Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-33
Ty p e  Ta b7
The Type tab lets you change the chart type.
The available options on the Type tab are as follows:
l2D and 3D—changes the chart between 2-dimensional and 3-dimensional 
views. 2D charts update faster than 3D charts, so if the drawing speed 
seems too slow, you may want to display charts as 2D.
lChart Type—specifies how the data is presented. You choose a chart type 
from the list. The types of charts available vary slightly depending on 
whether a 2D or 3D chart has been selected. All possible chart types are as 
follows:
— Bar Chart (2D and 3D)
— Line Chart (2D and 3D)
— Area Chart (2D and 3D)
— Step Chart (2D and 3D) 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-34
— Horizontal Bar Chart (2D and 3D)
— Clustered Bar Chart (3D only)
— Pie Chart (2D and 3D).
lStacked check box—causes the data for all series to be stacked rather than 
shown separately. This check box is disabled for pie charts.
l% Axis check box—causes the value axis (y-axis) to be displayed as 
percentages rather than as actual data values. This can be combined with 
the stacked check box to produce a percentage stacked chart. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-35
Title Tab7
The Title tab allows you to control the location of the chart title.
The available options on the Title tab are as follows:
lVisible check box—allows you to display or not display report titles. 
lLocation of title—if you elect to have report titles visible, you can select 
where the titles display. The available options are To p  L e
ft, Top (center), 
To p  R i
ght, Left, Right, Bottom Left, Bottom (center), and Bottom 
Rig
ht.
NOTE:
Since the title takes up space, the drawn chart will be smaller if you have 
selected Visible. If you wish to increase the size of the chart, do not select the 
Visible option. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-36
Legend Tab7
The Legend tab allows you to control the location of the chart legend.
The available options on the Legend tab are as follows:
lVisible check box—allows you to display or not display report legends.
lLocation of legend—if you elect to have report legends visible, you can 
select where the legend displays. The available options are To p  L e
ft, Top 
(center), To p  R i
ght, Left, Right, Bottom Left, Bottom (center), and 
Bottom Rig
ht.
NOTE:
Since legends take up space, the drawn chart will be smaller if you have 
selected Visible. If you wish to increase the size of the chart, do not select the 
Visible option. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-37
Data Labels Tab7
The Data Point Labels tab allows you to control the location of the data point 
labels. 
The following parameters can be specified:
lNone—labels are not displayed.
lAbove Point—displays the label above the data point. This location is 
valid only for bar, line, area, and step charts.
lBelow Point—displays the label below the data point. This location is 
valid only for bar, line, area, and step charts.
lCenter—displays the label centered on the data point. This location is 
valid only for bar, line, area, and step charts.
lBase—displays the label along the category axis, directly beneath the data 
point. This location is valid only for bar, line, area, and step charts. 
lInside—displays the label inside a pie slice. This location is valid only for 
pie charts.
lOutside—displays the label outside a pie slice. This location is valid only 
for pie charts. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-38
lLeft—displays the label at the left of a pie slice. This location is valid only 
for pie charts.
lRight—displays the label at the right of a pie slice. This location is valid 
only for pie charts.
If data point labels are displayed, you can specify that they include one of the 
following:
lValue—the value of the data point appears in the label.
lPercent—the value of the data point appears in the label as a percentage.
lSeries Name—the series name is used to label the data point.
lCategory Name—the category name is used to label the data point.
NOTE:
The position of data point labels can affect the readability of the chart. The label 
text may overlap in some situations, making it difficult or impossible to read the 
labels. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Minimizing Report Output Windows7-39
Minimizing Report Output Windows7
To minimize a report window, select the minimize button, which is located in 
the upper right-hand corner of the window.
When a report output window is minimized, the report’s icon displays. 
Depending on the category of the report, one of the following icons displays: 
Icon Report Type
Agent Administration Reports
Agent Real-Time, Historical, and Integrated Reports
Call Center Administration Reports
Dictionary Reports
Exceptions Reports
Maintenance Reports 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Minimizing Report Output Windows7-40
Other, Queue/Agent, and Custom Real-Time and 
Historical Reports
Split/Skill Real-Time, Historical, and Integrated 
Reports
Trunk/Trunk Group Real-Time and Historical 
Reports
VDN Real-Time, Historical, and Integrated Reports
Vector Real-Time and Historical Reports Icon Report Type 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Minimizing Report Output Windows7-41
Minimized Report Thresholds7
If Report Thresholds are enabled, real-time and integrated reports continue to 
update while they are minimized. If no Caution or Warning threshold condition 
is currently being met, the report’s normal icon, as shown on the previous table, 
displays on the toolbar and in the system tray. If thresholds are being met, the 
report’s icon on the toolbar remains the same, but the Caution or Warning 
threshold icon appears in the system tray. 
The threshold icons are as follows:
For more information on how the Supervisor icon in the system tray works, see 
Chapter 5, “Getting Started with CentreVu Supervisor.” Icon Threshold Type
Caution Threshold
Warning Threshold 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Right Mouse Button Pop-Up Menus7-42
Right Mouse Button Pop-Up Menus7
The right mouse button pop-up menu is available only when running reports. 
When you click the right mouse button, a pop-up menu displays. 
The menu that displays is dependent on the location of your cursor. It can 
include options from the E
dit, Format, and Tools menus on the Reports menu 
bar. The applicable menu items for the input field are enabled. If a report object 
is not selected, a menu is not displayed when you hold down the right mouse 
button. To deselect a selected object, click anywhere else on the report.
NOTE:
See the CentreVu® Supervisor Version 8 Reports (585-210-929) document for 
descriptions about these types of reports.
The right mouse button pop-up menu is available when you do any of the 
following actions:
lSelect a cell in a table and hold down the right mouse button — 
a dotted border is drawn around the cell and the following menu displays:
If you select a cell that displays an agent name, agent number, or work 
mode, the available drill-down reports for that cell display at the top of the 
right mouse button menu. See examples of these later in this section.
lSelect an output field or label and hold down the right mouse button—
a dotted border is drawn around the field and the following menu displays:
The T
hreshold Settings menu item is enabled if the highlighted field has 
related threshold settings.