Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using Supervisor Menus5-37
Using Supervisor Menus5
Each Supervisor menu item can be selected by doing any of the following steps: 
lClicking on the item
lUsing the arrow keys to highlight the item and then pressing Return 
lUsing the assigned Windows keyboard access characters or accelerator 
keys (hold down the Alt or Ctrl key and press the letter that is underlined in 
the word you want to select). 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using Supervisor Selector Windows5-38
Using Supervisor Selector Windows5
A selector window is the window that displays after you select an item from the 
Com
mands or Tools menu. An example (the Command| Exceptions 
Operations tab selector window) is shown below.
Ta b  F o l d e r s5
Typically, there are two tab folders, Operations and Reports, on any 
Com
mands or Tools selector window. The exceptions to this are the 
Com
mands | Reports selector window, which has Real-Time, Historical, and 
Integrated tabs and the T
ools | Options window, which has General, Report 
Colors, Threshold Colors, Name Format, Controller, and Scripting tabs.
Select the appropriate tab to bring that folder to the front.
1
2
1. Tab Folders
2. Available Windows
3. Current ACD
4. Script... Button
5.
OK, Cancel, Help (and Apply) Buttons  3
45 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using Supervisor Selector Windows5-39
Available Windows5
Highlight an item from the list of available windows (usually operations or 
reports) using your up and down arrow keys or the mouse, and then select OK 
to open that window.
Current ACD5
This box shows the ACD that is currently selected.
Script... Button5
Scripts are tags you can use to easily access operations and reports you use 
often. To create a script for a report or operation, do the following: 
1. Highlight the item in the selector box.
2. Select the Script... button. The Save as Script dialog box appears.
For more information on using the Scripting feature, see Chapter 3, “Scripting,” 
in the CentreVu
® CMS R3V8 Administration (585-210-910) document.
OK
, Cancel, and Help Buttons5
The OK, Apply, Cancel, and Help buttons you see on Supervisor windows 
perform standard Windows actions. When you select each button, the result is 
the following:
lOK—accepts the current input and continues to the next window.
lCancel—cancels the current input and returns you to the previous window.
lHelp—opens the help topic specific to this window. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Completing Input Windows5-40
Completing Input Windows5
Once you have selected an operation or report, an input window displays. The 
information required on the input window depends on where you are in the 
system. An example of an input window is shown below.
Input windows have all or some of the following items:
lMenu Bar—includes menus for CMS Actions (Add, Delete, Find One, 
Next, Previous, List All, and Exit), E
dit options (Cut, Copy, Paste, and 
Clear All), and Supervisor H
elp.
lToolbar Action Buttons—lets you perform CMS actions (Add, Delete, 
Find One, Next, Previous, List All, and Exit) by clicking on a button. See 
Chapter 6, “Performing CMS Operations,” for more information on the 
action buttons.
lInput Fields—text boxes where you type in the information needed to 
complete the CMS action.
lHistory List—displays a list of inputs you have previously used in the 
input field.
tons
1. Menu Bar
2. Toolbar Action(s)
3. Input Field(s)
4. Browse Button
5. History List
6. Current ACD1
2
3
4
5
6 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Completing Input Windows5-41
lBrowse Button—lets you browse through all possible items for the input 
field. See “Using the Browse Button
” on page 5-43 for more information. 
Also see “Selecting Report Run Dates” and “Selecting Report Run Times” 
in Chapter 7, “Using CentreVu Supervisor Reports.”
lCurrent ACD—displays the ACD on which you are working. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Completing Input Fields5-42
Completing Input Fields5
Below is an example of an input window. The items related to completing input 
windows are labeled.
To complete an input field, do one of the following:
lType in the information requested.
lSelect the information from the history list of previously used items.
During each CMS session, Supervisor recalls the items you have previously 
selected for each input field. If an input field has an associated history list, you 
can use the history list to select an item for the input field.
lUse the Browse button to view all available items for the input field, and 
then select an item(s) for the input field. See “Using the Browse Button
” 
on page 5-43 for more information. Also see “Selecting Report Run 
Dates” and “Selecting Report Run Times” in Chapter 7, “Using CentreVu 
Supervisor Reports.”
13 21. Input Field(s)
2. History List
3. Browse Button 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using the Browse Button5-43
Using the Browse Button5
When you select the Browse button, a window opens that lets you select items 
for the input field. The browse selection window will differ depending on 
whether the input is for a single entity or for multiple entries of the entity.
Single Entity Input5
If the input is for a single entity (split/skill, vector, agent, VDN, trunk, or trunk 
group), a browse selection window similar to the following example displays: 
To use this window, do the following:
1. Click on the name/number of the entity that you want to work with.
2. Select OK.
The input window appears. The input field is populated with the 
name/number of the entity that you selected in the Browse window. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using the Browse Button5-44
Multiple Entries Input5
If the input allows for multiple entries of the entity (split/skill, vector, agent, 
VDN, trunk, or trunk group), a browse selector window similar to the following 
example displays:
To use this window, do the following:
1. In the Choices box, click on the entity names/numbers with which you 
want to work. 
You can select the entities individually from the Choices box or you can 
select a range of entity numbers, or you can use a combination of the two.
To select a range, do the following:
a. Select the Range of... option.
b. In the First: input field, type the beginning entity number for the 
range.
c. Tab to the to Last: input field. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using the Browse Button5-45
d. In the to Last: input field, type the ending entity number for the 
range.
NOTE:
For example, if your call center has skills 1, 2, 3, 4, and 5 and you want to 
select all of them, you can type 1 in the First: input field and type 5 in the 
to Last: input field.
2. Select Add>>. The entities that were highlighted in the Choices box are 
now listed in the Selected ... box.
3. Select OK.
The input window displays and the input field is populated with the 
name/number of the entities that you selected in the Browse window. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using the History List5-46
Using the History List5
There is a drop-down history list on the right of each entity input field. This 
history list shows values you have previously entered in this field.
You can use the history list to select the entity that you would like to include 
for the report/operation that you are running by doing the following steps:
1. Place the cursor in the input field.
2. Select the History List button.
3. Point and click the mouse cursor on the item that you would like to add to 
the input field.
The history list closes and the item is added to the input field.
13 2
1. Input Field(s)
2. History List
3. Browse Button