Lucent Technologies Centrevu Supervisor Version 8 Guide

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Changing Connection Settings5-17
The Server Properties window appears. Notice that the Server Name is 
displayed and cannot be changed.
8. In the Connection box, click on the type of connection you want, N
etwork, 
S
erial, or Modem.
NOTE:
See “Establishing the Connection” on page 5-4 for information on entering 
serial and modem information.
9. Change any settings as needed.
10. Select OK to change the connection. 
The CMS Servers tab folder appears. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-18
Exploring the CentreVu Supervisor Controller 5
The following sections explain the different parts of the Controller window as it 
appears when you are not logged into the CMS server and when you are logged 
into the CMS Server.
Not Logged Into the CMS Server5
This section details the Controller window as it appears when you are not 
logged into the CMS server. The following graphic illustrates the basic 
Controller window:
System Menu Box5
The system menu box is a common Windows convention. It allows you to 
perform common windows conventions, such as closing the current window or 
application.
Title Bar5
The title bar is a common Windows convention. It shows the name of the 
application.
42
3
1
1. System Menu Box
2. Title Bar
3. Maximize/Minimize/Close Window Sizing Buttons
4. Status Bar
5. Toolbar
6. Menu Bar
7. Login Status Indicator
56
7 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-19
Toolbar5
The toolbar contains buttons that are used for quick access to specific features 
of the application. When you are not logged into the CMS server, the two 
buttons available on the toolbar are as follows:
When you move your cursor over a toolbar button, a tooltip displays next to 
your mouse pointer with a brief description of the command the button 
performs. The status bar also displays a description of the command that 
particular button performs.
Maximize, Minimize, and Close Buttons5
The maximize, minimize, and close buttons are a common Windows 
convention. They adjust the size of the window, or close the window.
Status Bar5
The status bar is located at the bottom of the Controller window. It displays a 
brief description of each of the toolbar buttons when the cursor is over the 
button. The status bar also includes a Login Status Indicator, which shows a 
green light if you are currently logged into the CMS server, or shows a gray 
light if you are not logged into the CMS server.Button Name Command
O
ptionsAccesses the window needed to change your 
login options. 
L
ogin  Initiates a connection to the CMS server. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-20
Menu Bar5
A common Windows convention. The menu bar lists the available drop-down 
menus. When you are not logged into the CMS server, the menu bar has the 
following menus available:
C
onnect
T
ools
H
elp.
The following sections outline the options available from each menu.
From this menu, you can initiate or discontinue a connection to the CMS server. 
The C
onnect menu, shown below, has the following options:
Menu Item Action
L
oginSelecting the Login from the Connect menu displays the 
Manual Login window if the Manual Login Option is set, 
and displays items in the Automatic Login window if the 
Manual Login Option is not set.
CMS S
ervers Selecting CMS Servers from the Connect menu opens the 
CMS Service tab in the Options window. When you are not 
logged into the CMS server, the CMS Service tab allows 
you to select Network, Serial, and Modem settings.
E
xitSelecting Exit from the Connect menu closes the 
Supervisor application. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-21
Tools5
The Tools menu, shown below, has the following options:
Menu Item Action
O
ptions... Selecting Options from the Tools menu or selecting the 
Options button on the toolbar, opens the O
ptions window. 
When you are not logged into the CMS server, you can set 
standard Supervisor communications options in the Options 
window. 
A
dvanced...
(No Icon)Selecting Advanced... from the Tools menu opens the 
Advanced window. This menu item is used for debugging 
purposes. Do not change the settings on the Advanced 
window unless you are instructed to do so by a Lucent 
Technologies associate. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-22
Help5
You can access Supervisor on-line help from all windows by doing any of the 
following steps:
lPressing the F1 key—displays help specific to the current window.
lSelecting the Help button (if available)—displays help specific to the 
current window.
lSelecting Help from the menu bar (shown below)—allows you to choose 
from the following options:
Some windows also offer a style of help called “What’s This?” When 
the   icon on a title bar or the “What’s This?” item on a right mouse-button 
popup menu is selected, a popup help topic displays information about the area 
of the window to which the mouse cursor is pointing.Menu Item Action
C
ontentsSelecting Contents opens the Supervisor on-line 
help table of contents.
T
echnical SupportSelecting Technical Support opens a window that 
provides Technical Support information.
A
bout CentreVu 
SupervisorSelecting About CentreVu Supervisor opens the 
Supervisor Help About window, which shows the 
software version number. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-23
Logged Into the CMS Server5
The Supervisor Controller window, when logged into the CMS server, consists 
of the following components:
NOTE:
The System Menu Box, Title Bar, and Maximize/Minimize buttons are not 
defined below because they work the same when you are logged into the CMS 
server as they do when you are not logged into the server.
Depending on what your CMS user permissions are, some menu items and 
toolbar buttons may not be accessible to you. 
1. Title Bar 
2. Menu Bar
3. Toolbar
4. Status Line
5. Login Status Indicator6. Exception Count
7. ACD Status Indicator(s)
8. CMS Date and Time
9. Minimize Button
10. Maximize Button 1
3
4
7
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105
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							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-24
Toolbar5
The toolbar contains buttons that are used for quick access to specific CMS 
commands and tools. Based on your CMS user permissions, some or all of the 
following buttons will appear on your toolbar when you are logged into CMS.
Button Name Command
OptionsAccesses the window needed to change your 
environment options. 
LogoutDisconnects from the CMS server.
ReportsInitiates the Reports command.
DictionaryInitiates the Dictionary command.
ExceptionsInitiates the Exceptions command.
A
gent 
AdministrationInitiates the Agent Administration command.
Call Center 
AdministrationInitiates the Call Center Administration 
command.
Report Wizard Initiates the Report Wizard command. 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-25
When you move your cursor over a toolbar button, the status bar gives a 
description of what the toolbar button does.CMS S
ystem 
SetupInitiates the CMS System Setup tool.
MaintenanceInitiates the Maintenance tool.
User 
PermissionsInitiates the User Permissions tool.
Exit Logs you out of CMS and closes the 
Supervisor application. A message box 
notifies you that you are logged in and asks if 
you wish to continue the exit. Button Name Command 
						

							   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-26
Status Bar5
The status bar is located at the bottom of the window and is used to display 
CMS application status. It is also used to display a brief description of each of 
the toolbar buttons when the mouse pointer is over the button. 
lLogin Status Indicator—shows a green light if you are connected to the 
CMS server, or shows a gray light if you are disconnected from the CMS 
server.
lException Count—gives you the current count of exceptions for all ACDs 
for which you have exception permissions. The exceptions count is cleared 
to zero at the beginning of the interval. For information on CMS 
exceptions, refer to Chapter 7, “Exceptions,” in the CentreVu
® CMS R3V8 
Administration (585-210-910) document.
lACD Status Indicators—shows which ACDs are active/inactive. There 
can be up to eight ACD icons showing, depending on how many ACDs this 
CMS supports. If you place your mouse over the ACD status indicator, the 
current ACD displays in the status bar. There are two variations of ACD 
status indicators, as follows:
— If the link to any one of the ACDs is down, the icon will be crossed 
out. 
— If there is a TCP/IP connection between the switch and CMS, the ACD 
icon will contain a bar. This means that CMS and the switch are not 
fully communicating at this time. This is a transitory state, 
lCurrent Date and Time—shows the current date and time of the CMS 
server you are logged into.