Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Layouts7-23
Charts7
The graphical CentreVu Supervisor reports are displayed in charts. The 
information on a chart report window is organized as follows:
There are several options for formatting the appearance of the charts (graphical 
reports). For more information, see “
Formatting Chart Reports” on page 7-28. 
1. Bar Chart
2. Line Chart
3. Pie Chart
4. Legend
5. Current ACD 1
2
3
4
5 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Table Reports7-24
Formatting Table Reports7
If you are in a report containing a table, you can format how the report is 
displayed using the Table Format Options window.
NOTE:
The changes you make to a report’s format affect only your view of the report. 
The changes do not affect how other CMS users see the report.
Use one of the following methods to access the Table Format Options window:
lDouble click on a column heading in the report. 
lSelect Format Table or Sort by from the Format menu or the right mouse 
button pop-up menu.
NOTE:
The Table Format Options window allows you to make layout changes to a 
table. All changes you make are saved as part of the report view when the 
report exits.
If you select S
ort by, the Table Format Options window displays with the 
Sort tab active. If you select F
ormat Table, the Table Format Options 
window displays with the General tab active.
The following sections describe the General and Sort tabs. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Table Reports7-25
General Tab7
The General tab allows you to make format changes to a table.
The following table parameters can be changed:
lShow Gridlines—specifies whether or not table lines are to be shown in 
the table.
lFixed Region, Columns—specifies the number of columns from the left 
of the table that are fixed in place and do not scroll. Valid values are in the 
range of 0 through 99. You can use the spin boxes to select a valid value or 
type in the value.
lFixed Region, Rows—specifies the number of rows from the top of the 
table that are fixed in place and do not scroll. Valid values are in the range 
of 0 through 99. You can use the spin boxes to select a valid value or type 
in the value.
Spin Box 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Table Reports7-26
Sort Tab7
The Sort tab allows you to specify the order in which the following information 
on the real-time table report is displayed. 
When you are setting up display order for a real-time report, specify the sort 
column (Sort By) and the sort order (Ascending or Descending). The drop-
down list for the Sort By lists all of the database table and item names used in 
the report. 
1. Sort By Criteria Drop-Down Lists
2. Sort Order
2 1 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Table Reports7-27
Some examples of sorting follow:
lViewing a list of agents alphabetically—select “Agent Name” from the 
first Sort By drop-down list, select Ascending as the sort order, and leave 
the other two Sort By boxes set to “(none).”
lSearching for agents who have been in a certain state for too long— select 
“State” from the first Sort By drop-down list, then select “Time” from the 
second Sort By drop-down list, and then select Descending as the sort order 
for the second Sort By.
Sorting may cause report refreshes to take longer. If you wish to speed up the 
refresh rate, turn off the sort options by selecting “(none)” for all of the Sort By 
criteria. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-28
Formatting Chart Reports7
Charts (found in graphical reports) provide a graphical representation of data. 
Values or data points are displayed in formats such as bars, lines, filled areas, 
and pie charts. These data points are grouped into series that are identified with 
unique colors. 
In many chart types, one data point from each series is grouped together by 
category across an axis. Categories are plotted along the x-axis, while values 
are plotted along the y-axis. A two-dimensional chart shows series next to each 
other, while a three-dimensional chart plots series along the z-axis. A chart can 
also have a title and a legend.
If you are in a graphical (chart) report, you can format how the report is 
displayed. The changes you make to a report’s format affect only your view of 
the report. The changes do not affect how other CMS users see the report.
To format a chart report, selecting F
ormat Chart or Sort by from the Format 
menu list or the right mouse button pop-up menu. The Chart Format Options 
window appears.
The Chart Format Options window has seven tabs: General, 3D Effects, Axis, 
Type, Title, Legend, and Data Labels. The following sections describe each of 
the tabs. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-29
General Tab7
The General tab allows you to specify several general options that apply to the 
chart.
You can change the following chart parameters:
lBackground Color—specifies whether the backdrop of the chart is a solid 
color or whether it is displayed as a gradient, a smooth transition from one 
color to another. The gradient transition can be one of the following: 
Horizontal, Vertical, Rectangle, or Oval. The quality of the gradient 
effect will vary depending on the video card installed in the PC, or the 
capabilities of the printer for printed reports.
lReal-Time—if the chart is a rolling chart, you can specify the number of 
data points to be displayed in the chart. Permitted values are 2 through 100, 
with 10 being the default. A rolling chart is a line chart that is initially 
displayed with no data points. For each refresh of the report, a data point is 
added. As data points are added, the chart “rolls” from left to right. When 
enough refreshes have occurred so that the chart is displaying the number 
of specified data points, at the next refresh, the oldest data point is dropped 
from the display and the newest data point is displayed. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-30
3D Effects Tab7
The 3D Effects tab allows you to control the 3D appearance of the chart. If the 
current chart is a 2D chart, this tab is disabled. 
The following chart parameters can be changed:
lElevation—a number from 0 through 90 degrees that describes the relative 
height from which a chart is viewed. An elevation of 90 looks directly 
down on the top of the chart, while an elevation of 0 looks directly at the 
side of the chart. The example charts throughout this document use an 
elevation of 30 degrees.
lRotation—a number from -360 through 360 degrees that specifies the 
angle that the chart is turned relative to the viewing position. The example 
charts throughout this document use a rotation of 60 degrees. Rotation does 
not apply to 3D pie charts. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-31
lProjection—selects one of three mathematical algorithms used to give a 
3D appearance on a 2D sheet of paper or computer screen. You can choose 
the following values:
—Oblique: The chart has depth but the X-Y plane does not change when 
the chart is rotated or elevated.
—Orthogonal: Perspective is not applied to the chart, resulting in less of 
a 3D effect. The advantage of using this type of projection is that 
vertical lines remain vertical, making some charts easier to read.
—Perspective: This provides the most realistic 3D appearance. Objects 
farther away from you converge toward a vanishing point.
lViewing Distance—a number from 50 through 1000 that represents the 
distance from which the chart is viewed as a percentage of the depth of the 
chart.
lWidth to Height—a number from 5 through 2000 that represents the 
percentage of the chart’s height that is used to draw the chart’s width.
lDepth to Height—a number from 5 through 2000 that represents the 
percentage of the chart’s height that is used to draw the chart’s depth.
See “
Rotating a 3D Chart” on page 7-46 for an easy way to change the elevation 
and rotation of a chart using the mouse. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-32
Axis Tab7
The Axis tab allows you to specify the title that will display on each axis of the 
chart report.
The Axis Display chart parameter can be changed. The Axis Display parameter 
makes each of the axes visible or invisible. The choices are X Axis, Y Axis, 2nd 
Y Axis, and Z Axis.