Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Overview4-1
Maintaining the CMS Software4  
Overview4
This chapter provides the procedures used to maintain the CentreVu® Call 
Management System (CMS) software. Refer to 
CentreVu® Call Management 
System R3V8 Hardware Maintenance and Troubleshooting
 (585-210-919) or 
CentreVu® Call Management System Sun* Enterprise†3500 Computer 
Maintenance and Troubleshooting
 (585-215-875) for additional maintenance 
information.
This chapter describes the following maintenance procedures:
lBacking up the CMS system
lInstalling the INFORMIX‡ Structured Query Language (SQL) package. 
Personnel at the Technical Service Center (TSC) will need assistance from 
an on-site technician or the customer’s CMS administrator in order to 
perform most of the procedures in this chapter.
Remote 
Terminal Tip
4
When executing commands remotely that may take a long time to 
complete (such as cpio and /olds commands), use the nohup 
command to ensure that the command will complete without interruption in 
case the data line disconnects. An example using the nohup command is 
shown below:
nohup cpio -icmudf -C 10240 -I /dev/rmt/0c “/cms” | tee
*Sun is a registered trademark of Sun Microsystems, Inc.
†
Enterprise is a trademark of Sun Microsystems, Inc.
‡
INFORMIX is a registered trademark of Informix Software, Inc.
NOTE: 
						

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Backing Up the CMS System4-2
Backing Up the CMS System4
Overview4CMS provides two basic types of backups:
lCMS Administration (CMSADM) File System Backup
lCMS Maintenance Backup — Full and Incremental.
For more information about backups and restores, see 
CentreVu® Call 
Management System R3V8 Administration
 (585-210-910).
If you are restoring software after a system failure or disk crash, see 
CentreVu® Call Management System R3V8 Hardware Maintenance and 
Troubleshooting 
(585-210-919) or CentreVu® Call Management System 
Sun® Enterprise™ 3500 Computer Maintenance and Troubleshooting 
(585-215-875) for the correct restore procedures.
Use a designated set of backup tapes when doing a backup. Do 
not use the original set of factory or provisioning backup tapes.
!CAUTION: 
						

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-3
Performing a CMSADM BackupD
The CMSADM file system backup saves all of the file systems on the 
computer onto a tape. 
OverviewDThe CMSADM file system backup includes the following:
lSolaris 7 system files and programs
lCMS programs and data
lNon-CMS customer data placed on the computer (in addition to the 
CMS data).
The CMSADM file system backup should be done at the following times:
lAfter the system has been set up in the factory
This backup contains the default factory configuration. These tapes 
should be saved if the system must be reinstalled in the field.
lAfter the CMS is provisioned
This backup contains the 
Solaris system files and programs and 
CMS configuration data placed on the computer by TSC 
provisioning personnel. These tapes should also be saved and not 
reused.
In addition, field technicians should perform a CMS full maintenance 
backup before they turn a new system over to the customer. See 
CentreVu® CMS R3V8 Administration (585-210-910) for more 
information.
lBefore and after the CMS software is upgraded (usually done by a 
field technician)
lOnce a month (performed by the customer).
The customer must use a new set of backup tapes for this 
CMSADM File System backup. The customer must NOT use the 
original set of factory or provisioning backup tapes.
The number of cartridge tapes required to complete a CMSADM file 
system backup depends on the amount of data on the system and the 
capacity of the backup tape. The program estimates the number of tapes 
required and informs the user.
!CAUTION: 
						

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-4
 Platform 
Considerations
D
lAll platforms.
PrerequisitesDlBefore starting the backup procedures described in this section, log 
in as 
root, and enter lp /etc/vfstab. The output from the printer 
is necessary when doing a system restore. Bundle the printout of 
the /etc/vfstab file with the system backup tape(s) for future 
reference.
lVerify that the computer is in a Solaris multi-user state (2 or 3). To 
check if you are in the multi-user state, enter who -r.
Verify that you are using the correct tape for the tape drive on your 
system. Many of the tape cartridges look alike, and using the wrong 
tape can damage the tape drive mechanism and tape heads. The 
following table lists the different model of tape drives, the 
accompanying tape cartridge model identification, and the CMS 
computers that use the tape drives.
Tape Drive Tape Cartridge CMS Computers
20/40-GB 8mm
Exatape* 170m AME
*Exatape is a trademark of Exabyte Corporation.
Enterprise 3500
SLR5 4/8-GB QIC
Sony† SLR
†Sony is a registered trademark of Sony Corporation.
Ultra 5
14-GB 8mm
Exatape 160mm 
AMEEnterprise 3000
5-GB 8mm
Exatape 112mm 
AMEEnterprise 3000
2.5-GB QIC
3M‡
‡3M is a registered trademark of Minnesota Mining and Manufacturing.
SPARCserver
150 MBMaxell§ DC6320
§Maxell is a registered trademark of Maxell, Inc.
SPARCserver
!CAUTION: 
						

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-5
ProcedureD1. Enter cmsadm to access the CMS Administration menu. The CMS 
Administration menu appears:
2. Enter 3 to select the backup option. 
The program responds:
3. Enter the number for the tape drive installed on your system. The 
system responds:
The system calculates the approximate the number of tapes 
required for the backup. Please note that this is an approximation, 
and more tapes may be needed once the backup is under way.
Lucent Technologies CentreVu(R) Call Management System 
Administration Menu
Select a command from the list below.
1) acd_create Define a new ACD 
2) acd_remove Remove all administration and data for an ACD 
3) backup Filesystem backup 
4) pkg_install Install a feature package
5) pkg_remove Remove a feature package 
6) run_cms Turn CentreVu CMS on or off 
7) port_admin Administer Modems, Terminals, and Printers
Enter choice (1-10) or q to quit: 
Select the tape drive type:
  1) 150MB cartridge tape
  2) 14.0 Gbyte 8mm tape
  3) 5.0 Gbyte 8mm tape
  4) 2.5 Gbyte cartridge tape
  5) 4.0 - 8.0 Gbyte cartridge tape
6) 40.0 Gbyte 8mm tape
Enter choice (1-6):
Calculating approximate number of tapes required. Please 
wait. 
						

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-6
If the number of tapes required is one, the system responds:
If the number of tapes required is more than one, the system 
responds:
4. To begin the backup, insert the cartridge tape, wait for the tape to 
rewind and reposition, and then press Enter.
If CMS is turned on, the system responds:
The backup will need approximately 1 tape.
Please insert the first cartridge tape into .
Press ENTER when ready:
The backup will need approximately  tapes.
Be sure to number the cartridge tapes consecutively in the
order they will be inserted.
Please insert the first cartridge tape into
 .
Press ENTER when ready:
The backup is about to begin. CMS is currently on.
CMS will be turned off automatically during that portion
of the backup which needs CMS off.
Press ENTER to proceed or Del to quit: 
						

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-7
5. To continue the backup, press Enter. A CMSADM backup may take 
several hours, depending on the speed of the system and the tape 
drive.
If only one tape is required, the system responds:
If only one tape was required, continue with Step9
. If more than one 
tape is required, the system responds:
Label all tapes with the tape number and the date of the backup. 
Set the tape write-protect switch to read-only.
Backing up files...
..................................................
..................................................
(dots continue to display as the system is backed up)
..................................................
XXXXXX blocks
Tape verification
XXXXXX blocks
Please label the backup tape(s) with the date and the
current CMS version (
r3vXxx.x)
Backing up files...
..................................................
..................................................
(dots continue to display as the system is backed up)
..................................................
End of medium on “output”.
Please remove the current tape, number it, insert tape 
number 
X, and press ENTER
!CAUTION: 
						

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-8
6. Insert the next tape and press Enter to continue. When you insert 
the next tape, allow it to rewind and reposition before you press 
Enter. Repeat this step for any additional tapes.
After the system completes the backup, the system responds:
7. Insert the first tape and press Enter to continue. After the tape is 
verified, the system responds:
8. Remove the first tape and insert the second tape. After the tape 
rewinds and repositions, press Enter to continue. Repeat this step 
for each additional tape.
After the last tape is verified, the system responds:
9. Wait for the tape drive light-emitting diode (LED) to stop blinking 
before you remove the tape. The CMSADM file system backup is 
complete.
Label all tapes with the tape number and the date of the backup. 
Set the tape write-protect switch to read-only
.
XXXXXXX blocks
Tape Verification
Insert the first tape
Press Return to proceed:
End of medium on input.
Please insert tape number 
X and press Return
XXXXXXX blocks
Please label the backup tape(s) with the date and the 
current CMS version (
r3vXxx.x)
!CAUTION: 
						

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-9
Checking the 
Contents of the 
CMSADM 
Backup Tape
4
To determine if the a backup tape has saved the correct information, or to 
see if a particular file has been saved, you can list the files on the backup 
tape.
It can take a long time to display the file names on the backup tape.
Procedure41. Insert the first backup tape.
2. To list the files on the tape, enter the following command on a single 
line:
nohup cpio -ivct -C 10240 -I /dev/rmt/0c -M “Insert 
tape %d and press Enter
” | tee
The system displays a list of files.
3. If you are not sure of the device path, enter the following commands:
mt -f /dev/rmt/0c status
mt -f /dev/rmt/1c status
The correct device path will show information similar to the 
following:
4. After you have seen the files you are looking for, or have confirmed 
that data on the tape is accurate, press Delete to stop the display.
NOTE:
Tandberg 2.5 Gig QIC tape drive:
   sense key(0x0)= No Additional Sense residual= 0 retries= 0
   file no= 0   block no= 0 
						

							  Maintaining the CMS Software CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup4-10
Doing CMS 
Maintenance 
Backups
4
CMS maintenance backups save only CMS data (administration and 
historical). The CMS data for each Automatic Call Distribution (ACD) 
should be backed up:
lAfter the CMS is provisioned
lAfter the CMS software is upgraded
lOn a daily or weekly basis.
You can do these backups within CMS using the “Maintenance: Back Up 
Data” window. See the “Maintenance” chapter in 
CentreVu® CMS R3V8 
Administration
 (585-210-910).