Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Running a Report7-3
Running a Report7
If you have Report Designer and want to quickly and easily generate a new 
customized report, select the Report Wizard   button in the Controller 
toolbar. For more information about the Report Designer, see the CentreVu
® 
Report Designer Version 8 User Guide (585-210-930). 
To run a CMS report, do the following:
1. In the Controller toolbar, select Com
mands to display the Commands 
drop-down menu.
2. Select one of the following options:
lCommands|Reports |Real-Time, Historical, or Integrated tab
lCommands|Dictionary | Reports tab
lCommands|Exceptions | Reports tab
lCommands|Agent Administration | Reports tab
lCommands|Call Center Administration | Reports tab
lTools |Maintenance | Reports tab. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Running a Report7-4
The Report Selector window appears. An example of the Report Selector 
window is shown below. The tabs in this window may vary, depending on 
which option you chose under Commands or Tools.
In the Report Selector window:
3. Select a category from the C
ategory box.
4. Select a report from the R
eport list box.
5. Select the ACD for which you want to run the report.
6. If you want to schedule the selected report to run at a certain time, select 
the S
cript button. 
The S
cript button displays the Save as Script dialog box, which lets you 
create a new script for the selected report, but does not run the report. The 
script type is set to interactive and cannot be changed. 
7. Select OK, or double-click on the report. The report input window 
displays. The inputs required will vary, depending on which report you are 
running.
8. Go to “
Completing the Report Input Window” on page 7-5. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Running a Report7-5
Completing the Report Input Window7
The following example shows possible types of input that might be required to 
run a report. The inputs required will vary, depending on which report you are 
running. 
To complete an input window, do the following:
1. Fill in the input field(s). Input fields are where you specify the information 
for which you are running the report. Do one of the following:
lType in the name or number of the input requested.
lSelect the Browse button to view all of the available inputs.
lUse the history list to select an input that you have previously used.
1. Report Title1
2. History List
3. Browse Button
4. Destination Selection2
3
5. Input Field(s)6. Current ACD45
6 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Running a Report7-6
2. For all reports other than Commands | Reports Real-Time and Integrated 
tabs, select the report destination. Reports can be viewed on screen or 
printed to any printer to which your PC is connected.
3. To select the report destination, do one of the following:
lSelect the View Report on Screen destination.
lSelect the Print Report on: destination. If you want to print on a 
printer other than the one displayed, click the   button.
4. Ensure that the correct ACD is selected. The current ACD (selected on the 
Report Selector window) is displayed at the bottom right of the input 
window.
5. If you want to run a report for a different ACD than is selected, do the 
following:
a. If you are in an input window, select Cancel to exit the report input 
window.
e. Go to the selector window you chose in Step 1.
f. Change the ACD on the selector window.
g. Select the Report you want to run.
6. Select OK to run the report.  
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Selecting Report Run Dates7-7
Selecting Report Run Dates7
When you run historical reports, you need to select the date or dates for which 
to run the report. To do this, you can do any of the following:
lType the date or date range in the Date(s): input field.
lType a relative date (for example, -2 for two days ago).
lSelect the date(s) from the history list of previously used date(s) for this 
report.
lSelect the Browse button  . 
— If you select the Browse button and the input needed is a single date, 
the following window displays:
To select a specific date, use your mouse to point at a day and click. 
The day is highlighted. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Selecting Report Run Dates7-8
If you want to choose a date that is not in the current month, use the 
arrow keys at the bottom of the window to scroll through the months.
— If the input needed is for more than one date, the following window 
displays:
To select specific dates, use your mouse to point at a day and click. 
The day highlights. You can select as many days as you want. 
To select a range of dates, select the R
ange button, point-and-click on 
the first day of the desired range, then point-and-click on the last day 
of the desired range. The dates selected highlight. You can select as 
many ranges as you want to, but you must select the R
ange button in 
order to define each range.
If you want to choose a date that is not currently displayed, use the 
arrow keys at the bottom of the window to scroll through the months.
To clear your current selections, select the C
lear button. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Selecting Report Run Dates7-9
— If the input needed is for one month, the following window displays:
This window is used in monthly reports where the data is for a single 
month. The form initially displays with the values in the input field or 
to the month previous to the current month when the input field is 
empty. Select a single month and year for the report. The minimum 
date is January 1980, and the maximum date is December 2055.
— If the input needed is for more than one month, the following window 
displays:
This window is available in monthly reports where the data is for one 
or more months. The report runs, beginning with the month entered in 
the F
irst Month: field, and going through as many months as are 
specified in the N
umber of Months: field.
The months are in calendar order in the drop-down box, with the 
minimum date being January 1980, and the maximum date December 
2055. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Selecting Report Run Times7-10
Selecting Report Run Times7
When you run interval historical reports, you need to select the time period for 
which to run the report. In the report input window, do any of the following:
lType the time range in the Times: input field.
lSelect the times from the history list of previously used times for this 
report.
lSelect the Browse button   next to the Times: field.
If you select the Browse button, the following window displays:
Complete the following fields:
—S
tarting Interval—select the time you want the report to begin with 
from the drop-down list. The report data will begin with the interval 
that begins immediately after the time you enter.
—E
nding Interval—select the time you want the report to end with 
from the drop-down list. The report data will go through the interval 
that falls within the time you enter. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-11
Report Menu Bar7
When you run a report, the menu bar at the top of the window has the following 
options:
lReport
lEdit
lFormat
lTools
lOptions
lHelp
The following paragraphs detail the menu items that are available in each of 
these menus. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-12
Report7
The Report menu has the following options that relate to the report you are 
running.
Menu Item Action
R
estartCloses the current report output window and displays the input 
window for the current report. This allows you to run the same 
report, changing inputs as needed.
The R
estart menu item will be grayed out if you are currently 
running a drill-down report. This is disabled for Drill-Down 
reports and if the report is an unsaved report created using the 
Report Wizard (this item is enabled when the report is saved).
Page 
Setu
p...Displays the Page Setup window. See “
Using Page Setup” on 
page 7-54 for more information.
P
rint...Displays the Print window. See “Selecting a Printer” on page 7-53 
for more information.
NOTE:
When you select Print from the Report menu, the report that is 
active will be printed according to the options you choose in the 
Print window. If the report is a real-time report, only one refresh 
of the report will be printed. 
Print 
Preview...Displays the report so that you can see it before printing.