Lucent Technologies Centrevu Supervisor Version 8 Guide

							1
CentreVu
®
  Supervisor
Version 8
Installation and Getting Started
585-210-928
Comcode 108502170
Issue 1
December 1999 
						

							Copyright© 1999 Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this 
document was complete and accurate at the time of printing. 
However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications 
system by an unauthorized party, for example, persons other 
than your company’s employees, agents, subcontractors, or 
persons working on your company’s behalf. Note that there may 
be a risk of toll fraud associated with your telecommunications 
system and, if toll fraud occurs, it can result in substantial 
additional charges for your telecommunications services.
You and your system manager are responsible for the security 
of your system, such as programming and configuring your 
equipment to prevent unauthorized use. The system manager is 
also responsible for reading all installation, instruction, and 
system administration documents provided with this product in 
order to fully understand the features that can introduce risk of 
toll fraud and the steps that can be taken to reduce that risk. 
Lucent Technologies does not warrant that this product is 
immune from or will prevent unauthorized use of common-
carrier telecommunication services or facilities accessed 
through or connected to it. Lucent Technologies will not be 
responsible for any charges that result from such unauthorized 
use.
Lucent Technologies Fraud Intervention
If you 
suspect that you are being victimized by toll fraud and you 
need technical support or assistance, call Technical Service 
Center Toll Fraud Intervention Hotline at 1-800-643-2353.
Trademarks
lCentreVu is a trademark of Lucent Technologies.lDEFINITY is a registered trademark of Lucent Technologies.lINFORMIX is a registered trademark of INFORMIX 
Software, Inc.
lINTEL and Pentium are registered trademarks of Intel 
Corporation.
lMicrosoft, MS, Windows, and NT are registered trademarks 
of Microsoft Corp.
lSun and Solaris are registered trademarks of Sun 
Microsystems, Inc.
lSPARCserver is a registered of SPARC International 
licensed exclusively to Sun Microsystems, Inc.
All other product names mentioned herein are the trademarks of their 
respective owners.
Ordering Information
Call: Lucent Technologies Publications Center
Voice: 1-800-457-1235
International Voice: +1-317-322-6416
Fax: 1-800-457-1764
International Fax: +1-317-322-6699
Write: Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
U.S.A.Order: CentreVu Supervisor Version 8 
Installation and Getting Started guide
Document No.585-210-928
Comcode 108502170
Issue 1, December 1999
For additional documents, refer to the section entitled “Related 
Documents” in the Preface.
You can be placed on a Standing Order list for this and other 
documents you may need. Standing Order will enable you to 
automatically receive updated versions of individual documents 
or document sets, billed to account information that you provide. 
For more information on Standing Orders, or to be put on a list 
to receive future issues of this document, please contact the 
Lucent Technologies Publications Center.
Lucent Technologies National Customer Care Center
Lucent Technologies provides a telephone number for you to 
use to report problems or to ask questions about your call 
center. The support telephone number is 1-800-242-2121.
Document Support Telephone Number
Lucent Technologies provides telephone numbers for you to 
use to report errors or to ask questions about the information in 
this document. The support telephone numbers are:
Voice: 1-888-584-6366 and
International Voice: +1-317-322-6848.
European Union Declaration of Conformity
Lucent Technologies Business Communications Systems 
declares that the equipment specified in this document 
conforms to the referenced European Union (EU) Directives 
and Harmonized Standards listed below:
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
The “CE” mark affixed to the equipment 
means that it conforms to the above 
Directives.
Disclaimer
Intellectual property related to this product (including 
trademarks) and registered to AT&T Corporation has been 
transferred to Lucent Technologies Incorporated.
Any references within this text to American Telephone and 
Telegraph Corporation or AT&T should be interpreted as 
references to Lucent Technologies Incorporated. The exception 
is cross references to books published prior to December 31, 
1996, which retain their original AT&T titles.
Heritage Statement
Lucent Technologies—formed as a result of AT&T’s planned 
restructuring—designs, builds, and delivers a wide range of 
public and private networks, communication systems and 
software, consumer and business telephone systems, and 
microelectronics components. The world-renowned Bell 
Laboratories is the research and development arm for the 
company.
Warranty
Lucent Technologies provides a limited warranty on this 
product.  Refer to the “Limited use Software License 
Agreement” card provided with your package. 
						

							Client Software License Agreement
DEFINITIONS
l“Lucent” means Lucent Technologies Inc.
l“You”, “Your”, or “Licensee” means the person or business entity who purchased this License 
to use this Client Software or for whom such License was purchased.
l“Client Software” means a software application that operates on a computer system that 
provides resources to Client Software.
l“Documentation” means the manual and any other printed material provided by Lucent with 
the Client Software.
l“License” means the License purchased and granted pursuant to this Agreement.
LICENSE AND PROTECTION
1.License Grant. Lucent grants to You, subject to the following terms and conditions, a 
nonexclusive, nontransferable right to use the Client Software on multiple single user devices, 
maximum simultaneous users of the Client Software being limited to the number Licensed and 
authorized by Lucent. THE SERVER SOFTWARE AUTOMATICALLY PREVENTS 
SIMULTANEOUS USE BY MORE THAN THE AUTHORIZED NUMBER OF USERS. 
Lucent reserves all rights not expressly granted to You.
2.Protection of Software. You agree to take all reasonable steps to protect the Client Software 
and Documentation from unauthorized copy or use. The Client Software source code 
represents and embodies trade secrets of Lucent and/or its licensors. The source code and 
embodied trade secrets are not licensed to You and any modification, addition, or deletion is 
strictly prohibited. You agree not to disassemble, decompile, or otherwise reverse engineer the 
Client Software in order to discover the source code and/or the trade secrets contained in the 
source code or for any other reason.
To the extent that the Client Software is located in a Member State of the European 
Community and You need information about the Client Software in order to achieve 
interoperability of an independently created software program with the Client Software, You 
shall first request such information from Lucent. Unless Lucent refuses to make such 
information available, You shall not take any steps, such as reverse assembly or reverse 
compilation, to derive a source code equivalent to the Client Software. Lucent may charge You 
a reasonable fee for the provision of such information.
3.Copies. You may make multiple copies of the Client Software, provided You do not receive 
any payment, commercial benefit, or other consideration for reproduction or use. You may not 
copy Documentation unless it carries a statement that copying is permitted. All proprietary 
rights notices must be faithfully reproduced and included on all copies.
4.Ownership. Ownership of, and title to, the Client Software and Documentation (including any 
adaptations or copies) remains with Lucent and/or its licensors.
5.Restrictions. You agree not to rent, lease, sublicense, modify or time share the Client Software 
or Documentation. 
						

							Introduction
6.Termination. This Agreement shall automatically terminate if You breach any of the terms or 
conditions of this Agreement. You agree to destroy the original and all copies of the Client 
Software and Documentation, or to return them to Lucent, upon Termination of this License.
LIMITED WARRANTY AND LIMITED LIABILITY
1.Compatibility. The Client Software is only compatible with certain computers and operating 
systems. THE SOFTWARE IS NOT WARRANTED FOR NONCOMPATIBLE SYSTEMS.
2.Software. Lucent warrants that if the Client Software fails to substantially conform to the 
specifications in the Documentations and if the Client Software is returned to the place from 
which it was purchased within one (1) year from the date purchased, then Lucent will either 
replace the Client Software or offer to refund the License Fee to You upon return of all copies 
of the Client Software and Documentation to Lucent. In the event of a refund, the License shall 
terminate.
3.DISCLAIMER OF WARRANTIES. Lucent makes NO WARRANTY, REPRESENTATION 
OR PROMISE NOT EXPRESSLY SET FORTH IN THIS AGREEMENT. LUCENT 
DISCLAIMS AND EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF 
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. LUCENT DOES 
NOT WARRANT THAT THE CLIENT SOFTWARE OR DOCUMENTATION WILL 
SATISFY YOUR REQUIREMENTS OR THAT THE CLIENT SOFTWARE OR 
DOCUMENTATION ARE WITHOUT DEFECT OR ERROR OR THAT THE OPERATION 
OF THE SOFTWARE WILL BE UNINTERRUPTED. Some states or countries do not allow 
the exclusion of implied warranties or limitations on how long an implied warranty lasts, so 
the above limitation may not apply to You. This warranty gives You specific legal rights which 
vary from state to state.
4.EXCLUSIVE REMEDY. EXCEPT FOR BODILY INJURY CAUSED BY LUCENT’S 
NEGLIGENCE, LUCENT’S ENTIRE LIABILITY ARISING FROM OR RELATING TO 
THIS AGREEMENT OR THE CLIENT SOFTWARE OR DOCUMENTATION AND YOUR 
EXCLUSIVE REMEDY IS LIMITED TO DIRECT DAMAGES IN AN AMOUNT NOT TO 
EXCEED $10,000. LUCENT SHALL NOT IN ANY CASE BE LIABLE FOR ANY 
SPECIAL INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES 
EVEN IF LUCENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
LUCENT IS NOT RESPONSIBLE FOR LOST PROFITS OR REVENUE, LOSS OF USE 
OF THE CLIENT SOFTWARE, LOSS OF DATA, COSTS OF RECREATING LOST DATA, 
THE COST OF ANY SUBSTITUTE EQUIPMENT OR PROGRAM, OR CLAIMS BY ANY 
PARTY OTHER THAN YOU. Some states or countries do not allow the exclusion or 
limitation of incidental or consequential damages, so the above limitation or exclusion may not 
apply to You. 
						

							Introduction
GENERAL CONDITIONS.
1.Governing Law. This Agreement shall be governed by, and interpreted in accordance with, 
the substantive laws of the State of New Jersey of the United States of America.
2.Entire Agreement. This Agreement sets forth the entire understanding and agreement 
between You and Lucent and may be amended only in a writing or writings signed by You and 
Lucent. NO VENDOR, DISTRIBUTOR, DEALER, RETAILER, SALES PERSON OR 
OTHER PERSON IS AUTHORIZED TO MODIFY THIS AGREEMENT OR TO MAKE 
ANY WARRANTY, REPRESENTATION OR PROMISE WHICH IS DIFFERENT THAN, 
OR IN ADDITION TO, THE REPRESENTATIONS OR PROMISES OF THIS 
AGREEMENT ABOUT THE SOFTWARE.
3.Export. Licensee hereby agrees that it will not knowingly, directly or indirectly, without prior 
written consent, if required, of the Office of Export Licensing of the U.S. Department of 
Commerce, Washington D.C. 20230, export or transmit any of the Products to any group Q, S, 
W, Y, or Z country specified in the Export Administration Regulations issued by the U.S. 
Department of Commerce or to any country which such transmission is restricted by 
applicable regulations or statues.
4.U.S. Government Restricted Rights. Use, duplication, or disclosure by the United States 
Government is subject to restrictions as set forth in FAR 52.227-14 (June 1987) Alternate III 
(g)(3) (June 1987), FAR 52.227-19 (June 1987), or DFARS 52.227-7013 (c)(1)(ii) (June 
1988), as applicable Contractor/Manufacturer is Lucent Technologies Inc. 11900 North Pecos 
Street, Westminster, Colorado 80234.
5.Assignment. Lucent may without your consent or notice to You, assign this Agreement to an 
entity to which it transfers ownership of the Client Software. Upon the effective date of such 
assignment, You agree that Lucent shall be released and discharged from all obligations and 
liabilities under this Agreement.
0 
						

							Introduction 
						

							Table of Contents
   CentreVu Supervisor Version 8 Installation and Getting Started
vii
CentreVu
Supervisor
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1
Contents of This Document  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-3
Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-5
Related Documents  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-6
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-1
About CentreVu Supervisor  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-1
About CentreVu CMS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-4
Types of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-5
Checking Package Contents  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-6
Installation Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-7
Tips  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-7
Online Help  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-8
Help Topics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-8
Learning to Use Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-9
What You Need on Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-10
Other Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-11
What You Need for Your CentreVu CMS Server . . . . . . . . . . . . . . . . . . . .  1-12
CMS System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-13
Number of Supervisor Windows Allowed  . . . . . . . . . . . . . . . . . . . . .  1-13
Number of Simultaneous Instances Allowed . . . . . . . . . . . . . . . . . . .  1-13
Number of PCs Allowed to Run Supervisor . . . . . . . . . . . . . . . . . . . .  1-14
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-14
Reliability/Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-14
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-15
Installing CentreVu Supervisor on a Local PC . . . . . . . . . . . . . . . . . . . . . . . . .  2-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-1
Installation Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-2
Preparing the Network Folder  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-2
Setting Up the PC  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-3
Installing CentreVu Supervisor on a Shared Network Drive . . . . . . . . . . . .  3-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-1
Installation Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-2
Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-2
Client Setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-9 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
viii
Uninstalling CentreVu Supervisor  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Performing the Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Getting Started with CentreVu Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Establishing CentreVu CMS Server Connection Settings  . . . . . . . . . . 5-2
Opening the CentreVu Supervisor Application  . . . . . . . . . . . . . . . . . . 5-3
Establishing the Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Network  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Serial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Modem  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Logging Into the CMS Server — First Time  . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Logging Into CMS Server — After First Time  . . . . . . . . . . . . . . . . . . . . . . 5-10
Automatic Login  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Manual Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-11
Logging Off the CentreVu CMS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Exiting Supervisor  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Changing Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Exploring the CentreVu Supervisor Controller  . . . . . . . . . . . . . . . . . . . . . 5-18
Not Logged Into the CMS Server  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
System Menu Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Title Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Toolbar  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Maximize, Minimize, and Close Buttons  . . . . . . . . . . . . . . . . . . . . 5-19
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Menu Bar  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Tools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Logged Into the CMS Server  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Toolbar  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Menu Bar  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Tools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
Using the System Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Using Supervisor Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Using Supervisor Selector Windows  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Tab Folders  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Available Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Current ACD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Script... Button  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
OK, Cancel, and Help Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
ix
Completing Input Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-40
Completing Input Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-42
Using the Browse Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-43
Single Entity Input  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-43
Multiple Entries Input  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-44
Using the History List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-46
Closing Supervisor Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-47
Performing CMS Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-1
Running an Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-3
Operations Menus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-6
Actions Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-6
Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-8
Adding Items to the CMS Database  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-10
Finding Items in the CMS Database  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-11
List All. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-11
Find one  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-12
Modifying Items in the CMS Database . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-13
Deleting Items from the CMS Database  . . . . . . . . . . . . . . . . . . . . . . . . . . .  6-15
Using CentreVu Supervisor Reports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-1
Report Menus and Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-2
Running a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-3
Completing the Report Input Window  . . . . . . . . . . . . . . . . . . . . . . . . .  7-5
Selecting Report Run Dates  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-7
Selecting Report Run Times  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-10
Report Menu Bar  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-11
Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-12
Edit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-15
Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-17
Tools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-18
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-20
Report Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-21
Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-22
Charts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-23
Formatting Table Reports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-24
General Tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-25
Sort Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-26
Formatting Chart Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-28
General Tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-29
3D Effects Tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-30
Axis Tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-32
Type Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-33
Title Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-35
Legend Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7-36 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
x
Data Labels Tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-37
Minimizing Report Output Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-39
Minimized Report Thresholds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-41
Right Mouse Button Pop-Up Menus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42
Rotating a 3D Chart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46
Exporting Report Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-47
Copying Chart Reports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50
Resizing Report Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-51
Standard CMS Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-51
Graphical Reports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-51
Changing Column Widths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52
Selecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-53
Using Page Setup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54
Setting Report Threshold Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-56
Tips for Setting Report Threshold Highlights . . . . . . . . . . . . . . . . . . . 7-60
Available Agent Threshold Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-62
Available Split/Skill Threshold Settings  . . . . . . . . . . . . . . . . . . . . . . . 7-67
Available VDN Threshold Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-70
Report Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-72
Options General Tab  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-73
Options Report Colors Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-75
Options Threshold Colors Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-76
Options Name Format Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-77
Creating a New Report Color Scheme  . . . . . . . . . . . . . . . . . . . . . . . . . 7-78
Creating a New Threshold Color Scheme  . . . . . . . . . . . . . . . . . . . . . . 7-82
Creating a New Name Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-85
Exiting and Restarting Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-86
Installing and Using CentreVu Terminal Emulator. . . . . . . . . . . . . . . . . . . . . 8-1
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Using Terminal with Supervisor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Installing Terminal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Opening and Exiting Terminal and CMS  . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Opening Terminal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Logging into CMS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Exiting Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Using Terminal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Terminal Window  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Menu Bar  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Profile Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-10
Edit Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-12
Connection Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-12
Reset Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-13
Help Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-13
Creating Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Editing Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Setting Profile Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17