Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-3 Standalone Utilities 
10
The following situations may arise that call for use of the Standalone Utilities. 
Unbootable System
The system is stab le in the FW state b ut will not b oot the op erating  system (OS). 
This may inc lud e c ases where information on the disk is lost for any reason. In 
this scenario, no customer data is available. 
1. While the system is in the FW state running  flashware tests, insert the 
generic MO disk and invoke command mode by pressing     
twic e. 
2. Select option 7 (Manual Boot).
3. The system d isp lays three p romp ts. 
1. Enter 1 for Disk, 2 for MO (Default= Disk).
Enter 2 in resp onse to this p romp t.
2. Enter MO Devic e (0-6) (Default =  0).
Enter 2 in resp onse to this p romp t.
3. Enter Partition Numb er (0-3) (Default =  0).
Enter 0 in resp onse to this p romp t.
4. As the system b oots you are p romp ted  to answer two q uestions.
1. Do you wish to come up  in sing le-user mod e (Default =  no).
Selec t the d efault, no.
2. Enter the name of a kernel to b oot (Default =  /unix).
Selec t the d efault, /unix.
After b ooting , the system d isp lays the Stand alone Utilities menu.
5. Selec t the menu ac tion 3 (Cop y Generic  Partitions). 
6. After the generic partitions are c opied, the system automatic ally reboots. 
The system should  reac h the OS state, invoking  the Installation sc rip t. 
CONTROLC
[MAIN MENU]
0: Exit
1: Initialize Disk
2: Modify Partition Map
3: Copy Generic Partitions
4: Additional Commands
Enter Options:  
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-4 Standalone Utilities 
10
The system d isp lays the Installation and  Rec overy menu.
7. Selec t the 
rec over op tion. This will use d ata on the d isk only. 
8. The c rash aud it is automatic ally invoked . This will attemp t to assess the 
extent of the d amag e. Dec id e from this information whether or not to d o a 
restore from a b ac kup  MO d isk.
If a restore is req uested as AUDIX reb oots, c omp lete the following  step s. You 
must b e in OA&M state to restore b ackup s.
9. Remove the g eneric  MO d isk, insert the b ac kup  MO d isk, and  run 
ADD 
MO-DISK
 to eq uip  the MO d isk. 
10. Invoke the 
RESTO RE BA C KU PS sc reen. Selec t the most rec ent b ac kup  for 
restoration. Restore b ac kup s in the following  ord er:
1. Announc ements, if c ustomized  announc ements have b een b ac ked  
up . Customized  announc ements are normally stored  on a sep arate 
MO d isk. Ad d this MO d isk to restore announc ements.
2. Voic e, if available. Bec ause of the size of voic e d ata, it also may b e 
stored  on a sep arate MO d isk.
3. Weekly
4. Nightly
The bac kup  d ata is read  and all files are restored . Should this b ac kup  turn 
out not to b e c omp lete (for instanc e, if names in the names file are 
missing ), you may have to try restoring  an earlier b ac kup .
11. Run an audit of sub sc rib er d ata and  aud it mailb ox.
Lost Generic Files
The system is stab le in the OA&M state. Either inline errors or the c rash aud it 
indic ate that g eneric  files or d ata has b een lost. All c ustomer d ata is intac t. 
NOTE:
Ensure that the c ustomer knows you will b e shutting  d own the system. 
1. Run 
REMOVE MO-DISK. 
2. Shut down the system by pressing the SHUTDOWN button, or by invoking 
the 
RESET SYSTEM SH U TD O WN sc reen. 
Do you wish to
1) shutdown
2) install
3) upgrade
4) recover 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-5 Standalone Utilities 
10
3. Remove the b ac kup  MO d isk. Insert the g eneric  MO d isk and  invoke 
c ommand  mode b y pressing      twic e. 
4. Select option 7 (Manual Boot).
5. The system d isp lays three p romp ts. 
1. Enter 1 for Disk, 2 for MO (Default= Disk).
Enter 2 in resp onse to this p romp t.
2. Enter MO Devic e (0-6) (Default =  0).
Enter 2 in resp onse to this p romp t.
3. Enter Partition Numb er (0-3) (Default =  0).
Enter 0 in resp onse to this p romp t.
6. As the system b oots you are p romp ted  to answer two q uestions.
1. Do you wish to come up  in sing le-user mod e (Default =  no).
Selec t the d efault, no.
2. Enter the name of a kernel to b oot (Default =  /unix).
Selec t the d efault, /unix.
After b ooting , the system b oots d isp lays the Standalone Utilities menu.
7. Selec t the menu ac tion 3 (Cop y Generic  Partitions). 
8. After the generic partitions are c opied, the system automatic ally reboots. 
The system should  reac h the OS state, invoking  the Installation sc rip t. 
The system d isp lays the Installation and  Rec overy menu.
9. Selec t the 
rec over op tion.
CONTROLC
[MAIN MENU]
0: Exit
1: Initialize Disk
2: Modify Partition Map
3: Copy Generic Partitions
4: Additional Commands
Enter Options: 
Do you wish to
1) shutdown
2) install
3) upgrade
4) recover 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-6 Standalone Utilities 
10
10. The c rash aud it is automatic ally invoked . This will attemp t to assess the 
extent of the d amag e.
11.  After all files have b een rec overed , the initialization p roc ess takes the 
system to the AUDIX state. 
12. Remove the g eneric  MO d isk, insert the b ac kup  MO d isk, and  run 
ADD 
MO-DISK
 to eq uip  the MO d isk. 
Replacing the Hard Disk Drive
1. See ‘‘Disk/MO Drive Replac ement Procedures’’ in Chap ter 4 for hard ware 
rep lac ement instruc tions for rep lac ing  the hard disk d rive. Onc e the hard  
d isk drive is rep lac ed  return the TN568 to the c arrier slot and  fasten it in 
p lac e. 
2. Insert the g eneric  MO disk and  invoke c ommand  mod e b y p ressing  
   twic e. 
3. Select option 7 (Manual Boot).
4. The system d isp lays three p romp ts. 
3. Enter 1 for Disk, 2 for MO (Default= Disk).
Enter 2 in resp onse to this p romp t.
4. Enter MO Devic e (0-6) (Default =  0).
Enter 2 in resp onse to this p romp t.
5. Enter Partition Numb er (0-3) (Default =  0).
Enter 0 in resp onse to this p romp t.
5. As the system b oots you are p romp ted  to answer two q uestions.
1. Do you wish to come up  in sing le-user mod e (Default =  no).
Selec t the d efault, no.
2. Enter the name of a kernel to b oot (Default =  /unix).
Selec t the d efault, /unix.
After b ooting , the system d isp lays the Stand alone Utilities menu.
6. Selec t the menu ac tion 1 (Initialize Disk). 
CONTROLC
[MAIN MENU]
0: Exit
1: Initialize Disk
2: Modify Partition Map
3: Copy Generic Partitions
4: Additional Commands
Enter Options:  
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-7 Standalone Utilities 
10
7. The system d isp lays the p romp t: Enter SCSI ID of Disk (d efault= 0):
Enter 0 in resp onse to this p romp t to initialize the new hard  d isk drive. You 
will rec eive a warning ind ic ating  that all d ata will be lost. When p romp ted  
“ Do You Wish To Continue?,”  enter yes. When the initialization is c omp lete, 
you will rec eive the messag e that the “ Devic e initialized  suc c essfully.”
After you rec eive the p revious messag e, the Stand alone Utilities menu returns.
8. Selec t the menu ac tion 3 (Cop y Generic  Partitions). 
9. After the generic partitions are c opied, the system automatic ally reboots. 
The system should  reac h the OS state, invoking  the Installation sc rip t. 
The system d isp lays the Installation and  Rec overy menu.
10. Selec t the 
install option.
If a restore is req uested as AUDIX reb oots, c omp lete the following  step s. You 
must b e in OA&M state to restore b ackup s.
11. Remove the g eneric  MO d isk, insert the b ac kup  MO d isk, and  run 
ADD 
MO-DISK
 to eq uip  the MO d isk. 
12. Invoke the 
RESTO RE BA C KU PS sc reen. Selec t the most rec ent b ac kup  for 
restoration. Restore b ac kup s in the following  ord er:
1. Announc ements, if c ustomized  announc ements have b een b ac ked  
up . Customized  announc ements are normally stored  on a sep arate 
MO d isk. Ad d this MO d isk to restore announc ements.
2. Voic e, if available. Bec ause of the size of voic e d ata, it also may b e 
stored  on a sep arate MO d isk.
3. Weekly
4. Nightly
The bac kup  d ata is read  and all files are restored . Should this b ac kup  turn 
out not to b e c omp lete (for instanc e, if names in the names file are 
missing ), you may have to try restoring  an earlier b ac kup .
13. Run an audit of sub sc rib er d ata and  aud it mailb ox.
Do you wish to
1) shutdown
2) install
3) upgrade
4) recover 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-8 Standalone Utilities 
10
System Change to Native Mode
When up g rad ing  the system to a switc h with native mod e, p erform steps 1 to 12, 
then 14 to 19. 
When simp ly moving  the DEFINITY AUDIX System from one native-mod e switch 
to another, p erform step s 1 to 10, then 13 to 19. 
1. Log  in and  verify the c urrent switc h release on the switc h. 
2. Make a c all from one station to another. Verify that the switc h answers. 
3. Ensure that the switc h and  the DEFINITY AUDIX System are stab le and  
sane. 
4. Log  in to the DEFINITY AUDIX System. 
5. Busy out the DEFINITY AUDIX System voic e group . 
6. Grac efully shut d own the AUDIX System to the shutd own state with the 
SHUTDOWN button or the 
RESET SYSTEM SH U TD O WN sc reen. 
7. Remove the system from the c arrier. 
8. Release the system voice ports on the switc h administration terminal. 
9. Chang e stations for eac h memb er of the voic e group . Change the loc ation 
to X.
10. On the 
circuit pack sc reen, remove the c irc uit p ac k at the loc ation of the 
DEFINITY AUDIX System. Verify the p ac k c an b e removed  without a 
problem. 
11. Perform a switc h up g rad e. 
12. Reinsert the b oard  into the p rop er loc ation. 
13. Verify that the DEFINITY AUDIX System reb oots and all p orts are in the 
OOS state. 
14. Verify that the reserved  slot and  the TN568 slot are d isplayed  p rop erly. 
15. Using  the 
CHANGE VOICE GROUP sc reen, change the DEFINITY AUDIX 
voic e-group  p ort loc ations to matc h the new switc h p ort loc ation. 
16. On the switc h ad ministration terminal, use the switc h sc reen 
CHANGE 
STATI O N S
 to c hang e all voic e-ports stations. Chang e the voic e-g roup  
stations b ac k to the new loc ations. At the same time, c hang e the station 
type to AUDIX. Verify that the system allows this to b e d one on eac h 
station sc reen.
17. Chec k for any system or port alarms. 
18. Do a 
RESET SYSTEM REB OO T from the DEFINITY AUDIX System terminal. 
19. Call the DEFINITY AUDIX System main numb er. Verify that the system 
answers with the 
Welc ome to AUDIX greeting.  
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-9 Standalone Utilities 
10
Updating to a Later Dot Release of Release 4.0
1. Remove the backup disk by running REMOVE MO-DISK. 
2. Shut down the system by pressing the SHUTDOWN button, or by invoking 
the 
RESET SYSTEM SH U TD O WN sc reen. 
3. Insert the g eneric  MO disk and  invoke c ommand  mod e b y p ressing  
   twic e. 
4. Select option 7 (Manual Boot).
5. The system d isp lays three p romp ts. 
1. Enter 1 for Disk, 2 for MO (Default= Disk).
Enter 2 in resp onse to this p romp t.
2. Enter MO Devic e (0-6) (Default =  0).
Enter 2 in resp onse to this p romp t.
3. Enter Partition Numb er (0-3) (Default =  0).
Enter 0 in resp onse to this p romp t.
6. As the system b oots you are p romp ted  to answer two q uestions.
1. Do you wish to come up  in sing le-user mod e (Default =  no).
Selec t the d efault, no.
2. Enter the name of a kernel to b oot (Default =  /unix).
Selec t the d efault, /unix.
After b ooting , the system d isp lays the Stand alone Utilities menu.
7. Selec t the menu ac tion 3 (Cop y Generic  Partitions). You are p romp ted  to 
enter the SCSI ID of the d isk, d efault is 0. Selec t 0.
8. After the generic partitions are c opied, the system automatic ally reboots. 
The system should  reac h the OS state, invoking  the Installation sc rip t. 
CONTROLC
[MAIN MENU]
0: Exit
1: Initialize Disk
2: Modify Partition Map
3: Copy Generic Partitions
4: Additional Commands
Enter Options:  
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-10 Standalone Utilities 
10
The system d isp lays the Installation and  Rec overy menu.
9. Selec t the 
upgrade op tion.
10. The system p romp ts you to insert the b ac kup  d isk. Remove the g eneric  
MO disk and insert the b ac kup  MO d isk. Press return when you are d one. 
This will reb oot the system and  restore d ata.
11. Run an audit of sub sc rib er d ata and  aud it mailb ox.
Do you wish to
1) shutdown
2) install
3) upgrade
4) recover 
						

							Administration Log 
11-1  
11
DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
11
Administration Log
Th e  ADMINISTRATION LOG sc reen lists c od es and  messag es that c an b e used  as a 
searc h string  to sp ot troub le that may b e oc c urring with the DEFINITY AUDIX 
System, its features, or the switc h. The system ad ministrator should  monitor this 
log whenever the A
 ap p ears on the status line, and  take p rop er ac tion. Ta b l e  1 1 - 1 
lists these log  entries and  g ives any rep air ac tions that may c orrec t the p rob lem.
Table 11-1. Administration Log Entries 
Search String Message Action
aabe Invalid attendant, sub= 
ext=Readminister attend ant: c hang e b utton 
assignment to a valid extension on the 
CHANGE SUBSCRIBER sc reen.
aanb No buttons for attendant, 
sub= ext=Assig n b uttons or delete the unneed ed 
attend ant b y exec uting the CHANGE 
SUBSCRIBER or the REMOVE 
SUBSCRIBER sc reen.
aand Auto-attendant schedules and 
routing information missing, 
using defaultsReadminister auto-attend ant d ata
adm Guest password is less than the 
minimum required length. Please 
change itChang e guest p assword by invoking the 
SYSTEM- PA RA METERS FEA TU RES 
sc reen.
apib Break-in Attempt into mailbox 
owned by ,  
from APIChec k into this — Could  be an ind ic ation 
of toll fraud!
atpg Attendant  does not 
have a personal greeting 
recordedRec ord  the attend ant menu.
Continued on next page 
						

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-2  
11
attm Auto Attendant calls itself, 
Invoke the CHANGE SUBSCRIBER 
sc reen and  c hang e the Auto Attend ant 
timeout extension to something other than 
the attend ant’s extension.
attm Attendant %s has no buttons 
defined. Should this be a 
bulletin board?Define the extension as a b ulletin board.
attm Menu choice  (ext. 
) for attendant 
 is an invalid 
subscriberInvoke the CHANGE SUBSCRIBER 
sc reen and  remove this menu c hoic e, or 
make a mailb ox for extension 1 using the 
ADD SUBSCRIBER sc reen.
attm Default menu choice  
(ext. ) for 
attendant. is an 
invalid subscriberInvoke the CHANGE SUBSCRIBER 
sc reen and  remove this menu c hoic e, or 
make a mailb ox for extension 1 using the 
ADD SUBSCRIBER sc reen.
attm Menu choice  (ext. 
) for attendant. 
 does not have 
proper permissionInvoke the CHANGE SUBSCRIBER 
< ext2>  sc reen and  g ive Call Answer or 
Guest Greeting  p ermission to sub sc rib er 
assigned  to extension 1.
attm Default menu choice  
(ext. ) for 
attendant.  does not 
have proper permissionInvoke the CHANGE SUBSCRIBER  
< ext2>  sc reen and  g ive Call Answer or 
Guest Greeting  p ermission to sub sc rib er 
assigned  to extension 1.
attm Attendant  choice has 
invalid treatment Invoke the CHANGE SUBSCRIBER  
sc reen to repair the Auto Attend ant 
problem.
attx Transfer not allowed and 
attendant  allows 
transferTurn on transfer using  the CHANGE 
SYSTEM- PA RA METERS FEA TU RES 
sc reen.
attx Transfer not active and 
attendant  uses 
transferTurn on transfer using  the CHANGE 
SYSTEM- PA RA METERS FEA TU RES 
sc reen.
bsxt Call answer, non-subscriber 
Someone without an AUDIX mailbox either 
has c overag e to AUDIX or is invoking  Call 
Forwarding  to AUDIX.  Give them a 
mailb ox, remove c overage, or tell them 
not to use Call Forward ing to AUDIX.  
Each time a call comes to an AUDIX port 
for this sub sc rib er, the p ort c annot take 
another c all until the c all hang s up.
bver Invalid AMIS version from remote 
systemAMIS messag es c ould not b e transmitted 
to or from a remote mac hine b ec ause a 
d ifferent p rotoc ol was used .
cbnm Local number missing from 
callback numberCorrec t the AMIS translations using  the 
CHANGE MACHINE sc reen.
Table 11-1. Administration Log Entries  — Continued
Search String Message Action
Continued on next page