Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-9 Remote Machine Test 
6
Tab le 6-9 shows the sc reen d isp lays of a normal mod e 2 d ata c all:
Table 6-9. Screen Displays of Normal Mode 2 Data Call
Test Machine Screen State Description
R Running Test Call Exec uted
R Starting Test Call Starting
R Seizing Test Call Seizing  an AUDIX network port to p lac e the d ata 
call
R Dialing DEFINITY AUDIX network port dialing  the loc al DCP d ata 
module extension (data mod ule either an ADU or 7400A)
R Connec ting   DEFINITY AUDIX network port c onnec ting  to loc al DCP 
data module
R Starting DSP DEFINITY AUDIX network port c onnec ted to DCP d ata 
module and  estab lishing RS232 c onnec tion to modem
R Dialing  ATDT9,555¼
DEFINITY AUDIX software ac tivating  the loc al modem to 
d ial the remote modem using the AT d ial c ommand
R Connec ted Loc al and remote mod ems c onnec ted
R Sending  Break DEFINITY AUDIX software sending  BREAK c harac ter to 
ac tivate the DIAL: p romp t on the remote DCP data 
module
R Dialing  12345 DEFINITY AUDIX software d ialing  the remote DEFINITY 
AUDIX networking p ort
R Ring ing Ring ing  d etec ted  on remote DEFINITY AUDIX networking  
port
R Answered Remote DEFINITY AUDIX networking  p ort answered , 
c ompleting the end  to end c onnec tion
R Starting Data Link The loc al and  remote DEFINITY AUDIX exc hange 
mac hine name and  password  information
R Sending  Test File  Mac hine and  password  information verified  and test file 
transmitted
P Test Done-Pass Test Call Suc c eed ed 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-10 Remote Machine Test 
6
Tab le 6-10 shows errors that are d isp layed  in the Most Rec ent Test Result field  for 
an unsuc c essful test c all.
Table 6-10. Error Displays
Test Machine Screen State Description
F Seizing-Fail Could not seize the networking port
F Seizing -Busy Network p ort is not IDLE or is b usied  out
F Seizing -Efail Could  not seize the networking  p ort
F Seizing -Abort While seizing  the p ort, the p ort is b usied  out
F Dialing -NoansF Networking  c all not answered  on remote
F Dialing -Busy Received  b usy tone
F Dialing -Denied Rec eived  interc ep t tone
F Dialing -Reord er Rec eived  reord er tone
F Dialing -Tmout Got timeout on d ialing the port
F Dialing -Disc onnec t Rec eived  d isc onnec t messag e while d ialing
F Dialing-Abort While dialing the port, the port is busied out
F Dialing -Fail Dialing  failed  for unknown reason
F Connec ted -NoansT Call was answered , b ut d id  not rec eive 
mod em answer tone
F Connec ted -Tmout Call was c onnec ted , but timed  out b efore an 
exp ec ted  result or state oc c urred
F Connec ted -Fail Exp ec ted  c onnec tion or result failed  to oc c ur.
(Chec k ad ministration log  for more 
information)
F Connec ted -Busy Call rec eived  b usy tone
F Connec ted -Rejec t Inc orrec t p assword
F Connec ted -Abort While c onnec ting  to networking  p ort, the p ort 
is b usied  out
F File Transfer-Fail Connec tion d rop p ed  d uring  transfer 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-11 Remote Machine Test 
6
Tab le 6-11 lists the failure error message for Mod e 2 Test Calls. In the Most 
RecentTest Result 
c olumn (from the TEST MACHINE form) it shows the last 
c omp leted  step  in the c all p rior to the failure. It also shows the p ossib le prob lem 
and  a list of c orrec tive ac tions.
Table 6-11. Error Messages for Mode 2 
Most Recent Test 
Result (Last Step that 
Completed)Most Recent Test Result 
(Failure) Possible Problem Corrective Action
None F Seizing -Fail AUDIX outg oing  
networking  port hungBusy out and  test networking  port.
R Seizing -Pass F Dialing -Tmout 1. Hard ware p rob lem 
with 7400A
2. Loc al 7400A 
interfac e set to AT 
c ommand  (7400A 
may b e set to 
fac tory d efaults).
3. Loc al mod em not 
ad ministered 
c orrec tly. (Mod em 
may b e set to 
fac tory d efaults).
4. Loc al mod em 
turned  off1. Run self-test on the 7400A. 
Rep lac e if test fails.
2. Chang e interfac e to keyb oard  
d ial and  set options on 7400A.
3. Chang e mod em to c orrec t 
op tion setting s.
4. Chec k modem.
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-12 Remote Machine Test 
6
R Seizing -Pass F Dialing -NoansF Modular c ord  on 7400A 
or ADU p lugg ed  into the 
wrong mod ular jac k on 
the b ac k of the d evic eChec k the c ord and  p lug  into the 
Line mod ular jac k.
Cab le b etween 
7400A/ADU and Mod em 
unp lug ged  or b ad . Auto 
answer not administered  
on the ADU.Chec k c ab le.
ADU or 7400A failed Run test data 
 on switc h. Test 
7400A d ata module from front panel.
ADU or 7400A not wired 
correctlyRun test data 
 on the switc h. 
Chec k wiring .
Auto answer turned  off 
on the 7400AChang e Front Panel setting to Auto 
Answer
Auto answer not 
ad ministered  on the 
ADU.Chec k switc h administration
ADU or 7400A Busied  
out on switc hRelease b usy d ata module
Modem Turned  off or 
badChec k Mod em. Run self test on 
modem from front p anel
Data Terminal Read y not 
set on Mod em (DTR lig ht 
off)Chec k the mod em c onfig uration from 
front p anel. DTR ACTION should b e 
set to Stnd rd _RS232 and  LSD 
Control should b e set to 
WinkWhenDisc . These setting are 
und er the DTE_Interfac e 
c onfiguration heading .
Ta b l e  6 - 1 1 .Error Messages for Mode 2  — Continued
Most Recent Test 
Result (Last Step that 
Completed)Most Recent Test Result 
(Failure) Possible Problem Corrective Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-13 Remote Machine Test 
6
R  Starting-DCP  F  Connec ted-Ehup 1. The first extension in 
the d ial string is the 
mod em or mod em 
hunt g roup  
extension instead  of 
the DCP d ata 
mod ules/hunt group  
extension.1. Correc t d ial string .
2. The first extension in 
the d ial string is 
inc orrec t, but the 
c all is being  
answered  with data 
tone2. Correc t the d ial string .
R Dialing  ATDT9,555… F Connec ted-
Ti m o u tADU bad or 
manufac tured  p rior to 
10/94Replac e ADU.
R Dialing  Atdt9,555… F Connec ted-NoansT Up p er and lower c ase 
c harac ters in the AT 
c ommand  stringChang e the ATDT to either all upp er 
c ase or all lower c ase c harac ters.
R Dialing  adtd 9,555… F Connec ted-Tmout. Typing  error in the atdt
 
c ommandCorrec t d ial string.
Ta b l e  6 - 1 1 .Error Messages for Mode 2  — Continued
Most Recent Test 
Result (Last Step that 
Completed)Most Recent Test Result 
(Failure) Possible Problem Corrective Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-14 Remote Machine Test 
6
R Dialing  atd t9,555… F Connec ted-Ehup No outg oing  trunks 
availab leTry test c all ag ain
Inc orrec t or wrong  
telephone numb er in dial 
stringCorrec t d ial string
Modular line c ord 
p lugg ed  into the wrong  
jac k on bac k of mod emPlug cord into correct jack
Modem analog  line not 
c onnec ted  or wired  
correctlyAdminister modem
Remote mod em not 
answering1. Chec k if remote mod em turned  
on or c onnec ted
2. Chec k if remote mod em has 
Auto Answer on
3. Chec k if remote mod em has 
DTR light on and  mod em is 
c onfig ured  c orrec tly.
4. Chec k if remote modem c able is 
p lug g ed  into ADU/7400A or 
cable is bad
5. Chec k if Keyb oard Dial is set on 
the remote ADU. On switc h SAT 
terminal do a change data 

. 
6. Chec k if remote 7400A set to AT 
c ommand  mod e. Chang e from 
front panel.
7. Chec k if remote 7400A/ADU/ 
modem’s modular cords are 
plugged into correct jacks.
Ta b l e  6 - 1 1 .Error Messages for Mode 2  — Continued
Most Recent Test 
Result (Last Step that 
Completed)Most Recent Test Result 
(Failure) Possible Problem Corrective Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-15 Remote Machine Test 
6
R Sending  BREAK 1. F Connec ted -Fail 1. The atd t telep hone 
numb er c ontains the 
numb er for the 
remote DCP d ata 
mod ule/hunt group 
or the DEFINITY 
AUDIX networking  
p ort/hunt g roup  
instead of the 
remote mod em/hunt 
g roup .
2. Remote ADU or 
7400A has multiple 
sp eed s set.
3. Remote 7400A 
Interfac e is set to 
Answer Only
4. Remote 7400A or 
ADU b usied  out on 
switc h
5. Remote ADU or 
7400A line 
unp lug g ed  or wired  
wrong
6. Remote 7400A 
b usied out from 
front p anel
7. Remote ADU or 
7400A hard ware 
bad1. Correc t numb er
2. Chang e so only the one sp eed  
is set
3. Chang e 7400A Interfac e from 
front panel
4. Release b usy the 7400A/ADU
5. Chec k wiring
6. Release b usy
7. Test ADU and  7400A from 
switc h SAT and  selftest on 
7400A
Ta b l e  6 - 1 1 .Error Messages for Mode 2  — Continued
Most Recent Test 
Result (Last Step that 
Completed)Most Recent Test Result 
(Failure) Possible Problem Corrective Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-16 Remote Machine Test 
6
R Sending  BREAK F Connec ted-Ehup 1. Remote 7400A and  
remote AUDIX 
networking  p ort still
ac tive after previous 
call dropped 
(remote mod em 
d isc onnec ted from 
trunk)
2. Parity not set to 
SPACE on the 
remote 7400A or 
ADU
3. Remote 7400A 
failure
4. Remote 7400A set 
for wrong  sp eed1. Chec k if the remote 7400A DTR 
Lead  setting  is IGNORE. 
Chang e to FOLLOW und er the 
set op tions on the front panel
2. Chang e Parity setting. Parity is 
set on the front panel for the 
7400A (Chang e Options) and on 
the switc h SAT terminal for the 
ADU
3. Run 7400A self-test c ommand .
4. Chang e to c orrec t sp eed  setting
R Dialing  12345 F Connec ted-Ehup Transmission sp eed  set 
in the remote AUDIX 
sc reen (add /c hange 
mac hine < mac hine 
name> ) d iffers from the 
sp eed  set on the 
modems and 
7400A/ADUChang e to c orrec t speed setting s.
R Dialing  12345 F Connec ted-NoansT or 
Connec ted -Tmout1.The “ B”  b reak 
c ommand  left out of 
the d ial string
2. The remote AUDIX 
network port/hung  
g roup extension is 
inc orrec t b ut the 
extension is valid  on 
the remote switc h1. Chang e d ial string
2. Chang e d ial string
R Dialing  B²
1234 F Connec ted-NoansT or 
F Connec ted-TmoutMissing  d oub le q uotes 
b etween the wait 
c ommand  and  the break 
c ommand  (²
W²
B²
). 
AUDIX is trying  to d ial 
the B.Chang e dial string
Ta b l e  6 - 1 1 .Error Messages for Mode 2  — Continued
Most Recent Test 
Result (Last Step that 
Completed)Most Recent Test Result 
(Failure) Possible Problem Corrective Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-17 Remote Machine Test 
6
R Dialing  12345 F Connec ted-Busy 1. ac tive on another 
c all.
2. Remote AUDIX 
Network port(s)hunt 
g roup ad ministered 
on Switc h, but the 
network pors are not 
ad ministered on the 
remote AUDIX. 
3. Remote ADUIX 
Network port(s) 
b usied out on 
switc h1. Wait and try again.
2. Chec k the networking  
ad ministration on AUDIX.
3. Release b usy.
R Dialing  12345
R Ri n g i n gF Connec ted-Ehup Remote AUDIX is d own 
or Reb ootingWait and  try c all ag ain.
R Dialing  12345 F Connec ted-Denied F Connec ted-Busy
1. Remote AUDIX 
network port/hunt 
g roup extension 
inc orrec t and  
d ialing  an invalid 
extension on remote 
switc h.
2. Remote AUDIX 
p ort/hunt g roup  
extension not 
ad ministered on 
remote switc h
3. Remote ADU bad or 
manufac tured 
b efore 10/941. Correc t numb er in dial string
2. Chec k remote switc h 
ad ministration for AUDIX 
networking  p orts and  hunt g roup
3. Rep lac e ADU.
Ta b l e  6 - 1 1 .Error Messages for Mode 2  — Continued
Most Recent Test 
Result (Last Step that 
Completed)Most Recent Test Result 
(Failure) Possible Problem Corrective Action
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Digital Networking 
6-18 Remote Machine Test 
6
R Starting Datalink F Connec ted-Ehup   1. Password  being  
sent is inc orrec t
2. Far End  AUDIX 
network port 
extension is 
inc orrec t and  c all 
was answered1. Chec k and  c orrec t password .
2. Correc t extension.
R Starting Datalink F Connec ted-Fail Remote mac hine name 
incorrectChec k that the ac tual mac hine name 
and  the mac hine name entered in the 
ADD MACHINE sc reen are the same. 
If the mac hine names agree, c hec k 
that the d ial string  is for that mac hine 
and  not another mac hine in the 
network.
Ta b l e  6 - 1 1 .Error Messages for Mode 2  — Continued
Most Recent Test 
Result (Last Step that 
Completed)Most Recent Test Result 
(Failure) Possible Problem Corrective Action
Continued on next page