Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Closing Supervisor Windows5-47
Closing Supervisor Windows5
To close Supervisor windows, use any of the standard Windows methods or 
select Ex
it from the Connect menu. Selecting Exit from the Connect menu 
closes all windows and quits the application.
If the Controller is closing a window due to the CMS server shutting down or 
changing to single-user mode, a warning message is issued and then any open 
windows are closed.  
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Closing Supervisor Windows5-48 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Overview6-1
CentreVu
Supervisor
Performing CMS 
Operations
6
Overview6
The information in this chapter teaches you about the menus and inputs you will 
find when performing CMS operations in Supervisor. This chapter includes the 
following sections:
lRunning an Operation
lOperations Menus
lAdding Items in an Operations Input Window
lFinding Items from an Operations Input Window (using Find one and List 
all)
lModifying Items in an Operations Input Window
lDeleting Items from an Operations Input Window. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Overview6-2
This chapter gives you general information about how to use the windows you 
access from the Supervisor Operations tabs. You will find Operations tabs 
available under the following commands and tools:
lCommands | Dictionary
lCommands | Exceptions
lCommands | Agent Administration
lCommands | Call Center Administration
lTools|System Setup
lTools|Maintenance
lTools|User Permissions.
No matter which command or tool you use to select an operation, how you 
perform the operation is the same.
NOTE:
If information applies to a specific Operations tab (Dictionary, Exceptions, 
A
gent Administration, Call Center Administration, System Setup, 
M
aintenance, or User Permissions), then that information is in the appropriate 
chapter in the CentreVu CMS R3V8 Administration (585-210-910) document. 
For example, A
gent Administration has several procedures specific to that 
command, so those procedures are located in Chapter 6, “Agent 
Administration,” in that document. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Running an Operation6-3
Running an Operation6
To run an operation, do the following:
1. Select one of the following options under Commands or To o l s:
lDictionary
lExceptions
lAgent Administration
lCall Center Administration
lSystem Setup
lMaintenance
lUser Permissions.
The Operations list box for the application you selected appears. In the 
following example, D
ictionary was selected. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Running an Operation6-4
1. Select an operation from the Operations list box.
2. From the ACD drop-down list, select the ACD for which you want to 
perform the operation, as shown below:
3. Select OK in the Dictionary window.
4. The operation input window appears. The inputs required will vary, 
depending on which operation you are running. 
5. Complete the operation input window. 
The following example (from the Commands |Call Center 
Administration| Operations tab) shows the possible types of information 
that might be required to complete an operation input window.
6. Fill in the input field(s). Input fields are where you specify the information 
that you would like to view, add, modify, or delete. Use any of the 
following methods:
lType in the name or number of the input requested.
lUse the history list to select an input that you have previously used.
lPress the Browse button to view all of the available inputs.
1. Input Field(s)
2. History List
3. Browse Button132 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Running an Operation6-5
7. Ensure that the correct ACD is selected. The current ACD (selected on the 
Operations selector window) is displayed at the bottom of the input 
window.
8. If you want to perform an operation for a different ACD than is currently 
selected, do the following (if you are in an input window, select the Cancel 
button to exit the input window):
a. Go to the selector window you chose in Step 1.
b. Change the ACD on the selector window.
c. Select the operation you want to perform.
d. Select OK.
The input window displays again and the input fields are populated with 
any inputs that you may have previously entered.
6
9. Select OK.
The operation runs. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Operations Menus6-6
Operations Menus6
The Actions and Edit menu options are commonly found on windows that you 
access from the Operations tab. 
Actions Menu6
The Actions menu is found in the Dictionary, Exceptions, Agent 
Administration, C
all Center Administration, Maintenance, System Setup, 
and U
ser Permission operations windows. Actions are used to perform CMS-
related functions. When the A
ctions menu item is available, the menu bar looks 
like this:
This menu contains all of the CMS actions that are available in your current 
window. The menu items and their associated buttons on the toolbar are in the 
same order. For example, A
dd, Delete and Modify are grouped together, as are 
F
ind One, Previous, Next, and List All. The Exit selection is always last in the 
menu and the last button on the toolbar.
The following table lists the A
ctions menu items, their associated buttons, and a 
definition of each action. Not all of the actions will be available to you all of the 
time. If an action is not available in the current window, it is grayed-out on the 
A
ctions menu list and does not appear on the toolbar. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Operations Menus6-7
Action Button Description
A
ddAdds the data entered in your current window 
to the database.
Cance
lCancels the operation that is in progress.
Co
py Group/ 
CreateCreates a new group from an existing one.
D
eleteRemoves the entry on your current window 
from the CMS database.
Ex
itExits the window and other associated 
windows.
F
ind oneSearches the database for entries that match the 
input values in your current window.
G
et contents Provides access to the members of the agent 
group.
L
ist allLists all the entries that matched the current 
field values.
L
ist DevicesLists all the devices which have been specified 
in the Backup/Restore Devices window.
M
odifyChanges the database entry to reflect the new 
values entered in your current window.
N
extOnce you have used the Find One function, the 
N
ext button displays the next match found. 
Otherwise, this button is disabled.
P
reviousOnce you have used the Find One function, the 
P
revious button displays the previous match 
found. Otherwise, this button is disabled. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Operations Menus6-8
Edit Menu6
The Edit menu is found on all Dictionary, Exceptions, Maintenance, System 
Setup, and U
ser Permissions operations windows. Edit options are used to 
perform functions that are related to Microsoft Windows*. When the Edit menu 
item is available, the menu bar (and E
dit menu) looks like this: R
un/StartStarts the process for your current window.
S
cript...(No 
Icon)Displays the Save as Script - Action dialog box. 
This dialog box enables you to enter 
information in the appropriate fields, then 
select the Add, Modify, or Delete action, and 
save it as a script. If Add, Modify, or Delete are 
not present, the Save as Script menu item will 
not be present.
S
elect tablesAllows you to select specific tables to Back Up 
or Restore.
*Microsoft Windows is a trademark of Microsoft Corp.Action Button Description