Lucent Technologies CentreVu Call Management System Release 3 Version 8 Software Installation And Setup Manual

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-133
This example shows the recommended default IP addressing 
scheme for a second network interface. The host name for the 
second network interface is the CMS computer hostname with “_1” 
as a suffix.
3. Press the Esc key to leave the edit mode.
4. Enter :w! to overwrite the existing file.
5. Enter :q to quit editing the file.
6. Create a new host name file for the second network interface by 
entering one of the following:
lOn an Enterprise 3000 or Enterprise 3500 with a second FSBE 
card, enter the following:
vi /etc/hostname.le0
lOn a SPARCserver with a second FSBE card, enter the 
following:
vi /etc/hostname.le1
lOn an Enterprise 3000, Enterprise 3500, or Ultra 5 with a 
second 
SunSwift card, enter the following:
vi /etc/hostname.hme1
lOn a SPARCserver with a second SunSwift card, enter the 
following:
vi /etc/hostname.hme0
7. Add a line to this new file with the host name you added to the 
/etc/hosts file. For example:
cms_1 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-134
8. Press the Esc key to leave the edit mode.
9. Enter :wq to write and quit editing the file.
Editing the 
/etc/defaultrouter 
File
2
If the connection between the CMS computer and the switch is going 
through a customer’s network, you will have to set up a default network 
router.
1. Create a default router file by entering the following:
vi /etc/defaultrouter
2. Add a line to this new file with the IP address for the default system 
router on the customer’s network. This address must be obtained 
from the customer. For example:
3. Press the Esc key to leave the edit mode.
4. Enter :wq to write and quit editing the file.
Setting Up the 
CMS Application
2
Overview2Use the procedures in this section to set up the CMS application.
Prerequisites2lVerify that you are logged in as root.
lThe computer must be in run-level 3 (check this with the command 
who -r).
lCMS must be turned off.
lIf using TCP/IP to connect to an ACD, the switch LAN setup must be 
done as described on Page 2-127
.
lAll file systems must be mounted.
192.168.2.254 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-135
Setup Methods2You can set up the CMS feature package using one of two methods:
a.Interactively from a terminal — Using the interactive option, the 
program prompts you for the necessary information to set up the 
CMS application (for example, system type, number of agents, 
trunks, vectors, VDNs, and so on).
To set up the CMS application using this option, see “Setting Up 
CMS Interactively from a Terminal” in this chapter.
b.
UNIX* System flat file — Using the flat file option, you edit a UNIX 
System flat file containing the necessary information (for example, 
system type, number of agents, trunks, vectors, VDNs, and so on) to 
set up the CMS application. When you execute the program, it runs 
in the background and uses the 
UNIX System flat file data to set up 
the
 CMS application. To set up the CMS application using this 
option, see “Setting Up CMS Using a UNIX Flat File
” in this chapter.
Setting Up CMS 
Interactively from a 
Terminal
2
Overview: 
Using the interactive option, the program prompts you for the necessary 
information.
Procedure: 
1.  If you are not sure of the device path, do the following:
a. Insert a tape into the tape drive.
b. In another xterm window, enter the following commands:
lmt -f /dev/rmt/1c status
lmt -f /dev/rmt/0c status
The correct device path will show information similar to the 
following:
*UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open 
Company Limited.
Tandberg 2.5 Gig QIC tape drive:
   sense key(0x0)= No Additional Sense   residual= 0   
   retries= 0     file no= 0   block no= 0 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-136
2. Access the CMS Services menu by entering the following:
cmssvc
The program responds:
3. Enter 4 to select the setup option.
If system setup has already been done, the program responds:
Lucent Technologies CentreVu(R) Call Management System Services Menu
Select a command from the list below.
1) auth_display Display feature authorizations
2) auth_set Authorize capabilities/capacities
3) run_cms Turn CentreVu CMS on or off
4) setup Set up the initial configuration
5) swinfo Display switch information
6) swsetup Change switch information
7) patch_inst Install a single CMS patch from CD
8) patch_rmv Backout an installed CMS patch
9) load_all Install all CMS patches found on CD
10) back_all Backout all installed CMS patches from machine
Enter choice (1-10) or q to quit:
NOTE
Warning!!! Setup has already been performed.
Running this command will remove all CMS data in the database.
Do you wish to proceed and re-configure CMS? (y/n): (default: n) 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-137
4. Enter y to continue with the setup, or enter n to exit setup. If you 
enter y, the program responds:
5. Enter the number for the language used on this system. If setup has 
been done previously, the customer CMS data is now initialized, 
which can take up to 30 minutes. When finished, the program 
responds:
Select the language for this server:
All languages are ISO Latin except Japanese. Selection of the
server language assumes that existing customer data is 
compatible. (Upgrade from any ISO Latin language to any ISO 
Latin language or from Japanese to Japanese is supported).
1) English
2) Dutch
3) French
4) German
5) Italian
6) Portuguese
7) Spanish
8) Japanese
Enter choice (1-8): (default: 1)
Enter a name for this UNIX system (up to 256 characters): 
(default: 
XXXXXX)  
						

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Setting Up CMS2-138
6. Enter the host name of the computer. This name was assigned 
during the factory installation procedures and is used by the TSC to 
maintain and identify this specific system. The program responds:
7. Enter the number to specify the type of cartridge tape you are using 
as the backup device. The program responds:
Enter the default backup device path.
The correct device path will show information similar to the 
following:
8. After you enter the correct device path, the program responds:
Select the type of backup device you are using
   1) SCSI QIC-150 cartridge tape - 150MB tape
2) 40.0 Gbyte 8mm tape                     
3) 14.0 Gbyte 8mm tape                     
4) 5.0 Gbyte 8mm tape                      
5) SCSI QIC-2.5 cartridge tape - 2.5GB tape
6) SCSI 4-8 SLR cartridge tape - 4GB tape (8GB compressed)
Enter choice (1-6):
Enter the default backup device path:
(default: /dev/rmt/0c)
Tandberg 2.5 Gig QIC tape drive:
   sense key(0x0)= No Additional Sense   residual= 0   retries
   file no= 0   block no= 0
Enter number of ACDs being administered (1-8): 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-139
9. Enter the number of ACDs to be administered. This number may be 
less than the number of ACDs authorized. The program responds:
10. Enter the name for the switch associated with ACD 1. The program 
responds:
11. Enter the number that represents the switch model associated with 
this ACD. Use the following table to determine the correct switch 
model. See 
CentreVu® CMS Switch Connections and 
Administration
 (585-215-876) for additional information.
Information for ACD 1
Enter switch name (up to 20 characters):
Select the model of switch for this ACD 
1) Definity-G3V2 
2) Definity-G3V3 
3) Definity-G3V4
4) Definity-G3V5
5) Definity-R6/R7
6) Definity-R8
Enter choice (1-6): 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-140
If the switch supports vectoring and vectoring is authorized, the 
following message appears; otherwise, go to Step14
:
12. Enter y if vectoring is enabled on this switch; otherwise, enter n. 
The following message appears if vectoring is enabled, the switch 
supports EAS, and EAS is authorized. If the message does not 
appear, go to Step14
.
13. Enter y if EAS is enabled on this switch; otherwise, enter n. The 
program responds:If the switch release is......then enter this 
switch model choice
G3V2 Definity-G3V2
G3V3 Definity-G3V3
G3V4 Definity-G3V4
ECS Release 5
ECS Release 6.1
ECS Release 6.2
ECS Release 6.3 as bugfix load
*
*Does not include CentreVu Advocate or CentreVu Virtual Routing.
Definity-G3V5
ECS Release 6.3 with R3V6 features
†
ECS Release 7
†Includes CentreVu Advocate and CentreVu Virtual Routing.
Definity ECS R6/R7
ECS Release 8 Definity-R8
Is Vectoring enabled on the switch? (y/n):
Is Expert Agent Selection enabled on the switch? (y/n):
Does the Central Office have disconnect supervision? 
(y/n): (default: y) 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-141
14. Enter y if the CMS is located in the U.S., then go to Step16
. If you 
answer n, the program responds:
15. Enter the Phantom Abandon Call Timer value.
The Phantom Abandon Call Timer value can be changed through 
the cmssvc menu using the swsetup option.
The program responds:
The local and remote port assignments must be symmetrical 
between the switch and the CMS. For example, if the CMS local 
port is 1 and the remote port is 10, the switch local port must 
be 10 and the remote port must be 1.
16. Enter the local port or channel number on the switch. The program 
responds:
ACD calls shorter than the Phantom Abandon Call Timer value 
will be counted as abandoned.
Enter the Phantom Abandon Call Timer value in seconds
(1-10): (default:10)
NOTE
Enter the local port assigned to switch. (1-64):
NOTE
Enter the remote port assigned to switch (1-64): 
						

							  Installing Software and Setting Up CMS CentreVu®  CMS R3V8 Software Installation and Setup
Setting Up CMS2-142
17. Enter the remote port or channel number on the switch.
You must now select how the CMS platform is connected to the 
DEFINITY switch for message transport. The program responds:
18. If you enter 1 to select X.25, the program continues with Step22
. 
If you enter 2 to select TCP/IP, which is available with 
DEFINITY 
ECS Release 7 or later, the program continues with Step19
.
19. The program responds:
20. Enter the host name or IP address of the 
DEFINITY ECS that is 
connected to this ACD. If you enter a host name that has not been 
added to the computer’s /etc/hosts file, the program responds:
See the switch LAN setup on Page 2-127
 for more information about 
setting up the hosts file. The program continues:
Select the transport to the switch
   1) X.25
   2) TCP/IP
Enter choice (1-2):
Enter DEFINITY ECS host name or IP Address:
Switch_name has not been administered in a DNS or
/etc/hosts file. The DNS or /etc/hosts file must be
corrected or the link to the switch will not work.
Enter DEFINITY ECS TCP port number (5001-5999):
(default: 5001)