Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-13  
11
sxlt Invalid directory display: , port: Chec k the switc h administration of the 
p ort in q uestion. Ensure that the direc tory 
feature is administered on the c orrec t 
b utton. See 
Installation and  Switc h 
Administration for the DEFINITY AUDIX 
System Release 4.0, 
585-300-122.
sxlt Failed to get name/extension 
pair from the switchFor some reason, d uring  the switc h 
names audit, the switc h d id not respond 
when the AUDIX System p ressed the 
next 
feature b utton.  
sxlt Too many errors found during 
audit: , port:   Fix the errors d esc ribed  in p revious log 
entries, and  try the switc h names aud it 
ag ain.
sxlt Audit failed, no names were 
found, port: No names/stations have b een 
ad ministered  on this switc h  (the switc h 
d irec tory is empty). Run the audit ag ain 
after the switc h is ad ministered .
sxlt Cannot light MWI on AUDIX port 
 During  a port test, AUDIX c ould not lig ht a 
messag e waiting  ind ic ator. Ensure that 
the p ort extension in q uestion (CHANGE 
VOICE-GROUP sc reen) is c orrec t. Also, 
ensure that the switc h administration of 
the p ort is c orrec t (esp ec ially lwc -store 
and  other field s assoc iated with the 
leave-word -c alling  switc h feature). See 
Installation and  Switc h Administration for 
the DEFINITY AUDIX System Release 4.0, 
585-300-122.
sxlt Cannot extinguish MWI on AUDIX 
port During  a p ort test, AUDIX c ould  not turn 
off a message waiting  ind ic ator. Ensure 
that the extension of the p ort in q uestion 
(AUDIX CHANGE VOICE-GROUP sc reen) 
is c orrec t. Then, use the switc h 
c overage-messag e-retrieval feature (on a 
d isp lay set) to ensure there are no other 
messag es for this AUDIX p ort. Also 
ensure that the switc h administration of 
the p ort is c orrec t (esp ec ially lwc -c anc el 
and  other field s assoc iated  with the Leave 
Word Calling  switc h feature). See 
Installation and  Switc h Administration for 
the DEFINITY AUDIX System Release 4.0, 
585-300-122.
Table 11-1. Administration Log Entries  — Continued
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
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11
sxlt  AUDIX port:  does not 
contain ‘AUDIX display:   Ensure that the extension of the p ort in 
q uestion (CHANGE VOICE-GROUP 
sc reen) is c orrec t. Also, c hec k switc h 
ad ministration of the AUDIX port and 
make sure the station name b egins with 
the c harac ters A U D I X. See 
Installation 
and  Switc h Administration for the 
DEFINITY AUDIX System Release 4.0, 
585-300-122.
sxlt  Call to port  does not 
cover (all calls), display:   All AUDIX ports must use a c overag e 
p ath that c overs (all c alls) to the AUDIX 
hunt group. Chang e switc h ad ministration 
so this is the c ase, and  test the port again. 
See 
Installation and  Switc h Ad ministration 
for the DEFINITY AUDIX System Release 
4.0, 
585-300-122.
sxlt Cannot get dial tone, port: 
, ret:   Chec k in ord er until you c an g et a d ial 
tone: 
 — Is p ort out of servic e? 
 — Is the system c loc k set? 
 — Do fileysystems exist? 
 — Is system hard ware bad  or 
imp rop erly seated? 
 — If no alarms are p resent, c all the RSC.
sxlt No called party information on 
outgoing call display:   During  a port test, the tested p ort c alled 
itself, but did not get any called party 
information on its d isplay. 
Make sure the extension of the port in 
q uestion (CHANGE VOICE-GROUP 
sc reen) is c orrec t. 
In the switc h translations, the Calling  
Permission field on the Class of 
Restric tion (COR) sc reen was set to n. 
Chang e to y
 for the p ort test to p ass.
Chec k switc h administration of the AUDIX 
p ort and  ensure that the station name 
b eg ins with A U D I X. See 
Installation and  
Switc h Ad ministration for the DEFINITY 
AUDIX System Release 4.0, 
585-300-122.
Table 11-1. Administration Log Entries  — Continued
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
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11
sxlt No administered extension on 
AUDIX port   Chec k the CHANGE VOICE-GROUP 
sc reen and  ensure that an extension is 
ad ministered  for the port in q uestion. See 
Installation and  Switc h Administration for 
the DEFINITY AUDIX System Release 4.0, 
585-300-122.
 Note: This messag e should  never b e 
log ged .
sxlt Cannot select call appearance  (port )  Chec k the switc h ad ministration of the 
g iven AUDIX p ort. Make sure the p ort is 
ad ministered  with all the c all ap pearanc es 
the d oc umentation req uests. See 
Installation and  Switc h Administration for 
the DEFINITY AUDIX System Release 4.0, 
585-300-122.
sxlt Display button  (port 
) might not have directory 
featureChec k if feature is ac tive. See 
Installation 
and  Switc h Administration for the 
DEFINITY AUDIX System Release 4.0, 
585-300-122.
sxlt Could not get name/extension 
pair from the switch.Display 
button Chec k the switc h administration of the 
p ort in q uestion. Ensure that the 
next 
feature b utton is ad ministered . See 
Installation and  Switc h Administration for 
the DEFINITY AUDIX System Release 4.0, 
585-300-122.
sxlt Port () might not have 
date-time feature  Chec k if feature is ac tive. See 
Installation 
and  Switc h Administration for the 
DEFINITY AUDIX System Release 4.0, 
585-300-122.
sxlt Unable to correctly parse time, 
time data: Chec k the switc h administration of the 
AUDIX ports, espec ially the d ate-time 
b utton. See 
Installation and  Switc h 
Administration for the DEFINITY AUDIX 
System Release 4.0, 
585-300-122.
sxlt Invalid month received: 
Call the RSC.
sxlt Invalid weekday received: 
Call the RSC.
sxlt Switch names database discarded
Chec k p revious log  entries.
sxlt Bad voice port extension, port 
Readminister the voic e p ort extension for 
< p ort>  on the CHANGE VOICE-GROUP 
sc reen.
Table 11-1. Administration Log Entries  — Continued
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
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sxlt AUDIX subscriber (ext 
) may have LWC 
disabledChec k that LWC is not disab led  on the 
switc hs CHANGE STATION sc reen, or 
that a sub sc riber without a c orrespond ing  
switc h station must have switc h numb er 
set to 0.
syda System parameters lost, default 
values insertedReadminister values on the CHANGE 
SYSTEM- PA RA METERS FEA TU RES 
sc reen and  the CHANGE 
SYSTEM- PA RA METERS O U TC A L L I N G  
sc reen.
syda Limits parameters lost, default 
values insertedReadminister values on the CHANGE 
SYSTEM-PARAMETERS LIMITS sc reen.
syda Threshold parameters lost, 
default values insertedReadminister values on the CHANGE 
SYSTEM- PA RA METERS TH RESH OL D S 
sc reen.
time Time synchronization with switch 
was successfulNone — Ind ic ates that someone c hang ed  
the system time to ag ree with the host 
switc h.  See the SET TIME sc reen.
time Set time was successful
None — Ind ic ates that someone c hang ed  
the system time b y using  the SET TIME 
sc reen.
time Time zone was changed to time_
zoneExe c u t e  RESET SYSTEM REBO O T f o r t h e  
new time zone to take effec t.
tmzs Time zone is incorrect
Chang e the time zone b y exec uting the 
CHANGE SWITCH-TIME-ZONE sc reen.  If 
that fails, c all the RSC.
traf Subscriber traffic file corrupt
Call the RSC.
traf Remote message traffic corrupt
Call the RSC.
undm Undeliverable message from 
 to  
. Mailbox fullIf this hap p ens freq uently, ask extension 2 
to d elete messag es, or give them a larg er 
mailbox.
undm Undeliverable message from 
 to  
. Subscriber not 
foundIndic ates that a sub sc rib er no long er is 
ad ministered  on the mac hine. Sender will 
also b e notified .
undm Undeliverable message from 
 to  
. Permission deniedThe sub sc rib er probab ly tried  to send  a 
p rivate messag e whic h is not allowed . 
(The send er was also notified  that the 
messag e was not delivered.)  Tell the 
sub sc riber not to mark remote messag es 
as p rivate.  Review the sub sc rib ers 
c ommunity to ensure it is c orrec t on the 
DISPLAY SUBSCRIBER sc reen.
Table 11-1. Administration Log Entries  — Continued
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
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undm Undeliverable message from 
 to  
. Transmission 
problemsMay ind ic ate that the mac hine is not 
working p roperly or the d ialed fac ilities 
used to ac c ess this mac hine are not 
correct.
undm Undeliverable message from 
 to  
. Sending restrictedNone — Rec ip ient has c hosen not to 
rec eive messag es from send ers 
restric tion c ommunity.  See the CHANGE 
SYSTEM-PARAMETERS 
SENDING-RESTRICTIONS sc reen.
undm Undeliverable message from 
 to  
. Miscellaneous 
reasonContac t the RSC and  rep ort p rob lems 
with the network.
undm Undeliverable message from 
 to  
. Only one active
login announcement allowedNone — The send er will also b e notified .
undm Undeliverable message from 
 to  
. AMIS analog 
recipient, wrong numberIf the logg ed  numb er is not a wrong  
number, a system restart is nec essary. 
Otherwise, read ministration of the AMIS 
number may be nec essary.
undm Undeliverable message from 
 to  
. Transmission 
attempt exception for AMIS 
analogChec k out the AMIS network c onnec tions.  
If troub le persists, c all the RSC.
undm Undeliverable message from 
 to  
. AMIS returned 
messageCall the RSC.
undm Undeliverable message from 
 to  
. AMIS message 
longer than 8 minutesNone — The send er will also b e notified .
unod Incoming AMIS message from an 
unknown machine 
[ccc][nxx][yyyzzzz]Add  mac hine using ADD MACHINE, or 
ig nore message.
vprm voice port [port num] removed 
due to upgrade
wrnm Received wrong number failure 
for AMIS outgoingNone — The send er was notified  of the 
error.
xfer Call Transfer turned on/off by 
login  on port None — Provid es c hang e in transfer 
func tionality for sub sc rib ers/auto 
attend ants.
Table 11-1. Administration Log Entries  — Continued
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
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11 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
ABB-1
Abbreviations 
 
ABB
Abbreviations
A
AC 
alternating  c urrent 
ACD 
automatic  c all d istrib ution
ADAP
ad ministration and  data ac quisition p ackage 
ADU 
async hronous data unit 
ALT
assemb ly load  and  test
AMIS
Aud io Messag ing  Interc hange Sp ec ification
API
application programming interface
AUDIX
Aud io Information Exc hang e
AW G
Americ an wire g aug e
B
BIOS
basic input/output system
bps
bits per second
BRI
b asic  rate interfac e
BSC
b inary synchronous c ommunic ations
BTU
British thermal unit 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Abbreviations 
ABB-2  
C
CCA
call c lassific ation analysis
CDH
call d ata hand ler process
CELP
cod e exc ited  linear predic tion
CIC
customer information c enter
CICS
customer information c ontrol system
CL
control link
CMC
Comp ac t Modular Cab inet
CO
central offic e
COIN
central offic e imp lemented  network
COM1
serial communic ations p ort 1
COM2
serial communic ations p ort 2
COR
class of restriction
COS
class of service
CPU
central processing  unit
CSI
called  subscrib er information
CTS
clear to send 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Abbreviations 
ABB-3  
D
DAC
d ial ac cess cod e
DC
d irec t current 
DCE
d ata c ommunic ations eq uip ment
DCIU
d ata c ommunic ations interfac e unit 
DCP
d ig ital c ommunic ations p rotoc ol
DCS
distributed communications system
DID
direct inward dialing 
DIP
d ata interfac e p roc ess
DMA
d irec t memory ac c ess
DNIS
d ialed  numb er id entific ation servic e
DOSS
Delivery Operations Sup p ort System
DS
d isp lay set
DSP
digital signal processor
DSU
d ata service unit
DTE
d ata terminal equipment 
DTMF
d ual tone multifreq uency
DTR
d ata terminal read y 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Abbreviations 
ABB-4  
E
EIA
Electronic Industries Assoc iation 
ESD
electrostatic d isc harg e
ESS
electronic switc hing system
F
F
Fahrenheit
FIFO
first-in first-out
FOOS
fac ility out of servic e
G
GBCS
Glob al Business Communic ations Systems
GOS
g rad e of service
H
Hz
hertz
I
IDI
isolating  d ata interface
IMAPI
I
NTUITY messag ing  app lic ation p rog ramming interface
IMM
I
NTUITY Messag e Manag er