Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
About CentreVu Supervisor1-3
Portuguese
Windows 95
Windows 98
 Windows 
NT 4.0
Spanish
Windows 95
Windows 98
 Windows 
NT 4.0
Japanese
Windows 95
Windows 98
 Windows 
NT 4.0
Windows
 OS
LanguageEnglish Dutch  French German Italian Portuguese  Spanish Japanese  
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
About CentreVu CMS1-4
About CentreVu CMS1
CentreVu Call Management System (CMS) is a software product used by 
customers who have the Lucent Technologies DEFINITY® Enterprise 
Communications Server (ECS) or Lucent telecommunications switches and 
receive a large volume of telephone calls that are processed through the 
Automatic Call Distribution (ACD) feature of the switch. The CMS server 
collects call-traffic data, formats management reports, and provides an 
administrative interface to the ACD feature in the switch. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Types of Installation1-5
Types of Installation1
There are several ways of installing the CentreVuSupervisor software. This 
manual discusses the following methods:
lLocal installation. With this type of installation, all of the Supervisor 
software is installed locally on each PC from a CD-ROM or from a 
network server. When installing from the network, the network 
administrator first copies the Supervisor installation files to a shared 
installation folder that resides on the network. Then, the user runs a client 
setup from the installation folder to install Supervisor to disk space local to 
the PC. See Chapter 2, “Installing CentreVu Supervisor on a Local PC,” for 
details.
lShared network installation. With this type of installation, the CentreVu 
Supervisor application software is installed to a shared application folder 
on the network server, but user-specific files and logs are stored in a 
Supervisor folder on each user’s PC or on their own network drive. See 
Chapter 3, “Installing CentreVu Supervisor on a Shared Network Drive,” 
for details. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Checking Package Contents1-6
Checking Package Contents1
The CentreVu Supervisor software package includes the items listed in 
Table 1. Check the package contents to be sure all items are included.
If any of the items are missing or damaged, contact your Lucent Account Team. 
International customers should contact their Lucent representative or 
distributor.Ta b l e  1 :   CentreVu Supervisor Package Contents
Item Description
CentreVu Supervisor 
SoftwareCD-ROM
CentreVu
® Supervisor 
Installation and Getting 
Started document Document Number (585-210-928) 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Installation Support1-7
Installation Support1
If you have difficulty installing CentreVu Supervisor, refer to the following 
sources:
lSystem requirements in “What You Need on Your PC” on page 1-10.
lThe online Help option provided with the installation program. (See 
“
Online Help” on page 1-8.)
lThe tips in the readme.txt file on the CD-ROM. Use an editor such as 
Microsoft Windows Notepad to read the file.
lThe Install Status dialog box will display a list of all files installed for 
CentreVu Supervisor Release 8. Review this list to see that all files were 
successfully installed.
lChapter 9, “Troubleshooting.” 
If you have further questions, contact the Lucent Technologies National 
Customer Care Center on 1-800-242-2121. For international support, call your 
Lucent representative or distributor for assistance.
Tips1
The CD-ROM in your package includes a graphical installer to help you install 
your copy of CentreVu Supervisor.
The CD-ROM also supports the Microsoft Windows AutoPlay feature. If 
AutoPlay is enabled on the PC, insert the CD-ROM into the drive and the 
CentreVu Supervisor Setup program starts automatically. 
NOTE:
See your system administrator for information on how to enable or disable 
AutoPlay on your PC.
You can cancel the installation of CentreVu Supervisor at any time by selecting 
“Close” from the control menu, pressing Alt+F4, or pressing the F3 key. You 
can also cancel the installation by selecting the Cancel button at the bottom of 
the screen. The Supervisor installation program will exit installation and 
remove any files that were built by the program. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Installation Support1-8
Online Help1
CentreVu Supervisor provides online Help to assist you in installing and using 
Supervisor. This Help is divided into main categories (books), as shown on the 
Help Contents tab shown below:
Help Topics1
Topics are the basic unit of a help project. Each Help book listed above contains 
a list of topics. Double-click on the book name to list the related topics, which 
are represented by a question mark, as shown above under Local Computer 
Installation. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
Installation Support1-9
Learning to Use Help1
You can get information from Supervisor Help in a number of ways. The 
method you use often depends on the type of information you are searching for. 
The following methods of accessing Help are available:
lHelp Contents: Displayed by clicking on the Help menu from the 
Supervisor Controller Window and selecting C
ontents. 
lHelp on open windows: With a window open, you can press the F1 key to 
get help on that window.
lHelp on a specific topic: Choosing the Find tab from the Help Topics 
dialog box displays a window in which you can search for topics that 
contain a specific term or phrase.
lWhat’s This Help: With a dialog box open that displays the   icon in the 
title bar, help topics are available for each area or individual item in the 
dialog box. Click the icon, followed by the item or area on which you want 
help. You can also right-click certain items and select “What’s This?”
The Supervisor Help system provides several other features such as bookmarks 
for marking topics you refer to frequently. For more information on using Help, 
see your Windows documentation. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
What You Need on Your PC1-10
What You Need on Your PC1
To install and run CentreVu Supervisor, you need the following recommended 
configuration:
lA Pentium* 133 MHz processor.
NOTE:
The minimum supported PC configuration is an Intel 486-compatible 66 
MHz processor. If you have this configuration, expect to experience slower 
response time.
lA hard disk drive with 50 MB of free space. If you are installing Supervisor 
in more than one language, you will need an additional 5 MB of disk space 
for each language installed. 
lA CD-ROM drive.
lMinimum of 32 MB RAM. If simultaneous Supervisor instances are 
running in the background, additional memory may be required to maintain 
acceptable performance.
lAn SVGA monitor and adapter set to at least 800x600x256 colors graphics 
resolution. 
lMicrosoft Windows 95 or 98 or Windows NT 4.0 operating system with 
Service Pack 4.
NOTE:
If you are installing Supervisor on a Windows NT 4.0 operating system, 
you must first install the Microsoft Service Pack 4 or later version. 
lA mouse compatible with the supported Windows operating systems.
lFor Network Connection
— WinSock 1.1 compliant TCP/IP stack 
— Ethernet communications board.
* Pentium is a registered trademark of Intel Corporation. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
What You Need on Your PC1-11
lFor Serial Connection
— Serial cable correctly wired to support hardware flow control and a 
16550A UART communications port
— Available COM port.
lFor Modem Connection—at least a 19.2 Kbps modem and a 16550A 
UART communications port. If the modem is external, then the cable must 
be correctly wired to support hardware flow control.
Other Requirements1
If you are upgrading from Supervisor 1.0 or 5.0 and you are running Windows 
3.1, Windows for Workgroups 3.11, or Windows NT 3.51, you must upgrade 
your PC operating system to Microsoft Windows 95 or 98 or Windows NT 4.0 
before you can install CentreVu Supervisor R8.
If you are installing Supervisor on a Windows 95 or 98 operating system that 
does not have Internet Explorer 4.0, you need to install Dcom95 before 
installing CentreVu Supervisor. To install Dcom95, run the dcom95.exe 
program located in the Dcom95 folder on your CentreVu Supervisor CD-ROM, 
or in the Supervisor folder on the network server. Dcom95 requires you to 
reboot your PC, so you need to close any open applications before running it. 
If you are running Windows NT 4.0 and do not have Service Pack 4 installed, 
you must install it before installing CentreVu Supervisor.
If you have Windows NT 4.0 with no Service Pack, Service Pack 1 or Service 
Pack 2, you will need to install Service Pack 3 first, then Service Pack 4. If you 
have Windows NT 4.0 with Service Pack 3, you will need to upgrade to Service 
Pack 4. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Introduction
What You Need for Your CentreVu CMS Server1-12
What You Need for Your CentreVu CMS Server1
To install and run CentreVu Supervisor, you need the following:
lSun* SPARCserver† computer 
lCentreVu Call Management System Release 3 Version 8 or Version 6 
(CentreVu CMS R3V8 or R3V6).
NOTE:
If you are upgrading from Supervisor 1.0 or 5.0, you must upgrade your 
CMS server before you upgrade Supervisor. When logging into CentreVu 
CMS, you must have both Supervisor Version 8 and CentreVu CMS R3V8 
or R3V6 or the login will fail, and an error message will appear.
CentreVu Supervisor R8 will run with CentreVu CMS R3V6. You will be 
given the option to choose a version of CMS to use when logging into 
CentreVu Supervisor.
*Sun is a registered trademark of Sun Microsystems, Inc.
†SPARCserver is a registered trademark of SPARC International licensed 
exclusively to Sun Microsystems.