Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Right Mouse Button Pop-Up Menus7-43
lSelect a data point in a chart and hold down the right mouse button—
the data point is highlighted using selection handles (dots along the edges 
of the data point) and the following menu displays:
If you select a data point that allows report threshold highlighting to be set, 
the menu item will not be grayed out.
lSelect an agent name or agent number in a table and hold down the 
right mouse button—a dotted border is drawn around the agent name and 
the following menu displays:
If you do not have the EAS feature on your Enterprise Communications 
Server (ECS) or switch, the drill-down reports available will be the Real-
Time Agent Information report and the Integrated Agent Information 
report.
From this menu, you can access either the Real-Time or the Integrated 
Agent Graphical Information report. If you double click on the agent name 
and you are running a real-time report, the default drill-down report is the 
Real-Time Agent Graphical Information report. For descriptions of the 
reports, see Chapter 3, “Real-Time Reports,” and Chapter 5, “Integrated 
Reports.” 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Right Mouse Button Pop-Up Menus7-44
NOTE:
You can change an agent’s splits/skills while you are in a report using this 
method of selection. See the appropriate chapter in the CentreVu
® CMS 
R3V8 Administration (585-210-910) document for more information.
lSelect a cell on a table or a point on a chart that displays agent work 
state information and hold down the right mouse button— the data 
point is highlighted using selection handles (dots along the edges of the 
data point) and the following menu displays:
If you have the ECS or a switch with the EAS feature, the Real-Time AUX 
Agent drill-down report will also be available. 
From this menu, you can access the Real-Time Split/Skill Work State 
Report, which also displays when you double click on a work state in the 
report.  
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Right Mouse Button Pop-Up Menus7-45
lSelect a cell on a table or a point on a chart that displays Top Agent 
work state information and hold down the right mouse button — the 
data point is highlighted using selection handles (dots along the edges of 
the data point) and the following menu displays:
If you have the ECS or switch with the EAS feature, the Real-Time AUX 
Agent drill-down report will also be available. 
From this menu, you can access the Real-Time Split/Skill Top Agent Work 
State Report, which also displays when you double click on the work state 
in the report.  
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Rotating a 3D Chart7-46
Rotating a 3D Chart7
The rotation and elevation of any 3D chart can be changed interactively using 
the mouse. This is easier than using the 3D Effects tab of the Chart Format 
window (see “
Formatting Chart Reports” on page 7-28 for information on using 
the 3D Effects tab). To change the rotation and elevation of a 3D chart, do the 
following:
1. Place the pointer over a 3D chart.
2. Press and hold the CTRL key. The pointer changes to indicate that the chart 
can be rotated.
3. Click and hold the left mouse button. A dotted 3D outline appears around 
the chart.
4. Move the pointer up and down to change the chart elevation, and left and 
right to change the chart rotation. The dotted 3D outline shows the position 
of the chart as you move the mouse.
5. When you find the rotation and elevation you want, release the mouse 
button. The chart is redrawn in the new position.
The 3D rotation and elevation of each chart is saved as part of the report view. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Exporting Report Data7-47
Exporting Report Data7
You can export the data from both standard (table) and graphical (chart) reports, 
either to a file or to the Windows clipboard. Once you have exported report data, 
you can copy the report information into another application (for instance, a 
spreadsheet).
The S
cript button on the Data Export window displays the Save as Script 
dialog box, which lets you create a new script to run the selected report and then 
export it at a scheduled time.
NOTE:
By default, only the data from the chart or table is exported. You can select the 
Include L
abels and Headers check box on the Export Data window to include 
that information in the export of data.
Reports are exported from CentreVu Supervisor in the following format:
lData is exported as ASCII characters.
lFor table reports, each row of data is written as one line, terminated by a 
carriage return (ASCII value 13).
lThe field separator character is written between fields.
lThe field separator does not follow the last character in the line.
lText strings are delineated according to the specified text delimiter.
To export the data from a report, do the following:
1. Click on the table or chart within a report.
2. Select Export Table Data or Export Chart Data or Export All Data, as 
appropriate, from the E
dit menu or the right mouse button pop-up menu. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Exporting Report Data7-48
3. The Export Data window appears. The Export Data window allows you to 
copy the data from a report to the clipboard or a file. 
4. Complete the following parts of the Export Data window:
lDestination selection box—choose to export the report to the 
clipboard or to a file. If you are exporting the report to a file, you can:
—Type in a name for the file.
—Select the File button   to browse the files on your PC.
—Use the history list to select a file you previously used. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Exporting Report Data7-49
lExport Format selection box—define the export format of the report. 
The character you choose from the drop-down list in the Field 
Separator box is what will be placed between each field in the report. 
The character you choose for the Text Delimiter determines what is 
used around text strings in the exported file. If a text delimiter is 
specified, no special checks are done to ensure that the data does not 
contain that character, and the data is written unmodified. 
If you want to export data to Microsoft Excel, choose “Tab” as the 
field separator and “None” as the text delimiter.
lExport Null Values as Zero—select this check box to include data 
that is null as a zero in the export of information. This is helpful if you 
are exporting a table report because a null value that is not included in 
the export of the data could disrupt the order of the rows/columns in 
the data.
lInclude Labels and Headers check box—select this check box to 
include the text information (such as column headers in table reports) 
in the export of the report’s data.
lExport Time Durations in Seconds—select this check box to include 
the time duration in the export of information.
5. If you want to automatically export data at a scheduled time, select the 
S
cript button to display the Save as Script dialog box, which lets you 
create a script to export the data from the report and then exit the report. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Copying Chart Reports7-50
Copying Chart Reports7
You can copy chart reports to the Windows clipboard. The copy of the selected 
chart report is copied to the clipboard in the Microsoft Windows metafile 
(*.wmf) format. This allows you to paste the chart image into any Windows 
application that can read the metafile format. For instance, you can copy chart 
reports and import the files into word processing files to be used as viewgraphs.
To copy a chart report to the metafile format, do the following:
1. Run a chart (graphical) report.
2. Select the image that you want to copy by clicking on it.
3. Select C
opy from the Edit menu, or use the right mouse button menu to 
select C
opy.
The chart you selected is copied to the clipboard. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Resizing Report Windows7-51
Resizing Report Windows7
You can resize report windows by moving the cursor to the edge of the window 
and, when the resize arrow appears, holding down the left mouse button and 
moving the mouse to size the window. When the window is the size you want, 
release the mouse button.
You can also use the maximize and minimize buttons at the top of the window 
to size the window.
When you resize a Supervisor report output window, the resulting effect 
depends on the type of report (standard CMS or graphical) you are running. The 
following paragraphs outline the effects of resizing each type of report window.
Standard CMS Reports7
When you resize the window of a standard report, the contents of the window 
do not change in size to reflect the new window size. 
If you made the window smaller than the size of the report, scroll bars will 
appear to allow you to view the entire contents of the report.
Graphical Reports7
When you resize the window of a graphical report, the contents of the window 
will change in size to reflect the new window size.
If a window is made too small, some elements may shrink in such a way to 
become unreadable. If this happens, resize the window to a more appropriate 
size. You may also choose to turn chart legends or data labels off to make more 
room for the chart itself. 
The window size is saved as part of the report view. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Changing Column Widths7-52
Changing Column Widths7
You can change the width of an individual table column in a table or chart 
report by positioning the mouse pointer on the vertical line between the column 
headers. The pointer will change to indicate that a resize is possible, and you 
can then drag the mouse to change the column size.