Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-73
Options General Tab7
NOTE:
The General tab is accessible when you are connected to a CMS server.
The following graphic shows the O
ptions General tab (with default settings).
Use the General tab to set your first calendar day, default ACD, and other 
general options. The options are described below.
lFirst Day of Week — this option affects only how the calendar displays; it 
does not change the CMS Start of Week day for weekly data collection (the 
CMS Start of Week day is set through the System Setup—Storage Intervals 
window). For example, if you browse for a date, the calendar will start the 
week based on the day that you choose.
Use the drop-down list to make your selection.
lDefault ACD — when you select the ACD, this ACD will be the default 
listed in the functions windows and drop-down list options. 
Use the drop-down list to make your selection. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-74
lSynchronize PC and CMS Time at Login — activate the check box for 
this selection to set the PC’s clock to read the same time as the CMS clock. 
If you do not activate this selection, your PC clock and the CMS clock may 
not read the same time. This does not affect the CMS clock.
lUse Sound — activate the check box for this selection to be alerted, by 
sound, when the Exceptions Indicator box is updated. The Exceptions 
Indicator box is on the Controller status bar. The sound you hear is the 
sound you have chosen for the exclamation event associated with your PC.
NOTE:
Threshold Highlighting does not use sound. It uses color only as an 
indicator of a threshold being met.
lUse Tooltips — activate the check box for selection to make tooltips 
visible. For example, when you are working on the Controller window, you 
may place your mouse cursor over a toolbar button and a yellow box will 
appear with a brief description of that button.
lUse Taskbar Icon — activate the check box for this selection to use the 
Supervisor system tray icon feature. See Chapter 2, “Supervisor Basics,” 
for more information on using the Supervisor system tray icon.
lWindow Menu Sort Order —if you activate the Use Tray Icon, you need 
to determine how the items that display in the system tray icon menu will 
be sorted.
—St a r t O
rder — select this radio button and the items in the system tray 
icon menu will display in the order in which you started them from 
Supervisor. 
—A
lphabetical — select this radio button and the items in the system 
tray icon menu will display in alphabetical order, regardless of the 
order in which you started them. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-75
Options Report Colors Tab7
NOTE:
The Report Colors tab is accessible when you are connected to a CMS server.
The following graphic shows the O
ptions Report Colors tab (with default 
settings).
Use the Report Colors tab to set up the colors that will be used in your graphical 
reports. 
lScheme — You can select the report color scheme that you want to use for 
Supervisor reports in one of two ways:
— From a series of predefined color schemes, which are listed in the 
Scheme: field. Use the drop-down list to select a different scheme 
from the one that is currently displayed.
— By creating a new color scheme. See the “Creating a New Report 
Color Scheme” section in this chapter for instructions on creating 
report color schemes.  
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-76
lBackground — Supervisor gives you two choices for the background 
color of reports:
—White — Select this radio button to make the background of all 
reports white.
—Automatic — Select this radio button to make the background of all 
reports match the color that you have set up for your system in 
Windows.
Options Threshold Colors Tab7
NOTE:
The Threshold Colors tab is accessible when you are connected to a CMS 
server.
The following graphic shows the O
ptions Threshold Colors tab (with default 
settings). 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-77
Use the Threshold Colors tab to set up the colors that will be used in reports to 
tell you when exceptions thresholds have been reached. You can select report 
color schemes in the following ways:
lFrom a series of predefined color schemes, which are listed in the Scheme: 
field. Use the drop-down list to select a different scheme from the one that is 
currently displayed.
lBy creating a new color scheme. See the “Creating a New Threshold Color 
Scheme” section in this chapter for instructions on creating report color 
schemes. 
Options Name Format Tab7
NOTE:
The Name Format tab is accessible when you are connected to a CMS server.
The following graphic shows the O
ptions Name Format tab (with default 
settings). 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-78
Use the Name Format tab to choose or create formats for how CMS entities 
(splits/skills, ACDs, VDNs, vectors, trunks, trunk groups, call work codes, and 
AUX codes) will display in Supervisor. The display can be set to any one or a 
combination of {name} for Dictionary Name, {entity} for entity type, and 
{number} for entity number.
To define the name format for entities, do the following steps:
1. Select the item that you want to set formats for from the E
ntity box.
2. In the F
ormat text box, you can do either of the following actions:
— Type the format that you want ({name}, {entity}, and/or {number}), 
or 
— Use the drop-down list to choose from a set of preformatted options.
For example, if you want to display agent names and extension 
numbers on reports, enter {name} {number} in the Format box. 
The Example box provides an example of what the format will look 
like based on your current definition of the name format.
3. Select OK to save your changes. Select Cancel to clear your changes. 
Creating a New Report Color Scheme7
To create a new color scheme for reports, do the following steps:
1. Choose O
ptions from the Tools menu, or select the Options button   
on the toolbar. 
2. Select the Report Colors tab.
3. Select the color scheme with which you want to begin from the Scheme: 
drop-down list. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-79
The view of the scheme displays:
4. Choose the Background color for reports by selecting W
hite or 
A
utomatic.
5. Click on the color bar (1 through 16) you want to modify.
6. Select either the Color Selector or the Pattern Selector button. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-80
If you select the Color Selector button, the following window displays:
If you select the Pattern Selector button, the following box displays:
7. To select a new color, choose from the Basic colors palette, or create a 
custom color using standard Windows procedures.
To select a new pattern, click on the pattern you want to use.
8. Repeat steps 5 through 7 until you have updated all of the color bars that 
you want to modify. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-81
!WARNING:
If you do not save the new color scheme using the Save As button, the changes 
that you have made will overwrite the default color scheme that you modified.
9. When you are done modifying color bars, select Save As.
The following window displays:
10. Type the name of the report color scheme that you created in the text box.
11. Select OK to save the scheme and the scheme name.
NOTE:
You can view the changes that you made to a color scheme at any point in 
the modification by selecting Apply. When you do this, the current color 
scheme is applied to any reports that are running. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options7-82
Creating a New Threshold Color Scheme7
To create a new threshold color scheme for reports, do the following steps:
1. Choose O
ptions from the Tools menu, or select the Options button   
on the toolbar. 
2. Select the Threshold Colors tab.
3. Select the color scheme with which you want to begin from the Scheme: 
drop-down list.
The view of the scheme displays:
4. Select the element of threshold highlighting that you want to modify colors 
for from the list box (Text Warning, Text Caution, Text Insufficient Sample 
Size, Chart Warning, Chart Caution, or Chart Insufficient Sample Size).
The current setting for the element displays to the right of the list box.