HP Officejet Pro 8500 User Manual

							BSupport and warranty
The information in Maintain and troubleshoot  suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Obtain electronic support
•
Warranty
•
Ink cartridge warranty information
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support . If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS X), which
provide easy, step-by-step solutions to common printing problems. For more information, see
Use the Toolbox (Windows)  or Use the HP Printer Utility (Mac OS X).
Support options and availability vary by product, country/region, and language.
Support and warranty247
 
						

							Warranty
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which dur\ﻣation begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming inst\ﻣructions. HP does not  warrant that the operation of any product will be interrupted or error f\ﻣree.
    3.  HP's limited warranty covers only those defects that arise as a result o\ﻣf normal use of the product, and does not cover  any other problems, including those that arise as a result of:
      a.  Improper maintenance or modification;
      b.  Software, media, parts, or supplies not provided or supported by HP;
      c.  Operation outside the product's specifications;
      d.  Unauthorized modification or misuse.
    4.  For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the  customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of 
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to 
service the printer for the particular failure or damage.
    5.  If HP receives, during the applicable warranty period, notice of a defect in \ﻣany product which is covered by HP's  warranty, HP shall either repair or replace the product, at HP's option.
    6.  If HP is unable to repair or replace, as applicable, a defective product whic\ﻣh is covered by HP's warranty, HP shall,  within a reasonable time after being notified of the defect, refund the \ﻣpurchase price for the product.
    7.  HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to\ﻣ HP.
    8.  Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the  product being replaced.
    9.  HP products may contain remanufactured parts, components, or materials equ\ﻣivalent to new in performance.
   10.  HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts 
for additional warranty services, such as on-site service, may be availa\ﻣble from any authorized HP service facility in 
countries where the product is distributed by HP or by an authorized importer.
B. Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY 
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR 
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C. Limitations of liability
    1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and  exclusive remedies.
    2.  TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN  THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON 
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES.
D. Local law
    1.  This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary  from state to state in the United States, from province to province in C\ﻣanada, and from country to country elsewhere in 
the world.
    2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed  modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty 
Statement may not apply to the customer. For example, some states in the United States, as well as some governm\ﻣents 
outside the United States (including provinces in Canada), may:
      a.  Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer  (e.g., the United Kingdom);
      b.  Otherwise restrict the ability of a manufacturer to enforce such disclai\ﻣmers or limitations; or
      c.  Grant the customer additional warranty rights, specify the duration of i\ﻣmplied warranties which the manufacturer  cannot disclaim, or allow limitations on the duration of implied warrant\ﻣies.
    3.  THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT  EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS 
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your 
country. 
You may have additional statutory rights against the seller based on your\
 purchase agreement. Those rights are not 
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2  
United Kingdom:  Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN 
Malta: Hewlett Packard International Trade BV, Branch 48, Sqaq Nru 2, Triq ix-Xatt, Pieta MSD08, Malta
South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa HP product 
Duration of limited warranty
Software Media  90 days
Printer 1 year
Print or Ink cartridges   Until the HP ink is depleted or the “end of warranty” date printed   on the cartridge has been reached, whichever occurs first. This 
warranty does not cover HP ink products that have been refilled, 
remanufactured, refurbished, misused, or tampered with.
Printheads (only applies to products with customer  1 year 
replaceable printheads)
Accessories  1 year unless otherwise stated
Appendix B
248 Support and warranty
 
						

							Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may
be found on the product as indicated:
Ink cartridge warranty information 249
 
						

							Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE:HP does not provide telephone support for Linux printing. All support is provided
online at the following Web site: https://launchpad.net/hplip . Click the Ask a question button
to begin the support process.
The HPLIP Web site does not provide suppport for Windows or the Mac OS X. If you are
using these operating systems, see
www.hp.com/support .
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
Before you call
Visit the HP Web site (www.hp.com/support ) for the latest troubleshooting information, or product
fixes and updates.
Software programs from other companies might be included with the HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see 
HP Quick Exchange Service (Japan) .
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1.Print the self-test diagnostic page of the device. For more information, see 
Understand theself-test report . If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2. Check the operating system that you  are using, such as Windows XP.
3. If the device is connected to the network, check the network operating system.
4. Note how the device is connected to your system, such as through USB or network
connection.
5. Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the  About tab.)
6. If you have a problem printing from a particular application, note the application and version
number.
Support process
If you have a problem, follow these steps.
1.Check the documentation that came with the device.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP all-in-one
Appendix B
250
Support and warranty
 
						

							• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available whenyou register the HP all-in-one
3. Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of this
material publication. For the most current HP list of telephone support numbers and call-cost
information, see 
www.hp.com/support .
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
To determine the duration of phone support in  Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Obtain HP telephone support251
 
						

							Telephone support numbers
For the most current list of telephone support numbers, see www.hp.com/support.
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							Placing a call
Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to
provide the following information:
• Model number (located on the label on the front of the device)
NOTE: In addition to the model name that appears on the front of the device, this
device has a specific model number. You can use this number to help determine which
supplies or accessories are available for your  product, as well as when obtaining support.
The model number is printed on a label located inside the device near the ink cartridges
area.
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this
situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm\
, HP all-in-one was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support . Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP all-in-one at additional costs. Go to www.hp.com/support , select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Obtain HP telephone support253
 
						

							HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see Pack the device.
HP Korea customer support
Appendix B
254
Support and warranty
 
						

							Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The printheads and ink cartridges
• The control-panel faceplate
• The duplexer
• The output tray
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
•
Remove the ink cartridges and printheads before shipment
•
Remove the device control-panel faceplate
•
Remove the duplexer
•
Remove the output tray
Remove the ink cartridges and printheads before shipment
Before you return the device, make sure you remove your ink cartridges and printheads.
NOTE: This information does not apply to customers in Japan.
To remove ink cartridges before shipment
1.Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE: If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the ink cartridges.
2. Gently pull open the ink cartridge cover.
Prepare the device for shipment 255
 
						

							3.Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4.Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5. Close the ink cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6. After the scanner is idle and has returned to its parked position, press the  Power button to
turn off the device.
To remove printheads before shipment
1. Open the top cover.
2. If the carriage does not move to the left automatically, press and hold the  OK button
(products with a two-line display) or the  * (products with a color display) for 5 seconds. Wait
for the carriage to stop moving.
NOTE: If the printer cannot be powered on, remove the printhead cover by pulling on
the tab and lifting.
Appendix B
256 Support and warranty