Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-5
ExceptionA type of activity on the ACD which falls outside of the limits the customer 
has defined. An exceptional condition is defined in the CMS Exceptions 
subsystem, and usually indicates abnormal or unacceptable performance 
on the ACD (by agents, splits or skills, VDNs, vectors, trunks, or trunk 
groups).
Expert Agent 
Distribution (EAD)A call queued for a skill will go to the most idle agent (primary skill agent). 
Agents who are idle and have secondary agent skills will receive the call 
queued for a skill if there are no primary agents available.
Expert Agent Selection 
(EAS)An optional feature that bases call distribution on agent skill (such as 
language capability). EAS matches the skills required to handle a call to 
an agent who has at least one of the skills required.
Forecast ReportsThese reports display expected call traffic and agent or trunk group 
requirements for the customer’s call center for a particular day or period 
in the future.
Gigabyte (GB)One gigabyte equals 2
30 bytes (1073741824 bytes).
Hand-Shaking LogicA format used to initiate a data connection between two data module 
devices.
Hard DiskA device that stores operating systems, programs, and data files.
High Speed Serial 
Interface (HSI)The HSI controller card is a 4-port serial communications card. Each of 
the four ports is used for a single physical X.25 link. It is an add-on 
package that is needed by CMS for multiple ACDs.
Historical DatabaseContains intrahour records for up to 62 days in the past, daily records for 
up to 5 years in the past, and weekly or monthly records for up to 10 
years for each CMS-measured agent, split or skill, trunk, trunk group, 
vector, and VDN.
Historical ReportsReports that display past ACD data for various agent, split or skill, trunk, 
trunk group, vector, or VDN activities.
Host ComputerA computer that is attached to a network and provides services other 
than simply acting as a store-and-forward processor or communication 
switch. The 
Sun* SPARCserver† or Sun Enterprise‡ 3000 computer is 
your host computer and hosts the CMS application software.
*Sun is a registered trademark of Sun Microsystems, Inc.
†
SPARCserver is a trademark of SPARC International, Inc.
‡
Enterprise is a trademark of Sun Microsystems, Inc. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-6
Host NameA name that you (or your system administrator) assign to your system 
unit to uniquely identify it to the 
Solaris 7 operating system (and also to 
the network).
Hung SystemA system that does not respond to input from the keyboard or mouse.
ITUSee International Telecommunications Union (ITU)
INFORMIX
*A relational database management system used to organize CMS data. 
An add-on software package needed by CMS.
InstallThe procedures used to set up the hardware and software of a computer, 
terminal, printer, and modem so that they can be used. Installing often 
includes customizing the system for a particular situation or user.
InterfaceA common boundary between two systems or pieces of equipment.
International 
Telecommunica-tions 
Union (ITU)Formerly the Consultative Committee for International Telephony and 
Telegraphy (CCITT). An international organization that sets 
communications standards.
Internet Protocol (IP)An integral part of the internet communication protocol system (see 
Transmission Control Protocol/Internet Protocol [TCP/IP]). The IP 
provides the routing mechanism of the TCP/IP. See also Network 
Address.
LAPBSee Link Access Procedure Balanced (LAPB)
Link Access Procedure 
Balanced (LAPB)The ITU standard error correction protocol used on most current X.25 
packet switching networks.
LinkA transmitter-receiver channel or system that connects two locations.
Log InThe process of gaining access to a system by entering a user name and, 
optionally, a password.
Log OutThe process of exiting from a system.
Logical UnitThe term used to refer to a peripheral device such as a disk drive.
MeasuredA term that means an ACD element (agent, split or skill, trunk, trunk 
group, vector, VDN) has been identified to CMS for collection of data.
*INFORMIX is a registered trademark of Informix Software, Inc. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-7
Megabyte (MB)One megabyte equals 2
20 bytes (1048576 bytes).
MenuA list of items from which the user can select one. A menu cannot be 
moved or sized and does not count in the user window count.
Multi-user ModeA mode of CMS in which any administered CMS user can log into CMS. 
Data continues to be collected if data collection is “on.”
Network AddressA unique number assigned to each system on a network, consisting of 
the network number and the system number. Also known as Internet 
Address or Internet Protocol (IP) address.
Network HubHardware that connects a computer to a Network Terminal Server (NTS).
Network Terminal Server 
(NTS)A hardware terminal that connects to the Network Hub via cabling. The 
NTS provides 50-pin switch champ connectors used to attach 64 serial 
devices using the patch panel cables and patch panels.
Network Terminal Server 
Patch PanelHardware that has ports for connecting serial peripheral devices (for 
example, printers, terminals and modems). The NTS patch panel 
connects to the NTS via PBX-Champ cabling.
Non-Volatile Random 
Access Memory 
(NVRAM)A random access memory (RAM) system that holds its contents when 
external power is lost.
NTSSee Network Terminal Server (NTS)
NVRAMSee Non-Volatile Random Access Memory (NVRAM)
Open WindowA window that remains open because the user has not yet closed it with 
the “Exit” Screen Label Key (SLK). An open window becomes the current 
window when it initially appears on the screen or when the user makes it 
the current window using the “Current” SLK.
Operating System (OS)The software that controls and allocates the resources, such as memory, 
disk storage, and the screen display for the computer.
PartitionsSections of the hard disk that are used to store an operating system and 
data files or programs. By dividing the disk into partitions, you can use 
the space allocated in a more efficient and organized manner. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-8
PasswordA character string that is associated with a user name. Provides security 
for a user account. Desktop computers require you to type a password 
when you log into the system, so that no unauthorized person can use 
your system.
Port (I/O Port)A designation of the location of a circuit that provides an interface 
between the system and lines and/or trunks.
Primary SkillAn agent will handle calls to many skills before calls to secondary skills. 
See “Agent Skill” in this Glossary.
Primary WindowThe first window opened in response to a menu selection. A primary 
window may also generate another user window (secondary window). A 
primary window can be moved, sized, or scrolled, and counts in the 
window count.
PrinterA physical device that takes electronic signals, interprets them, and prints 
them on paper.
Processor Interface (PI)A hardware device on the Generic 3i switches that prepares and sends 
architecture messages to other switches or application adjuncts.
QICQuarter-Inch Cartridge
Recommended Standard 
(RS)Any one of several Electronic Industries Association (EIA) standards 
commonly used in U.S. electronic applications.
Refresh RateThe number of seconds CMS should wait for each update of the real-time 
report data. A user’s fastest allowable refresh rate is defined in the User 
Permissions — User Data window as a minimum refresh rate. The 
default refresh rate when a user brings up the report input window is the 
administered minimum refresh rate plus 15 seconds.
RISCReduced Instruction Set Computer. A computer architecture that reduces 
chip complexity by using a simpler instruction set. RISC keeps instruction 
size constant, bans the indirect addressing mode, and retains only those 
instructions that can be overlapped and made to execute in one machine 
cycle or less.
RSSee Recommended Standard (RS)
RS-422A balanced electrical interface (for example, RS-422 has a positive and a 
negative voltage). This interface is used by the HSI card. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-9
RS-449A 37-pin physical interface used by the HSI card.
SBusThe Input/Output bus for the 
Sun SPARCserver and Enterprise 
computers. Provides slots for additional cards (for example, HSI 
Controller Card).
SBus Expansion 
SubsystemA peripheral device attached to a computer system. The SBus expansion 
subsystem provides three additional SBus slots and space for two 
optional SCSI hard disk drives. The SBus expansion subsystem consists 
of the following: the SBus expansion chassis, the expansion adapter card 
(in the computer system), and the SBus expansion subsystem cable.
Screen Labeled Key 
(SLK)The first eight function keys at the top of the keyboard that correspond to 
the screen labels at the bottom of the terminal screen. The screen labels 
indicate the function each key performs.
SCSISee Small Computer System Interface
SCSI BusAn industry standard peripheral bus that is used to connect intelligent 
peripherals to a computer. It uses a daisy-chained cabling arrangement 
that originates at the Host Adapter to interconnect up to seven intelligent 
peripheral controllers on the bus. The 
Sun SPARCserver computer uses 
a fast SCSI-2 implementation.
SCSI IDEach tap on the SCSI bus is required to have a unique identification or 
address, which is the SCSI ID. The ID is set by a switch located on each 
controller. In a Lucent Technologies’ implementation, the Host Adapter 
card (with a SCSI ID of 7) is preset. The remainder can be set with 
external devices “push buttons.” Users never have to open a chassis or 
touch a circuit-board switch.
SCSI Single-Ended BusA version of the SCSI bus designed to minimize cost and space. Cable 
lengths up to 6 meters are supported. It is not compatible with the 
differential version of the SCSI bus.
Secondary SkillAn agent will handle secondary skill calls after primary skill calls. See 
“Agent Skill” in this Glossary.
Secondary WindowA user window that is generated from a primary window. Secondary 
windows can be moved, sized, or scrolled and do not count in the user 
window count.
Serial Asynchronous 
Interface/PCIA card that provides access to eight serial ports by connecting to an 
eight-port patch panel. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-10
Single-User ModeA CMS mode in which only one person can log into CMS. Data collection 
continues if data collection is “on.” This mode is required to change some 
CMS administration.
SkillIn relationship to the call center, think of skill as a specific customer need 
or requirement, or perhaps a business need of the call center.
SQLSee Structured Query Language (SQL)
SlotAn electronic connection designed to receive a module or a printed circuit 
board (such as a Single In-line Memory Module [SIMM] or a frame buffer 
board).
Small Computer System 
Interface (SCSI)A hardware interface that allows the connection of peripheral devices 
(such as hard disks, tape drives and CD-ROM drives) to a computer 
system.
SplitA group of extensions that receive special-purpose calls in an efficient, 
cost-effective manner. Normally, calls to a split arrive over one or a few 
trunk groups.
Storage DeviceA hardware device that can receive data and retain it for subsequent 
retrieval. Such devices cover a wide range of capacities and speeds of 
access. 
Structured Query 
Language (SQL)A language used to interrogate and process data in a relational database. 
SQL commands can be used to interactively work with a database or can 
be embedded within a programming language to interface to a database.
SubmenuA menu that appears as a result of a menu selection. All menu selections 
followed by a “>” have submenus.
SubsystemEach CMS main menu selection (for example, Reports, Dictionary, 
System Setup, Exceptions, and so on), along with Timetable and 
Shortcut, is referred to as a subsystem of the Call Management System 
throughout this document.
Sun Enterprise SystemA series of host computer systems manufactured by Sun Microsystems 
Inc. The 
Sun Enterprise 3000 or 3500 computer is a platform used to 
support 
CentreVu® CMS R3V6 and later versions as a replacement for 
the discontinued 
Sun SPARCserver 10/20 platforms. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-11
Sun SPARCserver 
ComputerA host computer that is attached to a network and provides services 
other than simply acting as a store-and-forward processor or 
communication switch. For CMS R3V6, the 
Sun SPARCserver 5 is 
available for new installations. See 
Sun Enterprise systems above for 
replacement information.
Super-userA user with full access privileges on a system, unlike a regular user 
whose access to files and accounts is limited.
SwitchA private switch system providing voice-only or voice and data 
communications services (including access to public and private 
networks) for a group of terminals within a customer’s premises. 
SyntaxThe format of a command line.
SystemA general term for a computer and its software and data.
Ta pA tap is any intelligent (microprocessor-based) controller connected to 
the SCSI bus.
Tape CartridgeA magnetic piece of hardware that is used as a storage unit for data. The 
SCSI QIC-150, SCSI QIC 2.5-GB, SCSI 4-8 SLR, 8mm 5-GB, 
8mm 14-GB, and 8mm 20/40-GB tape cartridges are used to back up 
and copy data for the platform.
TCP/IPSee Transmission Control Protocol/Internet Protocol (TCP/IP)
TSCTechnical Service Center. The Lucent organization that provides 
technical support for Lucent products.
Transmission Control 
Protocol/Internet 
Protocol (TCP/IP)A communications protocol that provides interworking between dissimilar 
systems. It is the de facto standard for 
UNIX systems.
TrunkA telephone line that carries calls between two switches, between a 
Central Office (CO) and a switch, or between a CO and a phone.
Trunk GroupA group of trunks that are assigned the same dialing digits — either a 
phone number or a Direct Inward Dialing (DID) prefix.
UNIX SystemThe operating system on the computer on which CMS runs. A user can 
access the 
UNIX system from the “Commands” SLK. SUN uses Solaris 
as its 
UNIX operating system. 
						

							  Glossary CentreVu®  CMS R3V8 Software Installation and Setup
GL-12
User IDThe login ID for a CMS user.
User NameA combination of letters, and possibly numbers, that identifies a user to 
the system.
User WindowA window the user can move, size, or scroll. It may contain input fields, 
reports, or help information.
VDNSee Vector Directory Number (VDN)
VectorA list of steps that process calls in a user-defined manner. The steps in a 
vector can send calls to splits, play announcements and/or music, 
disconnect calls, give calls a busy signal, or route calls to other 
destinations. Calls enter vector processing by way of VDNs, which may 
have received calls from assigned trunk groups, from other vectors, or 
from extensions connected to the switch.
Vector Directory Number 
(VDN)An extension number that is used in ACD software to permit calls to 
connect to a vector for processing. A VDN is not assigned an equipment 
location; it is assigned to a vector. A VDN can connect calls to a vector 
when the calls arrive over an assigned automatic-in trunk group or when 
calls arrive over a dial-repeating (DID) trunk group, and the final digits 
match the VDN. The VDN by itself may be dialed to access the vector 
from any extension connected to the switch.
Write PermissionA mode of CMS that allows the CMS user to add, modify, or delete data 
and execute processes. Write permission is granted from the User 
Permissions subsystem.
X.25An ITU communications protocol standard for packet switching networks 
that typically operates at 56 Kbps or less. An add-on software package 
that allows CMS to communicate with the switch using X.25 protocol.  
						

							  Index CentreVu®  CMS R3V8 Software Installation and Setup
IN-1
Index
A
Acceptance
Procedures.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-15
Worksheet .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-16
ACD Link  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   3-9
Administer
NTS  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-171
Remote Console Port  .  .  .  .  .  .  .  .  .  .  .  .  2-167
Switch LAN.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-127
TCP/IP .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-127
Administration Log  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-123
Assigning Customer Passwords  .  .  .  .  .  .  .  .  . 3-14
Audience  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  P-1, 1-3
Aurora Ports Card Drivers  .  .  .  .  .  .  .  .  .  .  .  . 2-47
Authorizations
EAS  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-118
External Call History .  .  .  .  .  .  .  .  .  .  .  .  .  2-118
Feature Packages .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-118
Forecasting.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-118
Graphics .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-118
Set .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-118
B
Backup
CMS Maintenance Backup.  .  .  .  .  .  .  .  .  .  . 4-10
CMSADM File System Backup.  .  .  .  .  . 2-181, 4-3
Bay Networks Annex NTS Drivers  .  .  .  .  .  .  .  . 2-51
C
Checking Installed Solaris Patches.  .  .  .  .  .  .  . 5-12
CMS
Checking Installed 
Solaris Patches  .  .  .  .  .  . 5-12
Install Software.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-105
Maintenance Backup.  .  .  .  .  .  .  .  .  .  .  .  .  . 4-10
Patches  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-108
Setup.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-134
Interactively from a Terminal  .  .  .  .  .  .  .  2-135
Using 
UNIX System Flat File  .  .  .  .  .  .  .  2-148
Software Installation .  .  .  .  .  .  .  .  .  .  .  .  .  2-105
Software Testing.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-10
Supplemental Services.  .  .  .  .  .  .  .  .  .  .  .  2-103
Test Procedures .  .  .  .  .  .  .  .  .  .  .  .  .   3-9, 3-10
Testing .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-10
Conventions.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   P-2
Customer Support.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-5
Customer Turnover .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   3-1
Acceptance Procedures .  .  .  .  .  .  .  .  .  .  .  . 3-15
Acceptance Worksheet  .  .  .  .  .  .  .  .  .  .  .  . 3-16
Assigning Customer Passwords .  .  .  .  .  .  .  . 3-14
System Country and Time Zones  .  .  .  .  .  .  .   3-4
Testing ACD Link  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   3-9
Testing CMS Software.  .  .  .  .  .  .  .  .  .  .  .  . 3-10Customer Turnover, (continued)
Testing Connection to TSC.  .  .  .  .  .  .  .  .  .  .  3-5
Verifying System Date and Time .  .  .  .  .  .  .  .  3-2
D
Data Storage Parameters .  .  .  .  .  .  .  .  .  .  .  . 2-124
Date and Time
Change .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-12
Check.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3-2
Default Router .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-134
Devices not Recognized.  .  .  .  .  .  .  .  .  .  .  .  .   5-13
Disk
I/O Problems .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5-3
Partitioning .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-18
Recognition Errors  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-95
Documents.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  P-2
E
EAS  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-118
Editing /etc/defaultrouter File  .  .  .  .  .  .  .  .  .  . 2-134
Editing /etc/hosts File  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-132
EEPROM Parameters .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-33
Error Messages .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5-7
External Call History
Authorize .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-118
Install .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-161
F
Feature Authorizations.  .  .  .  .  .  .  .  .  .  .  .  .  . 2-118
Feature Packages .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-161
External Call History  .  .  .  .  .  .  .  .  .  .  .  .  . 2-161
Forecasting .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-157
Graphics  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-118
Set Authorizations  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-118
Finding Misplaced X.25 Password.  .  .  .  .  .  .  .   5-12
Flat File
CMS Setup .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-148
Example of .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-150, 2-151
Forecasting
Authorize .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-118
Install .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-157
G
Glossary .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  GL-1
Graphics.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-118
H
Helplines.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  1-5
Hosts File  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-132
HSI/P  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-42
HSI/S  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-40 
						

							  Index CentreVu®  CMS R3V8 Software Installation and Setup
IN-2
I
INFORMIX
ILS 2.11  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-76
Install.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-67
Install ILS 2.11.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-76
Install Runtime ESQL 9.14.  .  .  .  .  .  .  .  .  .  .  2-73
Install SE 7.22 .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-71
Install SQL 7.20 .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-68
Runtime ESQL 9.14 .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-73
SE 7.22  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-71
Setting Up the Environment .  .  .  .  .  .  .  .  .  .  2-68
SQL 7.20.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-68
Install
External Call History.  .  .  .  .  .  .  .  .  .  .  .  .   2-161
Feature Packages .  .  .  .  .  .  .  .  .  .  .2-157, 2-161
Forecasting  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-157
HSI/P Software  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-42
HSI/S Software  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-40
INFORMIX ILS 2.11 .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-76
INFORMIX Runtime ESQL 9.14.  .  .  .  .  .  .  .  2-73
INFORMIX SE 7.22  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-71
INFORMIX SQL 7.20  .  .  .  .  .  .  .  .  .  .  .  .  .  2-68
NTS Drivers .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-51
ODBC  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-111
SAI/P Software.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-45
Installation-Related Problems  .  .  .  .  .  .  .  .  .  .  . 5-1
Checking Installed 
Solaris Patches  .  .  .  .  .  .  5-12
Solve X.25 License Install Problems.  .  .  .  .  .  5-11
Using Pkgchk Command  .  .  .  .  .  .  .  .  .  .  .  5-10
International Support .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 1-5
IP Addresses for NTS.  .  .  .  .  .  .  .  .  .  .  .  .  .   2-172
L
LAN
Overview.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-127
Private Network  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-128
Public Network.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-129
Remote Switch Network .  .  .  .  .  .  .  .  .  .  .   2-130
Link .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-9
Local Console.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3-8
M
Maintenance  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4-1
CMS Maintenance Backup  .  .  .  .  .  .  .  .  .  .  4-10
Metadevice Problems.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5-4
Missing Devices  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  5-13
N
Network Interface.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-132
NTS
Administer .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   2-171
Install Drivers  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-51
P
Partitioning
Hard Disks .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-18
Values  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-22
Passwords.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .2-31, 3-14
Patches
CMS  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-108
Solaris  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-86
Pkgchk
Command  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5-10
Errors.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5-10
Publications Center .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  P-2
R
Reasons for Reissue  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  P-1
Recognition Errors on Disk  .  .  .  .  .  .  .  .  .  .  .  . 2-95
Redirect Remote Console Port  .  .  .  .  .  .  .2-167, 3-5
Related Documents .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  P-2
Remote Access Port
Redirecting To Local .  .  .  .  .  .  .  .  .  .  .  .  .  .   3-8
Remote Console
Administer the Port.  .  .  .  .  .  .  .  .  .  .  .  .  .  2-167
Redirecting the Port  .  .  .  .  .  .  .  .  .  .  .2-167, 3-5
Setting Up the Software  .  .  .  .  .  .  .  .  .  .  .  2-167
Test.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-168
Responsibilities .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-3
Roles  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-3
Root Password  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-31
S
SAI/P  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-45
Set
Authorizations  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-118
Date and Time .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-12
Set Up
CMS  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-134
Interactively from a Terminal  .  .  .  .  .  .  .  2-135
Using a 
UNIX System Flat File  .  .  .  .  .  .  2-148
Data Storage Parameters  .  .  .  .  .  .  .  .  .  .  2-124
NTS.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-171
Remote Console .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-167
Switch LAN.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-127
TCP/IP .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2-127
Setting Up Network Interface .  .  .  .  .  .  .  .  .  .  2-132
Setup Methods
Interactively from a Terminal .  .  .  .  .  .  .  .  .  2-135
Using a 
UNIX System Flat File.  .  .  .  .  .  .  .  2-148
Setup Scripts
Solstice DiskSuite  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2-88
Software
Required .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   1-1
Software Installation
Aurora Ports Card Drivers  .  .  .  .  .  .  .  .  .  .  . 2-47
Bay Networks Annex NTS Drivers .  .  .  .  .  .  . 2-51