Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-153
After you have entered all the appropriate values, enter :wq to 
write and quit the file.
Running Setup with a 
Flat File
2
1. Enter cd to change to the root directory.
2. Access the CMS Services menu by entering:
cmssvc
#Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)):
10
# Minimum number of call work codes based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4       1
# Definity-G3V5/Definity-R6/R7/Definity-R8        1
# Maximum number of call work codes based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4    1999
# Definity-G3V5/Definity-R6/R7/Definity-R8     1999
# Number of call work codes (Minimum-Maximum):
100
# Maximum number of vectors based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4     512
# Definity-G3V5/Definity-R6/R7                  512
# Definity-R8                                   999
# Enter number of vectors (0-Maximum):
20
# Maximum number of VDNs based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4    2000
# Definity-G3V5                                2000
# Definity-R6/R7                               8000
# Definity-R8                                 20000
# Enter number of VDNs (0-Maximum):
10
# Information for ACD 2:
(The file repeats the preceding statements for ACDs 2 through 8;
enter data for only the required number of ACDs.) 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-154
The program responds:
3. Enter 4 to select the setup option. If setup has been done 
previously, the program responds:
Lucent Technologies CentreVu(R) Call Management System Services 
Menu
Select a command from the list below.
1) auth_display Display feature authorizations
2) auth_set Authorize capabilities/capacities
3) run_cms Turn CentreVu CMS on or off
4) setup Set up the initial configuration
5) swinfo Display switch information
6) swsetup Change switch information
7) patch_inst Install a single CMS patch from CD
8) patch_rmv Backout an installed CMS patch
9) load_all Install all CMS patches found on CD
10) back_all Backout all installed CMS patches from machine
Enter choice (1-10) or q to quit:
Warning!!! Setup has already been performed.
Running this command will remove all CMS data in the database.
Do you wish to proceed and re-configure CMS? (y/n): (default: n) 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-155
4. Enter y. The program responds:
5. Enter the number for the language used on this system. The 
program responds:
6. Enter 2 to select the flat file option. The program responds:
7. Verify that the installation completed successfully by entering the 
following:
tail -f /cms/install/logdir/admin.log
Select the language for this server:
All languages are ISO Latin except Japanese. Selection of the
server language assumes that existing customer data is 
compatible. (Upgrade from any ISO Latin language to any ISO 
Latin language or from Japanese to Japanese is supported).
1) English
2) Dutch
3) French
4) German
5) Italian
6) Portuguese
7) Spanish
8) Japanese
Enter choice (1-8): (default: 1)
The input will be read from 
1) the terminal
2) a flat file
Enter choice (1-2):
*** The rest of this command is running in the background *** 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-156
The -f option in the tail command updates the console as 
messages are written to the admin.log file. All failure messages 
are logged in this file. The CMS software is successfully set up when 
you see a message similar to the following:
You may edit this file and add comments about the packages that 
were installed or authorized.
8. Press Delete to break out of the tail -f command.
If you need to install additional CMS-related feature packages 
(Forecasting or External Call History), go to “Installing Feature Packages” 
on Page 2-157.
If you are not installing any other feature packages, do the following to 
turn on CMS:
1. Access the CMS Services menu by entering cmssvc.
The menu appears.
2. Enter 3 to select the run_cms option.
3. Enter 1 to turn on CMS.
CMS turns on.
File systems/space available:
   /cms      12994480
File systems/current blocks free:
   /cms      12994480
/cms: VDN,TKGRP,VECTOR,TRUNK,AGENT_LOG_REC, 
AGENT_TRACE_REC,SPLIT,AGENT,EXCEPTIONS_REC,WORKCODE, 
CALL_REC,
Number of calls to fill_fs():12 
Setup completed successfully 
 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Feature Packages2-157
Installing Feature Packages2
Use the procedures in this section to install the following feature 
packages:
lForecasting
lExternal Call History (ECH).
Customers can install these
 CMS feature packages if they have been 
authorized during CMS setup.
Installing the 
Forecasting 
Package
2
Overview2Use the procedure in this section to install the Forecasting feature 
package.
Prerequisites2lVerify that you are logged in as root.
lThe computer must be in run-level 3 (check this with the command 
who -r).
lAll file systems must be mounted.
lCMS must be turned off.
Procedure21. Access the CMS Services menu by entering the following 
command:
cmssvc 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Feature Packages2-158
The program responds:
2. Enter 1 to select the auth_display option. The system lists the 
current authorizations (for example):
3. Verify that the system is authorized to install the Forecasting 
package.
If Forecasting is not authorized but should be, go to “Setting 
Authorizations” on Page 2-118.
Lucent Technologies CentreVu(R) Call Management System Services 
Menu
Select a command from the list below.
1) auth_display Display feature authorizations
2) auth_set Authorize capabilities/capacities
3) run_cms Turn CentreVu CMS on or off
4) setup Set up the initial configuration
5) swinfo Display switch information
6) swsetup Change switch information
7) patch_inst Install a single CMS patch from CD
8) patch_rmv Backout an installed CMS patch
9) load_all Install all CMS patches found on CD
10) back_all Backout all installed CMS patches from machine
Enter choice (1-10) or q to quit:
Version purchased:   R3V8
                             Capability/Capacity   Authorization
                             -------------------   -------------
                                       vectoring   authorized
                                     forecasting   authorized
                                        graphics   authorized
                           external call history   authorized
                          expert agent selection   authorized
                            external application   authorized
                    More than 2000 VDNs measured   authorized
      Lucent Technologies CentreVu(R) Supervisor   authorized
Lucent Technologies CentreVu(R) Report Designer   authorized
           Maximum number of split/skill members   10000
                          Maximum number of ACDs  2
         Simultaneous CentreVu Supervisor logins   250
NOTE 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Feature Packages2-159
4. Access the CMS Administration menu by entering:
cmsadm
The program responds:
5. Select the pkg_install option. The program responds:
The pkg_install option menu displays only those feature 
packages that are authorized but not yet installed.
6. Enter the number that corresponds to the Forecasting package. The 
program responds:
Lucent Technologies CentreVu(R) Call Management System 
Administration Menu
Select a command from the list below.
1) acd_create Define a new ACD 
2)  acd_remove Remove all administration and data for an ACD 
3) backup Filesystem backup 
4) pkg_install Install a feature package
5) pkg_remove Remove a feature package 
6) run_cms Turn CentreVu CMS on or off 
7) port_admin Administer Modems, Terminals, and Printers
Enter choice (1-10) or q to quit: 
The CMS Features that can be installed are
1) forecasting
2) external call history
Enter choice (1-2) or q to quit:
NOTE
Creating database tables
....... 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Feature Packages2-160
When creation of the Forecasting database tables is completed, the 
program responds:
If the program determines that you do not have enough file space, 
you will get the following warning message:
7. Verify that the installation completed successfully by entering the 
following:
tail /cms/install/logdir/admin.log
The Forecasting package is successfully installed when you see this 
message:
You may edit this file in order to add comments about the packages 
that were installed or authorized.
If you need to install External Call History, go to “Installing the External 
Call History Package” on Page 2-161.
Computing space requirements and file system space 
availability.
Forecasting package installed.
Failed to find sufficient file space for CMS data.
WARNING: You do not currently have sufficient file space 
for your existing CMS data. At this point you should turn 
on CMS, go to the “Data Storage Allocation” screen, and 
verify/modify the administration, or go to the “Free 
Allocation” screen and verify/modify your existing free 
space.
Forecasting package installed with warnings.
.
.
Forecasting package installed (
date/time ) 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Feature Packages2-161
When you are finished installing feature packages, do the following to 
turn on CMS:
1. Access the CMS Services menu by entering cmssvc.
The menu appears.
2. Enter 3 to select the run_cms option.
3. Enter 1 to turn on CMS.
CMS turns on.
Installing the 
External Call 
History Package
2
Overview2Use these procedures to install the External Call History feature package.
Prerequisites2lThe customer must have a separate computer for the storage and 
reporting of call records.
lBoth the storage machine and the CMS machine must be 
administered in 
UNIX-to-UNIX copy (UUCP).
lIf the storage machine is not running the UNIX system, use a DOS 
version of UUCP.
lVerify that you are logged in as root.
lThe computer must be in run-level 3 (check this with the command 
who -r).
lAll file systems must be mounted.
lCMS must be turned off.
Once the External Call History package is installed, you will no 
longer be able to access any call record data from CMS. For more 
information about administering the UUCP link port on an NTS, 
see 
CentreVu® CMS R3V8 External Call History Interface (585-
210-912). 
NOTE 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Installing Feature Packages2-162
Procedure21. Access the CMS Services menu by entering:
cmssvc
The program responds:
2. Enter 1 to select the auth_display option. The program 
responds by displaying the current authorizations (for example):
3. Verify that the system is authorized for the External Call History 
package.
If External Call History is not authorized but should be, go to 
“Setting Authorizations” on Page 2-118
.
Lucent Technologies CentreVu(R) Call Management System Services 
Menu
Select a command from the list below.
1) auth_display Display feature authorizations
2) auth_set Authorize capabilities/capacities
3) run_cms Turn CentreVu CMS on or off
4) setup Set up the initial configuration
5) swinfo Display switch information
6) swsetup Change switch information
7) patch_inst Install a single CMS patch from CD
8) patch_rmv Backout an installed CMS patch
9) load_all Install all CMS patches found on CD
10) back_all Backout all installed CMS patches from machine
Enter choice (1-10) or q to quit:
Version purchased:   R3VX
                             Capability/Capacity   Authorization
                             -------------------   -------------
                                       vectoring   authorized
                                     forecasting  installed
                                        graphics   authorized
                           external call history   authorized
                          expert agent selection   authorized
                            external application   authorized
                    More than 2000 VDNs measured   authorized
      Lucent Technologies CentreVu(R) Supervisor   authorized
Lucent Technologies CentreVu(R) Report Designer   authorized
           Maximum number of split/skill members   10000
                          Maximum number of ACDs  2
         Simultaneous CentreVu Supervisor logins   250
NOTE