Konica Minolta bizhub 362 User Manual

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5.3 When the message “Replenish paper.” appears
If a tray has run out of paper while copying or after printing, the message 
“Replenish paper.” appears.
To replenish paper
%Check which paper tray appears highlighted in the touch panel, and 
then load it with paper.
!
Detail 
For details on loading paper into the paper trays, refer to “Loading paper 
into the 1st or 2nd tray” on page 2-54, “Loading paper into the LCT” on 
page 2-57, and “Loading paper into the bypass tray” on page 2-60.
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5.4 When the message “... Not enough remaining memo-
ry.” appears
This machine uses the memory to produce copies.
Since the amount of memory available is limited, the message “The job has 
been deleted. Not enough remaining memory.” appears and the scanned job 
is deleted if the memory becomes full while scanning a document.
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5.5 When the message “Please exchange toner.” appears
When there is very little toner remaining, the message “Please exchange ton-
er.” appears.
!
Detail 
After the message “Please exchange toner.” appears, about 500 (Letter) 
pages can be printed.
When the message appears, prepare to replace the toner bottle accord-
ing to your maintenance agreement. When the message “There is no 
Toner.” appears, the machine stops operating.
When the toner has run out
When the toner bottle is empty, the message shown below appears. Imme-
diately replace the toner bottle.
!
Detail 
For details on replacing the toner bottle, refer to “Replacing the toner bot-
tle” on page 9-2.
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5.6 When the message “Stapler empty.” appears
When the staple cartridge is empty, the message “Stapler empty.” appears.
Replace the staple cartridge.
Example: Message when the finisher has run out of staples
2
Reminder 
Be sure to replace the staple cartridge only after the message appears, 
otherwise the machine may be damaged.
!
Detail 
For details on replacing the staple cartridge, refer to “Replacing the sta-
ple cartridge” on page 9-7.
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5.7 Basic troubleshooting
SymptomPossible causeRemedy
Main 
UnitThe machine does not 
start up when the main 
power switch is turned on.Is no power supplied 
from the electrical outlet?Correctly insert the power 
supply plug into the electri-
cal outlet.
Has the [Power] (auxiliary 
power) key been turned 
on?Turn on the [Power] (auxiliary 
power) key.
Copying does not start. Is the right-side door of 
the machine open?Securely close the right-side 
door of the machine.
Is there no paper that 
matches the document?Load paper of the appropri-
ate size into the paper tray.
The printed output is too 
light.Is the copy density set 
too light?Touch [Dark] in the Density 
screen to copy at the desired 
copy density. 
(See page 3-45.)
Is the paper damp? Replace the paper with new 
paper. (See page 2-54, 
page 2-57 and page 2-60.)
The printed output is too 
dark.Is the copy density set 
too dark?Touch [Light] in the Density 
screen to copy at the desired 
copy density. (See 
page 3-45.)
Was the document not 
pressed close enough 
against the original 
glass?Position the document so 
that it is pressed closely 
against the original glass. 
(See page 3-10.)
The printed output is blur-
ry.Is the paper damp? Replace the paper with new 
paper. (See page 2-54, 
page 2-57 and page 2-60.)
Was the document not 
pressed close enough 
against the original 
glass?Position the document so 
that it is pressed closely 
against the original glass. 
(See page 3-10.)
There are dark specks or 
spots throughout the 
printed output.
There are streaks in the 
printed output.Is the original glass dirty? Wipe the glass with a soft, 
dry cloth. (See page 10-3.)
Is the document transfer 
belt dirty?Clean the document transfer 
belt with a soft cloth damp-
ened with a mild detergent.
Was the original docu-
ment printed on highly 
translucent material, 
such as diazo photosen-
sitive paper or overhead 
projector transparen-
cies?Place a blank sheet of paper 
on top of the document. 
(page 3-10.)
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Is a double-sided docu-
ment being copied?If a thin double-sided docu-
ment is being copied, the 
print on the back side may 
be reproduced in the copy. 
Select the “Dot Matrix” Den-
sity setting. (See page 3-43.)
The image is not aligned 
properly on the paper.Is the document incor-
rectly positioned?Correctly position the docu-
ment against the document 
scales. (See page 3-10.)
Load the document into the 
ADF, and slide the adjusta-
ble document guides to fit 
the size of the document. 
(See page 3-8.)
Is the document incor-
rectly positioned in the 
ADF?If the document cannot be 
fed correctly through the 
ADF, make copies by posi-
tioning the document on the 
original glass. (See 
page 3-10.)
Is the original glass dirty 
(while using the ADF)?Wipe the glass with a soft, 
dry cloth. (See page 10-3.)
Are the adjustable docu-
ment guides incorrectly 
positioned against the 
edges of the document?Slide the adjustable docu-
ment guides against the 
edges of the document.
Was curled paper loaded 
into the paper tray?Flatten the paper before 
loading it.
The printed page is curled. Was paper that curls 
easily (as with recycled 
paper) used?Remove the paper from the 
paper tray, turn it over, and 
then load it again.
Replace the paper with pa-
per that is not damp.
The edge of the printed 
output is dirty.Is the document pad 
dirty?Clean the document transfer 
belt with a soft cloth damp-
ened with a mild detergent. 
(See page 10-5.)
Was the selected paper 
size larger than the docu-
ment (with a Zoom set-
ting of “×1.0”)?Select a paper size that is 
the same size as the docu-
ment.
Otherwise, select the “Auto 
Zoom” setting to enlarge the 
copy to the selected paper 
size. (See page 3-27.)
Is the orientation of the 
document different from 
the orientation of the pa-
per (with a Zoom setting 
of “×1.0”)?Select a paper size that is 
the same size as the docu-
ment. Otherwise, select a 
paper orientation that is the 
same as that of the docu-
ment.
SymptomPossible causeRemedy
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If any message other than those listed above appears, perform the operation 
described in the message.
Was the copy reduced to 
a size smaller than the 
paper (with a reduced 
zoom ratio specified)?Select a zoom ratio that ad-
justs the document size to 
the selected paper size. (See 
page 3-27.)
Otherwise, select the “Auto 
Zoom” setting to reduce the 
copy to the selected paper 
size. (See page 3-27.)
Even though the paper 
misfeed was cleared, cop-
ies cannot be produced.Are there paper misfeeds 
at other locations?Check the touch panel for 
other paper misfeed indica-
tions, and then remove any 
misfed paper at all other lo-
cations. (See page 5-5.)
Printing with the “Double-
Sided” % “Single-Sided” 
or “Double-Sided” % 
“Double-Sided” settings 
are not possible.Have settings been se-
lected that cannot be 
combined?Check the combinations of 
the selected settings.
Copying is not possible 
even though the password 
is entered on a machine 
with user authentication/
account track set.Did the message “Ac-
count has reached its 
maximum copy allow-
ance.” appear?Contact your administrator.
ADF The document is not fed. Is the ADF slightly open? Securely close the ADF.
Is the document one that 
does not meet the speci-
fications?Check that the document is 
correctly placed on the orig-
inal glass.
Is the document correct-
ly loaded?Position the document cor-
rectly. (See page 3-8.)
Finisher The finisher cannot be 
used.Is no power supplied to 
the connector?Check that the cord is cor-
rectly inserted into the con-
nector.
The pages cannot be sta-
pled.Have the staples run 
out?Replace the staple cartridge. 
(See page 9-7.)
The staple is incorrectly 
positioned by 90 degrees.Is the staple position cor-
rectly specified?Specify the desired stapling 
position. (See page 3-55.)
The pages that were fed 
out were not uniformly 
loaded and the punched 
holes or staples are incor-
rectly positioned.Is the paper curled? Remove the paper from the 
paper tray, turn it over, and 
then load it again.
Is there a gap between 
the lateral guides in the 
paper tray and the sides 
of the paper?Slide the lateral guides in the 
paper tray against the sides 
of the paper so that there is 
no gap.
Even though a Punch set-
ting was selected, holes 
are not punched. (when 
punch unit is installed on 
finisher)Did the message “Re-
move punch scraps.” ap-
pear?Empty the hole-punch waste 
container.
SymptomPossible causeRemedy
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If the problem is not corrected after the described operation is performed, 
contact your technical representative.
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5.8 Main messages and their remedies
MessagePossible causeRemedy
Original left on glass. The document was left 
on the original glass.Remove the document from 
the original glass.
Original size cannot be detected.
Select paper size. The document is not 
positioned correctly.
 A document with a 
non-standard size or with 
a size too small to be de-
tected is loaded. Position the document cor-
rectly.
 Select the correct paper 
size.
This mode cannot be set with XXX. Functions that cannot be 
used together are select-
ed.Make copies using only one of 
the functions.
The Exit Tray has reached its max-
imum capacity. Please remove all 
copies from the tray as indicated 
by the arrow(s).Since the maximum 
amount of copies for the 
indicated finisher output 
tray has been exceeded, 
the machine is unable to 
make copies.Remove all copies from the in-
dicated tray.
Input User Name and Password to 
login.User authentication set-
tings have been speci-
fied. Copies cannot be 
made unless a user name 
and its correct password 
are entered.Type in your user name and 
password. (See “Controlling 
machine use with user authen-
tication (machine authentica-
tion)” on page 2-30.)
Input Account Name and Pass-
word to login.Account track settings 
have been specified. 
Copies cannot be made 
unless an account name 
and its correct password 
are entered.Type in your account name 
and password. (See “Limiting 
user access with account 
track” on page 2-37.)
Account has reached its maximum 
copy allowance. Please call your 
administratorThe limit on the number 
of pages that can be 
printed has been 
reached.Contact your administrator.
Properly close the section(s) indi-
cated by the arrow(s)Since a machine door or 
cover is open or an op-
tion is not installed cor-
rectly, the machine is 
unable to make copies.Make sure that all doors and 
covers are closed and that all 
options are installed correctly.
Install  the  imaging  Unit The imaging unit is not in-
stalled correctly.Reinstall the imaging unit or 
parts, or contact your techni-
cal representative.
Replenish paper. The indicated tray has 
run out of paper.Load paper into the indicated 
tray. For details on loading pa-
per into the paper trays, refer 
to “Loading paper into the 1st 
or 2nd tray” on page 2-54, 
“Loading paper into the LCT” 
on page 2-57, and “Loading 
paper into the bypass tray” on 
page 2-60.
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Chapter 5If any message other than those listed above appears, perform the operation 
described in the message.
Please exchange toner. The toner is about to run 
out.Prepare to replace the toner 
bottle according to your main-
tenance agreement.
There is no Toner. Since the toner has run 
out, the copier is unable 
to make copies.Replace the toner bottle ac-
cording to your maintenance 
agreement.
Stapler empty. Replace Staple 
Cartridge or cancel Staple mode.The staples have run out. Replace the staple cartridge.
For details on replacing the 
staple cartridge, refer to “Re-
placing the staple cartridge” 
on page 9-7.
Misfeed detected. Since a paper misfeed 
occurred, the machine is 
unable to make copies.Clear the paper misfeed. See 
“When the message “Misfeed 
detected.” appears” on 
page 5-4.
Return the following number of 
originals to Document Feeder.
22After clearing a paper 
misfeed, it is necessary 
to reload certain pages of 
the document that have 
already been fed through 
the ADF.Load the indicated document 
pages into the ADF.
Malfunction detected.
Please call your Technical Repre-
sentative.The machine malfunc-
tioned and is unable to 
make copies.Inform your technical repre-
sentative of the code dis-
played on the touch panel.
MessagePossible causeRemedy
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