Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
1-23 Forms You Will Use 
1
test board [long]
craft
 (onsite tec hnic ian)A d emand  test that c hec ks the following :
nOp eration of the TN568’s major c irc uitry 
c omp onents (hard ware c loc k, switc h 
b ac kp lane interfac e, etc .)
nSystem time vs. switc h time
nStatus of usart d evic es
nOp eration of switc h c ontrol link
nLong  test only
np ort test for eac h ad ministered voic e p ort
noperation of the Digital Signal Processor 
circuits
nLong  or short test (as ad ministered) 
neac h ad ministered  voic e p ort
nthe ad ministered  networking  p ort.
test machine (name)
craft
 (onsite tec hnic ian)
cust
 (customer)Plac es a test c all to remote AUDIX mac hine 
(name) and  send s a test messag e. Disp lays call 
progress and gives a pass-fail indication.
test mo-disk
craft
 (onsite tec hnic ian)
cust
 (customer)The d emand  test runs a non-d estruc tive test of the 
MO drive. 
nPerforms a UNIX filesystem c hec k. If there are 
filesystem c orrec tions that result in d ata loss or 
if there is a g eneral failure in the filesystem 
c hec k, an error is log g ed  and  an alarm is 
raised .
nAlso p erforms a read /write test to the MO d isk.
nIf suc c essful, the test resolves all med ia 
alarms ag ainst the MO d isk. However, if the 
filesystem c hec k c orrec ts the MO d isk file 
system and  there is d ata lost, the MO d isk 
filesystem alarm will remain ac tive until the 
d isk is removed .
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
1-24 Forms You Will Use 
1
test port
craft
 (onsite tec hnic ian)A d emand  test that c hec ks the following :
nSwitc h-line resp onse (DS mod e only) — 
Verifies that a DEFINITY AUDIX p ort c an g o 
off-hook, c an read the d isplay, and  g o bac k 
on-hook.
nMessage waiting indicator updates (DS mode 
only) — Verifies that a DEFINITY AUDIX p ort 
can update a message waiting light.
nDial tone seizure (CL mod e only) — Verifies 
that d ial tone is rec eived  from the switc h when 
a DEFINITY AUDIX p ort g oes off-hook.
This test will not exec ute until all p orts are 
manually busied  out.
test 
alarm-origination
craft 
(onsite tec hnic ian)Ind ic ates the status of the remote ac c ess p ort, 
then attemp ts to p lac e a test c all to the 
ad ministered  rep orting  station. The test c an b e 
exec uted  remotely, g iving  the user a c hanc e to 
p ut the test in the b ac kg round and  hang  up.
test switch-link 
craft
 (onsite tec hnic ian)
cust 
(c ustomer)
(Control Link only)The long  d emand test c hec ks the c omp lete p ath 
to the switc h. The loop around  test c hec ks to an 
external loop bac k p lug.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
1-25 Forms You Will Use 
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test lan
craft 
(onsite tec hnic ian)
cust 
(c ustomer)The short non-d estruc tive d emand test verifies 
that the AUDIX System is c onnec ted  to the loc al 
area network (LAN).  It invokes or p rovid es:
nA readout of the ethernet hardware’s 
c hec ksum/version/hard ware id
nTests the AUDIX Interac tion Server (AIS) 
software process
nAn external loop around  (a test messag e to see 
if the normal c ommunic ation route ac ross LAN 
is op en)
The long d estruc tive d emand  test resets and  then 
verifies the LAN c onnec tion.  It will c ause 
c onnec tion failure errors for any ac tive Messag e 
Manag er users b ut does not affec t voic e interfac e 
users. Besid es p erforming  the short tests, it:
nKills and  restarts the AIS p roc ess and  its p ost 
box
nDoes hardware and firmware looparounds
nResets the ethernet c hip
Th e  d e s t
 {nnn.nnn.nnn.nnn} non-d estruc tive test 
exec utes a UNIX p ing  of the given ad dress and 
rep orts its suc c ess or failure on the sc reen.
busyout/release 
switch-link
craft
 (onsite tec hnic ian)
cust 
(c ustomer)
(Control Link only)The b usyout func tion p lac es the switc h link out of 
service.  The AUDIX switch link stops sending  or 
rec eiving  messag es from the switc h within five 
sec ond s. Retires all alarms ag ainst the switc h link 
exc ep t for the WARNING alarm ind ic ating  it is 
b usied  out. The release func tion releases the 
switc h link from c raft b usyout.
busyout/release 
port   
craft 
(onsite tec hnic ian)
cust 
(c ustomer)The b usyout func tion p lac es a d esig nated  voic e 
p ort out of servic e prior to testing (see test p ort). 
Retires all alarms against the voice port exc ept for 
the WARNING alarm ind ic ating  it is b usied out.
The release func tion releases a sing le voic e p ort 
after BUSYOUT PORT has b een invoked .  Release 
of a voic e p ort d oes not reset the MFB or alarm 
board.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
1-26 Forms You Will Use 
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busyout/release 
voice-group
craft
 (onsite tec hnic ian)
cust 
(c ustomer)The b usyout func tion p lac es all voic e p orts on the 
DEFINITY AUDIX System out of servic e. Testing  
c an now take p lac e. Does not retire the alarms 
ag ainst the voic e group .
The release func tion releases all p orts from 
testing .  Voic e p ort loc ations are d isp layed  on the 
sc reen.
status voice-group
craft
 (onsite tec hnic ian)
cust 
(c ustomer)Th e
 status voic e g roup  func tion p rovid es status 
and  translation d ata for eac h voic e p ort in the 
system.
reset system oa&m
craft
 (onsite tec hnic ian)
cust
 (c ustomer)Takes the system to the OA&M state from the 
AUDIX state. Entered  when c ore p roc esses of the 
Multifunc tion Board  must b e ac c essed , or when 
c ustomer d ata must b e restored . Call ac tivity and  
subscriber administration become impossible in 
this state. Using  the c amp -on op tion stop s any 
new c alls from c oming  in and waits until all c alls in 
p rog ress have c omp leted . The forc ed  op tion id les 
p orts immediately. Customers should  first b e 
informed  throug h a broad c ast message that the 
system is b eing  shut d own.
reset system 
shutdown
craft
 (onsite tec hnic ian)
cust
 (c ustomer)Takes the system to the shutd own state from the 
AUDIX or OA&M state. The shutd own state must 
be entered prior to powering down the switch 
c arrier. Can b e d one in a c amp -on or forc ed  
manner from the AUDIX state. Using  the c amp -on 
op tion is the g rac eful way to shut d own the 
system. Customers should  first b e informed 
throug h a b road c ast messag e that the system is 
b eing  shut d own. A c ritic al error c ond ition c an 
also b ring  the system to this state.
reset system 
restart
craft 
(onsite tec hnic ian)Restarts the system software immed iately if in the 
OA&M state, or in a c amp -on or forc ed manner if 
in the AUDIX state.
reset system reboot
craft
 (onsite tec hnic ian)
cust
 (c ustomer)Reb oots the op erating  system and restarts 
software in a c amp -on or forc ed  manner if in the 
AUDIX state, or immed iately if in the OA&M state.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
1-27 Forms You Will Use 
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change/display 
voice group
craft
 (onsite tec hnic ian)
cust 
(c ustomer)The c hang e/d isp lay func tion ad ministers the 
DEFINITY AUDIX System voic e-p ort extensions 
and  loc ations.
change/display
system-parameters 
maintenance
craft 
(onsite tec hnic ian)
cust
 (c ustomer)Used  to d isp lay or c hang e system p arameters 
suc h as system loc ation, alarm rep orting  p hone 
numb er, alarm orig ination ac tivation and  ac c ess, 
system notes, alarm ac tion matric es, and  the 
maximum numb er of event log entries.
audit 
switch-translations 
craft
 (onsite tec hnic ian)
cust
 (c ustomer)A d emand  aud it that examines and  up d ates 
internal d ata used  by the Servic e Disp atc her.  If 
the aud it find s that no voic e p ort translations exist, 
an error will b e log g ed  that results in the ac tivation 
of an alarm. Also c hec ks the switc h translations 
database.
audit 
maintenance-log
craft
 (onsite tec hnic ian)
cust
 (c ustomer)A d emand  aud it that p erforms internal c hec ks on 
maintenanc e logs.  For instanc e, c orrec ts 
resourc e typ es in the ac tive and  resolved  alarm 
log s after a system up g rad e.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
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audit 
subscriber-data
craft
 (onsite tec hnic ian)
cust
 (c ustomer)A d emand  aud it that:
nValid ates the c ontents of the d elivery lists 
assoc iated  with c urrent outg oing  messag es, 
and  timestamp s the p rofiles of remote 
sub sc rib ers that ap p ear in these lists.
nValid ates field s in c lass-of-servic e temp lates, 
sub sc rib er p rofiles, and  automated  attend ant 
profiles.
nCounts sub sc rib ers.
nChec ks for c onflic ts b etween the system g uest 
password and individual subscriber 
p assword s, making  an entry in the Ad min log  if 
a matc h exists.
nRemoves sub scrib er IDs of d eleted  
sub sc rib ers from messag e head ers, 
mailb oxes, mailing  lists, and  personal 
directories.
nDeletes remote sub sc rib ers.
nCross c hec ks extensions, names, touc h-tone, 
user d irec tory, and  remote nod e list translation 
files for c onsistenc y with the sub sc rib er 
profiles.
audit network-data
craft
 (onsite tec hnic ian)
cust
 (c ustomer)A d emand  aud it that c hec ks network and  mac hine 
translations, and  d isp lays the results.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
1-29 Forms You Will Use 
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audit mailboxes
craft
 (onsite tec hnic ian)
cust
 (c ustomer)A d emand  aud it that:
nDeletes old messages.
nClears broad c ast d eleted  messag es.
nValid ates mailbox struc ture and c hec ks for 
valid message IDs.
nLog s an error for eac h loc al sub sc rib er 
missing a mailbox, and creates an empty 
mailbox for that subsc riber.
nMakes sp ac e-ac c ounting  c orrec tions on a 
p er-sub scriber and  system b asis.
audit mailing-lists
craft
 (onsite tec hnic ian)
cust
 (c ustomer)A d emand  aud it that:
nCounts entries on the sub sc rib er mailing  lists, 
and  the lists themselves.
nExamines and up d ates the system’s 
resc hed uling  inc rement ad ministration.
nAud its the d elivery manag er queues, and  
makes deleted subscriber entries 
undeliverable.
audit 
personal-direc
tories
craft
 (onsite tec hnic ian)
cust
 (c ustomer)This d emand  aud it c leans sub sc rib ers’ p ersonal 
lists for internal c onsistenc y.
audit names
craft
 (onsite tec hnic ian)
cust
 (c ustomer)This demand audit:
nEnsures that every voic ed  name c orresp ond s 
to a valid  sub sc rib er.
nLog s messag es in the Ad min log  for the first 
20 loc al subsc ribers who d o not have a voic ed  
name.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
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audit voice-files
craft
 (onsite tec hnic ian)
cust
 (c ustomer)This demand audit:
nDeletes any voic e file without a messag e 
head er.
nRemoves referenc es to nonexistent voic e files 
from eac h messag e head er.
audit switch-names
craft
 (onsite tec hnic ian)
cust
 (c ustomer)
(Disp lay Set only)When the system is in the Display Set mod e, 
b uild s a map  to allow the DEFINITY AUDIX System 
to d erive extensions of c alling  p arties and  
sub scrib ers.
save nightly
craft
 (onsite tec hnic ian)
cust
 (c ustomer)Used  to perform an immed iate b ac kup  of the d ata 
bac ked up automatically each night.  The backup 
consists of subscriber data including subscriber 
p rofiles, messag e head ers, mailing  lists, user 
d irec tory file, and  message waiting  lamp  status. 
This sc reen c an b e ac tivated while in the OA&M or 
AUDIX state.
nTh e  save nightly
 c ommand  ad d s the b ac kup  
to the existing  b ac kup s on the MO d isk.
nTh e  save nightly initialize
 c ommand  removes 
all d ata c urrently on the MO d isk before 
backing up the data.
save weekly
craft
 (onsite tec hnic ian)
cust
 (c ustomer)Used  to perform an immed iate b ac kup  of the d ata 
b ac ked  up  automatic ally on a weekly b asis. This 
b ac kup  c onsists of all voic ed-in sub sc rib er names 
inc lud ing  those of remote sub sc rib ers. This 
sc reen c an b e ac tivated  while in the OA&M or 
AUDIX state.
nTh e  save weekly
 c ommand  ad d s the bac kup  
to the existing  b ac kup s on the MO d isk.
nTh e  save weekly initialize
 c ommand  removes 
all d ata c urrently on the MO d isk before 
backing up the data.
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Repair Orientation 
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save announcements
craft
 (onsite tec hnic ian)
cust
 (c ustomer)Used  to p erform a manual b ac kup  of the 
announc ements filesystem. This sc reen c an b e 
ac tivated  while in the OA&M or AUDIX state.
nTh e  save announcements
 c ommand  ad d s 
the b ac kup  to the existing  b ac kup s on the MO 
disk.
nTh e  save announcements initialize
 removes 
all d ata on the MO d isk b efore b ac king  up the 
data.
save voice
craft
 (onsite tec hnic ian)
cust
 (c ustomer) Used  to p erform a manual b ac kup  of the voic e 
filesystem. This sc reen c an b e ac tivated  while in 
the OA&M or AUDIX state.
nTh e  save voice
 c ommand  ad d s the b ac kup  to 
the existing  b ac kup s on the MO d isk.
nTh e  save voice initialize
 c ommand  removes 
all d ata on the MO d isk b efore b ac king  up the 
data.
status switch-link
craft 
(onsite tec hnic ian)
cust
 (c ustomer)
(Control Link only)
nDisp lays typ e, sp eed , and loc ation of switc h 
link.
nDisp lays state of op eration: ISB (In service, 
busy)
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							DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
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Repair Orientation 
1-32 Placing Test Calls 
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Placing Test Calls
To p lac e a test c all, first busyout the DEFINITY AUDIX voic e p ort that you want to 
test. Then p lac e a p riority c all to the port extension. Chec k the switc h 
ad ministration for the feature ac c ess c od e for initiating  a p riority c all.
If you c annot plac e a test c all, it may b e b ec ause the DEFINITY AUDIX software 
is d own, p orts are not c orrec tly ad ministered on the switc h, or the p ort you are 
trying to c all into is faulty or out of servic e. Go to the alarm log .