Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
GL-11
Solaris 
SystemA multi-user operating system developed by sun 
Microsystems. The operating system on which CMS 
runs.
SplitA group of extensions that receives special-purpose 
calls in an efficient, cost-effective manner. Normally, 
calls to a split arrive primarily over one or a few trunk 
groups.
Standard 
ReportsThe set of reports that are delivered with the CMS or 
CentreVu Supervisor software.
Start MenuThe menu that appears when you click on the 
Start button in the 
Windows taskbar. This 
menu contains programs and other 
Windows 
applications.
TaskbarThe bar that appears by default at the bottom 
of the 
Windows desktop. You can click 
buttons that appear on this bar to switch 
between running programs.
Te r m i n a lA combination of monitor (video display) and 
keyboard used to communicate with a remote 
computer to type and display information. 
Te r m i n a l  
EmulatorA Supervisor software application that 
emulates a 615 Color (615C) terminal.
ToolbarA row of Controller buttons used to activate 
various functions of the Supervisor 
application. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
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To o l t i psBrief descriptions that display when the 
mouse pointer is over a toolbar button.
Trunk Group 
ReportDisplays the status of each trunk in a selected 
trunk group.
UNIX SystemA multi-user operating system developed by 
AT&T in 1969. The operating system on the 
computer on which CMS runs.
User IDThe login ID for a CMS user.
VDNSee Vector Directory Number.
VDN ReportsA group of reports that show profiles of 
current VDN performance, call handling 
information for a specific VDN based on skill 
preference, and how calls to specific VDNs 
have been handled.
Ve c to rA list of steps that process calls in a user-
defined manner. The steps in a vector can 
send calls to splits, play announcements and 
music, disconnect calls, give calls a busy 
signal, or route calls to other destinations.  
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
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Ve c to r  
Directory 
Number 
(VDN)An extension number that enables calls to 
connect to a vector for processing. A VDN is 
not assigned an equipment location. It is 
assigned to a vector. A VDN can connect calls 
to a vector when the calls arrive over an 
assigned automatic-in trunk group or when 
calls arrive over a dial-repeating (DID) trunk 
group and the final digits match the VDN.
Vector ReportA report that lists the number of calls to 
specific vectors.
WindowA rectangular, on-screen frame through which 
you can view a menu, data entry fields, 
reports, or messages. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
GL-14 
						

							CentreVu
Explorer
   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-1
IN
Index1
Symbols
% Axis c hec k b ox,7-34
Numerics
2-d imensional,7-333D Effec ts Tab,7-30Depth to Height,7-31
El ev a ti o n,7-30Projec tion,7-31Rotation,7-30
Viewing  Distance,7-31Width to Heig ht,7-313-d imensional,7-33
Rotating,7-46
A
About CentreVu Sup ervisor,1-1
Above Point, lab el p arameter,7-37ACD
Current,5-41, 7-6
Selec ting,6-4, 7-6Status Ind ic ators,5-26Action Buttons,5-40
Actions Menu,5-40, 6-6Ad d,6-7, 6-10Cancel,6-7
Copy,6-7Create,6-7Delete,6-7
Ex it,6-7Fi nd  o ne,6-7, 6-12, 6-13, 6-15Get c ontents,6-7
List all,6-7, 6-11, 6-13, 6-15List Devic es,6-7 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-2
Ac tions Menu, (c ontinued )
Mod ify,6-7Next,6-7, 6-12
Pr e v i o u s,6-7, 6-12Run,6-8Sc r i p t i n g,6-8
Se l e c t  t a b l e s,6-8St a r t,6-8Ad d Button,6-7, 6-10
Ad d/Remove Button,4-3Ag ent Administration Button,5-24, 5-30Ag ent Administration icon,7-39
Ag ent Real-Time ic on,7-39Ag ent Threshold s,7-62All Data, Exp orting,7-16
Allow xx sec ond s,8-21Ap plication Wind ow,8-10Ap ply Button,5-39
Auto Retry,8-21AutoPlay, Definition,1-7Axis
Disp lay
,7-32Ta b,7-32
B
Background  Color,7-29Base, label p arameter,7-37Baud  Rate Setting,8-19
Below Point, lab el p arameter,7-37Browse Button,5-41Selecting Report Dates,7-7
Selecting Report Times,7-10Using,5-42to5-45Browse Selec tor Wind ow
Multiple Entries Input
,5-44Single Entity Inp ut,5-43Buttons
Add
,6-7, 6-10Agent Ad ministration,5-24
App ly,5-39Browse,5-41, 5-42to5-45Call Center Ad ministration,5-24
Canc el,5-39, 6-7Cop y,6-7Create,6-7 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-3
Buttons, (continued )
Delete,6-7Dictionary,5-24
Exc ep t i on s,5-24Exi t,6-7Find one,6-7, 6-12, 6-13, 6-15
Get c ontents,6-7Help,5-39List all,6-7, 6-11, 6-13, 6-15
List Devic es,6-7Log in,5-19Log out,5-24
Maintenance,5-25Mod ify,6-7Next,6-7, 6-12
OK,5-39Op tions,5-19, 5-21, 5-24Previous,6-7, 6-12
Pr in t  Se t up,7-53Rep o r t s,5-24Run,6-8
Sc r i p t,5-39, 6-8, 7-49Selec t tab les,6-8Sta r t,6-8
System Setup,5-25User Permissions,5-25
C
Call Center Ad ministration Button,5-24, 5-31Call Manag ement System
Definition,1-4
Sup ervisor Req uirements,1-13System Cap ac ities,1-13Canc el Button,5-39, 6-7
Canc eling Installation,1-7Categ ory Name, d ata p oint label,7-38Caution Threshold  icon,7-41
Center, lab el parameter,7-37CentreVu Terminal Emulator
Creating  p rofiles,8-14to8-15
Definition,8-2Exiting,8-8, 8-11Installing,8-4
Logging into CMS,8-6, 8-7 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-4
CentreVu Terminal Emulator, (c ontinued )
Messag es
Error
,8-23
Information,8-24
Profile menu,8-6Using,8-3, 8-9Wi n d o w,8-9to8-10
Ap p lic ation,8-10
Func tion keys,8-10
Menu b ar,8-10
Ti tl e  b a r,8-10
Chang e Ag ent Splits/Skills,7-19
Chart Format Op tions
3D Effec ts Tab,7-30Axis Tab,7-32
Data Point Lab els Tab,7-37General Tab,7-29Leg end  Tab,7-36
Ti t l e  Ta b,7-35Ty p e  Ta b,7-33Chart Rep orts
Cop ying
,7-50Metafile format,7-50Chart Typ e,7-33
Charts
Copying data,7-15, 7-50Exporting Data,7-15
Formatting,7-17Rotating  a 3D,7-46Choosing a profile,8-11
Clear All,6-9Client Setup,3-9to3-19Close Button,5-19
CMS (see also Call Manag ement System),1-4CMS Network Ad d ress,8-18CMS Op erations
Deleting Datab ase Items
,6-15Finding database items,6-11Inp ut wind ow,6-4
Menus
Ac tions,6-6
Ed it,6-8
Modifying database items,6-13Run ni n g,6-3to6-5 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-5
CMS Server
Logging in,5-20, 8-7Password prompt,8-7
Terminal type prompt,8-7
Log g ing  out,8-8CMS Server Req uirements,1-12CMS Servers,5-20
Color, Changing  Threshold,7-60Column Wid th, c hanging,7-52Command s Menu,5-29
Ag ent Ad ministration,5-30Call Center Ad ministration,5-31Dictionary,5-30, 6-3
Exc ep t i on s,5-30Rep o r t s,5-29Communications Tab,7-73, 7-75, 7-76, 7-77, 8-18
Mod em,8-19Network,8-18Ser i al,8-19
Connect Menu,5-20, 5-28C MS Ser v er s,5-20Exi t,5-28
Log in,5-20Log out,5-28Connection Menu,8-12, 8-13
Connec t,8-12Disc onnec t,8-12Op tions,8-13, 8-17
Send  Break,8-13Connection, estab lishing,8-6Contents, Help,1-9
Conventions, writing,P- 5Cop y,6-9Cop y Button,6-7
Create Button,6-7Creating p rofiles,8-11, 8-14to8-15Current ACD,5-41
Current Date and  Time,5-26Custom icon,7-40Cut,6-9 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-6
D
Data Bit Setting,8-20Data Point Labels Tab,7-37Above Point,7-37
Base,7-37Below Point,7-37Categ ory Name,7-38
Center,7-37Insid e,7-37None,7-37
Outsid e,7-37Pe r c e n t,7-38Rig h t,7-38
Se r i e s  N a m e,7-38Va l u e,7-38Dc om95 Installation,1-11
Default ACD,7-73DEFINITY Enterp rise Communications Server (ECS),1-4Delete Button,6-7
Deleting  Datab ase Items,6-15Depth to Heig ht,7-31Designing a report,7-13
Dial
Pr e f i x,8-20St r i n g s,8-20
Suffix,8-21Dictionary Button,5-24, 5-30Dictionary Commands,6-3
Dictionary ic on,7-39DLL Incomp atib ilities,9-11Drill-Down Reports,7-18
E
Ed i t  Me nu,5-40, 6-8, 7-15, 8-12Clear,8-12
Clear all,6-9Cop y,6-9, 7-15, 8-12
Cut,6-9Ex p o r t  A l l  D a t a,7-16Exp ort Chart Data,7-15
Export Table Data,7-16Pa s t e,6-9, 8-12