Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-3
Perform Rollback? This installation 
did not complete. Would you like to 
rollback the changes that were made 
during the partial installation?
SEVERESelect Yes to delete files installed 
or reinstate files in the registry 
that were changed during the 
partial installation.
Setup has determined that CentreVu 
Supervisor 8.0 was previously 
unsuccessfully attempted to be 
installed on this computer. Since the 
PC configuration was changed, Setup 
will attempt to restore the PC to its 
original configuration (cleanup) 
before continuing with Setup.
SEVERESelect N
ext to continue with the 
installation. It is important that 
the PC is restored to its original 
configuration, or Supervisor may 
not install or run correctly. 
The drive selected either does not 
exist or has insufficient space 
available.
Enter a different destination drive.
WA R N I N GSelect another drive.
You do not have administrative 
privileges. Please log on as 
administrator and install Centre Vu 
Supervisor 8.0.
INFORMATIONContact your systems 
administrator, or select a PC on 
which you have administrative 
privileges. Error Message Corrective Action 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-4
Login Error Messages9
Use the following information to help you with problems you may encounter 
when logging into the CMS server.
Error Message Corrective Action
A bad or invalid WINSOCK.DLL 
was detected on the system. Please 
correct this problem and try again.Reinstall network stack.
An action cannot be completed 
because a component (cvsServer) is 
not responding. Choose “Switch 
To” to activate the component and 
correct the problem.Select Switch To to correct the 
problem. If the problem still exists, 
install Dcom95 before attempting 
to run CentreVu Supervisor again. 
(See “Other Requirements” on page 
1-12 for further information.)
Could not communicate with the 
modem.Make sure that communication and 
modem setting are correct. Use the 
Communications and Modem tabs 
in the Options dialog box.
Could not connect to the server Try again. If you still have trouble 
after your third attempt, contact 
your System Administrator to see if 
the server is down.
Yo u r  CentreVu Supervisor 
software is not compatible with 
the CentreVu CMS server 
software. The CentreVu CMS 
server must be upgraded before 
you can log in. Contact your 
system administrator.Contact your system 
administrator. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-5
This version of CentreVu 
Supervisor is not compatible with 
the software on your CentreVu 
CMS server. Please upgrade your 
PC with the appropriate version of 
CentreVu Supervisor. Contact 
your CentreVu CMS system 
administrator.Select a different server that has 
the CMS version you selected, or 
select a different CMS version 
(R3V6 or R3V8).
Contact your CentreVu CMS 
system administrator.
Could not find the file 
DALEAPP.EXE in the Lucent 
CentreVu Supervisor directory. 
Please re-install this file into the 
Lucent CentreVu Supervisor 
directory or contact technical 
support.Reinstall CentreVu Supervisor. If 
you cannot solve this problem 
yourself, contact the National 
Customer Care Center.
Could not initialize 
communications.Try again. If you still have trouble 
after your second attempt, contact 
the National Customer Care 
Center.
Could not initialize 
DALEAPP.EXE. Please try to 
login again or contact technical 
support1. Exit Windows.
2. Open Windows.
3. Try to connect again.
4. If this does not work, reinstall 
CentreVu Supervisor and try to 
connect.
5. If this does not work, contact 
the National Customer Care 
Center.
Could not initiate a socket 
connection.The network is not installed 
properly. Use the Bravo Tool to 
help you isolate the network 
problem, or contact your System 
Administrator. Error Message Corrective Action 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-6
Could not open the specified serial 
port. Please check communications 
settings, correct any problems, and 
try again.Check the settings under the 
Communications tab in the Options 
dialog box. Check to see if any 
other device is connected to the 
port, or if you have the correct port.
Could not resolve the hostname 
‘. Please check 
communications settings, correct 
any problems, and try againThe hostname was not recognized 
by the Domain Name Services 
(DNS). Try the IP Address instead 
of the hostname. If this does not 
work, contact your System 
Administrator.
The application could not be started 
because system memory is low. 
Please close some applications and 
try again.Close any open applications and try 
again.
The application could not be started 
because the executable file is 
corrupt. Please reinstall CentreVu 
Supervisor or call Technical 
Support.Remove CentreVu Supervisor and 
reinstall it. If Supervisor still does 
not start, call the National 
Customer Care Center.
The application could not be started 
because the executable was not 
found. Please reinstall CentreVu 
Supervisor or call Technical 
Support.Reinstalling CentreVu Supervisor 
or call the National Customer Care 
Center.
The application could not be started 
because the path to the executable 
was not found. Please reinstall 
Lucent CentreVu Supervisor or call 
Technical Support.Reinstalling CentreVu Supervisor 
or call the National Customer Care 
Center. Error Message Corrective Action 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-7
The carrier detect signal was lost. This is a modem-related problem. 
Try connecting again. If the 
problem persists, contact your 
System Administrator.
The connection to the server has 
been lost, and CentreVu 
Supervisor must exit. Please try to 
connect again later.This is a network-related problem. 
A nonrecoverable break in the 
network was received. Try to log 
into the CMS server again. If the 
problem persists, contact your 
System Administrator.
The connection to the server was 
lost.This is a network-related problem. 
A nonrecoverable break in the 
network was received. Try to log 
into the CMS server again. If the 
problem persists, contact your 
System Administrator.
The file AOS.EXE is corrupt, so 
CentreVu Supervisor must exit. 
Please re-install this file into the 
Lucent CentreVu Supervisor 
directory or contact technical 
support.Reinstall CentreVu Supervisor 
(during the install, make sure you 
do not skip icon installation) or 
call the National Customer Care 
Center.
The file AOS.EXE is not in your 
Lucent CentreVu Supervisor 
directory, so CentreVu Supervisor 
must exit. Please reinstall 
CentreVu Supervisor.Reinstall CentreVu Supervisor.
The file WINSOCK.DLL could 
not be found. Please ensure that 
this file is on your workstations 
path.Check for proper installation of 
the network. Contact your System 
Administrator for help. Error Message Corrective Action 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-8
The maximum number of CentreVu 
Supervisor logins on the server has 
been reached. Please try again later.The number of users that have been 
authorized to use CentreVu 
Supervisor has been met. You will 
be denied login until the number of 
users fall below the authorized 
number. 
If you continue to have this 
problem, you can order more user 
licenses from the National 
Customer Care Center.
The network connection to 
‘ timed out.CentreVu Supervisor was unable to 
log into the server. This error 
indicates that there may be a 
problem on the server. Contact your 
CMS Administrator.
The network connection was 
broken.There is possibly a problem with 
the network. Contact your System 
Administrator.
The passwords you entered do not 
match. Please retype the passwords 
and try again.Check to see if the Caps Lock key 
is on, and if it is, turn it off. Then, 
retype the password and try again. 
The serial connection was broken. Try to log into the CMS server 
again. If the problem persists, 
contact your System Administrator.
The server did not recognize your 
Login ID and/or Password. Please 
try again.Make sure that you entered the 
correct login ID and password. If 
you did, make sure that the Caps 
Lock key is not on.
The server did not respond to the 
login request. Try again?This type of error will occur when 
the network is busy. Try again. If 
the problem persists, contact your 
System Administrator. Error Message Corrective Action 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-9
The server does not support this 
version of CentreVu Supervisor. 
Please contact your system 
administrator.There is an incompatibility 
problem between the server and 
CentreVu Supervisor. Upgrade the 
CMS server or install an older 
version of CentreVu Supervisor.
The server is currently in single-
user mode. Please try again later.You are logging into the CMS 
server when it is in single-user 
mode. Try again later.
The server is not set up to support 
CentreVu Supervisor. Please 
contact your system administrator.CentreVu Supervisor is not 
authorized on the server (either 
the number of CentreVu 
Supervisor users = 0 or the feature 
is not authorized). Contact your 
System Administrator.
The server refused the connection.  Check the Network Port number 
in the Options dialog box.
There was an unknown failure on 
the server.Contact your CMS Administrator.
This version of CentreVu 
Supervisor is not supported by the 
server. Please contact your system 
administrator.There is an incompatibility 
problem between the server and 
CentreVu Supervisor. Upgrade the 
CMS server or install an older 
version of CentreVu Supervisor.
You are not recognized as a valid 
server user. Please contact your 
system administrator.Your login ID is not administered 
on the CMS server. Contact your 
System Administrator. Error Message Corrective Action 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-10
Your new password must differ 
from the old by at least three 
character positions.Choose another password. It must 
have at least three different 
character positions than your old 
password. It also must have at 
least two alphabetic characters, at 
least one numeric or special 
character, and must be six 
characters in length.
Your password may not be the 
same as or this similar to your 
login IDChoose another password. It must 
have at least three different 
character positions than your old 
password. It also must have at 
least two alphabetic characters, at 
least one numeric or special 
character, and must be six 
characters in length.
Your password must be at least six 
characters in length.Choose another password. Your 
password must have at least two 
alphabetic characters, and at least 
one numeric or special character.
Your password must contain at 
least two alphabetic characters, 
and at least one numeric or special 
character.Choose another password. Your 
password must also be at least six 
characters in length.
Your UNIX shell is not set to 
/usr/bin/cms, so Automatic Login 
will not work properly. Please 
select Manual Login in the 
Options dialog box and try again.On the CentreVu Supervisor 
Controller, select T
ools then 
O
ptions... From the Options 
dialog box, select Manual Login 
and try logging into the CMS 
server manually. Call your System 
Administrator to change your 
shell. Error Message Corrective Action 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-11
OCX and DLL Incompatibilities9
The CentreVu Supervisor application as well as other applications on your PC 
use OCX and DLL files. Some of the OCXs and DLLs that Supervisor uses 
may already exist on the PC because they are used by other applications. 
Problems can occur when Supervisor uses existing OCXs and DLLs that are an 
incompatible with what Supervisor needs. These problems may appear as 
General Protection Faults (GPF), lockups, or other unexpected problems. To 
determine if this type of problem exists, do the following steps:
1. Remove everything from your StartUp group, or hold down the Shift key 
and press the L key while starting.
2. Restart Windows.
3. Run CentreVu Supervisor (make sure it is the only application running).
NOTE:
If the problem went away, it means that other software loaded on your PC 
is using a OCX/DLL that is not compatible with CentreVu Supervisor.
4. Start running the software that was in the StartUp group. 
If you still encounter problems, then you will not be able to run this software at 
the same time as you run CentreVu Supervisor. Contact the National Customer 
Care Center for assistance.
If you did not encounter problems, it is likely that this software is compatible 
with the version of OCX/DLL that CentreVu Supervisor uses. 
Windows Swap Files9
Systems should be running with permanent swap files. This increases 
performance during swap file operations.
Installing CentreVu Supervisor9
Before you install CentreVu Supervisor, make sure no other application is 
running. This includes items that may be in the Windows StartUp group and 
items specified via the WIN.INI file load= and run= parameters. Restart 
Windows after temporarily moving items from the StartUp group to another 
group and after “commenting out” the load= and run= lines of the 
WIN.INI file. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-12
Preserving CentreVu Supervisor User Profiles9
In the event that there is a failure during a new or upgrade Supervisor 
installation, the old software can be reinstalled; however, if the user has any 
preferences set, these will be lost. Use the following procedure to preserve user 
preferences before a new installation or upgrade:
1. In the Windows
* Explorer, locate the Lucent\CentreVu Supervisor folder 
(generally under Program Files).
2. Open the folder and copy the Profiles file tree to another location.
3. Reinstall or upgrade CentreVu Supervisor.
4. Copy the saved profiles to the Profiles tree in the new CentreVu Supervisor 
installation.
Resolving TCP/IP Host Name9
In the event that initial configuration of the TCP/IP server for CentreVu 
Supervisor has an error or other problem, use the following procedure to 
resolve host name problems:
1. To ensure that this is the problem, open an MS-DOS prompt or command 
prompt in Windows.
2. Ping the CMS host. 
If the host cannot be found, contact your network administrator. If the host 
is found, the reply will contain the host’s IP address.
3. Check that the CMS host entry on the Domain Name Server (DNS) is 
correct. If it is wrong or missing, use the IP address returned to you to 
correct or create the entry.
4. Edit the LMHOSTS file on the user PC to include a line for the CMS 
server, which is:
server name  IP address
*Windows is a registered trademark of Microsoft Corp.