Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-143
21. Press Enter to use the default TCP port number 5001. This number 
must match the port number administered on the 
DEFINITY switch. 
The procedure continues with Step24
.
22. If you selected x.25 transport to the switch at Step 18, continue 
here. The program responds (for example):
23. Enter the number that corresponds to the device used for x.25 
connectivity.
Except for the loopback links, which are for testing only, the 
choices on the menu correspond to the hardware connections 
that can be made between the CMS and the switch.
If you choose a serial port, but you have a High-Speed Serial 
Interface (HSI) card, you receive an error message:
Select the device used for x.25 connectivity to the switch
1) Serial Port A
2) Serial Port B
3) HSI link 0
4) HSI link 1
5) HSI link 2
6) HSI link 3
7) HSI link 4
8) HSI link 5
9) HSI link 6
10) HSI link 7
11) Software loopback link 0
12) Software loopback link 1
Enter choice (1-12):
NOTE
Choose one of the HSI links for your x.25 
connectivity.
Re-enter your selection. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-144
If you choose an HSI link but do not have an HSI card, you receive 
an error message:
If you choose a loopback link, the program responds:
If you choose y, the selection takes effect. If you choose n, the 
system redisplays the menu. 
24. Once you have selected an appropriate link transport device, the 
program responds:
25. Enter the number of splits/skills in this ACD. The program responds:
26. Enter the maximum number of split/skill members that will be logged 
into this ACD simultaneously, considering shift overlap.
lFor non-EAS, sum all agent-split combinations, counting each 
split an agent will log into (maximum is 4) as a split member.
lFor EAS, sum all agent-skill combinations that will be logged in 
at the same time, counting the maximum number of skills the 
supervisors expect to assign to each agent (up to 20) during a 
shift.
If it is not possible to sum the number of splits/skills for each agent, 
you can determine the capacity needed by multiplying the total 
number of agents by the average number of splits/skills per agent. 
Without an HSI card you must use serial port X for 
your x.25 connectivity. 
Re-enter your selection.
This choice is used for testing only. If
you make this selection, you will not be able to collect 
data from your ACD. Is this what you want
 to do (y/n)?
Number of splits/skills (0-XXX):
Total split/skill members, summed over all splits/skills
(0-XXXX): 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-145
The program responds:
27. Enter the number of shifts. The program responds:
28. Enter the start time for shift 1; for example, 08:00am. The program 
responds:
29. Enter the stop time for shift 1; for example, 05:00pm. The program 
responds:
30. Enter the number of agents logged in during the shift.
Steps28 through30 repeat for the number of shifts entered in 
Step27
.
When all shifts have been set up, the program responds:
Number of shifts (1-4):
Enter the start time for shift 1 (hh:mmXM):
Enter the stop time for shift 1 (hh:mmXM)
:
Number of agents logged into all splits/skills during
shift 1 (0-XXX):
NOTE
Number of trunk groups (0-XXX): 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-146
31. Enter the number of trunk groups associated with this ACD. The 
program responds:
32. Enter the number of trunks associated with this ACD. The program 
responds:
33. Enter the number of unmeasured trunk facilities associated with this 
ACD. If the switch supports call work codes, the program responds:
34. Enter the number of call work codes. The program responds:
After a few minutes, if vectoring is enabled on the switch (that is, if 
ay was entered in Step12
), the program responds:
35. Enter the number of vectors. The program responds:
Number of trunks (0-XXXX):
Number of unmeasured facilities (0-XXXX):
Number of call work codes (X-XXXX):
Updating database
...................
Enter number of vectors (0-XXXX):
Enter number of VDNs (0-XXXX): 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-147
36. Enter the number of VDNs.
The program repeats Steps10
 through35 for each ACD entered in 
Step9
. After you define the last ACD, the program continues:
If the setup determines that you do not have enough file space, you 
will get the following warning message:
If the setup was ok, then you will see the following message:
Setup completed successfully
37. Verify that the installation completed successfully by entering the 
following:
tail /cms/install/logdir/admin.log
Updating database.
Computing space requirements and file system space
availability.
Setup completed successfully.
Failed to find sufficient file space for CMS data.
WARNING: You do not currently have sufficient file space 
for your existing CMS data. At this point you should turn 
on CMS, go to the “Data Storage Allocation” screen, and 
verify/modify the administration, or go to the “Free 
Allocation” screen and verify/modify your existing free 
space.
Setup completed with warnings. 
						

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All failure messages are logged in this file. The CMS software is 
successfully set up when you see a message similar to the 
following:
You may edit this file and add comments about the packages that 
were installed or authorized.
If you need to install additional CMS-related feature packages 
(Forecasting or External Call History), go to “Installing Feature Packages” 
on Page 2-157.
If you are not installing any other feature packages, do the following to 
turn on CMS:
1. Access the CMS Services menu by entering cmssvc. The menu 
appears.
2. Enter 3 to select the run_cms option.
3. Enter 1 to turn on CMS.
Setting Up CMS Using 
a 
UNIX Flat File2
Setting up the CMS feature package using a UNIX flat file consists of 
editing a copy of the cms.inst.skl file and starting the install 
program.
This procedure is not necessary if you already performed the CMS 
setup interactively.
File systems/space available:
   /cms      12994480
File systems/current blocks free:
   /cms      12994480
/cms: VDN,TKGRP,VECTOR,TRUNK,AGENT_LOG_REC, 
AGENT_TRACE_REC,SPLIT,AGENT,EXCEPTIONS_REC,WORKCODE
Number of calls to fill_fs():12 
Setup completed successfully 

NOTE 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-149
Editing the File: 
1. Change to the CMS installation directory by entering the following:
cd /cms/install/cms_install
2. Make a copy of the CMS installation file by entering the following:
cp cms.inst.skl cms.install
3. Change permissions on the copied CMS installation file by entering 
the following:
chmod 644 cms.install
4. Edit the copied CMS installation file by entering the following:
vi cms.install
The file contains a series of questions and value ranges for the 
ACD/switch configuration. The following pages show a sample file 
with example values in bold.
When selecting a switch model in the file, refer to the table on 
Page 2-139
.
NOTE 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-150
# Enter a name for this UNIX system (up to 256 characters):
cms3
# Select the type of backup device you are using
#    1) SCSI QIC-150 cartridge tape - 150MB tape
#    2) 40.0 Gbyte 8mm tape                     
#    3) 14.0 Gbyte 8mm tape                     
#    4) 5.0 Gbyte 8mm tape                      
#    5) SCSI QIC-2.5 cartridge tape - 2.5GB tape
#    6) SCSI 4-8 SLR cartridge tape - 4GB tape 8GB compressed)
# Enter choice (1-6):
5
# Default backup device paths based on device type:
# Device                            Default backup path
# SCSI QIC-150 cartridge tape - 150MB tape  /dev/rmt/0
# 40.0 Gbyte 8mm tape                       /dev/rmt/0c
# 14.0 Gbyte 8mm tape                       /dev/rmt/0c
# 5.0 Gbyte 8mm tape                        /dev/rmt/0
# SCSI QIC-2.5 cartridge tape - 2.5GB tape  /dev/rmt/0c
# SCSI 4-8 SLR cartridge tape - 4GB tape (8GB compressed) 
/dev/rmt/0c
# Enter the default backup device path:
/dev/rmt/0c
# Enter number of ACDs being administered (1-8):
3
# The following information is required per ACD:
# Information for ACD 1:
# Enter switch name (up to 20 characters):
# Select the model of switch for this ACD
#    1) Definity-G3V2
#    2) Definity-G3V3
#    3) Definity-G3V4
#    4) Definity-G3V5
#    5) Definity-R6/R7
#    6) Definity-R8
# Enter choice (1-6):
6
# Is Vectoring enabled on the switch? (y/n):
y
# Is Expert Agent Selection enabled on the switch? (y/n):
y
# Does the Central Office have disconnect supervision? (y/n):
y
# If the Central Office has disconnect supervision, enter 0.
# Otherwise, ACD calls shorter than the Phantom Abandon |
# Call Timer value will be counted as abandoned.
# Enter the Phantom Abandon Call Timer value in seconds (0-10):
0
# Enter the local port assigned to switch (1-64):
1
# Enter the remote port assigned to switch (1-64):
1 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
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# TCP/IP transport is only available with DEFINITY R7 and 
# later switch models.
# Select the transport to the switch
#    1) X.25
#    2) TCP/IP
# Enter choice (1-2):
2
# Skip the next question if you did not enter choice 1.
# These are used for X.25 connections only.
# Select the device used for x.25 connectivity to the switch
#    1) Serial port A
#    2) Serial port B
#    3) HSI link 0
#    4) HSI link 1
#    5) HSI link 2
#    6) HSI link 3
#    7) HSI link 4
#    8) HSI link 5
#    9) HSI link 6
#   10) HSI link 7
#   11) Software loopback link 0
#   12) Software loopback link 1
# Enter choice (1-12):
# Skip the next question if you did not enter choices 11 - 12. 
# These are used for testing only. If you select one of these, 
# you will not be able to collect data from your ACD.
# Are you sure you want to do this? (y/n):
# Skip the next two questions if you did not enter choice 2
# (TCP/IP). These are used for TCP/IP connections only.
# If a host name is entered, the host name must be administered
#in a DNS or /etc/hosts file or the link to the switch 
# will not work.
# Enter DEFINITY host name or IP Address:
192.168.2.2
# Enter DEFINITY TCP port number (5001-5999):
5001
# Maximum number of splits/skills based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4     255
# Definity-G3V5/Definity-R6/R7                  600
# Definity-R8                                   999
# Number of splits/skills (0-Maximum):
# Maximum number of split/skill members based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4    5200
# Definity-G3V5/Definity-R6/R7/Definity-R8    10000
# Total split/skill members, summed over all 
# splits/skills (0-Maximum):
1000 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
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5. Enter the appropriate values for your configuration. As shown in 
bold in the examples, the entries must be added on the blank lines 
after each question.
Use the computer’s host name for the UNIX system name. The 
computer’s host name was assigned during the factory 
installation.
# Number of shifts (1-4):
1
# Enter the start time for shift 1 (hh:mmXM):
08:00AM
# Enter the stop time for shift 1 (hh:mmXM):
05:00PM
# Number of agents logged into all splits/skills during 
# shift 1 (1-Maximum):
100
# Enter the start time for shift 2 (hh:mmXM):
# Enter the stop time for shift 2 (hh:mmXM):
# Number of agents logged into all splits/skills during
# shift 2 (1-Maximum):
# Enter the start time for shift 3 (hh:mmXM):
# Enter the stop time for shift 3 (hh:mmXM):
# Number of agents logged into all splits/skills during
# shift 3 (1-Maximum):
# Enter the start time for shift 4 (hh:mmXM):
# Enter the stop time for shift 4 (hh:mmXM):
# Number of agents logged into all splits/skills during 
# shift 4 (1-Maximum):
# Maximum number of trunk groups based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4     666
# Definity-G3V5/Definity-R6/R7/Definity-R8      666
# Number of trunk groups (0-Maximum):
20
# Maximum number of trunks based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4    4000
# Definity-G3V5/Definity-R6/R7/Definity-R8     4000
# Number of trunks (0-Maximum):
100
CAUTION