Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the Connection to the TSC or COE3-7
6. Enter y. The program responds as follows:
The system automatically reboots. As the system reboots, shutting 
down, reset, and rebooting messages appear on the local console. 
When the system starts to come back up, the local console should 
go blank, and the system boot diagnostics should appear on the 
remote console. After the system reboots, a console login: 
prompt should appear on the remote console.
7. Log in to the remote console as 
root. At this time, an XDM login 
window for the 
OpenWindows* interface appears on the local 
console.
If you enter Control-D from the remote console to exit the system 
without first redirecting control back to the local console, you may 
lock yourself from using the console locally or remotely.
*OpenWindows is a trademark of Sun Microsystems, Inc.
Starting port monitor.
Setting console parameters.
Proceeding to reboot.
!CAUTION: 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the Connection to the TSC or COE3-8
Redirecting the 
Console Back to 
the Local Console
3
1. Redirect the console back to the local console by entering the 
following:
/cms/install/bin/abcadm -c local
The program responds as follows:
2. Enter y. The system automatically reboots and the remote console 
port comes up as the console. As the system reboots, shutting down 
messages appear on the remote console. When the system starts to 
come back up, the system boot diagnostics should appear on the 
local console. After the system reboots, a console login: 
prompt should appear on the local console. A login: prompt 
should appear on the remote console.
3. Log in to the local console as 
root.
4. Log in to the remote console as 
root.
The console has been redirected from the remote console back to 
the local console.
Console set to local
This change requires a reboot to take affect
Are you ready to reboot? [y,n,?] 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the ACD Link3-9
Testing the ACD Link3
Overview3The following procedure should be completed by the on-site technician 
after the CMS software has been installed or upgraded to verify the link 
from the CMS computer to the switch that is using the Automatic Call 
Distribution (ACD) feature.
Prerequisites3lThe Common Desktop Environment (CDE) must be active.
lCMS must be turned on.
Procedure31. In one of the windows at a console, log into the system by using a 
CMS administrator’s login ID (su - cms). Supply the correct 
password if prompted.
2. Access the CMS main menu by typing cms and entering the correct 
terminal type.
The CMS Main Menu has indicators that show if the link to the ACD 
is active. The link indicator consists of the “carets” (“
Ù” and “
Ú”) at 
the right side of the banner line. There should be one caret for each 
ACD, and all should be pointed up (^). If you have four ACDs, for 
example, the link indicator should look like this: 
ÙÙÙÙ. That means 
that all four ACDs are up and running.
3. To further test the ACD link, select Maintenance from the CMS Main 
Menu.
4. Select Connection Status from the Maintenance menu. The 
Connection Status should display the following:
lThe name of the ACD
lThat the application is in data transfer
lThat the session is in data transfer
lThat the connection is operational
lThe date, time, and any errors.
5. Return to the CMS Main Menu by pressing the   screen-labeled 
key (SLK) once.
Exit 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the CMS Software3-10
Testing the CMS Software3
Overview3The following procedure should be completed by the on-site technician 
after the CMS software has been installed or upgraded to verify the 
sanity of CMS software.
If any of the steps in this test fail, see the “Solving Installation-
Related Problems” chapter and try to solve the problem 
associated with the step that failed. If you encounter a problem 
that you cannot solve, escalate the problem through normal 
procedures.
Prerequisites3lThe Common Desktop Environment (CDE) must be active
lCMS must be turned on.
Procedure31. Test the Real-Time Reports subsystem by doing the following from 
the CMS Main Menu:
a. Select the Reports option.
b. Select the Real-time option.
c. Select the Split/Skill option. 
d. Select the Split Status or Skill Status option.
e. Verify that the Split/Skill Status Report Input window appears.
f. Enter a valid split number in the Split: or Skill: field.
g. Select the Run action list item, and run the report. 
h. Verify that the Split or Skill Status Report window appears.
If the switch link is down, the report fields will be blank and the 
status line will read “Switch link down.”
i. Press the   SLK.
j. Select the Print window option to send the report to the 
printer.
NOTE
Commands 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the CMS Software3-11
k. Look at the message line near the bottom of the window, and 
verify that there is a confirmation message about sending the 
report to the printer.
l. Verify that the report printed by checking the printer for the 
report.
m. Return to the CMS Main Menu screen by pressing the   SLK 
twice.
2. Test the Historical Reports subsystem by doing the following from 
the CMS Main Menu:
a. Select the Reports option.
b. Select the Historical option.
c. Select the Split/Skill option. 
d. Select the Status option.
e. Verify that the Split/Skill Status Report Input window appears.
f. Enter a valid split number in the Split/Skill: field.
g. Enter -1 in the Date: field.
h. Select the Run action list item, and run the report.
i. Verify that the report window appears and that the information 
is displayed in the appropriate fields.
If no historical data exists, the fields in the report window 
should be blank.
j. Return to the CMS Main Menu by pressing the   SLK twice.
3. Test the Dictionary subsystem by doing the following from the CMS 
Main Menu:
a. Select the Dictionary option. 
b. Select the Login Identifications option.
c.Enter a  “*” character in the Login ID: field.
d. Select the List all action list item to list all the login IDs.
e. Verify that the logins are displayed (on a new system, the fields 
will be blank).
f. Return to the CMS Main Menu by pressing the   SLK twice.
Exit
NOTE
Exit
Exit 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the CMS Software3-12
4. Test the Exceptions subsystem by doing the following from the CMS 
Main Menu:
a. Select the Exceptions option.
b. Select the Real-time Exception Log option.
c. Verify that the window is accessible.
For a new installation, this window may be blank.
d. Return to the CMS Main Menu by pressing the   SLK once.
5. Test the Call Center Administration subsystem from the CMS Main 
Menu:
a. Select the Call Center Administration option. 
b. Select the Call Work Codes option.
c. Press Enter.
d. Select the List all action list item, and list all the call work 
codes currently defined.
e. Verify that the displayed information is correct (on a new 
system, the fields will be blank).
f. Return to the CMS Main Menu by pressing the   SLK twice. 
6. Test the Custom Reports subsystem by doing the following from the 
CMS Main Menu:
a. Select the Custom Reports option. 
b. Select the Real-time option, and verify that the names of 
existing custom reports are listed. If there are no reports, you 
receive a message saying the submenu is empty.
c. Return to the CMS Main Menu by pressing the   SLK once.
NOTE
Exit
Exit
Exit 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Testing the CMS Software3-13
7. Test the User Permissions subsystem by doing the following from 
the
 CMS Main Menu:
a. Select the User Permissions option. 
b. Select the User Data option.
c. Verify that the User Data Input window appears.
d. Return to the CMS Main Menu by pressing the 
 SLK once.
8. Test the System Setup subsystem by doing the following from the 
CMS Main Menu:
a. Select the System Setup option.
b. Select the CMS state option.
c. Verify that CMS is operating in the Multi-user mode.
d. Return to the CMS Main Menu by pressing the 
 SLK once.
9. Test the Maintenance subsystem by doing the following from the 
CMS Main Menu:
a. Select the Maintenance option.
b. Select the Printer Administration option.
c. Enter a valid printer name in the CMS printer name: field.
d. Select the List all action list item, and list the printer 
parameters.
e. Verify that the printer has been administered correctly.
f. Return to the
 CMS Main Menu by pressing the   SLK twice.
10. If the Graphics feature package has been enabled, test the Graphics 
subsystem by doing this from the CMS Main Menu:
a. Select the Graphics option.
b. Verify that a Real-time Graphics screen can be accessed.
c. Return to the CMS Main Menu by pressing the   SLK once.
11. At each CMS terminal, log in as cms and choose the correct terminal 
type to verify that the terminals are working properly. To log off, 
select the Logout option from the CMS Main Menu.
Exit
Exit
Exit
Exit 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Assigning Customer Passwords3-14
Assigning Customer Passwords3
Overview3This section describes how the customer needs to assign passwords to 
each of their logins on the CMS computer. Prior to testing the CMS 
software, the customer must assign passwords to each of the following 
logins:
lroot
lcms
lany other administration logins that have been added for a 
customer.
Have the customer record the passwords for each login on the 
provided “System Acceptance Worksheet” at the end of this 
chapter. The technician should NOT know these passwords.
Procedure31. Log in as root.
2. At the system prompt, have the customer enter the following:
passwd 

where  is root, cms, and so on. The system responds as 
follows:
3. Have the customer enter the new password. The system responds 
as follows:
4. Have the customer enter the password again.
5. Repeat this procedure for each customer login.
NOTE
New password:
Re-enter new password: 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Turning the System Over to the Customer3-15
Turning the System Over to the Customer3
Overview3This section contains the final check before turning the system over to 
the customer.
Procedure31. There are two sets of backup tapes delivered with a new system: the 
original set from the factory, and the set created after provisioning 
has been completed. Set these tapes to write-protect mode and 
store them in a safe place.
2. After the on-site installation is complete, back up the system by 
following the procedures outlined in “Performing a CMSADM 
Backup” on page 2-181”.
Use a new set of backup tapes for this CMSADM File System 
backup. Do NOT use the original set of factory backup tapes or 
provisioning backup tapes. Make sure that the customer has extra 
backup tapes for their CMS computer.
3. If you have not already done so, back up the customer’s historical 
data by doing a full maintenance backup from the Maintenance 
subsystem in CMS. See the “Backup Strategy” section of 
CentreVu® 
CMS R3V8 Administration
 (585-210-910).
4. Give the customer all of the CMS documentation, software CDs, and 
X.25 license information.
5. Copy and complete the Customer System Acceptance Worksheet 
from the following page, attach the indicated printouts and screen 
dumps, and give the resulting package to the customer’s CMS 
administrator. Have the customer enter their logins and passwords. 
The technician should NOT know the customer login passwords.
For system security, the CMS administrator should store written 
passwords, INFORMIX* serial numbers and key license 
information, and X.25 license information in a secure place.
*INFORMIX is a registered trademark of Informix Software, Inc.
!CAUTION:
!CAUTION: 
						

							  Turning the System Over to the Customer CentreVu®  CMS R3V8 Software Installation and Setup
Turning the System Over to the Customer3-16
 
Customer System Acceptance Worksheet
rPasswords for system login IDs: 
Login ID: 
rootPassword:_______________________________
Login ID: 
Password: _______________________________
Login ID: 
Password: _______________________________
Login ID: _______________ Password: _______________________________
rCMS administrator login IDs and passwords:
Login ID: 
cmsPassword:_______________________________
Login ID: _______________ Password: _______________________________
Login ID: _______________ Password: _______________________________
Login ID: _______________ Password: _______________________________
rdf -tresults (attach screen dump showing df -t command results, or record results here):
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
rX.25 Password:
Enter the X.25 password: _____________________________________________________
rPrinter administration:
Print out the CMS Maintenance - Printer Administration - List all window
rFree Space Allocation:
Print out the CMS System Setup - Free Space Allocation window
rData Storage Allocation parameters:
Print out the CMS System Setup - Data Storage Allocation window for each ACD
rStorage Intervals parameters:
Print out the CMS System Setup - Storage Intervals window for each ACD