Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup2-183
ProcedureB1. Enter cmsadm to access the CMS Administration menu. The CMS 
Administration menu appears:
2. Enter 3 to select the backup option. 
The program responds:
3. Enter the number for the tape drive installed on your system. The 
system responds:
The system calculates the approximate the number of tapes 
required for the backup. Please note that this is an approximation, 
and more tapes may be needed once the backup is under way.
Lucent Technologies CentreVu(R) Call Management System 
Administration Menu
Select a command from the list below.
1) acd_create Define a new ACD 
2)  acd_remove Remove all administration and data for an ACD 
3) backup Filesystem backup 
4) pkg_install Install a feature package
5) pkg_remove Remove a feature package 
6) run_cms Turn CentreVu CMS on or off 
7) port_admin Administer Modems, Terminals, and Printers
Enter choice (1-10) or q to quit: 
Select the tape drive type:
  1) 150MB cartridge tape
  2) 14.0 Gbyte 8mm tape
  3) 5.0 Gbyte 8mm tape
  4) 2.5 Gbyte cartridge tape
  5) 4.0 - 8.0 Gbyte cartridge tape
6) 40.0 Gbyte 8mm tape
Enter choice (1-6):
Calculating approximate number of tapes required. Please 
wait. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup2-184
If the number of tapes required is one, the system responds:
If the number of tapes required is more than one, the system 
responds:
4. To begin the backup, insert the cartridge tape, wait for the tape to 
rewind and reposition, and then press Enter.
If CMS is turned on, the system responds:
The backup will need approximately 1 tape.
Please insert the first cartridge tape into .
Press ENTER when ready:
The backup will need approximately  tapes.
Be sure to number the cartridge tapes consecutively in the
order they will be inserted.
Please insert the first cartridge tape into
 .
Press ENTER when ready:
The backup is about to begin.  CMS is currently on.
CMS will be turned off automatically during that portion
of the backup which needs CMS off.
Press ENTER to proceed or Del to quit: 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup2-185
5. To continue the backup, press Enter. A CMSADM backup may take 
several hours, depending on the speed of the system and the tape 
drive.
If only one tape is required, the system responds:
If only one tape was required, continue with Step9
. If more than one 
tape is required, the system responds:
Label all tapes with the tape number and the date of the backup. 
Set the tape write-protect switch to read-only.
Backing up files...
..................................................
..................................................
(dots continue to display as the system is backed up)
..................................................
XXXXXX blocks
Tape verification
XXXXXX blocks
Please label the backup tape(s) with the date and the
current CMS version (
r3vXxx.x)
Backing up files...
..................................................
..................................................
(dots continue to display as the system is backed up)
..................................................
End of medium on “output”.
Please remove the current tape, number it, insert tape 
number 
X, and press ENTER
!CAUTION: 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Performing a CMSADM Backup2-186
6. Insert the next tape and press Enter to continue. When you insert 
the next tape, allow it to rewind and reposition before you press 
Enter. Repeat this step for any additional tapes.
After the system completes the backup, the system responds:
7. Insert the first tape and press Enter to continue. After the tape is 
verified, the system responds:
8. Remove the first tape and insert the second tape. After the tape 
rewinds and repositions, press Enter to continue. Repeat this step 
for each additional tape.
After the last tape is verified, the system responds:
9. Wait for the tape drive light-emitting diode (LED) to stop blinking 
before you remove the tape. The CMSADM file system backup is 
complete.
Label all tapes with the tape number and the date of the backup. 
Set the tape write-protect switch to read-only
.
XXXXXXX blocks
Tape Verification
Insert the first tape
Press Return to proceed:
End of medium on input.
Please insert tape number 
X and press Return
XXXXXXX blocks
Please label the backup tape(s) with the date and the 
current CMS version (
r3vXxx.x)
!CAUTION: 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Overview3-1
Turning the System Over to the Customer3  
Overview3
This chapter describes how to test the CentreVu® Call Management System 
(CMS) software to ensure that the application is working properly before the 
system is turned over to the customer. Perform these procedures after:
lCompleting the initial computer installation and CMS setup
lCompleting a CMS software package upgrade.
Before you begin the procedures described in this chapter, the switch 
technicians must:
lConnect the CMS computer to the switch.
lTranslate the switch with the CMS feature enabled.
lConnect the switch to an active link.
The procedures in this chapter include:
lVerifying system date and time
lTesting the connection between the computer and the Technical Service 
Center (TSC) or Center of Excellence (COE)
lTesting the link configuration between the computer and the switch
lTesting the CMS software
lInstructing the customer to change/assign their login passwords
lTurning the system over to the customer. 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Verifying the System Date and Time3-2
Verifying the System Date and Time3
Overview3This section describes how to verify that the Solaris operating system 
time and the current local time are the same.
Checking the 
Solaris System 
Date and Time
3
Verify that the system time is correct by entering date.
If the system time is correct, go to the “Testing the Connection to the TSC 
or COE” on page 3-5. Otherwise, continue with “Setting the System Date 
and Time” and “Setting the System Country and Time Zones.”
Setting the 
System Date and 
Time
3
1. Log in as root.
2. Change to an OpenBoot mode by entering the following:
/usr/sbin/shutdown -i0 -g0 -y
The -i0 portion of the shutdown command string changes the 
system to an OpenBoot mode.
3. At the ok prompt, enter the following:
boot -s
The system responds as follows:
NOTE
.
.
Resetting.....
Type Ctrl-d to proceed with normal startup 
(or give root password for system maintenance): 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Verifying the System Date and Time3-3
4. Enter the
 root password. The system responds:
5. At the prompt, enter the command date mmddHHMM[[cc]yy] to 
set the time and date. For example:
lmm (month): Enter the month (numeric). Range: 01-12 
(01=January, 02=February, and so on).
ldd (day): Enter the day of the month. Range: 01-31.
lHH (Hour): Enter the current hour of the day, military time. 
Range: 00-23.
lMM (minute): Enter the minute of the hour. Range: 00-59.
lcc (century): Enter the century minus 1 (for example, 20 for 
the 21st century).
lyy (year): Enter the last two digits of the current year (for 
example, 98 for 1998).
6.Continue with the “Setting the System Country and Time Zones
” 
section.
Entering System Maintenance Mode 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Verifying the System Date and Time3-4
Setting the 
System Country 
and Time Zones
3
1. Edit the /etc/default/init file and set the TZ variable to 
equal the appropriate value in the /usr/share/lib/zoneinfo 
directory, as shown in the following example:
As an example for Mountain Standard Time, the TZ variable can be 
set to MST or US/Mountain. The entry in the init
 file is 
essentially a relative path name from the 
/usr/share/lib/zoneinfo directory. MST is a file in the 
/usr/share/lib/zoneinfo
 directory, and Mountain is a file in 
the /usr/share/lib/zoneinfo/US directory.
2. Write the read-only file using the :w! command.
3. Quit the file using the :q command.
4. Reboot the machine by entering init 6.
# vi /etc/default/init

# @(#)init.dfl 1.2 92/11/26
#
# This file is /etc/default/init. /etc/TIMEZONE is a symlink to this file.
# This file looks like a shell script, but it is not. To maintain
# compatibility with old versions of /etc/TIMEZONE, some shell constructs
# (i.e., export commands) are allowed in this file, but are ignored.
#
# Lines of this file should be of the form VAR=value, where VAR is one of
# TZ, LANG, or any of the LC_* environment variables.
#
TZ=US/Mountain
This is the line you modify. 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the Connection to the TSC or COE3-5
Testing the Connection to the TSC or COE3
Overview3The information in this section is used to verify that the TSC or COE can 
connect to the CMS computer. This connection allows the TSC or COE to 
do remote maintenance.
Testing the 
Remote Access 
Port
3
This section describes how to redirect the remote console port using the 
Solaris software package. Redirecting the console allows the TSC or 
COE to dial in and do remote maintenance. The port used for remote 
console access differs depending on the hardware platform:
Test the remote console port on the back of the computer by redirecting 
the console from the local console to the remote console, and then 
redirecting the console from the remote console back to the local 
console.Hardware Platform Port A Port B
SPARCserver* 
Enterprise† 3000 
Enterprise 3500
*SPARCserver is a trademark of SPARC International, Inc.
†
Enterprise is a trademark of Sun Microsystems, Inc.
Remote 
ConsoleSwitch Link
Ultra‡ 5
‡Ultra is a trademark of Sun Microsystems, Inc.
Switch LinkRemote 
Console 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the Connection to the TSC or COE3-6
Redirecting the 
Console to the 
Remote Console
3
1. Dial in from the remote console to the remote console modem 
(port A on a 
SPARCserver, Enterprise 3000, or Enterprise 3500; 
port B on an 
Ultra 5), and log in as root.
2. Remove the port monitor by entering the following:
/cms/install/bin/abcadm -r ttyX (where X is a or b)
The program responds as follows:
3. Enter y. The program responds as follows:
4. To check the speed of the modem, enter the following:
/cms/install/bin/abcadm -k
All remote access ports have a default speed of 9600 bps.
5. Redirect the console to the remote console port by entering the 
following:
/cms/install/bin/abcadm -c -b 9600 ttyX (where X is a 
or b)
The program responds as follows:
ttyX is currently set to be incoming
Are you sure you want to change it? [y,n,?]
ttyX administration removed
NOTE
This change requires a reboot to take affect
Are you ready to reboot? [y,n,?]