Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Overview5-7
Serial5
If you selected the serial setting in the Connection box of the Server Properties 
window, the Server Properties window is changed, as shown below:
In the Server Properties box, do the following:
1. In the Serv
er Name text box, enter the name of the server that you will be 
using.
2. In the Serial Settings box, enter all settings for the serial connection. Each 
setting has a pull-down list with various options (see the example above). 
See your CMS Administrator for serial settings.
3. When finished entering serial settings, click on OK. The CMS Servers tab 
displays.
4. Select OK to accept the serial settings.
The system brings you back to the Supervisor Controller window. At this point 
you are still not logged into the CMS server, but you have established 
connection settings to the CMS server. 
Now you are ready to log into the CMS server. See “Logging Into the CMS 
Server — First Time” on page 5-9.
Pull-down list 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Overview5-8
Modem5
If you selected the modem setting in the Connection box of the Server 
Properties window, the Server Properties window displays the Modem Settings 
box, as shown below:
In the Server Properties window, do the following:
1. In the Serv
er Name text box, enter the name of the server that you will be 
using.
2. In the P
hone Number text box, enter the number to the CMS server. If you 
do not know the phone number, contact your CMS System Administrator.
3. In the Mod
em box, select the modem from the pull-down list of modems 
configured in Windows.
4. Select OK. The CMS Servers tab displays.
5. Select OK to accept the modem settings.
The system brings you back to the Supervisor Controller window. At this point 
you are still not
 logged into the CMS server, but you have established 
connection settings to the CMS server. 
To log into the CMS server, see “
Logging Into the CMS Server — First Time” 
on page 5-9.
Pull-down list 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Logging Into the CMS Server — First Time5-9
Logging Into the CMS Server — First Time5
After you have established connection settings to the CMS server, you can log 
into the CMS server by using the C
onnect menu or using the Login icon (see 
the graphic below).
1. To log into the CMS server for the first time, do one of the following:
lSelect Login from the Connect menu.
lClick on the Login icon: .
lDepending on how you established connection settings to the CMS 
server, one of two actions will occur:
lFor an automatic login connection, the Login Information dialog box 
appears. Follow Steps 4
 through 7 in “Automatic Login” on page 
5-10.
lFor a manual login connection, the Manual Login dialog box will 
appear. Follow Steps 2
 through 6 in “Manual Login” on page 5-11.
Connect menu Login Icon 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Logging Into CMS Server — After First Time5-10
Logging Into CMS Server — After First Time5
After you have logged into Supervisor for the first time and established your 
login ID and password, the login procedures change slightly. Follow the 
procedures below for automatic and manual login.
Automatic Login5
If the connection settings were established for automatic login, you will use the 
Automatic Login dialog box. Now, each time you open the Supervisor 
application, the Supervisor Controller window will appear, along with the 
Login Information dialog box.
To log into the CMS server, do the following:
1. Double click on the Supervisor icon in its program group. The Supervisor 
Controller window appears, along with the Login Information dialog box 
in the forefront, as shown below:
2. Select the C
MS Server from the pull-down list of servers.
3. Select the CMS Version from the pull-down list. Version 8 Supervisor is 
compatible with either R3V6 CMS or R3V8 CMS. You must select the 
version of CMS that is on the server you have selected. If you select the 
wrong version of CMS, you will receive an error message. See Chapter 9, 
“Troubleshooting,” for more information. 
2. Login ID: Text Box
3. Password: Text Box
4. History list of Login IDs
1
2
3
1. CMS Server: Text Box4 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Logging Into CMS Server — After First Time5-11
NOTE:
If you select CMS R3V6, you will see both Generic 2 and Generic 3 ACDs 
and their associated data. If you select R3V8 CMS, you will see only 
Generic 3 ACDs and data, and Generic 2 ACD data. You will not be able to 
access Generic 2 ACDs.
4. Type your CMS login ID in the L
ogin ID: text box, or choose it from the 
history list of IDs (if it has been entered previously).
5. Tab to the P
assword: text box.
6. Type your CMS password in the P
assword: text box.
7. Select OK.
A message box indicates that Supervisor is connecting to the CMS server.
Once you connect to the CMS server, the Supervisor Controller window 
appears with CMS operations available on the toolbar. The status line is active 
and two new menus (Com
mands and Scripts) appear in the menu bar.
Now you are ready to learn more about the Supervisor Controller window.  See 
“Exploring the 
CentreVu Supervisor Controller” on page 5-18.
Manual Login5
If the connection settings were established for manual login, you will log into 
the CMS server through the Manual Login dialog box. Now, each time you 
open the Supervisor application, the Supervisor Controller window will appear, 
along with the Manual Login dialog box.
NOTE:
The Manual Login window is not recommended for standard Solaris use (for 
example, it should not be used for editing files). The Manual Login dialog box 
is not
 a Terminal Emulator. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Logging Into CMS Server — After First Time5-12
To log into the CMS server using the manual login, do the following:
1. Double click on the Supervisor icon in its program group. The application 
brings up the Supervisor Controller window and the Manual Login dialog 
box (in the forefront). At this time, you are not
 logged into the CMS server.
2. In the Manual Login dialog box, at the login: prompt, enter your CMS 
Login ID.
NOTE:
The prompts will appear only after you have entered information for the 
previous prompt. All prompts are shown in the Manual Login dialog box 
for convenience.
3. At the Password: prompt, enter your CMS password.
4. If the Enter Terminal Type: prompt displays, enter cvsup.
5. If the Solaris system prompt displays, enter cms.
6. At the Input terminal type: prompt, enter the terminal type 
cvsup , or press Enter if the default listed is cvsup. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Logging Into CMS Server — After First Time5-13
The Supervisor Controller window appears. 
The Controller window includes the Commands and Scripts menus and 
additional items, which relate to CMS, in the T
ools menu. Also, the status line 
is now active.
NOTE:
For more information on the scripting feature, refer to Chapter 3, “Scripting,” in 
the CentreVu
® R3V8 CMS Administration (585-210-910) document.
Now you are ready to learn more about the Supervisor Controller window. See 
“Exploring the 
CentreVu Supervisor Controller” on page 5-18. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Logging Off the CentreVu CMS Server5-14
Logging Off the CentreVu CMS Server5
You can log off the CMS server by using any of three options, which are 
explained below.
1. To log off the CMS server, do one of the following:
lSelect Logout from the Connect menu.
lClick on the Exit icon: , or select Exit from the Connect menu. 
This logs you out of the CMS server as well as the CentreVu 
Supervisor application.
lClick on the Logout icon: .
2. The application responds with the following question:
3. Select Y
es to log off the CMS server. One of two things can happen:
lIf you selected Exit, Supervisor logs you out and closes the 
application. 
lIf you selected Logout, the Supervisor Controller window remains 
open, but it is now in disconnected mode (see “
Not Logged Into the 
CMS Server” on page 5-18 for details). 
4. Go to “
Exiting Supervisor” on page 5-15.
Connect Menu 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exiting Supervisor5-15
Exiting Supervisor5
To exit from the Supervisor application, do the following:
1. Select Ex
it from the Connect menu.
2. If you try to exit from the Supervisor application before logging off the 
CMS server, the following message displays:
3. Select one of the following:
lYe s—Supervisor automatically logs you off of the CMS server and 
then exits from the application.
lNo—you are returned to the Controller and remain logged into the 
CMS server. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Changing Connection Settings5-16
Changing Connection Settings5
If you want to change connection settings to the CMS server, do the following:
NOTE:
You cannot be logged into a CMS server when you change connection settings.
1. Open the Supervisor application. 
2. If your connection to the CMS server is set for automatic login, go to Step 
3
. If your connection to the CMS server is set for manual login, go to Step 
4
.
3. Select Cancel from the Login Information dialog box (this closes the 
Login Information dialog box).
4. Select Cancel from the Manual Login dialog box (this closes the Manual 
Login dialog box).
5. The system responds by returning to the Controller.
6. Open the Options dialog box by doing one of the following:
lSelect Options... from the Tools menu.
lClick on the Options icon:
The Options dialog box appears with the CMS Servers tab folder open.
NOTE:
You can also open the Options dialog box by selecting CMS Servers from 
the C
onnect menu.
7. In the CMS Servers tab folder, select P
roperties.