Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-123
The minimum size configuration for CMS is 0-25; that is the 
reason groups 0-12 and 0-25 have the same provisioning. You 
should also note that the customer will be able to limit the split or 
skill random access memory (RAM) allocation to the size actually 
needed for the current configuration of agents and splits or skills. 
That is accomplished by the “Total split/skill members summed 
over all splits/skills” field, which is accessed through the setup 
option of the cmssvc command.
The program responds:
15. Enter the number of ACDs the customer purchased.
The prompt displays and all authorizations have been set.
16. Verify that authorizations were set by entering the following:
tail /cms/install/logdir/admin.log
The admin.log file contains information relating to CMS 
administration procedures. The file should display the following 
message:
You can also verify the authorizations by using the auth_display 
option of the cmssvc command. 
NOTE
Enter the maximum number of ACDs that can be installed (1-8): 
(default: 1)
Capabilities/capacities authorized  
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-124
Setting Up Data 
Storage 
Parameters
2
Overview2TSC personnel modify specific data storage parameters on the CMS 
computer so that the CMS application can operate properly. The 
storage.def file contains these data storage parameters, which are 
installed with a set of standard default values. 
Review the default data storage values for each authorized ACD. The 
default values are found on the line immediately below each storage 
parameter, and many of them can be can be edited to meet the needs of 
individual customers. Use the values determined by the Account 
Executive, System Consultant, and Design Center based on the 
customer configuration.
Procedure21. Change to the CMS installation directory by entering the following:
cd /cms/install/cms_install
2. Enter:
vi storage.def
If you delete or damage the storage.def file, you can find a 
copy of this file (storage.skl) in the same directory.
3. The defaults storage parameters are listed below in the order in 
which they appear in the storage.def file.  
l# Intrahour interval (15, 30, 60 minutes):
30
l# Week start day (Sunday, Monday, Tuesday, Wednesday, 
Thursday, Friday, Saturday):
Sunday
l# Week end day (Sunday, Monday, Tuesday, Wednesday, 
Thursday, Friday, Saturday):
Saturday
l# Daily start time (regular time):
12:00 AM
NOTE: 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-125
l# Daily stop time (data will be collected for seconds of last 
minute):
11:59 PM
l# Number of agent login/logout records (0-999999):
10000
l# Number of agent trace records:
10000
l# Number of call records (0-5000 internal or 0-99999 external):
 0
l# Number of exceptions records (1-2000):
250
l# Days of intrahour for splits (1-62):
31
l# Days of daily splits (1-1825):
387
l# Weeks of weekly splits (1-520):
0
l# Months of monthly splits (1-120):
0
l# Days of intrahour for agents (1-62):
31
l# Days of daily agents (1-1825):
387
l# Weeks of weekly agents (1-520):
0
l# Months of monthly agents (1-120):
0
l# Days of intrahour for trunk groups (1-62):
31
l# Days of daily trunk groups (1-1825):
387 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-126
l# Weeks of weekly trunk groups (1-520):
0
l# Months of monthly trunk groups (1-120):
0
l# Days of intrahour for trunks (1-62):
31
l# Days of daily trunks (1-1825):
387
l# Weeks of weekly trunks (1-520):
0
l# Months of monthly trunks (1-120):
0
l# Days of intrahour for call work codes (1-62):
0
l# Days of daily call work codes (1-1825):
0
l# Weeks of weekly call work codes (1-520):
0
l# Months of monthly call work codes (1-120):
0
l# Days of intrahour for vectors (1-62):
31
l# Days of daily vectors (1-1825):
387
l# Weeks of weekly vectors (1-520):
0
l# Months of monthly vectors (1-120):
0
l# Days of intrahour for VDNs (1-62):
31 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-127
l# Days of daily VDNs (1-1825):
387
l# Weeks of weekly VDNs (1-520):
0
l# Months of monthly VDNs (1-120):
0
4. After entering the appropriate values, enter:
 :wq
After the CMS application is running, the system administrator can 
change the data storage parameters using the Data Storage Allocation 
window and the Storage Intervals window in the CMS System Setup 
menu. For more information about changing ACD data storage 
parameters, see the CMS System Setup chapter in 
CentreVu® CMS 
R3V8 Administration
 (585-210-910).
Setting Up a LAN 
for Switch 
Connections
2
Overview2This section contains information about setting up a LAN connection 
between the CMS computer and a switch. This type of connection is used 
only with 
DEFINITY ECS Release 7 or later. To set up a LAN connection 
to the switch, you must coordinate the administration done on the CMS 
computer with the administration done on the switch and, if required, 
within the customer’s own data network. In this section, there are sample 
configurations of “closed” CMS-switch networks and “open” CMS-switch 
networks.
For more information about LAN configurations, see 
CentreVu CMS 
Switch Connections and Administration
 (585-215-876)
Prerequisites2lVerify that you are logged in as root.
lThe computer must be in run-level 3 (check this with the command 
who -r).
lCMS must be turned off.
lAll file systems must be mounted. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-128
Sample 
Configurations
2
The CMS computer can connect to a switch in a number of ways. This 
section shows some examples of how this can be done.
Private Network2In a private network, the CMS computer is directly connected to the 
switch, and neither is part of another network. The following figure shows 
the default IP addressing scheme that is recommended for use in a 
private network. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-129
Public Network2In a public network, the default IP addressing can still be used unless the 
customer wants to set up a different scheme. The following figure shows 
a typical public network. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-130
Remote Switch 
Network
2
Since one CMS computer may connect to several switches, you can 
connect to a remote switch using a LAN. The following figure shows two 
ways that a remote switch can connect to a CMS computer. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-131
High Availability 
Configuration
2
Procedures2To set up a network connection to a LAN-enabled switch and other CMS 
computer peripherals, you must do the following:
lEdit the /etc/hosts file.
lSet up a second network interface.
lEdit the /etc/defaultrouter file. 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-132
Editing the 
/etc/hosts File
2
1. Edit the /etc/hosts file by entering the following:
vi /etc/hosts
2. Add a new line in this file for each ACD/switch that will connect to 
this computer using TCP/IP. You must enter the IP address and the 
host name.
This example shows the recommended default IP addressing 
scheme for a closed network. There is one switch/ACD and two 
NTS units (cmsterm1 and cmsterm2).
3. Press the Esc key to leave the edit mode.
4. Enter :w! to overwrite the existing file.
5. Enter :q to quit editing the file.
Setting Up a Second 
Network Interface
2
If the CMS computer has two network interfaces (the native ethernet card 
and a 
SunSwift or FSBE network card), you must set up the second 
network interface. The primary network interface was set up during the 
Solaris installation.
1. Edit the /etc/hosts file by entering the following:
vi /etc/hosts
2. Add a new line in this file for each ACD/switch that will connect to 
this computer using TCP/IP. You must enter the IP address and the 
host name.
192.168.2.1 cms
192.168.2.2 switch
192.168.2.101 cmsterm1
192.168.2.102 cmsterm2
192.168.2.1 cms
192.168.2.2 switch1
x.x.x.x switch2
192.168.2.3 cms_1
192.168.2.101 cmsterm1
192.168.2.102 cmsterm2