Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing the Open Database Connectivity Software2-113
10. Press Enter.
The program responds:
11. Press Enter.
The program responds:
12. Press Enter.
The program responds:
13. Press Enter.
The program displays the OpenLink Session Rules Book Configuration 
Utility 
menu.
14. Enter: q
The program responds:
15. Enter:
/cms/dc/odbc/odbc_init
The program responds:
Administrator account? [admin]
Administrators password? [admin]
-n Press return to proceed to the next phase of the    
install process:
Choose an item or type q to quit : q
End of installation.
ODBC is already initialized.
Usage: odbc_init [-l 0-7 OR -d 0-1 OR -r 0-1]. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing the Open Database Connectivity Software2-114
16. To verify that the ODBC Request Broker is active on the server, 
enter:
ps -ef | grep oplrqb
One of the output lines should show the oplrqb process running 
from the /usr/openlink/bin directory:
 
17. Enter: eject cdrom
root  3354  3351  0 11:49:43 ?        0:00 /usr/openlink/bin/oplrqb -f 
+configfile /cms/dc/odbc/cmsrqb_init +loglevel 5 +l 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Visual Vectors Server Software2-115
Installing Visual Vectors Server Software2
Overview2This procedure installs the CentreVu Visual Vectors Server Software.
Platform 
Considerations
2
lAll platforms.
Prerequisites2lThe Solaris 7 operating system must be installed
lAll the preceding factory software installation requirements in this 
chapter must be completed
lVerify that you are logged in as root at the console
lObtain the “CentreVu® Visual Vector Server Software” CD.
Procedure21. Load the CentreVu® Visual Vector Server Software CD.
2. Enter:
pkgadd -d /cdrom/cdrom0 LUfaas
 
3. The system displays information about the CD contents. If this is the 
first time that Visual Vectors has been installed then the following 
message is displayed:
4. Enter:  y 
As the various packages are installed onto the system you may 
receive the following message:
# 
# The selected base directory    must exist before 
installation is attempted.
Do you want this directory created now [y,n,?,q], 
Using  as the package base directory?
# * - conflict with a file that does not belong to any package. D
you want to install these conflicting files [y,n,?,q] 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Visual Vectors Server Software2-116
5. Enter:  y 
The system may also display the following message:
6. Enter: y
7. The program installs the software and responds:
8. Enter: setupaas
9. Select option 1 from the displayed setup menu.
10. Enter the number of allowable concurrent logins. The maximum 
login number must not exceed the number of licenses which have 
been purchased. 
Starting Visual 
Vectors Server 
Software
2
1. Enter: setupaas
The setup menu is displayed.
2. Select option 2 from the displayed setup menu. 
The turn on/stop menu is displayed.
3. Select option 1 to start the program.
4. Visual Vectors Server software is now set up and running on the 
server.
# This package contains scripts which will be executed with 
super-user permission during the process of installing this 
package.
Do you want to continue with the installation of Lufaas [y,n,q
]
# Installation of   was successful. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-117
Setting Up CMS2
Overview2This section describes:
lSetting authorizations
lSetting up data storage parameters
lSetting up a local area network (LAN) connection to the switch 
(required only for 
DEFINITY R7 switches, or later)
lSetting up the CMS application.
TSC personnel verify authorizations, set up data storage parameters, 
and set up the CMS application remotely. On-site technicians should call 
the TSC to coordinate this process.
Platform 
Considerations
B
lAll platforms.
Conventions2Throughout the setup, you will be prompted to enter values specific to the 
system being installed. These values differ between switch releases. For 
each question, an appropriate range of values is displayed. These values 
represent the limits of each range.
Prerequisites2The TSC should verify that the on-site technicians have completed the 
following tasks:
lConnected the console to the CMS computer
lConnected the CMS computer to the TSC’s Remote Maintenance 
Center (remote console)
lConnected additional terminals and printers to the NTS ports. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-118
lConnected the link between the CMS computer and the switch
If the hardware link or the Automatic Call Distribution (ACD) 
feature and CMS is not properly administered, the CMS software 
cannot communicate with the switch. For switch administration 
procedures, see 
CentreVu® CMS Switch Connections and 
Administration
 (585-215-876).
lConnected the NTS and the CMS computer to the network hub unit. 
See 
CentreVu® CMS R3V6 Sun® SPARCserver™ Computers 
Connectivity Diagram
 (585-215-858), CentreVu® CMS R3V6 Sun® 
Enterprise™ 3000 Computer Connectivity Diagram
 (585-215-865), 
CentreVu® CMS Sun® Enterprise™ 3500 Computer Hardware 
Connectivity Diagram
 (585-215-877), or CentreVu® CMS Sun® 
Ultra™ 5 Computer Connectivity Diagram
 (585-215-872).
Setting 
Authorizations
2
Overview2Before setting up CMS, TSC personnel need to set authorizations for 
CMS features purchased by the customer. Authorizations apply to all 
administered ACDs.
You can use the auth_set option in the CMS Services menu (cmssvc) 
to do the following:
lSet the purchased version of CMS
lAuthorize the following packages and features:
— Forecasting (if the package is not already installed)
— Vectoring (if no administered ACDs use vectoring)
— Graphics
— External Call History (if the package is not already installed)
— Expert Agent Selection (EAS) (if no administered ACDs use 
EAS)
— External Application
— Vector Directory Numbers (VDNs)
NOTE 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-119
—
CentreVu Supervisor
—
CentreVu Report Designer.
lChange the number of agents, ACDs, or Supervisor logins.
Procedure21. Access the CMS Services menu by entering the following 
command:
cmssvc
The program responds:
2. Enter 2 to select the auth_set option. The program responds:
3. Enter the appropriate password. This password is available only to 
authorized personnel.
Some of the following questions may not appear if the 
authorization cannot be changed at this time.
Lucent Technologies CentreVu(R) Call Management System Services
Menu
Select a command from the list below.
1) auth_display Display feature authorizations
2) auth_set Authorize capabilities/capacities
3) run_cms Turn CentreVu CMS on or off
4) setup Set up the initial configuration
5) swinfo Display switch information
6) swsetup Change switch information
7) patch_inst Install a single CMS patch from 
8) patch_rmv Backout an installed CMS patch
9) load_all Install all CMS patches found on CD
10) back_all Backout all installed CMS patches from machine
Enter choice (1-10) or q to quit:
 Password:
NOTE 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-120
The program responds:
This question occurs the first time you run auth_set on the 
system.
If this is not an upgrade and you enter n, the program responds:
4. Enter y.
The program uses the above information to populate the 
“Purchased CMS Release” field of the 
System Setup:Switch 
Setup 
screen.
The program continues with the following questions:
5. Enter y if the customer purchased Forecasting; otherwise, press 
Enter. The program responds:
6. Enter y if the customer purchased vectoring; otherwise, press 
Enter. The program responds:
Is this an upgrade? (y/n):
NOTE
Purchased version is R3V8. Is this correct? (y/n):
NOTE
Authorize installation of forecasting package? (y/n):(default: n)
Authorize installation of vectoring package? (y/n): (default: n)
Authorize use of graphics feature? (y/n): (default: n) 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-121
7. Enter y if the customer purchased Graphics; otherwise, press 
Enter. The program responds:
8. Enter y if the customer purchased the External Call History feature; 
otherwise, press Enter. The program responds (if the vectoring 
package is authorized):
9. Enter y if the customer purchased the Expert Agent Selection 
feature; otherwise, press Enter. The program responds:
10. Enter y if the customer purchased the External Application feature; 
otherwise, press Enter. The program responds:
11. Enter y if the customer needs to use more than 2000 VDNs; 
otherwise, press Enter. The program responds:
12. Enter the number of simultaneous logins purchased. The program 
responds:
Authorize use of external call history feature? (y/n): (default: n)
Authorize use of expert agent selection feature? (y/n): (default: n)
Authorize use of external application feature? (y/n):
(default: n)
Authorize use of more than 2000 VDNs (yes turns off VDN 
permission checking)? (y/n): (default: n)
Enter the number of simultaneous Lucent Technologies CentreVu(R) 
Supervisor logins the customer has purchased 
(2-250): (default: X)
Has the customer purchased Lucent Technologies CentreVu(R) 
Report Designer? (y/n): (default: n) 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-122
13. Enter y if the customer purchased report designer; otherwise, 
press Enter. The program responds:
14. Enter the maximum possible number of split or skill members that 
the customer might use based on the switch agent size purchased. 
For R3V8, “split or skill members” are defined as the number of 
CMS-measured agent-split and agent-skill combinations logged in 
at the same time. Each split an agent logs into is an agent-split 
combination. Each skill assigned to an agent while logged in is an 
agent-skill combination. The recommended numbers for Expert 
Agent Selection (EAS) and non-EAS systems are shown in the 
following table.
Enter the maximum number of split/skill members that can be 
administered (1-10000): (default: 1)
Switch Agent 
Size Range 
PurchasedNumber of Split or Skill 
Members
Non-EAS EAS
0-12 100 500
0-25 100 500
0-50 200 1000
0-75 300 1500
0-100 400 2000
0-200 800 4000
0-300 1200 6000
0-400 1600 8000
0-500 2000 10000
0-600 2400 10000
0-max. agents 10000 10000