Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-7
Ed it i ng  Pr of i le s,8-16Elevation,7-30Ending Interval,7-10
Error Messag es,9-2to9-10Installation,9-2to9-3Log in,9-4to9-10
Te r m i n a l,8-23Exc e p t i on  C o un t,5-26Exc e p t i on s
Button
,5-24Icon,7-39Exc eptions Button,5-30
Exi t,6-7, 7-14Rep o r t s,7-86Sup e r vi so r,5-28
Exit Button,6-7Exiting  Terminal,8-8, 8-11Exp o r t
All Data
,7-47Chart Data,7-47Data wind ow,7-48to7-49
Ta b l e  D a t a,7-47Exp o r t in g
Ta b le  Dat a
,7-47
All Data,7-47
Chart Data,7-47Rep o r t  D a t a,7-47to7-49Sav e a s Sc r i p t,7-49
F
Find  one b utton,6-7, 6-12, 6-13, 6-15Fin d  Ta b,1-9
First Day of Week,7-73Fix ed  Co lu mn s,7-25Fix ed  Ro w s,7-25
Flo w  C o nt r o l Se tt i ng,8-19Fon t  Ta b,8-21Larg e,8-22
Med ium,8-22Sam p l e  Te xt,8-22Sma ll,8-22 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-8
Format Menu,7-17Chart,7-17So r t  b y,7-17
Ta b l e,7-17Formatting  Chart Rep orts
3D Effec ts Tab,7-30
Axis Tab,7-32Data Point Lab els Tab,7-37General Tab,7-29
Leg end  Tab,7-36Ti t l e  Ta b,7-35Ty p e  Ta b,7-33
Formatting  Tab le Rep orts
General Tab,7-25So r t  Ta b,7-26
Function keys,8-10
G
General Tab,7-25, 7-29, 7-73
Axis Disp lay,7-32Bac kg round  Color,7-29First Day of Week,7-73
Fi x e d  C o l u m n s,7-25Fi x e d  Ro w s,7-25Rea l- Ti me,7-29
Show Grid lines,7-25Get Contents Button,6-7
H
Hang up String,8-21Help,1-8to ??, 1-8, 1-9, ?? to1-9, 5-22About Help,5-22
Button,5-39Contents,1-9, 5-22Fi n d  Ta b,1-9
Learning  to use,1-9Main Categ ories (books),1-8
On op en wind ows,1-9Technical Support,5-22To p i c s,1-8 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-9
Help  Menu,8-13Ab out,8-13Contents,8-13
Tec hnical Sup port,8-13Help line,1-7, 9-1History List,5-40
How to use,5-46HTML, Saving as,7-13, A-1toA-7
I
Ic ons
Ag ent Ad ministration,7-39Ag ent Real-Time,7-39
Caution Threshold,7-41Custom,7-40Dictionary,5-24, 7-39
Exc ep t i on s,5-24, 7-39Log out,5-24Maintenance,5-25, 7-39
Op tions,5-19, 5-24Other,7-40Previous,6-7, 6-12
Rep o r t s,5-24Split/Skill,7-40System Setup,5-25
Trunk,7-40User Permissions,5-25VD N,7-40
Vec t or,7-40Warning  Threshold,7-41Information Messag es, Terminal,8-24
Input Field s
Comp leting,5-42Definition,5-40
Input Windows
Comp leting,5-40Definition of field s,5-40
Inside, lab el p arameter,7-37Install/Uninstall Tab,4-2Installation
Canc eling
,1-7CentreVu Terminal Emulator,8-4C MS Ser v er
Req uirements
,1-12
Dc om95,1-11 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-10
Installation, (continued )
Loc al,2-1to ??Other Req uirements,1-11
PC Req uirements
Network Connec tion,1-10
Serial Connec tion,1-10
Wind ows 95,1-11
Wind ows NT,1-11
Se r v i c e  Pa c k  3,1-11Support,1-7Ti p s,1-7
L
Lang uag e-version tab le,1-2Larg e Font,8-22
Left, lab el parameter,7-38Leg end  Tab,7-36Loc ation,7-36
Vi s i b l e,7-36List all b utton,6-11, 6-13, 6-15List Devic es button,6-7
Lists, History,5-40Loc al Installation,1-5, 2-1to ??Network Fold er, Prep aring,2-2to2-3
Previous Version Found,2-7Rep lac e CentreVu Supervisor 5.0,2-8to2-9, 2-9to2-10, 3-12Selec ting  Components,2-13
Selec ting  the Destination Fold er,2-11Selec ting  the Local Directory,2-10to2-11Selec ting  the Shortc uts Folder,2-14
Selec ting  the Type of Installation,2-12Setting  Up the PC,2-3to2-16Type of Loc ation,2-7
Using  Start/Run,2-3to2-5Loc ation
of Leg end,7-36
of title,7-35Log g ing  into CMS,8-6, 8-7
Log g ing  out of CMS,8-8Log in
Button,5-19, 5-20
Pr o m p t,8-7Log in Status Ind ic ator,5-26Log out Button,5-24, 5-28 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-11
M
Maintenance
Button,5-25, 5-33Icon,7-39
Marg ins, d efining  pag e,7-55Maximize/Minimize Buttons,5-19Maximizing  Rep ort Outp ut Wind ows,7-51
Med ium Font,8-22Menu Bar,5-40A b ou t  C en t r eVu  Su p er v is or,5-22
Commands,5-29Ag ent Ad ministration,5-30
Call Center Ad ministration,5-31
Dic tionary,5-30
Ex c e p t io ns,5-30
Re p or t s,5-29
Connec t,5-20, 5-28
CMS Servers,5-20
Ex it,5-28
Log in,5-20
Log out,5-28
Connec ted  to CMS Server,5-27
Help,5-22Help  Contents,5-22Not Connected  to CMS Server,5-20
Rep o r t,7-11Sc r i p ts,5-34Tec hnical Sup port,5-22
Te r m i n a l,8-10Tools,5-21, 5-32Add Button,5-33
Ad vanc ed,5-21, 5-33
Maintenanc e,5-33
Op tions,5-21, 5-32
Re mo v e B u tt o n,5-33
Sy st e m Set u p,5-33
User Permissions,5-34
Menus
Pop - U p,7-42
Rig ht Mouse Button,7-42Minimizing  Rep ort Outp ut Wind ows,7-51 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-12
Mod em Connec tion
Baud  Rate,8-19Data Bit,8-20
Flow Control,8-19Pa r i t y,8-19Po r t,8-19
Pr o b l e m s,9-13Setting s,8-19St o p  B i t s,8-20
Mod em Tab,8-20Allow xx sec ond s,8-21Auto Retry,8-21
Dial Prefix,8-20Dial Suffix,8-21Hang up  String,8-21
Res et  St ri n g,8-21Modify button,6-7Mod ifying  Database Items,6-13
N
Na me  Fo r ma t  Ta b,7-77National Customer Care Center Phone Numb er,1-7, 9-1Network Connec tion,1-10
Network Connec tion Settings,8-18CMS Network Ad d ress,8-18Network Port,8-18
Network Port,8-18Network Setup,3-2to3-8Network Software Op eration,9-13
Next button,6-7, 6-12None, lab el parameter,7-37Numb ers, d isp laying  pag e,7-55
O
OCX Inc omp atib ilities,9-11OK Button,5-39
On a spec ific topic,1-9Op ening a profile,8-11Op ening Terminal,8-5
Op erations
Actions menu,6-6Ed i t  m e n u,6-8
Inp ut wind ow,6-4 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-13
Op erations Wind ow
Ad ding items,6-10Modifying items,6-13
Op tions Button,5-19, 5-21, 5-24, 5-32Op tions Menu,7-20Restore Original View,7-20
Sta t us  B ar,7-20Th r e s h o l d s,7-20Op tions Tab
Default ACD
,7-73Synchronize PC and CMS Time at Log in,7-74Use Tooltip s,7-74
User Sound,7-74Op tions...
Communic ations Tab,7-73, 7-75, 7-76, 7-77
General Tab,7-73Na me  Fo r ma t Ta b,7-77Rep ort Colors Tab,7-75
Threshold  Colors Tab,7-76Organize Scripts window,5-34Other ic on,7-40
Outsid e, lab el p arameter,7-37
P
Packag e Contents,1-6
Pa g e
Marg ins, d efining,7-55Numb ering,7-55
Set u p,7-12, 7-54Pa ri t y Se tt i n g,8-19Password Prompt,8-7
Pa st e,6-9Perc ent, d ata point lab el,7-38Po rt  Se tt i ng,8-19
Previewing a rep ort,7-12Previous Button,6-7, 6-12Previous Version Found,2-7, 3-10
Pr in t  Set u p,7-53Printer selection,7-53Printing  a rep ort,7-12
Profile Menu,8-6, 8-10to8-111...4, c hoosing  a profile,8-11Ed iting  p rofiles,8-16
New,8-11Op en,8-6, 8-11 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-14
Profile Menu, (c ontinued )
Sa v e,8-11Sa v e  A s,8-11
Sa v e  Pr o f i l e  A s,8-15Profile Op tions
Communic ations Tab,8-18
Font Tab,8-21Mod em Tab,8-20Setting,8-15, 8-17
Wi n d o w,8-14Profiles, c reating,8-14to8-15Projec tion,7-31
R
Read me File
Acc essing,2-3, 3-2
Where to Find,1-7Re al - Ti me,7-29Related  Documents,P- 6
Replace CentreVu Sup ervisor 5.0,2-8to2-9, 2-9to2-10, 3-11, 3-12Re p o r t
Dates,7-7
Destinations,7-6Layouts
Chart,7-23
Ta b l e,7-22
Restoring  view,7-20Threshold s, Minimized,7-41Ti m e s,7-10
Ending Interval,7-10
Starting Interval,7-10
Wind ows, Minimizing,7-39Report Colors Tab,7-75
Re p o r t  D es ig n er,7-3Re p o r t  Me nu,7-12Desig n,7-13
Ex i t,7-14Pa g e  Se t u p,7-12
Pr i n t,7-12Print Preview,7-12Res ta r t,7-12
Sa v e,7-13Sa v e  A s,7-13Sa v e  a s  H TM L,7-13
Sc r i p t,7-14 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-15
Re p o r t  Me nu  B ar,7-11Ed i t,7-15Fo r m a t,7-17
Op tions,7-20Rep o r t,7-12Tools,7-18
Report Selec tor Wind ow,7-4Re p o r t s
Chang e Ag ent Sp lits/Skills,7-19
Chart,7-23Copying  chart,7-50Drill Down,7-18
Exiting,7-86Formatting
Chang ing c olumn wid ths,7-52
Chart,7-28
Ta b le,7-24
Historic al
Run Dates
,7-7
Run Times,7-10
Pr in t in g,7-53Rep ort Selec tor Wind ow,7-3
Resize,7-51Resizing  wind ows,7-51Restarting,7-86
Running,7-3Saving  to File,7-15, 7-16Setting Threshold Highlights,7-56
Spec ifying  p ag e setup,7-54Sta t us  B ar,7-20Ta b l e,7-22
Threshold  Setting s,7-18Re p o r t s B u t to n,5-24, 5-29Re se t  St r i ng,8-21
Resizing Report Windows,7-51Restarting a rep ort,7-12, 7-86Restore Orig inal View,7-20
Right Mouse Button menu,7-42Right, lab el parameter,7-38Rotating  a 3D Chart,7-46
Rotation,7-30Ru n b u tt o n,6-8 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-16
S
Sam p l e  Te xt  b ox,8-22Sav e A s,7-13Sav e a s H TML,7-13, A-1toA-7
Dialog  b ox,A-3Selec ting  fonts,A-3, A-7Using  a temp late,A-3
Sav e Pr o fi l e A s  d i al o g  b o x,8-15Saving  a p rofile,8-11Saving  a report,7-13
Sc r i p t
Automatic,7-14Interac tive,7-14
Rep o r t m en u,7-14Save as Script dialog,7-14Scrip t Button,5-39, 6-8
Sc r i p ti n g
Organizing Scripts,5-34Sc r i p t s  m e n u,5-34
Sc r i p ts  Me nu,5-34Searc h for Help On,1-9Sec o nd a r y Sys te m Pa ss w or d ,  us in g,9-14
Select Comp onents,2-13, 3-16Select Destination Directory,3-14Select Destination Fold er,2-11, 3-6
Select Fold er,2-14, 3-17Select Loc al Direc tory,2-10to2-11Select Loc ation,2-10to2-11, 3-13to3-14
Select Network Location,3-5to3-7Select tab les button,6-8Selector Wind ows,5-38to5-39
Apply button,5-39Canc el button,5-39Help  Button,5-39
OK button,5-39Sc ript b utton,5-39Ta b  f o l d e r s,5-38
Serial Connection,1-10Baud  Rate,8-19
Data Bit,8-20Pa r i t y,8-19Po r t,8-19
Pr o b l e m s,9-13Setting s,8-19St o p  B i t s,8-20