Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Troubleshooting a Solstice DiskSuite Software Installation5-9
prtvtoc: 
/dev/rdsk/c0t6d0: 
Device busyThis message usually 
implies that the device 
probed by the script is not to 
be used as a disk because it 
is a read-only disk (that is, a 
CD-ROM drive).This is not a problem.
Warning: Current Disk 
has mounted 
partitionsThe format command is 
warning you that it is 
probing a mounted disk. A 
probe, however, is a 
nondestructive task that 
poses no danger to your 
data.Ignore this message.
You must be root in 
order to run this 
commandSuperuser privileges are 
necessary to run this script 
because most of the 
commands are related to 
system administration.Log in as 
root.
You need to have at 
least one disk set up, 
before attaching one, 
exiting...You tried to use olds to 
attach a disk, but the 
metadevice has not yet 
been set up.To set it up, run the olds -setup 
command without arguments.
/etc/system has been 
updated since the last 
reboot; cms cannot 
run without an up-to-
date /etc/system fileThis message displays 
when you try to turn CMS 
on, but the /etc/system 
file is not up to date.The system must be rebooted using 
/usr/sbin/shutdown -y -i6 -g0. Message Cause Solution 
						

							  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Listing Pkgchk Errors5-10
Listing Pkgchk Errors5
The pkgchk -n cms command lists some common error messages 
that do not indicate an actual problem. The error messages in the 
following table can be ignored.
Location Error Message Occurs
/cms/install/logdir/admin.log group name  
expected  actual.After the installation and 
before setup.
/usr/lib/cms/pbxtrcflags pathname  does  not  exist. After the installation and 
before setup.
/cms/env/cms_mon/State_tbl group name  
expected actual.After the setup and 
before running cms.
/cms/install/logdir/admin.log group name  
expected actual.After the setup and 
before running cms.
/usr/lib/cms/pbxtrcflags pathname does not exist. After the setup and 
before running cms.
/cms/env/cms_mon/State_tbl group name  
expected  actual.After running cms.
/cms/install/logdir/admin.log group name  
expected  actual.After running cms.
/usr/lib/cms/pbxtrcflags group name  
expected  actual.After running cms. 
						

							  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Solving X.25 License Installation Problems5-11
Solving X.25 License Installation Problems5
Error messages are generated by the license system if you have 
problems during the installation.
Message Cause Solution
DEMO mode supports only one 
SERVER host!An attempt was made to 
configure a demonstration 
version of the software for 
more than one server.Call 
Sun license support 
to obtain a permanent 
version of the X.25 
license.
hostname: Wrong hostid, exiting The hostid is wrong for the 
host name. This can happen 
if the boot ROM or 
motherboard is replaced.Call 
Sun license support 
and obtain a new X.25 
license key for this new 
hostid name.
Starting the X.25 software - please wait
X.25 : Creating link XX....
X.25 : link XX has been started
Unable to get license, X.25 exiting
The network failed to come up correctly.- The X.25 license password 
was entered incorrectly
- The password was 
generated for the wrong 
hostid or hostname
- The license manager 
process (lmgrd) did not start 
when you started CMS.- Enter the password 
correctly
- Call Sun to reissue the 
password for the correct 
hostid or hostname
- Check the license 
manager with the 
ps - ef | grep 
lmgrd command. If the 
lmgrd process is not 
running, restart the license 
manager with 
/etc/rc2.d/S85lmgrd 
start. 
						

							  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Finding a Misplaced X.25 Password5-12
Finding a Misplaced X.25 Password5
If you are reinstalling the X.25 software and license, and have misplaced 
your X.25 password, enter the following command to display the 
password:
cat /etc/opt/licenses/licenses_combined
If this file no longer exists, check the customer acceptance worksheet in 
the “Turning the System Over to the Customer
” chapter. If you still cannot 
find the password, you must call 
Sun license support and obtain your 
X.25 password again.
Checking Installed Solaris Patches5
To verify that the correct Solaris patches are installed, do the following:
1. Enter the following:
showrev -p
The system responds as follows:
2. Check the list to verify that all the 
Solaris patches you need are 
installed. For more information about 
Solaris patches, see the 
“Maintaining the CMS Software
” and “Installing Software and Setting 
Up CMS” chapters.
Patch: 105084-02  Obsoletes:   Packages: SUNWx25a.2 9.1,PATCH=02, 
SUNWx25b.2 9.1,PATCH=02
Patch: 105256-01  Obsoletes:   Packages: SUNWcsu
Patch: 103582-14  Obsoletes:   Packages: SUNWcsu, SUNWcsr
Patch: 103594-10  Obsoletes:   Packages: SUNWcsu
.
.
. 
						

							  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Recognizing New Hardware Devices5-13
Recognizing New Hardware Devices5
During a Solaris installation, externally powered devices, such as disk 
drives and tape drives, may not be recognized if they are not connected 
to power or not powered up. This is also true if you add a new port board 
to the computer as part of an upgrade or addition.
If you discover that a hardware device is not being recognized, you must 
either reboot from the CD-ROM and reinstall 
Solaris, or do the following:
1. Enter init 0 to reboot the system.
2. Enter boot -r to force the system to recognize the new 
components.
3. When the system reboots, log in as 
root. 
						

							  Solving Installation-Related Problems CentreVu®  CMS R3V8 Software Installation and Setup
Recognizing New Hardware Devices5-14 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-1
Glossary
Access PermissionsPermissions assigned to a Call Management System (CMS) user so that the 
user can access different subsystems in CMS or administer specific 
elements (splits/skills, trunks, vectors, and so on) of Automatic Call 
Distribution (ACD). Access permissions are specified as read or write 
permission. Read permission allows the CMS user to access and view data 
(for example, run reports or view the Dictionary subsystem). Write 
permission allows the CMS user to add, modify, or delete data and execute 
processes.
ACDSee Automatic Call Distribution (ACD)
AcknowledgmentA window that requires the user to confirm an action or to acknowledge a 
system message (for example, system going down, warning, or fatal error for 
the user window). This window cannot be moved, sized, or scrolled and 
disappears only when the user confirms the message.
Action ListA menu in the upper right corner of most user windows. The menu lists the 
actions available for that particular user window (for example, add, modify, 
delete, and so on). The user selects an action after entering necessary data 
in the window.
Add PackageA 
Solaris* operating system command (pkgadd) that allows you to add an 
additional software package.
ADUSee Asynchronous Data Unit (ADU)
AgentA person who answers calls to an extension in an ACD split. This person is 
known to CMS by a login identification keyed into a voice terminal.
Agent Login IDA 1- to 4-digit number (Generic 2) or a 1- to 9-digit number (Generic 3) 
entered by the agent at the ACD extension to activate the position. Agent 
logins are required for all CMS-measured ACD agents.
Agent SkillThe different types of calls a particular agent can handle. An agent can be 
assigned up to four skills. These skills are assigned as either primary or 
secondary skills. See “Primary Skill” or “Secondary Skill” definitions in this 
Glossary.
Agent StateA feature of agent call handling that allows agents to change their availability 
to the system (for example, ACW, AVAIL, ACD).
*Solaris is a registered trademark of Sun Microsystems, Inc. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-2
Automatic Call 
Distribution (ACD)A switch feature. ACD is software that channels high-volume incoming 
call traffic to agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with 
the agent either talking to the caller or the call waiting on hold).
BackupThe process of protecting data by writing the contents of the disk to a 
tape that can be removed from the computer and stored safely. A spare 
copy of data or software that you keep in case the original is damaged or 
lost. CMS provides three different types of backups: CMSADM File 
System Backup, CMS Full Maintenance Backup, and CMS Incremental 
Maintenance Backup.
BootTo load the system software into memory and start it running.
BusA signal route to which several items of a computer system may be 
connected in parallel so that signals can be passed between them. 
In general, a multiconductor electrical path used to transfer information 
over a common connection from any of several sources to any of several 
destinations.
CablesWires or bundles of wires configured with adapters or connectors at each 
end and used to connect two or more hardware devices.
CLI
Call Level InterfaceA database programming interface from the Structured Query Language 
(SQL) Access Group, an SQL membership organization. Under CLI, SQL 
statements are passed directly to the server without being recompiled.
Call Management System 
Query Language 
(CMS-QL)A relational database management (operating) system used to organize 
most of CMS’s data. Automatically comes with CMS and runs in the 
background.
Call VectoringA highly flexible method for processing ACD calls using Vector Directory 
Numbers (VDNs) and vectors as processing points between trunk groups 
and splits or skills. Call vectoring permits treatment of calls that is 
independent of splits or skills.
Cartridge TapeA 0.25-inch (6.35-mm) magnetic tape used in the tape drive of the 
Desktop Backup Pack and External Storage Module to read and write 
data.
CentreVu® CMSCentreVu Call Management System (CMS). A software product used by 
business customers that have a Lucent Technologies 
telecommunications switch and receive a large volume of telephone calls 
that are processed through the Automatic Call Distribution (ACD) feature 
of the switch. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-3
CMSCall Management System. See 
CentreVu® CMS.
CMSADMCall Management System Administration. The part of the CMS software 
that allows a user to administer features of CMS. See also “CMSSVC.”
CMSADM file system 
backupA backup that saves all the file systems on the machine which includes 
Solaris 7 system and programs, CMS programs and data, and non-CMS 
data you place on the computer in addition to the CMS data. See the 
“Backup” definition for more details.
CMSSVCCall Management System Services. The part of the CMS software 
product that allows a user to manage CMS system services. See also 
“CMSADM.”
CommandA command is an instruction used to tell the computer to perform a 
function or to carry out an activity.
Common Desktop 
EnvironmentA desktop user interface for 
Solaris. This replaces OpenWindows.
ConfigurationConfiguration is the way that the computer is set up to allow for particular 
uses or situations.
CopyCopy means to duplicate information.
Custom ReportsReal-time or historical reports that have been customized from standard 
reports or created from original design.
DaemonPronounced “demon.” A 
UNIX* program that executes in the background 
ready to perform an operation when required. Usually unattended 
processes initiated at start-up, such as print spoolers, e-mail handlers or 
schedulers.
Data Collection OffCMS is not collecting ACD data. If you turn off data collection, CMS will 
not collect data on current call activity.
DatabaseA group of files that store ACD data according to a specific time frame: 
current and previous intrahour real-time data and intrahour, daily, weekly, 
and monthly historical data.
*UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open 
Company Limited. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-4
Database ItemA name for a specific type of data stored in one of the CMS databases. A 
database item may store ACD identifiers (split numbers or names, login 
IDs, VDNs, and so on) or statistical data on ACD performance (number of 
ACD calls, wait time for calls in queue, current states of individual agents, 
and so on).
Database TablesTables that CMS uses to collect, store, and retrieve ACD data. Standard 
CMS items (database items) are names of columns in the CMS database 
tables.
DeviceThe term used to refer to the peripheral itself; for example, a hard disk or 
a tape drive. A peripheral is sometimes referred to as a subdevice or an 
Logical Unit (LU).
DiskA round platter, or set of platters, coated with magnetic medium and 
organized into concentric tracks for storing data.
DSIMMDynamic random access memory Single In-line Memory Module. A small 
printed circuit card that contains Dynamic Random Access Memory 
(DRAM)
EADSee Expert Agent Distribution (EAD)
EASSee Expert Agent Selection (EAS)
ECCSee Error Correction Codes (ECC)
EIAElectronic Industries Association. An organization that sets standards for 
consumer products and electronic components.
Error Correction Code 
(ECC)A code that protects the customer’s system and data from single bit soft 
errors that can occur frequently depending on the environment.
Error MessageAn error message is a response from a program indicating that a problem 
has arisen or something unexpected has happened, requiring your 
attention.
EthernetA type of network hardware that allows communication between systems 
connected directly together by transceiver taps, transceiver cables, and a 
coaxial cable. Also implemented using twisted-pair telecommunications 
wire and cable.
Ethernet AddressA unique number assigned to each system when it is manufactured. The 
Ethernet address of your system is displayed on the banner screen that 
appears when you power on your system.