Lexmark W820n User Manual
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59 Pages are not stapled.You are trying to staple too many sheets.Reduce the number of pages in the staple job. The finisher can staple up to 50 sheets of 20 lb paper. If you attempt to staple a larger stack of paper, the finisher ejects the stack without stapling it. The staple cartridge holder is not installed or is not installed correctly.Reinstall the stapler cartridge holder into the stapler. SeeReplacing a staple cartridgefor instructions. The staple cartridge is empty. Install a new staple cartridge. SeeReplacing a staple cartridgefor instructions. The stapler is jammed. Check the stapler for a staple jam. SeeClearing staple jams. Staples are not properly positioned in the stapler.Prime the stapler. SeePriming the stapler. Staple priming fails. ThePriming Failed, Retry message displays. See Priming Failed, Retryfor more information.The staple cartridge is empty. Insert a new staple cartridge. SeeReplacing a staple cartridgefor instructions. Thestapleprimingsource tray is empty.Load paper in the staple priming source tray specified in the Finishing Menu. SeeStaple Prime Srcfor more information. Bin 2 is full. Remove the stack of paper from bin 2. The staple cartridge holder is not installed or is not installed correctly.Reinstall the staple cartridge holder. SeeReplacing a staple cartridgefor instructions. The stapler is jammed. Clear the staple jam. SeeClearing staple jamsfor instructions. The staple is in the wrong corner of the stack.The correct staple position was not selected in the Staple Jobmenu item in the Finishing Menu.Select a different staple position. The Auto menu item staples the stack based on the feed method of the paper in relation to the leading edge of the paper. For more information on positions, seeStaple Joband Staple positions. If necessary, reformat your print job from the software application or rotate your print job using the printer driver to avoid stapled sets that are difficult to read. SymptomCauseSolution Portrait Landscape Portrait Landscape A4, A5, JIS B5, Executive, and Letter ABC ABC ABC ABC A3, JIS B4, and 11x17Legal ABC Downloaded From ManualsPrinter.com Manuals
60 A printer message indicates that all linked bins are full, butsomebinsare empty.There is no bin available to perform the finishing functions requested by the print job because the bin is full.To clear the message, remove the stack of paper from the bin. The287 Paper Jam Open Deflector G message displays after you install the finisher.The divertor cover is installed incorrectly.Remove and realign the divertor cover. Refer to the Setup Guidefor instructions. Feed direction streaks are on stacks of paper exiting to the bins.The wiper blade is dirty or installed incorrectly.Remove, clean, and reinstall the wiper blade. See Cleaning the wiper bladeor refer to the instruction sheet in the maintenance kit box. SymptomCauseSolution Downloaded From ManualsPrinter.com Manuals
61 22 Solving other option problems Use the following table to find solutions to problems with other options. SymptomCauseSolution An option does not operate correctly after it is installed, or it stops working.The option is not installed correctly. Remove the option and reinstall it. The cables connecting the option to the printer are not attached correctly.Check the cable connections. Refer to the Setup Guidefor instructions. The printer driver does not recognize that the option is installed.Your printer driver may not automatically recognize that an option is attached to your printer. Open the driver and verify that all the printer configuration settings are correct. You cannot print using the infrared port on the optional Tr i - Po r t A d a p t e r.The infrared port is not configured properly.Make sure neitherInfrared Port norInfrared Bufferis set to Disabled in theInfrared Menu. Also make sure the Window Size and Transmit Delay settings are correct. You cannot print using the infrared port on the optional Tr i - Po r t A d a p t e r (continued).The connection between the two infrared devices cannot be made.Make sure the distance between the two infrared ports is 3 m (10 ft) or less. If necessary, move the ports closer together. Make sure no objects are between the two ports. Make sure the computer is set on a level surface. If necessary, turn off the lights in the room or close window shades or blinds. Bright light, such as direct sunshine or nearby artificial lights, may interfere with communication. You cannot print using the LocalTalk port.The LocalTalk port is not set up correctly. Make sure neitherLocalTalk Por tnorLocalTalk Bufferis set to Disabled in theLocalTalk Menu. For Macintosh users, verify that the printer is set up correctly in the Macintosh Chooser. If you have two Tri-Port Adapters installed, only one LocalTalk and one infrared port works. The Tri-Port Adapter installed in connector slot 1 is active. Downloaded From ManualsPrinter.com Manuals
62 23 Calling for service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. You’ll also need to know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information. The serial number is also listed on the menu settings page you can print from the Utilities Menu. SeePrinting a menu settings pagefor more information. For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries, refer to the numbers listed on the drivers CD. Downloaded From ManualsPrinter.com Manuals
63 24 Clearing print media jams For tips on avoiding jams, seeAvoiding jams. If you do experience a jam, see the following instructions in this topic to clear the jam and continue printing. Understanding jam messages Locating jams with messages Clearing jams from the printer Clearing jams from the optional duplex unit Clearing jams from the optional envelope feeder Clearing jams from the optional mailbox Clearing jams from the optional finisher Understanding jam messages When a jam occurs, the printer displays a two-line2xx Paper Jammessage and stops operating. Although the location of the jam appears on the second line of the display, you must clear all paper from the entire paper path .PressGoto clear the message and continue printing. SeePaper pathfor an explanation about areas where you can access jams. Immediately following Paper pathsee the illustrations of areas where you can access jams. Note:If you have an optional finisher attached to your printer, the secondary message Leave Staple Job in Finisher or Clear Staple Job from Finisher alternates with the 2xx Paper Jam message. Paper path The paper path is the route paper travels as it makes its way from the selected paper source through the printer and into the selected output bin. To clear the paper in the path, start at the paper source the printer is using for the current job. Open all doors and covers between the source and the selected output bin. If you are not sure which source the printer is using, start with tray 5, if installed; otherwise, start with tray 2. See the following illustrations for a better understanding of the path the paper travels through the printer and its options. The jam numbers are listed based on location within the paper path. The doors and covers that give you access to paper in the path when a jam occurs are labeled on the Message maps. Downloaded From ManualsPrinter.com Manuals
64 Paper path of standard trays and optional trays, optional duplex unit, and multipurpose feeder 254 258 247 257 252 260 251 259 248 249 261273256250, 253, 255 232, 233, 234 244 245 242 243 241 200 246 201, 202 204 208, 231209, 210, 211 Downloaded From ManualsPrinter.com Manuals
65 Paper path of optional envelope feeder in relation to trays, optional duplex unit, and path to the optional mailbox 271, 272 Downloaded From ManualsPrinter.com Manuals
66 Paper path of optional mailbox in relation to printer and optional duplex unit 280 282 281 281 284 For each bin, the curved portion of the path leading into the bin and thepathtothebinis284 For each bin, this area is 285 Downloaded From ManualsPrinter.com Manuals
67 Paper path of transport unit and optional finisher in relation to printer and optional duplex unit Message maps You can use themessage mapon the front of the printer (or on the transport unit if the finisher is installed) to locate the doors, covers, and options you must open or remove to clear the paper path. 285 284 283 282 281 287 280294 290 291288, 293 289 286 292 295 Downloaded From ManualsPrinter.com Manuals
68 Locating jams with messages MessageArea where jam occursSee: 200 Paper Jam Open Door A 201 Paper Jam Open Door A 202 Paper Jam Open Door ARollers under the print cartridgeTray 1 and the print cartridge area 204 Paper Jam Open Door AFuser areaFuser area 208 Paper Jam Open Door A 209 Paper Jam Open Door ADuplex unit area or the fuser areastep 5 on page 72 210 Paper Jam Open Door EFuser area 211 Paper Jam Open Door AFuser area 231 Paper Jam Open Door E 232 Paper Jam Open Door E 233 Paper Jam Open Door E 234 Paper Jam Open Door EDuplex unitClearing jams from the optional duplex unit 241 Paper Jam Open Door AAround tray 1Tray 1 and the print cartridge area 241 Paper Jam Open Tray 1In or behind tray 1Behind trays 1, 2, and 3 242 Paper Jam Open Door BAround tray 2Tr a y 2 242 Paper Jam Open Tray 2In or behind tray 2Behind trays 1, 2, and 3 243 Paper Jam Open Door AAround tray 1Tray 1 and the print cartridge area 244 Paper Jam Open Door BAround tray 2Tr a y 2 244 Paper Jam Open Tray 3In or behind tray 3Behind trays 1, 2, and 3 245 Paper Jam Open Doors A, BAround trays 1 and 2Tray 1 and the print cartridge area Tr a y 2 246 Paper Jam Open Door BAround tray 2Tr a y 2 247 Paper Jam Open Door CAround trays 3, 4, and 5Tr a y 3 Tr a y 4 Tr a y 5 247 Paper Jam Open Tray 4In or behind tray 4Tr a y 4 248 Paper Jam Open Doors B, CAround trays 2, 3, 4, and 5Tr a y 2 Tr a y 3 Tr a y 4 Tr a y 5 249 Paper Jam Open Door CAround trays 3, 4, and 5Tr a y 3 Tr a y 4 Tr a y 5 250 Paper Jam Open Door BAround tray 2Tr a y 2 251 Paper Jam Open Door CAround trays 3, 4, and 5Tr a y 3 Tr a y 4 Tr a y 5 251 Paper Jam Open Tray 5In tray 5Tr a y 5 Downloaded From ManualsPrinter.com Manuals