Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							585-300-121
Comcode 108356072
Issue 1
May 1999
DEFINITY® AUDIX® System
Release 4.0
Maintenance 
						

							Copyright Ó 1999, Lucent Technologies
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your 
company’s behalf. Note that there may be a risk of toll fraud associated 
with your telecommunications system and, if toll fraud occurs, it can 
result in substantial additional charges for your telecommunications 
services.
You and your system manager are responsible for the security of your 
system, such as programming and configuring your equipment to pre-
vent unauthorized use. The system manager is also responsible for 
reading all installation, instruction, and system administration docu-
ments provided with this product in order to fully understand the fea-
tures that can introduce risk of toll fraud and the steps that can be taken 
to reduce that risk. Lucent Technologies does not warrant that this 
product is immune from or will prevent unauthorized use of com-
mon-carrier telecommunication services or facilities accessed through 
or connected to it. Lucent Technologies will not be responsible for any 
charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect you are being victimized by toll fraud and you need 
technical support or assistance, call the appropriate BCS National Cus-
tomer Care Center telephone number. Users of the MERLIN®, PART-
NER®, and System 25 products should call 1 800 628 2888. Users of 
the System 75, System 85, DEFINITY® Generic 1, 2 and 3, and 
DEFINITY® ECS products should call 1 800 643 2353. Customers 
outside the continental United States should contact their local Lucent 
representative, or call one of the above numbers in the following man-
ner:
• Dial the International Access Code; for example, 011.
• Dial the country code for the U.S., that is, 01.
• Lastly, dial either of the telephone numbers provided above.
 
Lucent Technologies Web Page
The world wide web home page for Lucent Technologies is:
 http://www.lucent.com
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and 
found to comply with the limits for a Class A digital device, pursuant 
to Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference when the equipment is 
operated in a commercial environment. This equipment generates, 
uses, and can radiate radio-frequency energy and, if not installed and 
used in accordance with the instructions, may cause harmful interfer-
ence to radio communications. Operation of this equipment in a resi-
dential area is likely to cause harmful interference, in which case the 
user will be required to correct the interference at his own expense.Industry Canada (IC) Interference Information
This digital apparatus does not exceed the Class A limits for radio 
noise emissions set out in the radio interference regulations of Industry 
Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques 
dépassant les limites applicables aux appareils numériques de la class 
A préscrites dans le reglement sur le brouillage radioélectrique édicté 
par le Industrie Canada.
Trademarks
See the preface of this document.
Ordering Information
Call: Lucent Technologies BCS Publications Center
Voice 1 800 457-1235   International Voice 317 322-6791
Fax 1 800 457-1764      International Fax 317 322-6699
Write: Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Order: Document No. 585-300-121
Comcode 108356072
Issue 1, May 1999
For additional documents, refer to the section in “About This Docu-
ment” entitled “Related Resources.” 
You can be placed on a standing order list for this and other documents 
you may need. For more information on standing orders, or to be put on 
a list to receive future issues of this document, contact the Lucent Tech-
nologies Publications Center.
Obtaining Products
To learn more about Lucent Technologies products and to order prod-
ucts, contact Lucent Direct, the direct-market organization of Lucent 
Technologies Business Communications Systems. Access their web 
site at www.lucentdirect.com. Or call the following numbers: custom-
ers 1 800 451 2100, account executives 1 888 778 1880 (voice) or 1 
888 778 1881 (fax).
War ra nty
Lucent Technologies provides a limited warranty on this product. Refer 
to the “Limited Use Software License Agreement” card provided with 
your package.
European Union Declaration of Conformity
The “CE” mark affixed to the equipment means that it conforms to the 
following directives. Lucent Technologies Business Communications 
Systems declares that DEFINITY AUDIX System equipment specified 
in this document conforms to the referenced European Union (EU) 
Directives and Harmonized Standards listed below:
EMC Directive 89/336/EEC   
Low-Voltage Directive73/23/EEC
Acknowledgment
This document was prepared by OMD Technical Publications, Lucent 
Technologies, Denver, CO. and Columbus, OH. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
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Contents 
iii  
Contents
Contents iii
About This Document vii
nIntended Audiencesvii
nHow This Document Is Organizedvii
nRelated Resourcesviii
nHow to Comment on This Documentviii
1 Repair Orientation 1-1
nSystem Specifications1-3
nPhysical Description1-5
TN568 hardware circuit pack1-5
Disk drive1-5
Magneto-optical (MO) disk drive1-5
Faceplate 1-5
Cables1-6
nSystem Operation1-7
nSystem States1-8
nMaintenance Connections1-10
Maintenance Screens and Usage1-15
Screen Accessing1-15
Function and Arrow Key Equivalents1-18
Data Entry1-18
nMaintenance Login Procedure1-19
nForms You Will Use1-19
nPlacing Test Calls1-32
2 Maintenance Strategy 2-1
nBegin Troubleshooting2-2
nFeature Problems Reported by Subscriber2-3
3 TN568 Circuit Pack 3-1
nMF_BD Alarms, Repair Procedures and Errors3-1
nAlarm Origination3-11
nSystem Time3-14
nTN568 Board Replacement3-16 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
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Contents 
iv  
4 SCSI Devices 4-1
nMagneto-Optical Drive Problems4-1
On-Site Task: MO Disk Replacement4-5
nHard Disk Problems4-6
nDisk/MO Drive Replacement Procedures4-8
Jumper Settings4-11
5 Voice, Control, and LAN Links 5-1
nVoice Port Problems5-1
nVoice Group Problems5-7
nLink Ports Problems5-8
nSwitch (Remote DCS Switch) Problems5-10
nSwitch Link (Control Link) Problems5-12
nLAN Problems5-16
6 Digital Networking 6-1
nNetworking Port Alarms6-1
Networking Port Errors6-3
nNetworking Port Test Results6-4
nRemote Machine Alarms6-7
nRemote Machine Errors6-8
nRemote Machine Test6-8
7 Filesystems 7-1
nCustomer Storage Problems7-2
nMaster Data Problems7-4
nSystem Data Problems7-6
8 Software 8-1
9 Audits, Shutdown Codes 9-1
nAudits9-1
nShutdown Codes9-6 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
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Contents 
v  
10 Utilities, On-Site Diagnosis 10-1
nStandalone Utilities10-1
Unbootable System10-3
Lost Generic Files10-4
Replacing the Hard Disk Drive10-6
System Change to Native Mode10-8
Updating to a Later Dot Release of Release 4.010-9
11 Administration Log 11-1
ABB Abbreviations ABB-1
GL Glossary GL-1
IN Index IN-1 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
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Contents 
vi   
						

							About This Document 
vii Intended Audiences 
DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
About This Document
This d oc ument c ontains the b asic  information need ed  to d iag nose, rep air, and  
maintain the DEFINITY® AUDIX® Release 4.0 system.
Intended Audiences
This d oc ument is p rovid ed  for the following  audienc es: 
nOn-site tec hnic ians who have ac c ess to the maintenanc e forms at the 
c ustomer site using a loc al maintenanc e terminal. The on-site tec hnic ian 
also has ac c ess to information shown on the system fac ep late.
nCustomer system ad ministrators who p erform func tions suc h as MO d isk 
rep lac ement.
nLuc ent Tec hnolog ies eng ineers who maintain and  d iag nose the system on 
a remote c omp uter terminal.
How This Document Is Organized
This d oc ument is d ivid ed  into the following  c hap ters.
nChapter 1, ‘‘Rep air Orientation’’, gives a brief description of system 
hard ware, maintenanc e c onnec tions, strateg y, forms, and  states of 
op eration. 
nChapter 2, ‘‘Maintenanc e Strateg y’’, briefly d iscusses prob lems that mig ht 
b e rep orted b y the p hone user and  c onsid erations for b eg inning  the 
troub leshooting  p roc ess. 
nChapter 3, ‘‘TN568 Circ uit Pac k’’, lists fault and  error c odes, alarm levels, 
resourc es, and  rep air ac tions for the system c irc uit board  and  for system 
timing. It also g ives b asic  rep lac ement p roc ed ures for the c irc uit p ac k.  
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
About This Document 
viii Related Resources 
nC h a p t e r  4 ,  ‘‘ SC SI  D e vi c e s ’’, lists fault and error c od es, alarm levels, 
resourc es, and  rep air ac tions for the Magneto-op tic al (MO) d isk d rive and  
the hard d isk d rive. It also lists ong oing  maintenanc e p roc ed ures for the 
MO drive, and replacement procedures for both drives.
nChapter 5, ‘‘Voic e, Control, and  LAN Links’’, lists fault and  error c od es, 
alarm levels, resourc es, and  rep air ac tions that affec t the voic e p orts. 
nChapter 6, ‘‘Digital Networking ’’, d isc usses Digital networking  in the 
DEFINITY AUDIX System. It inc lud es alarms, rep air p roc edures, errors, 
and  tests for networking  p orts and  remote mac hines
nChapter 7, ‘‘Filesystems’’, lists fault and  error c od es, alarm levels, 
resourc es, and  rep air ac tions that ap p ly to the filesystems. 
nChapter 8, ‘‘Software’’, lists fault and  error c od es, alarm levels, resourc es, 
and  rep air ac tions that ap ply to system software. 
nChapter 9, ‘‘Aud its, Shutd own Cod es’’, lists fault and error c od es, alarm 
levels, resourc es, and  rep air ac tions that ap p ly to system aud its. It also 
d iscusses system shutd own codes and  p ossib le rep air actions. 
nChapter 10, ‘‘Utilities, On-Site Diag nosis’’, d isc usses the Stand alone 
Utilities and  repair/up g rad e sc enarios using the Stand alone Utilities. It 
also d iscusses the alarm messag es that ap p ear in the system 
ad ministration log . 
This d oc ument also inc lud es a list of ab b reviations, a g lossary, and  an ind ex. 
Related Resources
For a list of d oc uments related  to the DEFINITY AUDIX System, see the Luc ent 
Tec hnolog ies Prod uc t Pub lic ations Catalog  web site at 
www.luc ent.c om/enterp rise/d oc umentation.
How to Comment on This Document
We are interested  in your sug g estions for imp roving  this doc ument. Please send  
your c omments and sugg estions to: 
Luc ent Tec hnolog ies
OMD Tec hnic al Public ations
Room 22-2X57 
11900 North Pec os Street 
Denver, Colorad o 80234 
Send  email c omments to:
oc teltec hp ub s@luc ent.c om 
						

							Repair Orientation 
1-1  
1
DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
1
Repair Orientation
This c hapter g ives b asic  d iag nostic  and  maintenanc e information ab out the 
DEFINITY AUDIX Release 4.0 system. See Fi g u re  1 -1 and the desc rip tions 
afterward s for an overview of the DEFINITY AUDIX 4.0 hard ware. For a more 
detailed hardware description see the
 DEFINITY AUDIX System Release 4.0 
System Description
, 555-300-214. 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
1-2  
1
Figure 1-1. DEFINITY AUDIX System
Em
er Reset
Shutdow
n
ckdx568 KLC 110598
Hard disk drive
H600-501Magneto-optical
disk drive TN568
Circuit pack
LEDs
Securing
latch
H600-502H600-500