Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-13
Proper Operation of Networking Software9
To ensure that the PC networking software is loaded and functional, you should 
test the networking connectivity to the target CMS server prior to running 
CentreVu Supervisor. To test this functionality, use the network softwares own 
ftp/telnet application. If this works, but Supervisor still cannot establish 
connection, it is most likely a problem with the WINSOCK.DLL.
Problems with Serial/Modem Connections9
If you have a bad serial or modem connection, you will encounter slow data 
transfers and frequent loss of the serial connection. The CentreVu Supervisor 
controller will report this as a “Serial Connection Broken” error message. If 
automatic login was selected, Supervisor will attempt to connect again.
What to check for if you have serial or modem connection problems:
1. Make sure that the RTS/CTS flow control string is selected in the Options 
dialog box.
2. Check to see if your serial connection to the CMS server or modem is 
wired correctly for hardware flow control. For modem connections, make 
sure you have the correct cable wiring between the modem and the CMS 
server.
3. Your hardware flow control on the CMS servers serial ports must be on 
and functioning properly. Refer to the CentreVu Call Management System 
Release 3 Version 5 Sun SPARCserver Computers Installation and 
Maintenance (585-215-827) or your SPARCserver documentation for 
correct configuration of hardware flow control for your respective serial 
communications.
4. 16550A UARTS must be in use on the PC running CentreVu Supervisor. 
The following parameters in the [386Enh] section of the PCs 
SYSTEM.INI file should be set to:
COMnFIFO=1
Where n is the communications port being used. This will ensure that the 
FIFO buffer capability of the communications port will be used.
5. Some terminal server connections may require the addition of 
EscAllCtrl=1 in the [LINK] section of the Centrevu.ini file. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-14
Using a Secondary System Password on the CMS 
Server
9
If you use a secondary system password on your CMS server, set the 
[CONTROL] SystemPasswordPrompt= section in the Centrevu.ini 
file to a string that is the security password prompt of your CMS server. 
For example: 
[CONTROL]
SystemPasswordPrompt=External security: 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
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CentreVu
Supervisor
Saving as HTMLA
Overview1
The Save as HTML function available with CentreVu Supervisor 
Version 8 allows the user to export a snapshot of a report running in CentreVu 
Supervisor and save it as an HTML file. Any report generated in CentreVu 
Supervisor can be converted to an HTML file. This file can then be stored on a 
Web server for viewing on the Internet or an Intranet. 
To view the HTML file, your Internet browser must support tables and .gif 
graphic files. For example, Netscape Navigator
* 3.0 or Microsoft† Internet 
Explorer 3.0, or later versions of either, support tables and .gif graphic files.
Here are some points to remember when using the Save as HTML function:
lSave as HTML does not automatically save the HTML file onto a Web 
server. You must copy the HTML file and any associated graphics to the 
Internet server you want to use. 
lSave as HTML does not automatically update the HTML for real-time 
reports.
*Netscape Navigator is a trademark of Netscape Communications Corporation.
†Microsoft Internet Explorer is a registered trademark of Microsoft Corp. 
						

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lSave as HTML is found in the pull-down report menu on an open report.
lSave as HTML does not support 32-bit color mode for graphics saved 
using Save as HTML.
Using Save as HTML1
To save a report as an HTML file, do the following:
1. While running the report you want to save, select Save as H
TML from the 
R
eport menu, as shown below: 
						

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The Save as HTML dialog box appears:
2. In the Template section of the Save as HTML dialog box, do one of the 
following:
lIf you want to use a template, type the template file name in the 
template field, select the template from the drop-down history lists, or 
select the browse button and browse for a template.
lIf you do not want to use a template, select the Do not use a template 
radio button.
3. In the Output section, select one of the following:
lSelect Use CentreVu Supervisor fonts to preserve the report fonts as 
you see them in CentreVu Supervisor.
lSelect Use Web Browser default fonts to display the output file 
using Internet browser default fonts.
4. To specify the name of the HTML output file to be created, do one of the 
following:
lType the name of the output file in the file name field.
lSelect the file name from the pull-down history list.
lSelect the browse button and browse for a file name. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
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5. You can now do either of the following:
lIf you want to schedule the creation of an HTML file, select the 
Script button at the bottom of the dialog box. The Script button 
displays the Save as Script dialog box, which lets you create a new 
script for the selected report, run the report, and save it in HTML 
format. The report will exit after the save is complete.
NOTE:
For more information on the Scripting feature, see Chapter 3, “Scripting,” 
in the CentreVu
® CMS R3V8 Administration (585-210-910) guide.
lSelect the OK button to save the report in HTML file format. 
The HTML file that has been generated can be modified to fit your 
specific need using an HTML or text editor. The report can now be 
viewed with an Internet browser. 
Output Files1
You must select a name for the HTML file you are creating. You must specify 
the full file path (for example, c:	emp\myrpt.htm) to save the file in a directory 
other than the current directory.
If there are charts associated with the file, they are converted into .gif files and 
numbered in the order created. For example, c:	emp\myrpt1.gif and 
c:	emp\myrpt2.gif.
The output file is created using the templates and fonts you have specified. 
After the HTML is saved, you can move or copy it and all associated graphics 
files to a Web server directory for viewing on the Internet or an Intranet. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
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Using Templates1
Templates are HTML files that can be created or edited using an HTML or text 
editor. A template can be used to provide company logos, background color, 
specific fonts, or surrounding text to the HTML file. The templates are limited 
by what your Web browser supports. Templates are installed with Save as 
HTML.
NOTE:
If you do not select a template, the HTML file displays only the report. 
Not Using Templates1
If you choose not to use existing templates, Save as HTML does the following:
lGenerates standard surround tags  and  in order for 
your report to be converted to HTML
lSets the background color white and font color to black 
lGives the page the same title as the report title. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
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Using Existing Templates1
CentreVu Supervisor provides you with templates to use when saving a report 
as an HTML file. Sample templates can be found in the samples directory of the 
CentreVu Supervisor directory where the executable files were installed.
Save as HTML Template Tags1
The following table describes the tags used by Save as HTML and which can be 
used to create templates.
HTML Tag Description
This tag is replaced with the title of report in the 
HTML file. If this tag is used within the 
 tags, the title of the report will be 
used as heading to the page. Multiple uses of 
this tag are allowed.
This tag is replaced by the report body in the 
HTML file. However, only the first occurrence 
of this tag is replaced. If a template is used and 
the  tag is not in the 
template, an error occurs, and the Save as 
HTML operation is aborted. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
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Fonts1
If you choose to use the CentreVu Supervisor fonts, the font face and size are 
preserved in the HTML file, as follows:
lThe fonts used in CentreVu Supervisor are Arial, Courier New and Times 
New Roman. 
lIn the event these fonts are not available on the computer viewing the 
HTML file, backup fonts are used. The backup fonts are Helvetica for 
Arial, Courier for Courier New, and Times for Times New Roman.
lIf you choose to use the Web browser’s default fonts, the HTML file will 
not specify any fonts, as follows:
— If you choose not to preserve the CentreVu Supervisor fonts, the 
appearance of the report in the HTML file may change. 
— If you choose to use a template, do not preserve the CentreVu 
Supervisor fonts if the template specifies the fonts. 
						

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