Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							Audits, Shutdown Codes 
9-1 Audits 
9
DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
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Audits, Shutdown Codes
Audits
The aud its that automatic ally keep  the DEFINITY AUDIX System sane, c onsistent, 
and  c lean are alarmed  ac c ord ing to whether they are p erformed  nig htly or 
weekly. Table 9-1, Pe r io d i c  Au d i t s, lists the typ es of aud its that run d uring  system 
op eration. Most of the aud its c an also b e p erformed  on a demand  b asis as 
indicated below and described in Chap ter 1.
Table 9-1. Periodic Audits
AuditWhen Audit is
Automatically PerformedPerformed on
Demand?
Messag e Waiting Lamp Refresh Continuously No
Names Weekly Yes
Voic e File Sund ay night Yes
Switc h Translations Nig htly Yes
Switc h Names Weekly Yes
Maintenanc e Log Chec ks Weekly Yes
Network Data Weekly Yes
Site Data Copy Nig htly No
Subsc riber Data Nig htly Yes
Subsc riber Mailb ox Nig htly Yes
Mailing Lists Nig htly Yes
Personal Direc tories Sund ay night Yes 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Audits, Shutdown Codes 
9-2 Audits 
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When the system is op erating normally, d emand  aud its need not be run. Only the 
RSC would  run an aud it should  the system c rash, or to ob serve p rob lems 
c onc erning  voic e spac e, filesystem threshold s, remote messag e add ressing , 
sub sc rib er log in diffic ulties, and  so forth. Note in Ta b l e  9 - 2 that it would  b e 
p ermissib le for the c ustomer to run Selec ted  Aud its in an attemp t to c lear an 
alarm. 
Re f e r  t o  Ta b l e  9 - 2 for a list of alarms and repair proc ed ures ad d ressed  to aud its. 
Perform eac h d ashed  step  one at a time until the p rob lem is resolved . Alarms 
ap p ear in the 
D I SPL AY A L ARM S sc reen und er the resourc e typ e: 
AUDIT
Table 9-2. Audit Alarms 
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
0
Nig htly aud it 
failedMINORNIGHT_AUD
— Resolved  if the next nig htly g eneral 
aud it p asses
— Ru n  RESET SYSTEM REB OO T a t th e  
next c onvenient time. Be prep ared  to 
restore from g eneric  or b ac kup  d isk if 
the 
g eneric  restore or restore b ac kup 
alarms are raised .
— If this alarm is raised  d uring  the next 
nightly audit, alert the RSC.
1
Delivery data 
audit failedMINORNIGHT_AUD
or 
WEEKLY _AUD— Resolved  if the next nig htly d elivery 
d ata audit p asses
— Run AUDIT MAILING-LISTS.
— If this alarm remains, alert the RSC.
2
Switc h names 
audit failedMINORNIGHT_AUD
— Resolved  if the next nig htly 
switc h-names aud it p asses
— Run AUDIT SWITCH-NAMES.
— If this alarm remains, alert the RSC.
3
Messag e waiting  
audit failedMINORNIGHT_AUD
— Resolved  if the next nig htly message 
waiting  aud it p asses
— Ru n  RESET SYSTEM RESTART a t  t h e  
next c onvenient time. Be prep ared  to 
restore from g eneric  or b ac kup  d isks if 
the 
g eneric  restore or restore b ac kup 
alarms are raised .
— If this alarm is raised  d uring  the next 
nightly audit, alert the RSC.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Audits, Shutdown Codes 
9-3 Audits 
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4
Switc h translation 
audit failedMINORNIGHT_AUD
or 
WEEKLY _AUDResolved  if the next nightly switc h 
translation aud it passes. Run audit switc h 
translations.
5
MaiIb ox aud it 
failedMINORNIGHT _AUD 
or 
WEEKLY_AUD— Resolved  if the next nig htly aud it 
p asses
— Run aud it mailboxes.
— If the alarm remains, alert the RSC.
6
Network d ata 
audit failedMINORNIGHT_AUD
or 
WEEKLY_ AUD— Resolved  if next nig htly network d ate 
aud it p asses
— Run AUDIT NETWORK.DATA
— If the alarm remains, alert the RSC.
7
Delivery Manag er
Network d ata 
audit failedMINORWEEKLY _AUD
— Resolved  if next weekly DM network 
d ata audit p asses
— Run AUDIT NETWORK DATA
— If the alarm remains, alert the RSC.
8
Weekly aud it 
failedMINORWEEKLY _AUD
— Resolved  if next weekly general aud it 
p asses
— Ru n  RESET SYSTEM REB OO T a t n e xt  
c onvenient time. Be p repared to restart 
from g eneric  or bac kup d isks if the 
g eneric  restart or restore backup 
op tions are raised .
— If this alarm is raised  d uring  next 
weekly aud it, alert the RSC.
9
Maintenanc e logs 
audit failedMINORWEEKLY _AUD
— Resolved  if the next weekly 
maintenanc e log s aud it passes
— Run aud it maintenanc e logs at the next 
c onvenient time. Be p repared  to restore 
from g eneric  or bac kup d isks if the 
g eneric  restore or restore b ac kup  
alarms are raised
— If this alarm is raised  d uring  the next 
weekly aud it, alert the RSC.
Table 9-2. Audit Alarms  — Continued
Fault
CodeFault
DescriptionAlarm
LevelError Log
ResourceRepair
Action
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Audits, Shutdown Codes 
9-4 Audits 
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Tab le 9-3, Audit Errors, lists the errors that may trig ger the ab ove alarms. 
Table 9-3. Audit Errors
Error
ResourceError
Code DescriptionFault
ResourceFault
Code
NIGHT_AUD 81
Sc hed uled  MP 39 failed (g et names d irec tory from 
switc h)AUDIT 2
NIGHT_AUD 81
Sc hed uled  MP 40 failed (aud it messag e waiting 
ind ic ators)AUDIT 3
NIGHT_AUD 81
Sc hed uled  MP 41 failed (aud it d elivery queues)AUDIT 1
NIGHT_AUD 81
Sc hed uled  MP 45 failed (p erform nightly audits)AUDIT 0
NIGHT_AUD 81
Sc hed uled  MP 79 failed (aud it SD switc h 
translations)AUDIT 4
NIGHT_AUD 81
Sc hed uled  MP 80 failed (aud it sub sc rib er mailb ox 
data)AUDIT 5
NIGHT_AUD 81
Sc hed uled  MP 81 failed (aud it network data)AUDIT 6
WEEKLY_AUD 81
Sc hed uled  MP 41 failed (aud it d elivery queues)AUDIT 1
WEEKLY_AUD 81
Sc hed uled  MP 42 failed (aud it logs)AUDIT 9
WEEKLY_AUD 81
Sc hed uled  MP 52 failed (p erform weekly aud its)AUDIT 8
WEEKLY_AUD 81
Sc hed uled  MP 79 failed (aud it SD switc h 
translations)AUDIT 4
WEEKLY_AUD 81
Sc hed uled  MP 80 failed (aud it sub sc rib er mailb ox 
data)AUDIT 5
WEEKLY_AUD 81
Sc hed uled  MP 82 failed (aud it DM c op ies of 
mac hine translations)AUDIT 7
WEEKLY_AUD 81
Sc hed uled  MP 81 failed (aud it network data)AUDIT 6 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Audits, Shutdown Codes 
9-5 Audits 
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Tab le 9-4, Demand  Aud it Test Results, lists d emand  aud its, ind ivid ual tests that 
are p erformed, and  any ac tions that need to b e p erformed . 
NOTE:
A d emand  aud it and the TEST MO func tion c annot b e run at the same time. 
Table 9-4. Demand Audit Test Results
Te s t  N a m eTe s t  
Result 
(Passed) Test Result (Failed)Test Result 
(Aborted) Action
Aud it Mailb oxes P Passed
F Fa il e d
A Ab ortedSystem error (c all RSC)
Ab orted  b y user Aud it Mailb ox Data
Aud it Mail Lists
Aud it Delivery Data
Aud it Log s
Aud it Voic e Names
Aud it Mac hine Translation
Aud it Personal Direc tories
Aud it Subsc ribers
Aud it Network TranslationsP Pa sse d
A Ab orted Ab orted  b y user
F Failed Try aud it subsc riber and  
run again. If failure still 
occurs, call RSC.
Disp lay Set
Only
Aud it Switc h NamesP Pa sse d
A Ab orted Ab orted  b y user
A No p ort avail Try ag ain later
F Failed See ad min log
F Aud it is b usy System error (c all RSC)
F Int. aud it error #2 System error (c all RSC)
Aud it Switc h TranslationsP Pa sse d
A Ab orted Ab orted  b y user
F Fa il e dSystem error—try again 
later.  If failure oc c urs 
ag ain, c all RSC.
Aud it Voic e FilesP Pa sse d
A Ab orted Ab orted  b y user
F Failed System error (c all RSC) 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Audits, Shutdown Codes 
9-6 Shutdown Codes 
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Shutdown Codes
Fault c od es are g enerated  from the DEFINITY AUDIX System flashware 
whenever the system shuts d own and  goes into firmware mod e. These c odes 
ap p ear automatic ally on the loc al and/or remote maintenanc e terminal. 
Whenever the DEFINITY AUDIX System reinitializes, the c od es will ap p ear in the 
event log . Ta b l e  9 - 5, System Shutd own Cod es, lists these faults and  p ossib le 
rep air ac tions. 
Table 9-5. System Shutdown Codes 
Fault
CodeFault
DescriptionAlarm
LevelCause/Repair
Action
f020
MFB 386 shuts d own 
when the fac ep late 
SHUTDOWN b utton is 
p ressedNoneNormal — no ac tion
f021
MFB 386 firmware 
c ommand menu 
shutd own c ommandNone Normal — no ac tion
f022
MFB 386 firmware shuts 
d own in reac tion to 
NVRAM fw_b t_c tl 
B O O T_C TL _STA Y_D O WNNone No ac tion
f023
MFB 386 firmware shuts 
d own in reac tion to 
NVRAM fw_b t_c tl 
B O O T_C TL _E_SH U TNone Could  b e c aused  b y hard  d isk, MO d isk, or TN568. 
Determine rep air ac tion from the LCD shutd own c ode.
— d8FF — Do upgrade.
— d 211 — Restore from generic .
f024
Power failure None The problem is with the switc h p ower.
f025
Shutdown when voltage 
g oes out of rangeNone Carrier voltag e is b ad.
f026
Shutdown when sensor 
g oes out of rangeNone The system is too hot.  Chec k the airflow around  the board 
and  the fans.
f027
Shutdown when FAC b oot 
timer exp iresNone — Reboot the system. 
— If the p rob lem reoc c urs, reinstall the generic  software. 
— If the p rob lem still p ersists, replac e the TN568.
f028
Shutdown on the SAKI 
interrup t.None Indic ates that the switc h reset the board. Reb oot the 
system. If this hap pens three c onsec utive times, rep lac e 
the TN568.
f029
Shutdown when b oot 
load er aborts b ac k to 
firmwareNone Chec k 
sc si status from firmware c ommand  mod e. If the 
d isk is not Luc ent-c ertified , the c ustomer must p urc hase a 
Luc ent-c ertified  d isk.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Audits, Shutdown Codes 
9-7 Shutdown Codes 
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f02a
Shutdown from software Major Look at the old  shutd own reason on the maintenanc e 
terminal. The only c odes need ing  rep air ac tions are:
d a01 — Restore from generic .
d 7xx — Failed  installation. Attemp t reinstallation.
f02b
Software system error Major Contac t Luc ent servic es
f050
15 c onsec utive disk 
failures or system failed  to 
b oot from d iskMAJOR 1. Chec k b oard — If MFB d iagnostic s fail:
— Replac e the b oard.
2. Chec k d isk/software — Attemp t an automatic  b oot:
a. If you g et a bad  b oot load er messag e, the d isk is 
OK b ut software is b ad :
— Reinstall from generic  MO d isk and restore b ac kups.
b . If you get a Disk 0 not present or not read y 
messag e, the d isk c ould  not b e ac c essed ;  the 
p rob lem is either the d isk d rive or SCSI:
— Attemp t a manual b oot from 
backup d isk 
c . If b oot from bac kup disk fails with a b ad  MO disk 
messag e, the MO d rive is ac c essib le and  the 
SCSI bus is OK; the troub le is prob ab ly with the 
d isk:
— Chec k the d isk drive c ab ling. If OK, rep lac e the disk.
d . If the b oot from b ac kup  MO disk fails (e.g ., failed  
manual b oot), the SCSI b us is not working  and 
the d isk is prob ab ly OK.
— Chec k the SCSI c abling .
e. If the c ab ling  looks OK:
— Rep lac e the SCSI c ab le, and  the TN568, in that 
ord er.
f051
System failed to b oot from 
MO diskMAJOR Verify that a MO d isk is in the d rive. Verify that the MO d isk 
is a valid  b ootab le one. Replac e the g eneric  MO d isk. 
Chec k the SCSI c ab ling . If the system still d oes not b oot, 
rep lac e the MO-d rive.
f052
Bad  SCSI bus MAJOR This c ould b e any numb er of p rob lems. Chec k the 
following : c ab les between the TN568, the d isk d rive, and  
the MO-drive.
f053
Manual b oot failed None Verify that all p arameters g iven to the manual b oot were 
c orrec t. If they were, invoke an automatic  b oot. If this fails, 
rep lac e the TN568.
Table 9-5. System Shutdown Codes  — Continued
Fault
CodeFault
DescriptionAlarm
LevelCause/Repair
Action
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Audits, Shutdown Codes 
9-8 Shutdown Codes 
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f054
Bad disk drive or SCSI 
c onnec tionMAJOR— Chec k the SCSI c abling .
— Rep lac e the hard  disk, SCSI c ab le, and  the TN568, in 
that ord er.
f055
Bad  load er/p artition or 
b oot c ontrolMAJOR Reinstall from g eneric  MO disk and  restore b ac kups.
f058
Cannot boot from a write-
p rotec ted  disk.None — Chec k the SCSI c abling  to the hard d isk.
— Rep lac e the hard d isk.
f059
Cannot boot from a write-
protected MO cartridgeNone Tog g le the write-p rotec t tab  so the MO is writable.
f05A
Wrong  MO d rive 
op tions/c onfig urationNone Replac e MO drive
f060
Core hardware b ad MAJOR
Verify that all p arameters g iven to the manual b oot were 
c orrec t. If they were, invoke an automatic  b oot. If this fails, 
rep lac e the TN568. f070
Shutdown on unexp ec ted 
sanity 
non-maskab le-interrup tMAJOR
f072
Unexp ec ted  p arity 
non-maskab le-interrup tMAJOR
f073
Unexp ec ted  b us timeout 
non-maskab le-interrup tMAJOR
f074
Unexp ec ted  hog 
non-maskab le-interrup tMAJOR
f076
Unexp ec ted  shutd own 
non-maskab le-interrup tMAJOR
f078
Unexp ec ted  386 vec tor MAJOR
f079
Unused  386 vec tor MAJOR
Table 9-5. System Shutdown Codes  — Continued
Fault
CodeFault
DescriptionAlarm
LevelCause/Repair
Action
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							Utilities, On-Site Diagnosis 
10-1 Standalone Utilities 
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DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
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Utilities, On-Site Diagnosis
This c hapter d esc rib es the utilities p rovid ed  for the DEFINITY AUDIX System. 
Note that most of the utility p roc ed ures should  b e d one b y the on-site tec hnic ian 
and  not attemp ted  b y the c ustomer. 
Standalone Utilities
Stored  on the g eneric  MO d isk, the Stand alone Utilities are used  when the 
system will not b oot to the OA&M state or when the system req uests it. This may 
b e c aused  b y a d isk c rash, a sud d en p ower loss when essential filesystems are 
not saved, or b y d amaged  or c orrup ted  filesystems, p artition map s or d isk 
b ootstrap  p rog rams. The system must b e in an error shutd own or maintenanc e 
shutd own state to ac c ess the Stand alone Utilities. 
Tab le 10-1, lists the options that are provided:  
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-2 Standalone Utilities 
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Table 10-1. Standalone Utilities Options 
Option Description
Exit Exits from the utilities b ac k to firmware mode.
Initialize Disk
(5 sec ond s)
nCreates a valid  d isk boot bloc k and  writes it to the d isk
nBuild s a d efault p artition map  and  writes it to the d isk
Mod ify Partition Map  
(5 sec ond s)
This selec tion bring s up  a sec ond  level of 
menu op tions. These options are lists in the 
Desc rip tions c olumn.— Return to Main Menu.
— Create Default Partition Map.
— Ad d  a Sing le Partition.
— Remove a Sing le Partition.
— Inc rease a Sing le Partition (Note that the 
root filesystem 
c annot b e split over a frag mented  partition).
— Disp lay Current Partition Map (Shows values of p artition 
map  c urrently in memory).
Cop y Generic  Partitions
(8 minutes)
nCreates a c orrec t b oot b loc k if one d oes not alread y exist
nVerifies the partition map . If one exists but has insuffic ient 
sp ac e, c ertain p artitions will b e inc reased if p ossib le.
nCop ies the b oot p rog ram and  b asic  p artitions to disk, 
then reb oots the system
Ad d itional Command s
This selec tion bring s up  the following sec ond  
level of menu options.
0. Return To Main Menu
(2 minutes)
1. Display MO Disk Volume Lab el(10 sec onds)Shows the c ontents of the volume lab el on the MO d isk that 
was b ooted  from.
2. Reassig n Bad  Bloc ks
(5 seconds)
Send s a SCSI reassig n b loc ks c ommand  to the d isk for a 
sp ec ified  bloc k. Will reassig n a sing le b loc k at a time, and 
attemp ts to save d ata.
3. Format Disk
(30 minutes)
Formats the d isk.
4. Disk I/O Tests
(1 sec ond)Runs a d isk test on the d isk. The numb er of iterations c an b e 
sp ec ified . The non-d estruc tive mode read s the d isk. The 
d estruc tive mode writes and read s an ac tive disk. The four 
c hoic es are:
Quic k Test — reads one bloc k
Read Test — reads% of disk requested
Write-Read-Verify Test — read s, writes and  verifies% of d isk 
sp ec ified  (overwrites existing d ata on d isk)
Quit — returns to main menu.
5. Copy Boot Prog ram Only
(15 sec onds)Reads the d isk b oot p rogram from the MO disk and  c opies it 
to the hard d isk. If it c annot find  the d isk b oot p rog ram, read 
the MO d isk, or write the d isk, it will fail.
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