
Rec overab le d isk med ium error DISK 0
SCSI_HD 125
Non-rec overab le d isk medium error DISK 0
SCSI_HD 126
Remove d isk c ommand exec uted  DISK 0
SCSI_HD 127
Disk d evic e error DISK 1
SCSI_HD 128
Disk d iagnostic s OK (status d isk) DISK 1
SCSI_HD 131
Diag nostic s failed  on a d rive DISK 1 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
SCSI Devices 
4-8 Disk/MO Drive Replacement Procedures 
4
Disk/MO Drive Replacement 
Procedures
Refer to Fi g u re  4 -1, Sid e View of DEFINITY AUDIX System, when replacing the 
disk or MO drive.
Figure 4-1. Side View of DEFINITY AUDIX System
Emer Reset
Shutdown
ckdx568e LJK 020599
Hard disk drive
standoffs (4)Magneto-optical
disk drive
LEDs
Securing
latch
MO disk drive
standoffs (4) Hard drive
power cable
Hard drive
SCSI cable
MO
power cable
MO SCSI cableS
e
ag
a
te
MEDALISTMODEL
PAR
T NUMBER
CONFIGURA
TION LEVEL
SERIAL NUMBERST34520W
Hard disk
drive