Lexmark W820n User Manual

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Streaked vertical linesToner is smeared before
fusing to the paper.If print media is stiff, try feeding from
another tray.
SymptomCauseSolution
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Toner specksThe print cartridge is
defective.Replace the print cartridge.
SeeReplacing the print cartridge.
Thetransferrolleriswornor
defective.Replace the transfer roller.
SeeReplacing the items in the
maintenance kit.
The fuser is worn or defective. Replace the fuser.
SeeReplacing the items in the
maintenance kit.
The paper pick rollers are
dirty.Replace the pick rollers.
SeeReplacing the items in the
maintenance kit.
Toner is in the paper path. Call for service.
The two removable screws on
the fuser were not removed.Remove the screws.
SeeReplacing the fuser.
Toner rubs off the print
media easily when you
handle the sheets.Thetexturesettingiswrong
for the type of print media you
are using.ChangePaper Texturefrom Normal to
Smooth or Rough.
Skewed printThe guides in the selected tray
are not in the correct position
for the print media size loaded
in the tray.Move the guides in the tray to the proper
positions for the size loaded.
SeeLoading the traysfor detailed
instructions on adjusting the guides in each
tray.
The paper pick rollers are dirty
or worn.Replace the pick rollers.
SeeReplacing the items in the
maintenance kit.
Incorrect marginsThe guides in the selected tray
are set for a different size print
media than what is loaded in
the tray.Move the guides in the tray to the proper
positions for the size loaded.
SeeLoading the traysfor detailed
instructions on adjusting the guides in each
tray.
Auto size sensing is set off,
but you loaded a different size
print media in a tray. For
example, you inserted A4 size
paper into the selected tray
butdidnotsetthePaperSize
to A4.Set the Paper Size to A4.
SymptomCauseSolution
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Incorrect margins
(continued)The paper pick rollers are
worn.Replace the pick rollers.
SeeReplacing the items in the
maintenance kit.
Clipped imagesThe guides in the selected tray
are set for a different size print
media than what is loaded in
the tray.Move the guides in the tray to the proper
positions for the size loaded.
SeeLoading the traysfor detailed
instructions on adjusting the guides in each
tray.
Ghost imagesLow toner level in the print
cartridge.Make sure the Paper Type setting is
correct for the print media you are using.
Replace the print cartridge.
SeeReplacing the print cartridge.
The print media curls
badly once it prints and
exits to a bin.Thetexturesettingiswrong
for the type of print media you
are using.ChangePaper Texturefrom Rough to
Normal or Smooth.
SymptomCauseSolution
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18
Solving paper feed problems
If print media has trouble traveling through the printer, paper jams or other paper feed problems can
result. Use the following table to find solutions to paper feed problems you are experiencing. For
information about paper feed problems in output options, seeSolving mailbox problemsorSolving
finisher problems.
For detailed instructions on clearing paper jams, seeClearing print media jams. For tips on avoiding
paper jams, seeAvoiding jams.
SymptomCauseSolution
Paper frequently
jams.You are using print media that does not
meet the printer specifications.Use recommended paper and other print
media. Refer to the
Card Stock & Label
Guide
availableonLexmark’sWebsiteat
www.lexmark.com for detailed
specifications.
You have loaded too much paper or too
many envelopes.Make sure the stack of paper you load
does not exceed the maximum stack
height indicated at the back of the tray or
on the multipurpose feeder. Make sure the
stack of envelopes you load does not
exceed the maximum stack height
indicated on the envelope feeder.
Paper frequently
jams in the printer
(continued).The guides in the selected tray are not set
to the appropriate position for the size
print media loaded.Move the guides in the tray to the correct
position.
SeeLoading the traysfor detailed
instructions.
Paper has absorbed moisture due to high
humidity. Load paper from a fresh package.
 Store paper in its original wrapper until
you load it.
SeeStoring print mediafor more
information on properly storing media.
The paper pick rollers are dirty or worn. Replace the pick rollers.
SeeReplacing the items in the
maintenance kit.
ThePaper Jam
message remains
after you remove the
jammed print media.You have not cleared the entire paper
path, or you did not open the door
specified by the message to check for
jams in this area.Clear print media from the entire paper
path, open the door indicated by the
operator panel message, clear the jam,
andclosethedoor.Theprinterresumes
printing.
SeeClearing print media jamsfor more
information.
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The page that
jammed does not
reprint after you
clear the jam.Jam Recovery in the Setup Menu is set to
Off.SetJam Recoveryto Auto or On.
Envelopes fail to
feed through the
optional envelope
feeder.The envelope stack is too deep. Decrease the stack of envelopes by half.
SymptomCauseSolution
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19
Solving other printing problems
Use the following table to find solutions to other printing problems.
SymptomCauseSolution
The operator panel
displayisblankor
displays only
diamonds.The printer self test failed. Turn the printer off, wait about 10 seconds, and turn
the printer back on.
Performing Self Testappears on the display.
When the test is completed, theReadymessage is
displayed.
If the messages do not appear, turn the printer off
and call for service.
Make sure the system board is pushed back in place
and option cards are fully seated. SeeReinstalling
the printer system board.
Jobs don’tprint.The printer is not ready to
receive data.Make sureReadyorPower Saverappears on the
display before sending a job to print. Press
Goto
return the printer to the Ready state.
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Jobs don’tprint(continued).The specified output bin is full. Remove the stack of paper from the output bin as
indicated by the operator panel message, and then
pressGo.
The specified tray is empty. Load paper in the tray as indicated by the operator
panel message.
SeeLoading the traysfor detailed instructions.
Youareusingthewrong
printerdriverorareprintingto
afile. Verify that you selected the printer driver
associated with the W820.
 If you are using a USB port, make sure you are
running Windows 98/Me or Windows 2000, and
using a
Windows 98/Me or Windows 2000 compatible
printer driver.
Your MarkNet™ print server is
not set up properly or is not
connected properly.Verify that you have properly configured the printer
for network printing. Refer to the drivers CD or to
Lexmark’s Web site at www.lexmark.com for
information.
Youareusingthewrong
interface cable, or the cable is
not securely connected.Make sure you are using a recommended interface
cable. Refer to the
Setup Guidefor cable
specifications.
It takes longer than
expected to print a
job.The job is too complex. Reduce the complexity of your print job by
eliminating the number and size of fonts, the number
and complexity of images, and the number of pages
in the job.
Page Protect is set to On. SetPage Protectto Off from theSetup Menu.
Print Resolutionis set to
1200 Image Quality.If your job includes complex images, it may take
longer to print when the resolution is set to 1200
Image Quality. To print the job faster, select another
print resolution from the printer driver before sending
the job to print. You may notice some reduction in
print quality.
The job prints from
the wrong tray or on
the wrong print
media.The printer driver settings are
overriding the operator panel
menu settings.Make sure thePaper SizeandPaper Type
specifiedintheprinterdriverarecorrectforthejob
you are printing.
Incorrect characters
print.Youareusinganincompatible
parallel cable.If you’re using a parallel interface, make sure you’re
using an IEEE 1284-compliant parallel cable. We
recommend Lexmark part number 1329605 (10 ft) or
1427498 (20 ft) for the standard parallel port.
The printer is in Hex Trace
mode.IfReady Hexappears on the display, you must exit
Hex Trace mode before you can print your job. Turn
the printer off and back on to exit Hex Trace mode.
Tray linking does not
work.Tray linking is not configured
properly.To configure the linked trays:
 Make sure the Tray x Type value in thePaper
Typ emenu item in thePaper Menuis the same
for all linked trays.
 Make sure the Tray x Size value in thePaper
Sizemenu item in thePaper Menuis the same
for all linked trays.
SymptomCauseSolution
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Large jobs do not
collate.Collate is not set to On. SetCollationto On in theFinishing Menuor
through the printer driver.
The job is too complex. Reduce the complexity of the print job by eliminating
the number and size of fonts, the number and
complexity of images, and the number of pages in
the job.
The printer does not have
enough memory.Add printer memory or an optional hard disk.
Refer to the
Setup Guidefor information on
selecting memory options to install.
Unexpected page
breaks occur.The job has timed out. SetPrint Timeoutto a higher value from theSetup
Menu.
SymptomCauseSolution
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20
Solving mailbox problems
Use the following table to find solutions to problems with the optional mailbox.
SymptomCauseSolution
Paper jams before
reaching the mailbox.The mailbox and the printer
are misaligned because the
mailbox deflector is caught.Realign the mailbox and the printer. Refer to the
Setup Guidefor instructions.
The mailbox cable is not
connected properly.Check the cable connection. Refer to the
Setup Guidefor instructions on connecting the mailbox to the
printer.
Paper jams in the
mailbox at the plastic
deflector area.Thestackingarmhasnot
been removed.Refer to the
Setup Guidefor instructions.
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21
Solving finisher problems
Use the following table to find solutions to problems with the optional finisher.
SymptomCauseSolution
Paper frequently
jams in the finisher.The finisher and the printer
are misaligned.Properly align the finisher with the printer. Refer to the
Setup Guidefor instructions.
Alignthetopoftheguiderailwiththelineonthe
holding plate by rotating the two alignment knobs
closest to the holding plate. This action raises or
lowers the guide rail, depending on which way the
knobs are turned. The edge of the guide rail should
line up with the sticker where the white and gray
portions divide. The printer and finisher have
been moved.
The transport unit is not
properly installed.Verify that you have properly installed the transport
unit on top of the printer. If the28x Paper Jam /
Open Cover Hmessage recurs, then it is not properly
installed. The gears must be completely engaged for
paper to travel successfully from the printer to the
finisher.
Refer to the
Setup Guidefor detailed installation
instructions.
You are trying to staple, hole
punch, or offset print jobs on
print media other than paper.Restrict use of the special finishing features to paper
meeting the printer specifications.
The printer only
prints to bin 1.The finisher cables are not
connected properly.Check the cable connections. Refer to the
Setup Guidefor instructions on connecting the finisher
to the printer.
You cannot clear the
280 Paper Jam /
Open Cover H
message.The transport unit is not
properly installed.Correctly install the transport unit on top of the printer.
Refer to the
Setup Guidefor instructions.
The finisher does not
offset the print job as
requested.You’ve selected both
offsetting
andstapling for the
job.The finisher cannot stapleandoffset a print job. If both
functions are selected, the printer staples the job, but
does not offset it.
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